4.5
Very Good 2837 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sky blue structure Architecture skyscraper sport venue headquarters stadium professional tower block

Overview

Location

A stay at Hilton Dubai Creek places you in the heart of Dubai, convenient to Al Ghurair Centre and Deira City Centre. This 5-star hotel is within close proximity of Reef Mall and Fish Roundabout.

Rooms

Make yourself at home in one of the 150 air-conditioned rooms featuring MP3 docking stations and minibars. Your Select Comfort bed comes with down comforters. Flat-screen televisions with cable programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms have complimentary toiletries and bidets.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11 AM for a fee.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and express check-in. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

How to Get There

Hilton Dubai Creek
Baniyas Road
Dubai, United Arab Emirates

Reviews

4.5 Very Good 2837 Reviews
Great for the airport
Reviewed 2 days ago

I was only in Dubai for the day so didn't want to be stressed. Fine Hilton near the airport, OK it may be a little dated but for what I needed it was perfect. Friendly staff, good food and a nice lounge.

Family short visit
Reviewed 1 week ago

Nice clean hotel
Value for money
Well trained staff
From front desk to breakfast all staff are helpful and hard working
Nice view from hotel
On Dubai creek so it's easy to commute to all areas in dubai
Taxis are easily available
Will come back again and again
Good for all from lone traveller to family person with kids
Would always recommend my family and friends for thier next visit in dubai.

What a Gem in Dubai
Reviewed 1 week ago

What a fantastic hotel this is. Beatufaul clean hotel away from the 100 mph of Jumeirah beach or Business District,
This hotel is located in the beautiful Dubai creek where the staff cannot do enough for you,

There is a fantastic rooftop pool overlooking the unbelievably beautiful Dubai Skyline. There is a fantastic bar downstairs showing all the football World Cup or Premier League and the rooms are magnificent lots of space And with all the amenities you can possibly need.

Lovely hotel, good value for money
Reviewed 1 week ago

We had a lovely stay at this hotel! Upon arrival, we were upgraded to an executive suite which was great. Our upgraded room looked out over the creek & also offered a fab view of the sunset!

The food was also amazing, breakfast offered a variety of foods & the fresh pastries & OJ were beautiful. My particular favourite restaurant was the Glasshouse - there is something for everyone on the menu. Drinks were expensive, however this is the case throughout Dubai.

I would say that the only downside to this hotel is that it is quite far from Downtown Dubai but if like myself, you're happy to jump in a taxi & explore, then this will not be a problem for you. My only advice would be not to use the hotel taxi - they're charging A LOT more than the other taxis, which you can easily pick up - if you're walking about, almost every single taxi will pull over for you, definitely use on of these instead, the hotel taxi charges a good 30AED above what the rate actually is.

Would definitely stay here again, hotel is clean, staff are very friendly & welcoming - Rajest is an asset, will always go out of his way to check everything is okay for you!

For reviews on food please check out my instagram @EssexFoodies.

Hilton At Dubai Creek is A Work of Art. But It is Certainly Not A Hotel For Either Leisure Or Business Travelers.
Reviewed 2 weeks ago

I should have known the moment I stepped into this hotel recently that it was very different from all the other hotels I had stayed in nearly 100 countries since 1958. It was close to midnight when I checked in after a tiring trip which involved transit air connection, long waiting hours at airports, lining up for immigration checks and to retrieve baggage. Thankfully, the airport personnel at Dubai International airport were very efficient. The immigration officials cleared passengers quickly and courteously without any fuss. I anticipated as much as two hours wait at the immigration line as at some Middle Eastern airports. To my pleasant surprise, the wait only 15 minutes. There were literally hundreds of passengers disembarking at the “World’s Capital City of Shopping”- Dubai. But they kept the immigration lines moving. They had enough officials so that no one had to wait in a line for more than 15 minutes. The immigration officials were very happy to welcome the passengers. Then, when I went to retrieve my bag, it was coming down the belt just as I approached it. Even my driver was waiting for me which does not happen always in other Middle Eastern airports. Sometimes, they never turn up. I had the recent experience of turning up at a Middle Eastern airport and my business contacts had arranged with a driver who was on vacation in a distant country at that time he was supposed to pick me up. So, naturally, he did not turn up!

