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We stayed here for two nights during our honeymoon to Italy. While the hotel was beautiful, we never saw staff except at the front desk. Our hotel room was huge and gorgeous. But the bed was horrible. We had booked a Queen bed, so we were pleasantly surprised to see a king bed. However, the king bed is a complete joke. It is just two twin beds pushed together with a king sized sheet. There was a gap between the two beds. 😳😡 This was horribly uncomfortable and I would never stay here again if all of their beds are like that. The bathroom had a large soaking tub with jets (that didn’t work). The shower was really hard to turn on (my husband had to turn it on for me) and the head cushion for the bathtub had mold all over the back.
We did enjoy the location of the hotel. It was off the main streets of Florence but close enough to easily walk to all of the sights.
This hotel has the potential to get 5 stars but it is completely missing service.
When we first arrived to the hotel which is suppose to be “world class”, it appeared to be a “ghost town” with no one to help us with luggages in the lobby until we checked in. A very slow paced bell man came and helped us with out luggage’s to our room. He didn’t seem very happy. The energy in the hotel seemed off, completely empty, maybe bc it was super busy in the prior days due to fashion week, but it was a ghost town with no humans to be seen, not even staff. I guess that was good for us.
Anyway, the room was Awesome. Very spacious and the beds were so super comfy with soft cool sheets. The AC.....it works great but it’s in front of the window with drapes so it’s best to close the shutters but keep the drapes open to let the air flow into the room. Also when u take your keycard out of the slot, it automatically shuts your ac off until you come back :(
Location- not prime location of museums & shopping. But all within walking distance of half a mile to Piazza de Republica
Stayed here for 5 nights, traveling solo. The hotel is well located and well presented upon entry. Staff all helpful.
I made a rookie mistake, I had not noticed that my agent booked me a single room (Room 5), which was small. Very small. So small I spent my time walking into everything. The bed was comfortable and shower OK but the rest was just quite depressing. Also, it was at street level, and I'd recommend you avoid that.
I ate in the hotel restaurant on my first evening as I was tired and the food was hit and miss - the wine list was as excellent as you'd expect in Tuscany and you won't be disappointed. The daily breakfast was the usual fare, not good/not bad, but convenient. Service was fine.
It's a pleasant stroll from the hotel to the wonderful attractions, shopping, and entertainment.
In four years traveling all over Italy for business, this was the first time I’ve walked into a hotel and thought, “Wow! I would totally come back here with my own money!”
The hotel is beautiful, the rooms were spacious/spotless/modern with a throwback feel, and both the ac and WiFi worked great (the air conditioning in lot of places in Italy, even nice hotels, doesn’t work well, which is brutal in the summer heat.). The staff was very friendly. There’s a great sitting area next to the restaurant and a courtyard that invites you to sit down and drink coffee all day while you read the newspaper. I didn’t have time to try the restaurant, but it looked nice, though likely pricey.
The location is easily walkable from Florence Santa Maria Novella (the main station, be warned there are a couple of stations in Florence on the intercity lines). I think it took maybe 10 minutes. You are in a good neighborhood, far enough away from the station to avoid the mess there and far enough from the very heavy tourist areas to avoid the mess *there*. The walk to the tourist stuff is maybe 5-10 minutes along the river. (Florence is small.)
I might have also just hit a lucky special, but the price was also fantastic, even during the beginning of high tourist season.
We arrived the week of a popular men's fashion show. As the front desk pointed out they were very busy and lots of models were staying with them. It set the tone for the three days as we always felt a little out of place. (And we aren't tacky tourist ... just not beautiful models). The room was nice, but the bathroom was an older jacuzzi tub that they split in half to make a min shower. So you had to climb in the tub and then open a plastic door to get to the shower ... a weird set up. The room was nice and the bed was comfortable. Breakfast was included and this was a nice bonus! Location was not in the heart of everything ... but it wasn't horrible b/c we had better food choices around us and quiet streets to walk through before hitting the chaos. It was also only a 10 minute walk from the train station so a good location.