4.0
Very Good 2447 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • An enchanting stay in Tuscany's historic city of Siena, with breakfast and a restaurant discountSavoring delicious Tuscan specialties and enjoying a discount at the hotel's restaurant
  • Visiting Siena's central square, the Piazza del Campo – a UNESCO World Heritage Site
  • Strolling the charming medieval streets of this historic city

What To Know

  • The large pool, terrace, tennis courts and gardens are great spots to relax
  • Breakfast is buffet-style
  • It's a 20-minute walk into town (or five minutes by bus, which is easy and affordable); to explore the countryside around Siena, it's best to rent a car (parking is free at the hotel)
property living room home counter condominium

Overview

A lovely retreat in one of Italy's most picturesque hilltop towns, right in the heart of gorgeous Tuscany

The Lowdown

How to Get There

Hotel Garden
Via Custoza 2
Siena, Italy

Reviews

4.0 Very Good 2447 Reviews
Average overall
Reviewed 4 days ago

We stayed for five nights in June 19. Staff were patient and helpful, with one exception when a receptionist was unnecessarily short with us and did not put herself out to help. Our room was small, despite being described as ‘superior’, and the storage is badly designed and inadequate for two people. Views from the room were nice and the bathroom was good. Air con was working and was quiet, the bed was comfortable.

The free WiFi is irritating in that it requires repeated logging in which doesn’t always work first time. It is possible to upgrade to paid WiFi.

The hotel has a certain charm with some nice spaces and seating areas both front and back which are pleasant and the views are nice. The terrace where breakfast is taken is grubby underfoot and needs a thorough clean. It is broken up in places. Despite this the area is pleasant, shaded and looks out over hills and the town.

The pool is lovely. The restaurant food is average which is a shame in an area where the food is generally excellent. However, it is a short bus ride or 20 minute walk to Siena where there are plenty of excellent restaurants.

Garde NB Hotel is good base for tours
Reviewed 4 days ago

Garden Hotel in Siena is 15 min. From the wall into the old city and another 15 min. To the Piazza del Campo.
GREAT HOTEL! HIGHLY RECOMMEND
Swimming pool. Restraunt and Bar w patio overlooking old siena.

Did not meet expectations
Reviewed 5 days ago

Our stay here was part of our 25th anniversary trip to Italy. We stayed in several other hotels, and this was the most disappointing. It is a bit of a wind around to get to it, but that is simply a fact of getting around in cities with older areas. First, the good. Check in was easy, despite there being a convention of gynecologists all trying to get check in at the same time. Parking is decent, though a little chaotic at times. Location is good, not that far from the city walls, and easy drive to parking areas. Breakfast was wonderful, it a little heavy on the sweets, but that seems to be the norm in Italy. Great fresh juices, staff kept the place spotless, and the food coming out. It appeared there are lots of tour buses/groups in and out of this hotel, so breakfast can get chaotic if you go later in the morning, simply for the sheer volume of people. We checked their website before booking (through a travel agent, which apparently they do not like, based on reading other reviews), and the room we were given in Casabianca looked nothing like any of the photos on their website for the satellite buildings. Needless to say, we were not given a choice of rooms, didn't bother to ask for a change after hearing front desk tell someone they were booked full. Room was dark, not well lit. It was a lower level room, so if you looked out the window, you were basically at eye level with the ground, which did nothing to alleviate the darkness of the room. Very stuffy on arrival (in May). Tried to turn on the AC, got heat. Called the front desk to advise AC not working, and needed to be fixed, only to be told something to the tune of "we have not been authorized to turn the air conditioning on". What? Told the young lady that I was paying for an air-conditioned room...they advertise that the rooms have AC. AC is a requirement for all our lodgings when traveling, as I cannot sleep when the least warm (give a menopausal gal with half a thyroid a break...it's a misery). She told me to open the window. In some of the rooms, that might have been an option...however, there was ground level access to the windows in our room, no screens on them...I'm not sleeping like that at night, I advised. So they sent me a fan. Which was some help, but the room was still stuffy at night, meaning I slept miserably the entire stay. It was a bit unseasonably cool, we gathered, but this was still a major issue for me. The room was clean...except the top of the armoire where we put our backpack suitcases. When my husband took them back down....a literal shower of dust bunnies/lint/etc. rained down on us, and was stuck to our bags. Bed was ok, nothing to complain or brag about. Bathroom was clean, met expectations. They provide very nice olive-based toiletries that are produced from olives grown on the grounds.
After reading the reviews, I expected more from the grounds. While attractive, they are in need of upkeep...weeding, trimming etc.
The patio has a beautiful view, but it was not in use in the mornings during our stay, not sure about the rest of the day. We did not eat in the hotel, so I cannot speak for the quality of the food. We were usually up and gone by 8 a.m., and did not return until 8-9 in the evening.
Overall, it was not a bad stay, but the AC issue is a deal breaker for me, so I probably would not return.

Italy trip
Reviewed 6 days ago

Hotel Graden is in a very peaceful and quite location, nice staff, good rooms and beautiful gardens away from the hustle bustle of Siena.

My only criticism would be that the hot food at breakfast is not hot but just about warm, which was disappointing for a prestige hotel.

Wonderful - as always
Reviewed 2 weeks ago

This was our 3rd time visiting Hotel Garden. And each time it doesn't fail in offering exceptional service and comfort. This time we stayed in the main building - with wonderful views over Sienna from the bedrooms. We ate twice in the restaurant and enjoyed both meals immensely. The absolute best thanks go to Roberto, Atla, Natale and other staff for making us feel so welcome back again.

We will most certainly return to our most favorite hotel again as soon as we can.

Thank you Hotel Garden.

Frances Blackburn