91%
Members Recommend
4.5
Very Good 260 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rooms dripping with gorgeous antiques
  • Cozy bar in the Hostaria Bibendum, great for an afternoon vinsanto or a late-night Negroni
  • Wonderful centro storico (historic center) location
  • Impeccable Old World European service, with a friendly attitude
  • Knowledgeable concierge

What To Know

  • Interior rooms are quieter but don’t have much of a view
  • This is a very conservative, Old World establishment
  • Free WiFi throughout
  • Some of the standard rooms are quite small
  • There is no fitness facility on the premises
  • A city tax of approximately $7 (5€) per person, per night will be collected by the property at checkout

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

The Review

With a stay at Helvetia & Bristol, you’ll be centrally located in Florence, steps from Strozzi Palace and Palazzo Davanzati Museum. This 5-star hotel is close to Ponte Vecchio and Cathedral of Santa Maria del Fiore.

Make yourself at home in one of the 67 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Take advantage of recreation opportunities such as bicycles to rent, or other amenities including complimentary wireless Internet access and concierge services. Additional features include babysitting/childcare (surcharge), shopping on site, and wedding services.

Grab a bite to eat at the hotel’s restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Florence? This hotel has 915 square feet (85 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is available for a surcharge.

How to Get There

Helvetia & Bristol Firenze – Starhotels Collezione
Via Dei Pescioni 2
Florence, 50123 Italy

Reviews

4.5 Very Good 260 Reviews
We didn't stay here but loved it when we walked through and thoroughly enjoyed the music at wine bar
Reviewed 1 month ago

So walking the streets we thought we heard Andrea Bocelli.........it turned out to be a local singer and 40 year veteran saxaphone player. This guy was unbelievable. Gianluca Baroncelli was his name. Not sure how often he plays there but if he does, don't miss it as he puts on a fantastic show.

Quiet hotel in the centre
Reviewed 1 month ago

It was our second visit to this hotel. It’s centrally located but on a quiet side-street. Beautiful large room. Friendly staff. Excellent breakfast. We also had a very good cocktail and ate in the small restaurant one evening which was lovely. We will be back!

Simply Unacceptable - Avoid at all Costs!
Reviewed 2 months ago

This is our second time staying at this hotel in just six months. We visit Florence very frequently, so we look for hotels we like to establish a relationship. We had a rather pleasant experience last time, but sadly it’s a vastly different experience this time.

We booked a panoramic suite to enjoy the New Year’s Eve hoping to ring in the new year with awesome panoramic views, but upon check in, the management tried to convince us that the executive suite with a peekaboo view of the bell tower is also a panoramic suite. The suite they gave us is probably one of the worst in the hotel with nearly half of the sitting area taken by the elevator.

It turned out that the management had sold our panoramic suite to another traveler who apparently booked one more night than our four night stay. We made the reservation nearly four (!!) months ago to celebrate this special occasion. The hotel had ample time to prepare for our arrival. If there is unforeseen issue with the panoramic suite, I would expect a heads up prior to check in so we can make alternative plans. The whole trip was planned around the panoramic view to enjoy on the New Year’s Eve. Suffice it to say that no amount of monetary compensation would be enough to make up for our lost time. This practice is unacceptable. The hotel management has completely ruined our Florence vacation.

To make matters worse, I happen to have the highest tier Aurelian membership of Leading Hotels of the world. On such exclusive membership level, I did not expect to be treated with deception and disrepect. I would normally expect an upgrade to our room, but never expect to be downgraded. Not wanting to give such dishonest hotel more money, I had scrambled to make a last minute booking for a night at hotel Lungarno on the 31st and move to Portrait Firenze on 1/1. This management greed has caused us a great deal of inconvenience for we have to move three time in a four night stay.

The rooms are all rather dated with very poor bathroom facilities. There is no shower curtain to prevent spillage so care must be taken to avoid making a mess. It is also very difficult to get in and out of the tub as there are no handle bars and anti slip mat.

I would very very very very (can’t emphasize enough) strongly advice against booking this hotel for any length of stay, unless complimentary downgrade is your cup of tea.

Needless to say, the management has successfully lost a frequent Florence traveler due to their greed and failure to honor our reservation contract. It’s a shame really as most of the staff are professional and friendly. A special shoutout to the executive assistant manager Viviana Colonna for trying her best to salvage an unsalvageable situation.

Winter Garden
Reviewed 2 months ago

Dario created the best winter garden cocktails for our family. The skill and attention to detail he put into our drinks was brilliant. If he is not the head of beverages he should be. This fella has skills and his attitude and positivity should be rewarded. What a great experience.

A magical stay
Reviewed 2 months ago

I can not recommend this hotel highly enough, we were looked after amazingly well. We will be returning. Thank you to all the staff who made our stay so magical and wonderful. The food was excellent and the children extremely well catered for and looked after.