4.5
Very Good 1104 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Jumeirah Beach Hotel in Dubai (Beach & Coast), you’ll be minutes from Wild Wadi Water Park and close to Ski Dubai. This 5-star hotel is within close proximity of Burj Al Arab and Umm Suqeim Beach.

Rooms

Make yourself at home in one of the 618 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Food & Drink

Grab a bite to eat at one of the hotel’s 14 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

How to Get There

Jumeirah Beach Hotel
Jumeirah Beach Road
Dubai, 11416 United Arab Emirates

Reviews

4.5 Very Good 1104 Reviews
Suffering noticeably - choose other hotels across the resort.
926islayr

I’ve been staying at the resort for close to 10 years now but this is my first stay at ‘JBH’ and despite the great refurb and excellent family rooms it’s very unlikely I’ll stay at this hotel again.

There has been a clear cost cutting programme across the resort (staff and customers are confirming) which has led to a real decline in service. We spoke to 3 families during our stay and all 3 had noticed the drop in service levels.

We have seen this at this hotel perhaps magnified by our previous experiences.

- housekeeping is nowhere near as thorough as it used to be and much less responsive. Plus beds look like they’ve been made by total novices. We were left without any toilet roll for 2 days and there are no extras at all - towel swans, little chocolates, tidying toiletries etc.. All the 5 star touches are totally absent. Not that they matter, but you miss them.

- transport (buggy’s and boats which ferry guests around) is much reduced leaving long waits at peak times.

- menus are much reduced in the pool and resort restaurants leaving much less choice

- there are less waiters in many of the restaurants even compared to 6 months ago leaving a less relaxed feel. You find yourself constantly searching for staff and the staff look strained and rushed to the point of collapse. No time for talking - just running from pillar to post.

- some of the extra special bits of the restaurants are removed - the dancers at la parilla are gone for example. Such an awful shame!!

There is more fobbing off from the staff than I’ve experienced at any 5 star hotel - I spent the first 3 nights of my stay trying to get my air conditioning fixed, in each time I was told it was working fine only for the 3rd attempt to be successful (ask for them to increase the ‘fresh air supply’ to the AC if your room fees stuffy!) and I was almost reduced to begging for a fan to help with the temperature (4 requests - first 3 ‘we don’t supply them. I knew they did from previous experiences so i asked for a manager who then got me one straight away - go figure) maybe this is cost cutting (no fans/don’t allow colder temperatures to save AC costs ) or maybe it is less experienced staff who can’t fix problems as they arise.

People planning to stay at JBH should also be very much aware that they are now no longer allowed to use the beaches and pools accross the resort and are only permitted to use the JBH pool and beach (the JBH beach is like a deserted Saharan hotel - baron, void of life and vast, some loungers are 10 deep then some from the sea - which means no one goes there and the pool is perpetually packed as a result (- sun bed claiming is rife). Also barely any staff or comfort/feeling of being looked after.

This rule change happened a month or so ago as I’m told and for me takes away one of the most special parts of staying on the Madinat - the freedom to move and experience other areas. I understand that this rule does not apply to the other hotels (Mina a Salam, al qsar and dar al maysef) which gives an air of second class citizen to JBH guests. Being turned away from a pool area by a waiter because you are ‘not allowed’ and given the choice of either paying to say (about £200!) or carrying yourself your stuff and your kids back out in shame does not make for a nice experience!

We will continue to return year after year - the place is magical, the long standing staff who we know are excellent - the restaurant choice, safety and environment is unrivalled anywhere else I’ve been and it’s great for children.

JBH is nowhere near as special as the other hotels and I really hope the round of staff and other cuts allows the resort to balance the books and they are not forced to erode what is here further.

... although it must be doing quite well as works have begun on a new hotel next to the Burj / JBH! (Apart from the view this won’t affect your stay)

All in all I fear it’s tough to call JBH a 5 star experience and the resort really has lost an element of magic. Sad times.

Average hotel, holiday marred by building works & indifferent staff
RachelG924

This is our 5th holiday in Dubai in 4 years. For the last 2 years we’ve stayed at the Atlantis but thought we’d try something different - we went for JBH due to the good reviews. We are disappointed to say the least.

When we arrived the lady on reception said that we will see the building work but we shouldn’t hear it, & if it disturbs our sleep at all we should let them know, not suffer in silence. Well, the first night was LOUD.....we are on the 19th floor closer to the burj than the building works, & the noise is pretty bad - 24/7. We asked to be moved, in fact we asked 5 times & eventually after going a bit beserk, the manager called us. The long & short of it is, they’re sorry but there’s not much they can do - perhaps some free earplugs?! They eventually moved us, 2 doors down! We were fuming, but we had 2 choices, let it ruin our holiday or suck it up & enjoy it as much as we can. But let’s face it, who wants to look out of their hotel window at a noisy dusty old building site? Virgin told me there were building works but that they were not visible & not 24 hours. This is simply untrue. When I mentioned this to the rep all he had to say was ‘there are building works everywhere in Dubai at the moment’ - not true either! The peace poolside is completely ruined by diggers banging & crashing about a few feet away.

We were also asked if we were celebrating any special occasions, yes we told them it was my birthday & my youngest sons birthday, there’s been no acknowledgement of that at all.

There’s nothing for the kids to do at night, no playgrounds like they have at the Atlantis. There’s no reason why they can’t have an outside playground for kids, they’ve got the space, but there’s nothing - only an indoor kids club that closes at 7pm & is specifically for the kids club where you drop your kids off to be supervised by their staff all day - no thanks! IMO this isn’t a particularly family friendly hotel. Most of the staff are pleasant, particularly in the restaurants & around the pool, but the reception staff are really quite unhelpful & indifferent, I’m sure they’re sick of people complaining given the current situation, but If they made more of an effort to sort things out then perhaps they’d get less grief. We don’t pay thousands of pounds to come to a noisy building site & to just be told ‘sorry but this is how it is’. One of the reasons we keep coming back to Dubai is the friendly service & usually the hotels can’t do enough for you, not JBH, we definitely won’t be coming back here.

The rooms are small compared to other hotels we’ve stayed in & a bit of a ‘holiday inn’ feel to them. But they’re clean & well serviced, although our fruit bowl has been here all week & seen better days (nothing has been replenished).

The food is the only saving grace, the food is good.

So all in all we’re pretty disappointed that we didn’t stay at the Atlantis again, at least there’s things for the kids to do there. This has just been a let down all round really & I will be putting in a complaint! I can’t upload videos for some reason but I’ll add more pics tomorrow.

look after your guests
asif415

please soundproof your rooms.you cannot expect guests to be kept awake all night whilst construction work is ongoing to the prejudice and detriment of your guests.can that ever be fair..the rest and pleasure being at JBH is gone