The Palms Turks and Caicos
What We Love
- The generous full breakfast spread, included in the rate
- Free WiFi throughout the property
- Huge suites have private terraces, laundry machines, and gourmet kitchens
- Gorgeous stand-alone spa treatment rooms have a gurgling water feature by day and a fire feature by night
- Infinity pool with swim-up bar and hot tub
- Snorkeling gear, kayaks, and stand-up paddleboards available free of charge at the beach
What To Know
- The Palms Turks and Caicos, previously known as Regent Palms, debuted in 2007
- An 18-hole golf course is a five-minute drive away
- The resort is popular with families during school holiday months
- The hotel courtyard, Palm Place, features a handful of boutiques, an art gallery and a market that stocks everything from the local rum to sunblock and snacks
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Laid-back island living, bespoke experiences, and modern luxuries come together at the The Palms Turks and Caicos, an elegant British estate-inspired resort where iPod Minis and tropical sorbets await poolside, the sprawling suites start at 1,500 square feet, and a spa menu offers an East-meets-West experience. The resort’s five buildings, built from hand-cut coral stone, are set on 12 acres of manicured gardens at the edge of powder-soft Grace Bay Beach; inside, four-poster beds with hand-tufted mattresses, marble floors, vaulted ceilings and milled crown moldings lend suites an air of period elegance. Rooms also have open-concept dining areas and living spaces, plus gourmet kitchens in One-Bedroom Suites. If you’re not in the mood to cook, the resort can arrange for a private chef to whip up a little something—say, a trio of Quebec foie gras and fresh crab rolls—for an intimate gathering on the private terrace. The heart of the resort is the infinity pool, which serpentines around wooden decks, palm trees, sun pods, and sexy lounger beds covered in soft terry fabric and tangerine-colored cushions where, in the heat of the afternoon, a pool attendant distributes free fruit kabobs and chilled towels. Should you want a bite, swim up to Plunge bar. Save time for the spa, where exfoliating scrubs incorporate locally produced sea salt and crushed queen conch shells. After working up an appetite paddleboarding on Grace Bay Beach, hit Parallel23, where the culinary team prepares casual Caribbean specialties like corn and conch chowder.
In the Area
The Turks and Caicos islands are renowned for their world class diving. Don’t worry if you’re not PADI certified – Dive Provo can have you suited up after a one day Discovery Course. Adventure-seekers who prefer to stay on shore can explore the island via Vespa on a guided tour with Paradise Scooters. You’ll drive off the beaten path, stopping to see some TCI treasures including the world’s only Conch Farm, Emerald Cay, and Sapodilla Bay, with a stop for lunch at Da Conch Shack, a seaside spot full of island charm, complete with tables dug into the sand and a live calypso band. At sunset, head to beachfront pop-up bar and restaurant Stix for fantastic jerk roasted coconut corn on the cob and grilled coriander lionfish served shish kebab style – you guessed it – on sticks.
How to Get There
This is my third visit to the palms , and it is as stunning as you see in every photo . Truly I have not been to another resort as gorgeous . It’s not large and the grounds are something out of a dream . It’s why I kept going back . I remember the service being exceptionally better than this trip though . For starters , good luck getting anything Via calling the front desk . Everytime We walked by they had 2-4 people sitting at the desks but if I called , they answered the phone on the 10th ring or more . Many times I had to hang up and call back because no one picked up . One night I wasn’t feeling well and I called down to ask for Pepto and asked to pay for it if it could be brought to my room . I was told no then when I said I wasn’t certain I could walk to the front to get it and never mind the gentleman said “ so are you coming or not”.
Housekeeping was incredibly friendly , but they forgot simple things everyday such as bath towels and robes . When we called to get new towels they seemed annoyed and it took 2 hours . One night we asked for our robes which were mistakenly taken and we got them redelivered the following night 24 hours later . I would use up the shampoo and we would end up with a refill of 4 body lotions and no hair products . Little things .
