Jumeirah Beach Hotel
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
With a stay at Jumeirah Beach Hotel in Dubai (Beach & Coast), you’ll be minutes from Wild Wadi Water Park and close to Ski Dubai. This 5-star hotel is within close proximity of Burj Al Arab and Umm Suqeim Beach.
Make yourself at home in one of the 618 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
Food & Drink
Grab a bite to eat at one of the hotel’s 14 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
How to Get There
I have just returned from a weeks stay at JBH and will definitely not return. I expected so much more but feel I would have had a better stay in Europe for half the price! I ended up complaining to the tour operator I booked through and to save rewriting I have pasted below:
I have bullet pointed our complaints below and also added videos as links for evidence for one of the points.
- Our first major issue was the swimming pool scenario. The hotel had one main swimming pool and one childrens pool. Upon arriving for our stay, we went to the childrens pool with our two children (aged 4 and 2) to find that there was a sign saying the pool was closed and would not reopen until 25th May, so for the duration of our stay. We weren't made aware of this and upon getting advice from another travel agent, we should have been aware and offered another hotel if we had chosen.
This was mostly disappointing because there were further issues with the other main pool. Firstly, children who cannot swim unaided require life jackets, these were to be hired from the pool area which I knew beforehand so didn't bring my own. I have experienced Dubai before where this has also been the case and found the life jackets to be much more suitable than arm bands. For everyday of our stay, we were only allocated one life jacket for two children as they had no more (we didn't see any children at the pool particularly with a life jacket on) so this was disappointing as I didn't want either in the pool without a swimming aid. I tried to find suitable aids for them but the shop in the hotel didn't sell any and neither did the souk at the Madinat (where I was advised to try). This meant the children had to share a life jacket which is not the kind of experience I would expect.
My daughter, being 4.5 and wanting to have fun in the swimming pool was not welcomed at the hotel. She was not allowed to jump in off the side of the pool, sit on the edge of the pool and jump in, be carried on her dads back or shoulders. To be honest, what was the point of it? It's a swimming pool for children to play and have fun. Fun is clearly not encouraged.
We were also told my son couldn't go in the pool at all as he wore a swim nappy. He is 2.5 and not yet potty trained so he actually had no access to a swimming pool at all for the holiday which is the main focal point of a childrens holiday so to avoid him being upset, me and him spent most of our time in the room.
The next point of our complaint is regarding construction work.
We were aware before arriving that there were construction works going on at the hotel which we were made aware would be minimal and not interfere with our holiday. This is shown in some videos attached just how loud the construction works were. This was made worse by the childrens pool being worked on. We could overlook this during the day but what I didn't realise and was never made aware of is that these works are 24/7. They continue throughout the entire night. I have attached another video of the level of noise overnight. This was frustrating as our children were trying to sleep as well as us and the noise mainly consisted of beeping on the vehicles that were reversing, banging noises constantly made for a worse nights sleep. We did complain about this on the phone to reception but nothing could be done.
The last point of our complaint, probably the most difficult was that when we checked in (just before midnight) we were told that part of the check in process was paying for a tab for the room so that any charges would go to the room. We advised that we had brought currency with us and wanted to use that and not have a fee on the room. This wasn't acceptable by them. We were then further astonished that the fee they wanted was 3000AED which is £643. To be asked for that when you have just spent a lot of money on the holiday itself was really shocking and to be honest with yourselves, I didn't have that amount of money. I had spent a lot of money on this holiday plus the other expenditures that go alongside a holiday, clothing, taxi's, airports etc and I was so upset at being asked this. I also wouldn't have spent money on currency had I known I had to do this. This was really distressing for me because I was at check in, nearly midnight, two very tired and upset children desperate to go to bed and I couldn't check in until I had paid this amount.
Through our complete luck, when we checked our bank, a recent tax rebate we were due had cleared and we then had the funds to pay. If this hadn't have cleared we would have really been in a difficult position as financially, the trip had been planned really carefully.
The team did lower the fee to 2000AED to assist but this was a really difficult scenario that I feel Travel Republic should have made us aware of and will make future passengers aware of.
The Jumeirah chain itself is well established and highly thought of which I why I paid extra compared to my other trips to Dubai to visit them. I was really not impressed with the above points which I would have expected to not experience on a 4* trip to Europe let alone a luxury holiday for my family to Dubai!
We have just got back from the most incredible time celebrating a birthday and an anniversary at the JBH staying in the Beit Al Bahar villas.
From the minute we landed at the airport we were treated like royalty! This hotel has everything you need from a holiday and more!
We were greeted by hotel staff with flowers as soon as we arrived at the hotel. Upon arriving to the room we were personally greeted with drinks, fruit, more flowers, champagne and a birthday cake. If you want a holiday where you feel like royalty with a personal touch then this is the place to be!
We ate at the Pai Thai, Tortuga, Junsai and Villa beach restaurants. All were absolutely amazing and I would definitely recommend. Food was of the highest standard and tasted incredible!!
The staff at the hotel all appear extremely happy to be there and speak very highly of their senior management team - the way they treat guests makes it clear they are also very well looked after themselves!
The staff we spoke with are an absolute credit to the hotel and made our stay extra special!
Special mentions must go to:
Aidana at the villa beach restaurant, she greeted us by name every morning and was always extremely happy, attentive, courteous and friendly - nothing was ever too much trouble for her!
Nicholas at the villa beach bar - he was very friendly, fun, extremely helpful with his knowledge of the area and also made the most amazing cocktails!
Thomas at the cafe Wadi - he was super friendly and also made the most amazing cocktails! Made time to talk with us without imposing and even offered to walk us back to the villa with an umbrella when it started raining!
Joyce at the Junsai - she was friendly, fun and she made some amazing food recommendations!
Nothing is too much trouble for anyone at this hotel and we really can not recommend it enough!!
Thank you so much for everything, it really was the holiday of a lifetime and one we’ll never forget!
fun and relaxing very nice service tasty and excellent food big variety, good value for price and quality,very clean excellent location relaxing and comfortable sleep spacious and comfortable rooms, very nice for family
Everything was amazing, was above expectations, from the rooms, to the staff, everything was flawless.
People may be aware that there is building work currently ongoing, for me personally, i wasnt affected. I had read other reviews claiming it to be majorly disruptive, but, as long as your bed on the beach is not directly next to the on going work, there is nothing to worry about!
Just get in the sea/pool and all will be forgotten! (I can obviously only comment on the building works at this stage, I cant give any thoughts regarding the next phase of works)
excellent hotel , we were not disturbed by the harbour building works only when we stayed by the kids pool. we just moved along to the nice beaches/beach clubs some days. This works is going to be for the rest of the year at least. The kidz club is amazing for that couple of hour break from the kids. I recommend jumping on a buggy to other parts of the resort further along trying all restaurants - amazing ! Food amazing.