Travelled to Dubai for a short holiday with my mother who also happens to be a senior citizen with diabetes. Have stayed here at the Palace Downtown before, way back in July 2015, loved the experience and the location- hence it was on my mind to come back here !
Even though I had already booked Manzil Downtown, I made sure to book at least one night out here- Big Mistake- So disappointing!

The problem was with the check in. Arrived on 11th September, around 12:15-12:45 pm-the Asian lady at the reception was less than friendly and was super curt. She was having some difficulty with another guest who could not open his room several times with his key card and kept transferring her bad mood to us.
When I enquired regarding a room with a better view, she offered me a room with an extra price of 245 AED ( though the hotel wasn’t busy at all ) when I politely declined to pay the extra charges, I think for some odd reason she got pissed off and gave me a really bad room on the 1st floor really far away from the elevator.
My mother being a senior citizen has some mobility issues, I asked for another room with a twin bed, near the elevator but apparently in the entire hotel twin beds weren’t there and finally we were given Room 365 with a kind bed and bad view ( obviously because if you don’t pay extra the reception lady gets pissed off ) .
I also informed her about the next day late flight for which she asked me to pay extra 600 AED! Which I obviously rejected again. ( Later another person from the reception gave us a complimentary late check out till 14:00 )
No one was sent with us to show us the room in the first place, we got lost, thankfully the person who came to gave us our luggage helped us out. Another major disappointing factor has to be the concierge service which is thoroughly disgraceful- upon enquiring regarding a yellow boat ride, they apparently didn’t have a proper brochure and started asking me whether I am even a resident at the hotel and later didn’t even bother to inform me regarding my query.

Such odd behaviour from the hotel staff. All in all, some of the hotel staff is quite earnest and some have developed a really really bad attitude.
The location of the hotel is very convenient but their behaviour towards me was pretty disrespectful, I don’t know why. I guess when you wear practical slippers instead of super weird stilettos ! ( just an after thought ) Even the person who came to give us our two tiny bags ( which we would have preferred to carry) he kept hovering around in our room for some tips, which had to be paid later.
I chose this hotel again for my trip because of the excellent service I received way back in 2015, but the behaviour of the Asian lady at the reception and some of the staff members has really put me off this time. All in all, I did not get a good vibe from this hotel. Palace Downtown used to be amazing because of their staff, now they are just a bunch of people who know they have a well located hotel hence have developed the worst attitude in the history of the hospitality industry. So so annoyed with our experience. It was the worst feeling of staying somewhere where we were not made to feel welcome at all.

Best value for money.
Luxurious environment in walking distance from everything.
Best location for a business staying.
Helpful and professional staff, nice facilities and spacey rooms made my staying more relaxing.

Nice location and courteous staff however i was expecting a lot more from the rooms at this price. The rooms are dated and with carpets which have a peculiar smell and feel of a far lesser hotel and not in line with the price. Location is very good if you want to be next to Dubai mall