So, at last I was happy to arrive at the hotel. I approached the Front Desk. There were several chairs at the desk, but every one of them was empty. There was a guy standing outside the check in counter who looked totally bored. I mistook him for a cleaner. I asked him where I should check in and he said that he was the check in employee! Why did he have to wait until I asked for the whereabouts of the check in employee? He started the check in process when another employee appeared on the scene to use the same computer. I looked at the second employee sternly. He got the message of the unspoken words and kind of apologized to me weakly for the interruption to say that he had to interrupt to check out another guest urgently. Were the other computers at the desk not on? He was simply too lazy to turn on another computer. During this interruption, I was able to take in the ambience of the lobby. The staircase intrigued me. It resembled a piece of sculpture in steel. I was wondering whether I had stepped into a museum instead of a hotel. The check in process over, I went into the room but it was pitch dark. I could not find the pocket which is usually besides the door inside to insert the card to turn on the lights. I tried the wall along the short corridor outside the bathroom. I felt some of those black slots that looked like light switches to insert the card but they were blank. Finally, I found the telephone in the room and pressed a button. It was Housekeeping. A lady at the other end said to look for the card slot on the bathroom wall. I said they were all blank pieces of black plastic rectangles and had no slots to insert the card. She said somebody would come to find the location where I could insert the card. I kept the door open to let some light in. Finally, someone turned up and I had at last some light in the room. I turned on all the light switches. Yet parts of the small angular L shaped room were in almost total darkness. In that dead space, the hotel had located the only two armchairs which faced a glass unmovable table fixed to the wall facing the armchairs just a couple of feet away. There was no chair at the table. That was the only table available if someone decided to have room service food. Are the guests supposed to eat room service food standing up? Also, there was hardly any light in that space. One could not even read a newspaper seated in one of those armchairs. May be, they were meant for deep meditation in semi darkness! That was another piece of evidence that room like the front lobby should be located in a museum like a piece of sculpture. There were other evidences that the room was not fit for either a leisure or business traveler. Not only the room but some pieces of furniture were in glass, angular shaped. The bathroom was totally unfunctional. Its door opened inside in the wrong direction towards what appeared to be a commode made to order for a small kid. Right in front of the commode was a plastic lump fixed to the floor to prevent the door from knocking against the commode. It was dangerous as a guest could easily knock his toes against it and get hurt. The bath towel rack was far away from the shower.

I inquired at the check in for breakfast time. I was told that the dining room would open at 7 am. I asked whether I could go in at 6.30 am and have anything that was ready to eat at that time. I was told not even a fat chance! Strictly 7 am and no concession! However, the next morning, I turned up at 6.45 am because I had to leave to the office at 7.30 am and I usually shower and get ready after breakfast. The door to the restaurant was partially open. I nudged myself into the restaurant. The lone waiter inside looked absolutely horrified, grumpy and told me sternly that the restaurant did not open until 7 am. I said that was fine and I would just wait until it was opened at the strike of seven! A few minutes before the auspicious hour of seven, I picked up a plate and approached a certain spot to pick up an item of my favorite breakfast food. To my rotten luck, the grumpy waiter was also at the same spot with a tray with several compartments containing serving spoons and tongs of different sizes. They were not separately put in different compartments of the tray. They were all mixed up in the different compartments. As a result, the waiter struggled at each spot of a food item to extricate the correct serving instrument. He was juggling the contents of the tray each time but not even with the grace of a magician! He would take one spoon or tong, hold it against his face, shake his head, put it back and then repeat the process. Regularly, he would touch his nose as well and repeat the process again. Finally, he would choose the appropriate serving spoon and put it face down. His final rite was to go back and put all the spoons, face up. All the while, plate in hand, I waited patiently, being entertained by the waiter’s ritual and also getting disgusted by his touching of his nose. At last, it was past 7 am.

