4.5
Very Good 621 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A picturesque retreat in Tuscany, with spa and dining discounts, breakfast and moreIndulging in a treatment at the retreat's luxurious spa – and enjoying a discount
  • Taking day trips to Lucca or other nearby destinations, like Pisa and Florence
  • Savoring authentic cuisine at the hotel's gourmet eatery, as well as some local wine
property cottage farmhouse Villa home living room Suite Bedroom

Overview

A breathtaking Tuscan escape, with gourmet dining and a luxurious spa, 30 minutes from the city of Lucca

The Lowdown

How to Get There

Borgo Giusto
Lucca, Italy

Reviews

4.5 Very Good 621 Reviews
Beautiful
Reviewed 2 months ago

A beautiful, relaxing hideaway with wonderfully helpful staff and really good locally produced foods and wine. The staff were so helpful and went out of the way for us. We travelled by train to the area, the staff picked us up and dropped us back to the train station no problem. A great place to relax, go for walks, enjoy the food and wine and soak up the views. Great pool and spa. Accommodation was lovely. I would so recommend staying her to recharge those batteries.

Beautiful
Reviewed 2 months ago

We were attending a wedding nearby and decided to stay here for the weekend. I'll start off by saying that the hotel/pool/view are beautiful, there's no denying that. However the service here was very poor.

The weekend that we stayed here was a three day "Soul Festival" going on. At check-in the staff assumed we were there for this event and they were very surprised that we weren't. I wish that we had been told this was going on because we would have stayed somewhere else.
On more than one occasion we went to Reception and waited to ask a question. Almost EVERY time, the receptionist completely ignored me and my husband and helped other guests who were waiting behind us. It was incredibly frustrating. We were constantly ignored by staff all weekend because they were tending to the larger groups there for the festival. At breakfast, the server would go to every single table except ours to take coffee orders. On one of the days we sat down for lunch and no one approached us. Maybe 10 minutes later a group of 6-7 sat down for lunch and staff set up their table, took their orders and brought their drinks out before even coming over to set up our table. We felt very unwelcome.

I don't know if it was because of the event, but guests were extremely loud until about 2am. There is no reception overnight so if you need anything, you're out of luck. Other than breakfast and one light lunch, we did not eat at the restaurant. If you have a car (you really need one up here) there are plenty of great restaurants to chose from.

I did like our room (two floor set up) and I enjoyed the pool. I booked a manicure at the spa which was very relaxing (although a bit different from a traditional manicure). If we came back to the area I don't think I would stay here again because there are so many beautiful villas to chose from and we were ignored by staff all weekend. I don't regret staying here but I do regret staying here the weekend that we did.

Beautiful location with subpar restaurant and friendly though uninterested staff
Reviewed 4 months ago

Quick summary: go to Borgo Giusto to enjoy the beautiful location, avoid the restaurant and be aware that aside from the pool, there's no entertainment for the kids.

There's no denying that Borgo Giusto is a beautiful hamlet situated in a particularly beautiful and peaceful part of Tuscany.

But apart from the beautiful exterior and the clean pool, everything else disappointed at Borgo Giusto.

The restaurant "Ilgallobrillo.it" was probably our biggest disappointment. Swordfish pasta that tasted more of salt than fish, a tomato pasta made with canned tomatoes, a Caprese salad sprinkled with dry instead of fresh basil (a sin for any half-decent restaurant but unthinkable for just about any restaurant in Tuscany), pork ribs that are 70% fat. After 2 days, we decided to cook for ourselves and headed to the Esselungo near Lucca. You should seriously consider either cooking your own food or eating outside of Borgo Giusto.

The staff at Borgo Giusto are generally friendly but it often felt as if their main objective wasn't to ensure that the guests were happy.

Finally, the property is in want of repair and maintenance and far too many corners and lights are covered in cobwebs. The kitchenettes are under–equipped and during our stay, the floor was never swept, inviting hordes of ants into our apartment.

Great food, excellent service and a perfect 5 days vacation
Reviewed 4 months ago

Super motivated and smiling staff. Every Night a new, fine and different menu with local and tasty food.
Cosy rooms and a great pool.
We will give our vers best rekommandation ⭐️⭐️⭐️⭐️⭐️
Michael and Birgitte

Dangerous, ant infested, unpleasant staff - avoid at all costs
Reviewed 5 months ago

Having booked via Secret Escapes we had high hopes for this pretty looking hotel. Upon arrival we were greeted by a sarcastic receptionist and shown to our 1 bed apartment, which turned out to be a tiny sitting area and shower room downstairs and bedroom upstairs - by stairs I mean extremely steep, small, very dangerous half steps. It was impossible to climb these carrying a suitcase they were so dangerous. Despite booking an apartment there was no kitchen, not even a kettle. Neither was there air conditioning - a must in such temperatures and for the money they charge I think it's a rip-off not to provide air conditioning in all rooms.

When we went to complain at 7pm having just checked in, there was a sign on reception saying it was shut until 9am the next day. We tried calling the main number - no answer. The bar was shut and the restaurant locked! There were no staff anywhere. After eventually waiting 30 minutes the woman working the bar opened up and served us drinks - not a pleasant person. We sat down trying to contact Secret Escapes but there was no wifi - the bar woman told us there was no wifi that day. After another 10 minutes we saw the sarcastic receptionist leave the restaurant and so asked him if we could switch rooms to one that did not have such steep dangerous stairs and to an apartment with a kitchen. He was very nonchalant and said some apartments have kitchens, some don't and they were fully booked so there was nothing he could do until the next day.

Having recently had a knee operation my husband was actually unable to climb the steep dangerous stairs, so we went back to see if he could sleep on the sofa for that night. When I sat down on the sofa my feet were immediately swarmed with ants - thousands of them. Apart from the sofa being too small to sleep on, this was the final straw and we left immediately.

Secret Escapes have abdicated all responsibility and the hotel have made a pathetic response to our complaint via Secret Escapes - which has taken them well over a week to produce. Overall, despite the prettiness of this hotel, we found it to be unhygienic, unsafe and unfriendly. I would certainly avoid like the plague. We travelled back to the hotel I was staying in prior to my husband joining me, which was near Montevachi, which couldn't be more different - a lovely 1 bed apartment with stunning views from our balcony, extremely friendly staff who bent over backwards upon our arrival at 10pm that night, bringing us a portable air conditioning unit as they were in the process of having all rooms fitted with air conditioning and hadn't got to our apartment yet.

I will certainly be thinking twice before ever booking with Secret Escapes again and am trying not to let the horrendous experience at the awful Borgo Giusto put us off of Tuscany, especially as we went back to such a lovely, friendly hotel an hour and a half away.