Members Recommend
Very Good 436 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The elaborate stuccos in the Sala della Musica and the frescoed ceiling in the Fumoir
  • One of Europe’s most famous restaurants, the three-Michelin-starred Enoteca Pinchiorri, is in the same building
  • Junior suites contain huge beds and floor-to-ceiling windows looking out onto the Santa Croce basilica

What To Know

  • A city tax of $7 per adult, per night, will be collected by the hotel at checkout
  • This hotel doesn’t really do basic; the cheapest rooms available are Deluxe Rooms
  • Free WiFi
  • Room 308 has its own private terrace with stunning views of the Santa Croce basilica


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Ornate former palazzo with fabulous views of the Duomo and Santa Croce basilica in Florence's historic heart

The Look

This grand palazzo was originally commissioned by the pope’s treasurer, Marchese Baldinucci, in the early 1700s, and the two imposing granite columns at the entrance were sent from Rome. Inside, the high-ceilinged public rooms are adorned with ornate plaster stuccos and colorful ceiling frescos — it’s easy to see why this is considered one of the finest examples of a noble residence in Florence. The building was renovated in 2005, when it became a five-star hotel, and there are just 24 luxe rooms. The look is period elegance with contemporary comfort; the fireplace is marble, the sofas are leather.

Bed and Bath

Ask for a room with a view of the Duomo or Santa Croce; it really makes the central location worthwhile. Each room is unique and has original period detail and a mixture of antique furniture and modern textiles, fixtures and fittings. Expect large baths or rainfall showers, full-size fig-scented toiletries and little extras such as a wash mitt and nail file. The beds are spacious and comfortable (some are four-posters), and some rooms have walk-in wardrobes.


Breakfast is a low-key affair in an intimate salon that at night turns into the restaurant. A large circular table is laid with an enticing array of fruit, cheeses, cold meats and fish, pastries and cereals. Eggs can be ordered separately from the menu for an extra charge. At night the restaurant, Guelfi e Ghibellini, is sophisticated and sedate, the relatively small room calling for hushed voices over a dinner of Tuscan fare. Try the Florentine steak for two or the chickpea soup with squid. Although the restaurant has a good reputation, don’t confuse it with the three-Michelin-starred Enoteca Pinchiorri downstairs, which shares the same building but has nothing to do with the hotel.

In the Area

Just north of Santa Croce and south of the Duomo, this hotel is in the historic heart of the city and within walking distance to all the major sights. The streets around the hotel are a tangle of medieval alleys and squares, dotted with quirky houseware shops, stationers stocking handmade Florentine marbled paper, and intimate cafés and restaurants. If you’ve ticked off the Ponte Vecchio, Uffizi Galleries, the statue of David and the Renaissance churches, then try the Ferragamo Museum. Situated in the family palazzo, this small museum pays homage to the man who designed shoes for Judy Garland and Marilyn Monroe.

How to Get There

Relais Santa Croce
Via Ghibellina 87
Florence, 50122 Italy


4.5 Very Good 436 Reviews
Reviewed 2 weeks ago

This is a great property with excellent people. Front desk, bar, breakfast staff all were extraordinary. We would highly recommend it. The breakfast was really, really good and well displayed. 5 stars across the board.

A Wonderful Hotel
Reviewed 4 weeks ago

A beautiful hotel with a helpful and friendly staff. Family stayed 3 nights in a connecting junior suite and deluxe double room. Rooms were large, tastefully decorated, and a nice refuge from a long day touring. The double room had a cute small special window that looked directly onto the Santa Croce cathedral.

Location is very close to Santa Croce and a 7min walk to the Duomo, but on a nice, quieter street. Everything else is an easy walk. Would definitely stay here on a return visit.

They all tried so very hard to make our stay extra special
Reviewed 1 month ago

We came to celebrate a special birthday for a short four day trip and took a nice suite. So what was it like?

The staff, all the staff, tried really hard to make our trip memorial. On the first day I asked can you get us a reservation tonight (Saturday night) at a 3* Michelin starred restaurant? Answer yes! Lots of similar questions later, the answer was already the same, YES.

All the communal rooms have lovely ceiling frescos (as did our suite) and the building itself shows that it was built in the 18th century. It’s also conveniently located for lots of Florence’s best attractions, like Uffizi, Galileo, Palazzo Vecchio, etc. All within walking distances.

Our room was classically decorated, with tasteful furniture. Large, but not massive.

On our anniversary they tried really hard and added rose petals throughout the suite. Nice touch.

Fabulous Hotel!
Reviewed 1 month ago

Perfect location. The staff could not have been more welcoming from the moment we walked in the door. Historic and beautiful! The breakfast was great and the restaurant and bar were quite elegant! Our bartender was the best! The rooms are lovely and the bed very comfortable. We can't wait to comeback to this enchanting city and this beautiful hotel!

Reviewed 4 months ago

A fabulous hotel.
Staff is professional and very warm.
The bar is the most beautiful room. High ceilings decorated with wonderful paintings. The gin and tonic is special.
The bed rooms are sensational. Maybe the best i I've stayed in. Comfortable. Lots of space.