4.5
Very Good 1818 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The rooftop SE*STO on Arno restaurant offers contemporary Florentine fare, a superb wine collection and the best brunch in Florence
  • Belvedere suites with views of Florence's Arno River, Duomo and Piazza della Signoria
  • A state-of-the-art business center open 24 hours daily

What To Know

  • You'll pay a fee for WiFi access
  • The hotel's stately public rooms are available for weddings and accommodate up to 150 guests
  • SE*STO on Arno restaurant offers a 25 Euro per person set lunch package

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Palatial 13th-century Florentine building-turned-hotel, with topnotch service and rooftop restaurant with 360-degree views of the city

The Look

Stationed along the Arno River, the Westin Excelsior’s lobby sets a lavish tone with bright marble flooring and soaring ceilings. Special events spaces also impress, with details like stained glass ceilings and geometrical patterns on the marble pavements. With sights such as Piazza della Signoria and Uffizi Gallery just steps away, the Westin makes a convenient homebase for exploring Florence.

Bed and Bath

After a major renovation in 2009, guestrooms and suites are appointed with rich red fabrics, plush sofas and sleek, high-back leather chairs. Some rooms look onto the Arno River while others have views of the distant iconic Duomo and clustered Ponte Vecchio. Marble bathrooms are spacious with combo bathtubs and showers, plush robes and slippers.

Beyond

The rooftop lounge and restaurant SE*STO on Arno offers 360-degree views of the city via its glass-enclosed space. Weekend brunch is popular and arguably the best in the city, with giant tables overflowing with fish, salads, cheeses and raw bar fare, including langoustines and clams. The lobby also features ORVM Bar, with expertly mixed cocktails and nibbles available until 1 a.m.

In the Area

Located in the historic heart of the city, this hotel is within walking distance to all the major sights. If you’ve visited the Ponte Vecchio, Uffizi Gallery, the statue of David and the Renaissance churches, try the Ferragamo Museum. Situated in the family palazzo, this small museum pays homage to the man who designed shoes for Judy Garland and Marilyn Monroe.

How to Get There

The Westin Excelsior, Florence
Piazza Ognissanti 3
Florence, 50123 Italy

Reviews

4.5 Very Good 1818 Reviews
Old world charm with a good location
Reviewed 2 weeks ago

The hotel itself is beautiful with a wonderful location. Didn't have the breakfast so can't comment on that. I liked that they had complimentary coffee for everyone in the mornings. I had a room with a river view (small terrace) and that really made my stay. I don't think I would have enjoyed the hotel if I had a room without a view. The second thing I loved was the high ceilings. Simply stunning. I thought they were slightly stingy on the complimentary water, but that's just me.

Perfect stay in Florence
Reviewed 2 weeks ago

Our stay began with charming Constanza at the Front Desk; she's a 5-star professional with great, welcoming warmth. This is a grand, lovely, well kept hotel and in walking distance to all the tourist spots.
This was our 3rd stay here, that is how much we like it. We chose this hotel for a special Anniversary. We had Room 560, which has an AMAZING terrace.
We met Raffaello Baldini, The Westin's Reception Manager at this property, as we were checking out, and you could tell he sincerely cared that people enjoy their stays at this hotel. That personal warmth/hospitality makes a stay in this lovely property even more special.

Lovely view
Reviewed 3 weeks ago

Location wise is quite good as it is situated about 5 mins walk to the ponte vecchio. This property has an excellent view on the rooftop bar. Strongly recommend to visit the bar at night. Room is very spacious and with very comfortable bed. The bathroom is very spacious and luxurious. Breakfast selections is quite good as well. Overall, a real 5 star experience.

Lovely stay
Reviewed 3 weeks ago

Florence is full of nice hotels, but the Westin (in my opinion) has one the of best locations. It's right by the Arno river (and I would definitely recommend getting a river view if at all possible), but it's a bit away from the main tourist area (Duomo and surroundings), so it's a tad more peaceful. I was able to walk just about everywhere, including to the Santa Maria Novella train station (where most of the tour buses originate).
The hotel itself is in a historic building and the public areas are gorgeous (photos really do not do this hotel justice). My room was spacious and airy, with high ceilings and a small walk-out balcony. The bathroom was large and featured both a tub and a separate shower. Bed was quite comfortable if a bit on a soft side. I had a small table with two chairs and a desk. There was a safe and plenty of charging stations.
Breakfast was served in a large dining room downstairs. The buffet featured just about every type of breakfast food, and was very filling. My friend and I also had drinks on the rooftop one night and that was a lovely experience as well. The views are amazing and it gets very popular, so count on waiting for a table.
Overall, it was a great stay and if I ever return to Florence I would not hesitate to stay the Westin again.

Luxury in Florence in the canal
Reviewed 2 months ago

You do pay for the luxury, but the convenience to be in the heart of Florence with fabulous balcony windows overlooking the canal, and a bar top terrace with the best view, perfect. The beds were soooo comfy. It was a dream to stay here.