The Atrium Resort
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at The Atrium Resort in Providenciales (Grace Bay), you’ll be convenient to Coral Gardens Reef and Grace Bay Beach. This spa condominium resort is within close proximity of Salt Mills Plaza and The Regent Village Shopping Mall.
Make yourself at home in one of the 74 individually decorated guestrooms, featuring microwaves and LCD televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this Art Deco condominium resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and a television in a common area.
Food & Drink
Grab a bite from a grocery/convenience store serving guests of The Atrium Resort.
Business & Travel Amenities
Featured amenities include multilingual staff, laundry facilities, and an elevator (lift). Free self parking is available onsite.
How to Get There
We just got back from our 4th stay at the Atrium. We really like the quietness of the resort. We also really like that the resort provides beach chairs at the beach for the guests. Robert and the staff do a great job.
We made reservation in atrium as photos were nice and it was close to port to north
Caicos. When we have arrived we got a room without window, air condition was not working and it was 36 degees. I went to a reception asking them to give us a room we have paid. He sad he is not staff and he can not help. I asked him to call owner to solve these problem as it was already evening and we wanted to get rest. But owner was sooooo rude he said we can leave hotel if we do not like it but payment will be kept. I talk to him more than half an hour but he was not willing to do a thing. I insist to repair air condition or to give us a new room. Nothing.So i decided to seat in reception room whole night as reception had air condition. The guy was so angry shouting on me. After two hours that i was sitting on reception he went and call service to repair aircondition. It takes additional hour. And he repair it. After 10 minutes aircondition stop working again. So i repeated whole process again. The service man came in an hour and went to some other apartment, took air condition from another room and install it to our. So it was 2 in the morning when we went a sleep. I have to stress that hotel was almost empty but they refuse to give us another room. It was really treatment that nobody deserves. The owner did not want to deal with us at all. So do not go to this hotel as there is a lot of beautiful hotels with pleasant staff.
This stay was booked months ago for family of 5 for one week. We booked it through our new membership with Diamond Resorts/Interval.
We were assigned to room P2-6.
Anyway, pros were:
1) minutes walk to beach (private and never crowded).
2) spacious rooms
3) Easy parking (and free)
4) very functional and fully stocked modern
5) spacious and furnished balcony
6) very clean pool, never crowded
7) Peaceful neighbors (and area)
8) Spa on site with more services and more competitive prices than local competitors.
1) Absolutely worst front desk staff member lacking customer service I’ve ever experienced = worthless staff where it mattered most- front desk (the “face” of your establishment). By facial expression, body language, and verbal response, or lack thereof, appeared turned off by the simplest questions we had at check in. Couldn’t get a single packet of sugar from them for our morning coffee when the 2 packets included were finished the first morning.
Same experience when requesting a single small trash bag for bathroom when full. With a 2 yr-old, I won’t say how many creative ideas we had with her diapers in the trash when they refused that one. But couldn’t bring ourselves to stoop that low.
2) 2nd bedroom lacked any furniture aside from work desk and chair.
3) Unit required much- needed maintenance.
Bedroom had hole in ceiling with Fire alarm system dangling from it - safety hazard.
Blinds broken in living room and main bedroom.
4) Unexpectedly quoted extra $100 fee for a single room cleaning, linen change.
Because of how important service is to the average consumer who pays $5,000/week for a simple 2 bedroom unit, it’s unfortunate I’m forced to give Atrium Resort a rating of ‘2’ based on value.