Sheraton Abu Dhabi Hotel & Resort
What We Love
- A glitzy all-inclusive UAE escape to a five-star hotel overlooking the gleaming Arabian Gulf Admiring the refined and pristine interiors of this glamorous hotel
- Making the most of the location, just a short stroll from the immaculate beachfront
- Experiencing the capital’s mix of modern living with rich heritage and traditions
What To Know
- There are three swimming pools and a private lagoon with plush beach lounges
- The 12 restaurants and bars means there are plenty of options for your next meal or drink
- Free WiFi
A rising star in holiday hotspots, Abu Dhabi – the UAE’s capital – is on-track to become the cultural gem of the mesmerising Middle East, with both a Louvre and Guggenheim gallery set to open within the next two years. Already, the city’s character is one of ultra-chic boutique hotels, fine restaurants, day spas and beach clubs and the five-star Sheraton Abu Dhabi Hotel & Resort fits right in.
This luxurious hotel does more than accommodate: it stuns through pristine interiors, a beautiful plam tree-lined pool, amphitheatre-built outdoor lounge, and guestrooms oozing with romantic elegance and refinement, placing it firmly above the rest. Wake up to floods of natural light in your room, before making your way to one of 12 bars and restaurants for a true culinary journey. Make the most of its three swimming pools, private lagoon dotted with beach loungers, and the massage and treatment services.
With all this onsite, you may not ever want to leave the glamorous resort – but should you decide to, you’ll have Abu Dhabi’s historical sights and vibrant attractions right on your doorstep, from the pearly white Sheikh Zayed Mosque and 18th-century Qasr al-Hosn to Ferrari World Abu Dhabi, Gold Souk and plenty of luxurious shopping malls.
How to Get There
Great hotel with amazing views over the city, staff is extremely professional and the overall service is great. Very tasty food and a very nice place to stay while in Abu Dhabi. I definetely recommend it to everyone.
Stayed in this hotel in end of April 2018. First biggest problem is lack of parking space, so every time we have to use valet parking, witch is totally uncomfortable and we lost a lot of time, while waiting for our car.
Second problem is room card keys, we have to change them sometimes few times a day, because they stop working as soon as we put them in same bag (not even same pocket) with mobile phone! Its never happened with cards of other hotels. There also was couple things that may be important to someone, there is night club in hotel and no pharmacy around (walked entire neighborhood, can't find anything open).
Like- the beach, small but nice, pools also ok, nice interiors and room was clean and quite, also I believe they have pretty good soundproof.
Stayed in the hotel for 15 nights. The hotel is dated and showing need of a renovation. Air conditioning noisy and only one speed actually works. It’s that bad you can’t have it on at night otherwise you’ll get no sleep. Was originally given room 1509 and there’s a football tent which plays loud noises until 2am. Was then moved room which was actually worse than previous room. Staff aren’t that friendly towards you and some can be ignorant especially pool staff, they seem to have their favourite guests and serve them well but others aren’t served well. We hired a car and got a parking fine for the car being parked by the Valet company operating by the hotel. Approached the AM shift manager and advised him this needed sorted as the car was being returned the following day- He did nothing and left it for the PM shift manager to sort. I don’t often shame people but it took the hotel over a month to return an email about booking a Brunch by the food and beverage secretary Nancy and she waited until 2 days before to advise us that the hotel weren’t doing Brunch in June. Very poor customer service and shameful . My daughter also tried to arrange a surprise for her father whilst staying AGAIN this hotel isn’t capable of doing this and disappointing that simple emails can’t be responded to in a timely manner. I’ve stayed at this hotel before but would advise to avoid this hotel as there are better
On 28 June 2018 at 11:30pm we have visited Sheraton Abu Dhabi Corniche where we have faced a very embarassing situation and we have been treated in very offensive way from Sheraton staff. We are very loyal to Sheraton UAE and Worldwide and we chose it over other hotels when travelling because we know how important is standardized and elevated customer service is to the Group. We arrived to the valet and they requested us to leave because there is no parking and so we did. We decided to check around and my husband found space on a pevement and struggled to park the car. Once done we headed to the spanish restaurant where we found that it was temporarly closed until end of World cup so we went back to the car where one of the staff member called Ahmed Sayed was so rude to us while he is in no position to speak to customers that way. Instead of offering and showing the elevated service,he was yelling at me telling me we offered you a service you have to pay for it while we parked the car alone and got no assistance from staff all along the process. My issue is not with the money, I would pay double the required amount if it was handled in a respectful way because when we as customers chose such hotels its because we want to be treated in a certain way or what is tgen the difference between luxury and standard hoteks but service quality. I will make sure to share my story on every email and social media until someone who actually cares about the delivered service by Sheraton gets my message as I think people like Ahmed al sayed not only should not be in a supervising position but has no place in such organizations where high elevated service is not only a policy but a principle specially in hospitality business.
Stayed here a week ago and had an amazing experience while our newborn babies were in NICU in the corniche hospital next door as we live a 40min drive away it made life easier with spending so much time at the hospital.
I left my kindle in the hotel room and called today and was told you had received it. So I came to the hotel this evening to collect and then was told by the guy on reception it was with another staff member and would take 20min so I told I’ll go next door to the tavern. When I returned to collect the moron on reception refused to stamp my valet receipt and told me I had to pay because “i went to the pub”. He was rude and unhelpful to the point where the guest checking in at the time laughed and me and said “unreal”. It’s only 10aed that the fee is but the fact I spent 8000aed plus the week before and the only reason I went to the “pub” was because I was told it’s gonna take 20min to retrieve. When my wife called earlier and said what time we’d be arriving.
Like I said when we came last week we had an amazing experience and the staff couldn’t do enough. But pillocks like this just leave a bad taste in your mouth.