4.5
Very Good 1755 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The rooftop SE*STO on Arno restaurant offers contemporary Florentine fare, a superb wine collection and the best brunch in Florence
  • Belvedere suites with views of Florence's Arno River, Duomo and Piazza della Signoria
  • A state-of-the-art business center open 24 hours daily

What To Know

  • You'll pay a fee for WiFi access
  • The hotel's stately public rooms are available for weddings and accommodate up to 150 guests
  • SE*STO on Arno restaurant offers a 25 Euro per person set lunch package

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Palatial 13th-century Florentine building-turned-hotel, with topnotch service and rooftop restaurant with 360-degree views of the city

The Look

Stationed along the Arno River, the Westin Excelsior’s lobby sets a lavish tone with bright marble flooring and soaring ceilings. Special events spaces also impress, with details like stained glass ceilings and geometrical patterns on the marble pavements. With sights such as Piazza della Signoria and Uffizi Gallery just steps away, the Westin makes a convenient homebase for exploring Florence.

Bed and Bath

After a major renovation in 2009, guestrooms and suites are appointed with rich red fabrics, plush sofas and sleek, high-back leather chairs. Some rooms look onto the Arno River while others have views of the distant iconic Duomo and clustered Ponte Vecchio. Marble bathrooms are spacious with combo bathtubs and showers, plush robes and slippers.

Beyond

The rooftop lounge and restaurant SE*STO on Arno offers 360-degree views of the city via its glass-enclosed space. Weekend brunch is popular and arguably the best in the city, with giant tables overflowing with fish, salads, cheeses and raw bar fare, including langoustines and clams. The lobby also features ORVM Bar, with expertly mixed cocktails and nibbles available until 1 a.m.

In the Area

Located in the historic heart of the city, this hotel is within walking distance to all the major sights. If you’ve visited the Ponte Vecchio, Uffizi Gallery, the statue of David and the Renaissance churches, try the Ferragamo Museum. Situated in the family palazzo, this small museum pays homage to the man who designed shoes for Judy Garland and Marilyn Monroe.

How to Get There

The Westin Excelsior, Florence
Piazza Ognissanti 3
Florence, 50123 Italy

Reviews

4.5 Very Good 1755 Reviews
Luxurious Hotel
Reviewed 1 week ago

It’s my second time to Florence , we love this city, and the stay at the Westin added the nice and luxury flavour to our stay.
Staff are very helpful and very nice always greets you with a smile.
Location is perfect , everything is a walking distance from you.
The only part we didn’t like is the breakfast, you except from such a nice hotel a different variety , specially you are in Italy 😉
But it wasn’t that good

Great service = Great Hotel
Reviewed 2 weeks ago

Hats off to the General Manager at the Westin Excelsior - Domenico Collela for great service and a 100% Customer Service attitude through almost his entire team in Florence.

When we arrived we had some issues in check-in but these were smoothly resolved and we were very pleasantly surprised with the lovely upgrade and Welcome Gift we received.

We would certainly return and welcome the hotel to anyone staying in the wonderful city of Florence

Favorite SPG Property
Reviewed 2 weeks ago

This is one of the best SPG properties I’ve stayed in for the points! The Westin Excelsior is a historical building next to the Arno River. The rooms are luxurious and fully remodeled, yet maintains the classical style. Our room had a great view of the river and beyond. We particularly enjoyed cocktails and wine at the rooftop bar at night after the sun went down. What a spectacular view of the city in a relaxing atmosphere!

Every staff member took pride in their work. Grazie to Contanza and Jesus at the front desk, Roberto and Filipo at the rooftop bar, and Rimini at the belldesk. They made our stay extra memorable. We will be back!

Meh..?
Reviewed 4 weeks ago

Pretty place. Great location. Nice roof top bar area.

It was the people that knocked this down for me. 1 out of every 5 seemed to care about your needs. They would handle things but seemed a bit of an intrusion to ask. Maybeit was just the culture. Overall fine but service is what puts it over the top for me and it wasn't there. In my personal experience anyway. Worth the stay if SPG member.

Amazing rooftop
Reviewed 4 weeks ago

Visited the rooftop for drinks in the evening. Amazing views and atmosphere. High end place with good drinks and reasonable prices for the experience. The wine list was extensive and a good selection of whiskies. Loved it!!