As I got back to my table, a bunch of holiday makers came in shouting. I think that was their idea of conversation. I could not make out whether they were uttering words of endearment to one another or whether they were having lovers’ or husband/wife spats. One woman in particular, had her mouth stuffed full with food which was overflowing and totally visible to other diners, started pointing her fat finger at a man seated opposite her. Was that an expression of endearment or hatred for that guy? I hope that poor guy was not her husband. If so, perhaps he deserved a wife like that! That was not all. They started the ritual of selfies and taking each other’s pictures, clogging the narrow spaces between the tables. Yes, they did not stop conversing in the manner they were familiar with, in high decibel shouts! I wish I had some ear plugs. I tried to send a silent message to them by closing my ears with my palms and looking straight at them. That did not make any impression on them.

At last, so as to make amends for what I had to put up so far, there was a ray of sunshine! A gracious, pleasant and smiling waitress by the name Sumila came up to me to inquire whether I was alright. I asked her for a pair of earplugs. She said, she would convey my message to the management. Then another equally gracious waitress named Caroline greeted me and to assure me that the staff would do everything in their power to make my stay comfortable. I inquired from her whether I could have my breakfast in my room at 5.30 am every day, so that I could turn up at the office on time and to avoid all that unsavory scenes in the dining room. She undertook to do her best and as I left, I was greeted by a supervisor named Imran who assured me that my breakfast would be served in my room every day at 5 am and took my order for the next day.

The point of all these details is that I am sure that this hotel has more good employees than inefficient ones. Back in the room that evening I was looking for the phone number of the hotel so that I could send it to a friend in Dubai to contact me for a dinner get together. But I could not find it anywhere in the room. It was not on the telephone or the door card or the hotel’s note pad in the room where one usually finds a hotel’s phone number. I phoned the Front Office. The person who answered my call by the name Eve asked me to wait. I heard the sounds of key strokes. After some delay, she said she did not know herself and had gone online to find out. She could not find one online and had asked one of her colleagues for it and was waiting for a response. I expressed surprise that even an employee could not find the hotel’s phone number. She said that she was a new employee. She also offered some helpful advice that I would find it in a newspaper called Culinary Times kept in the room and also in the Yellow Pages. I responded that I did not see any Yellow Pages in the room and in any case, people in many countries, including the developing countries had stopped using yellow pages and telephone directories a long time ago. I asked to speak to the General Manager. She said right away. Soon, a person by the name Linda called me. I asked her whether she was the General Manager. She said that she was the Front Office manager. I said I wanted to speak to the GM and not to any of the deputies. She said unfortunately, the GM was not in the hotel. For some strange reasons, the GMs of Middle Eastern hotels never seem to be in their offices. So, I detailed Linda all the woes I had encountered at that artistic hotel, a real museum piece. Among its artistic creations is what is called “towel art”. Housekeeping employee create realistic shapes of animals such as rabbits, elephants, monkeys, crocodiles, elephants etc with all the details of eyes, ears etc. (just like snow or ice sculptures but more long lasting). Thankfully, no cobras or other snakes. If not for anything else, this hotel is worth a visit to view just the “towel art”. One would not mind encountering the annoying, shouting tourists just to have the privilege of enjoying the “towel art”.

Linda listened to my woes patiently and offered to change my room to a better one. She said she had blocked two rooms for me to view before choosing one. She recommended one of the rooms more favorably than the other. I viewed both and opted for the other room and not the one she had recommended and gave her the reason for it. I told her that being 80 years young, I had to go for a room with better safety features especially in the bathroom. I had already suffered a nasty fall in the bathroom of a hotel in a country I had visited previous to my visit to Dubai. I reminded her that hotels, just like banks should make efforts to know their customers well, especially long term frequent visitors. I have been a Hilton Honors member now for several years. I do not have as good a view or the height as the room recommended by Linda. But the better safety features of the room I chose, are more reassuring. This is only the second day of a 16 days’ stay. I am hoping that I will find more interesting features of this artistic museum piece of a hotel during the rest of my stay. I could at least bemuse myself in my old age about my museum stay in the younger days of my life! As I reminded my readers earlier in this review, I am currently only 80 years young!

Christie Richards
New York City, New York.
The writer could be contacted at Canadianrichards@gmail.com