4.5
Very Good 1801 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The rooftop SE*STO on Arno restaurant offers contemporary Florentine fare, a superb wine collection and the best brunch in Florence
  • Belvedere suites with views of Florence's Arno River, Duomo and Piazza della Signoria
  • A state-of-the-art business center open 24 hours daily

What To Know

  • You'll pay a fee for WiFi access
  • The hotel's stately public rooms are available for weddings and accommodate up to 150 guests
  • SE*STO on Arno restaurant offers a 25 Euro per person set lunch package

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Historic Lobby Luxury building palace function hall restaurant ballroom mansion Resort living room

Overview

Palatial 13th-century Florentine building-turned-hotel, with topnotch service and rooftop restaurant with 360-degree views of the city

The Look

Stationed along the Arno River, the Westin Excelsior’s lobby sets a lavish tone with bright marble flooring and soaring ceilings. Special events spaces also impress, with details like stained glass ceilings and geometrical patterns on the marble pavements. With sights such as Piazza della Signoria and Uffizi Gallery just steps away, the Westin makes a convenient homebase for exploring Florence.

Bed and Bath

After a major renovation in 2009, guestrooms and suites are appointed with rich red fabrics, plush sofas and sleek, high-back leather chairs. Some rooms look onto the Arno River while others have views of the distant iconic Duomo and clustered Ponte Vecchio. Marble bathrooms are spacious with combo bathtubs and showers, plush robes and slippers.

Beyond

The rooftop lounge and restaurant SE*STO on Arno offers 360-degree views of the city via its glass-enclosed space. Weekend brunch is popular and arguably the best in the city, with giant tables overflowing with fish, salads, cheeses and raw bar fare, including langoustines and clams. The lobby also features ORVM Bar, with expertly mixed cocktails and nibbles available until 1 a.m.

In the Area

Located in the historic heart of the city, this hotel is within walking distance to all the major sights. If you’ve visited the Ponte Vecchio, Uffizi Gallery, the statue of David and the Renaissance churches, try the Ferragamo Museum. Situated in the family palazzo, this small museum pays homage to the man who designed shoes for Judy Garland and Marilyn Monroe.

How to Get There

The Westin Excelsior, Florence
Piazza Ognissanti 3
Florence, 50123 Italy

Reviews

4.5 Very Good 1801 Reviews
Not happy
Reviewed 2 days ago

I have been coming to this hotel for over 18 years sometimes twice a year. We have always been pleases and the staff always exceeded our expectations
We are currently at the hotel and received a note last night that SeSto would be closed for a private event, no problem. Our room is on floor 5 directly below. We were never told that the music from above would be so loud our room would vibrate. We phoned at 23:10 and then went to the front desk at 23:30. The staff appologized ( costanza) however the manager did nothing to correct or rectify the situation. We should have been asked yesterday if we would like to switch rooms or be moved across the Piazza to the ST. Regis. Our stay that we are paying for should not be disturbed or inconvenienced because of poor planning on the Managements part. This would have never happened with the previous property manager.

Old World Elegance on the Arno
Reviewed 2 weeks ago

We stayed 3 wonderful nights here. It is a great location on the Arno (we had a view). They were putting up Christmas decorations as we arrived. The facility is beautiful with tall ceilings and elegantly furnished. Spacious bathroom with a tub. The roof top restaurant has a spectacular view of all of Florence. ( we did not have a chance to dine there, but took full advantage of the phenomenal breakfast buffet in the lobby area). The staff were exceptionally courteous, and helpful both with arranging Florence attractions and helping to mail keys back to an air bnb in Venice we inadvertently took with us. This was clearly the best hotel of our 10 day three city trip.

Great Location
Reviewed 3 weeks ago

Stayed in a river facing room with fantastic view. Rooms were old world and clean. The location is walking to all sights, stores and restaurant. The only complaint with room location heard a lot exterior noise.

Great Hotel
Reviewed 1 month ago

We had an absolutely wonderful stay at the Florence Westin in October of 2018.

While the hotel could stand for a bit of a renovation/freshening up, everything on the property was very nice and richly appointed.

I can't say enough nice things about the front desk staff. They completely spoiled my wife, who was celebrating her 50th birthday during this trip.

The hotel itself is, in my opinion, in a great part of town. It's close enough to all of the really good stuff (museums, cathedrals, etc.), but far enough away to be away from the crowds and insanity.

The only negatives of this property are:
1. The bell staff / valets were never around when we needed them. When we were able to flag one down, they acted like we were keeping them from doing something else.

2. One of the hotel's two elevators was out of service the entire duration of our stay, which made for long lines when the other guests were coming in for the night.

3. For what you get, this hotel is a bit over-priced. Not horribly, outrageously over-priced. But, maybe about 30% too high.

Despite those three things, I would still recommend staying at this hotel while you're in Florence.

Amazing Property
Reviewed 1 month ago

This property is located in a perfect location, just at the edge of the city, maybe a 10 minute walk to the Duomo and across the street from the St Regis. Beautiful lobby, and bar on 6th floor provides for great views of the city. Gym is a bit hard to find as its through a random door down in a stairwell and there is no sauna or pool. They do run an appertivos after 7 but kinda pricey, so we did drinks before 7! Staff was extremely helpful and concierge was super knowlegeable and gave great recommendations of dinner (eat on the other side of the river - not the city). Used points to stay, unsure what the cost is.