The rooms are beautiful , as other reviews stated you can tell some things need a refresh . The pool had 2 lights hanging out of their socket underwater that need to be fixed , our toilet was leaking water while flushing and that needed to be fixed while we left the room .
My favorite part of the palms prior was the poolside and beach service . They have call buttons on all the umbrellas poolside and beachfront , supposedly you press them and someone arrives . That’s not the case. They never once worked .
I think the palms has two problems that are making their service very bad . They have started using butlers , we had no idea about this or I would have paid for them ! The glowing reviews you read are people who had ocean front suites more than likely they also get a butler with those reservations . I was Told due to the increase of butlers the wait / beach / hotel staff is severely lacking on tips bc they do not service those customers ( the second problem is they have a 15% gratuity included on every bill and I witnessed almost everyone not tip extra bc “tips included”) . The clients with butlers had coolers refreshed during the day for them , cold compresses brought to them , they would dip in the pool and their butler Would refresh their towels on their chairs . 5+ star service !!! If you do not get a butler or ocean front suite at the palms, expect to be treated like a regular guest at a holiday inn . We made friends with Mark , an awesome beach attendant who took us sailing and then offered to put fresh towels out for us . When we walked back to the pool the attendants there yelled at him for servicing us in their area . Laughable .
Breakfast was really nice and never overly crowded, beautiful setting . Beach is always pristine , although their green huts all need replacing , they are ripped and falling apart from the wind . Towels at pool and beach are widely stained and obviously old . Drinks were 10/10 awesome , pool food was wonderful . Their parallel restaurant is stunning inside and out !!! There were amazing singers almost every night , Food was meh . We had a table next to us with two screaming children that wanted to pet the cat whom was walking around . Their parents let them sob uncontrollably then the mother chased them around the courtyard while the father finished his meal . Not the hotels fault but beware if you come on a holiday , it was filled to the brim with children for spring break . While Laying at the pool I was splashed and screamed at multiple times by children who were having a wonderful time . Not exactly serene although gorgeous. Sunsets from the pool and deck are divine .
The last day we were there we were treated wonderfully . Everyone now knew our names , the hotel was much quieter ( possibly the holiday ending ) and we were offered pool service finally , with out asking . Not sure if it was the continual tipping or the start of a new week . Unsure if I’ll try a different hotel next time .
Spring break vacation. Absolutely delightful. Pool staff went out of their way every day to be sure we were taken care of. The grounds and rooms are immaculate. The morning breakfast was delicious. Can’t wait to go back!
We stayed for 5 days with our 3 children
Plenty of room and great view of the beach.
Our Butler Jerome was so helpful arranging logistics and reservations for us. He took a lot of the stress of planning our nightly meals and arranging transportation.
One tip, if your traveling with a large group and planning on visiting sites outside of the resort. Look into renting a car, the taxi services are nationalized, its $5 per person just to go a short distance, then about $1 per mile after that.
The spa and relaxation area were perfect for meditation and yoga.
The complimentary breakfast buffet was 5 star.
Resort restaurants were good but not great.
Best family vacation ever taken!! Penthouse, 1501. Resort was not full which we loved! Accommodations were wonderful!! Jeffrey our Butler was our grandchildren’s best friend from hello!! Always made sure everything was taken care of.
In suite dining was spectacular and very relaxing!! Did this one night!! Table was set beautifully!
Food, drinks, personnel were all great!!
Beach bar was a fun spot in afternoon’s. Don’t remember the young man’s name there but he was very accommodating. We tipped over 20% every time. Now Neville apparently didn’t think over 20% tip was good. When given the check our last day he threw it on counter with disgust!! Only blemish of entire trip.
Palms we would happily come back for another stay!!!
I'd like to recognize some of the staff that made our trip excellent:
Our room attendant - Cherline Amy -
Waitress at breakfast - Astraneek - always a smile !!
Beach attendant - Scott Rico - always found us good location on the beach
Beach attendant - Remy - we had lunch each day on the beach and he was so nice !!