Park Hyatt Istanbul Macka Palas – Boutique Class
What We Love
- The Jetsetter rate includes local wine and fruit in the room on arrival and a guaranteed early check in/late check out
- Oodles of space in rooms converted from apartments
- To-die-for wet rooms with freestanding tubs, steam rooms and Turkish baths in the Park Spa Rooms
- Alfresco happy hour drinks on the terrace next to the pool
What To Know
- Great for a cooling dip in summer, the pocket-size outdoor pool is ringed by high-rises
- Located in a residential area with little in the way of Turkish architecture; for the great Istanbul sights you’ll need to take a cab
- The ground-floor restaurants are being refurbished and are set to open spring 2014
- Free WiFi
- Parking On Site
The Park Hyatt started life in 1922 as the Macka Palas, an Art Deco apartment building designed by Italian architect Giulio Mongeri. Its conversion in 2008 resulted in the creation of 90 spacious guestrooms, and unlike at more traditional properties that are heavy on Ottoman opulence, the interiors are sophisticated and contemporary and befitting a luxe brand. Subtle Turkish touches include black-and-white images in the guestrooms by famous Istanbul photographer Ara Guler.
Bed and Bath
The huge guestrooms are really suites, with lounge chairs, desks, capacious beds and big-screen TVs with DVD players. The bathing sections in the Park Spa Rooms compete with them in spaciousness: The bath and private hammam area is equipped with a changeable atmospheric lighting system and plentiful Blaise Mautin toiletries, as well as the special skin-cleansing mitten (kese) and striped wrap (pestemal) traditionally used in a Turkish bath.
Breakfast is served on a curious stepped platform beside the ground-floor lobby. It’s a satisfying offering that includes an open buffet with cereals, fruits and cold cuts, as well as hot drinks and cooked items, including the Turkish favorite, menemen (a cross between an omelet and scrambled eggs). The basement contains a gym and a handful of massage therapy rooms, although nothing like a complete spa. And you can take a cooling dip in the outdoor pool, surrounded by wild bamboo. The ground-floor and terrace restaurants are currently undergoing a refit and should reopen in spring 2014 as the French-flavored La Petite Maison. Ask at the ground-floor bar to try a selection of recommended Turkish tipples.
In the Area
The adjoining Nisantasi/Tesvikiye/Macka districts (only a resident could say where one ends and the next begins) are best known for their upscale shopping opportunities, with branches of Gucci and Emporio Armani actually attached to the hotel. Stroll along Abdi Ipekci Caddesi and Tesvikiye Caddesi to browse a mix of international brand name shops and smaller Turkish designers such as Gonul Paksoy, known for her arty one-off pieces. There’s great Turkish food to be had at the likes of Kosebasi and Hunkar. For sightseeing, there’s the high-society Tesvikiye Mosque, plus a handful of pillars commemorating Ottoman archers.
How to Get There
Our overall experience was positive since the room was spacious, and location is excellent. However, service was not great. Room and bathroom were not cleaned properly, we complained but without results. They didn’t even get back to us asking if everything was good. Breakfast can be improved: we had the same small buffet everyday for 1 week which was at the end a bit boring. A hotel
Of this category should provide good and better food variety.
Be aware that there no restaurants in the hotel except the lounge/bar where breakfast is served.
It was enjoyable stay where i had the utmost comfort enjoying every single moment. The hotel staff is extremely helpful and careful, in particular i would like to mention Kerem, Recep and Housekeeping Attendant for attention and responsiveness.
I stayed at this hotel for over a week with a break in the middle to travel to other parts of the country. My experiences were inconsistent with the first stay being better than the second stay. I based my selection of this hotel entirely off reviews and wanting to use up my many points at a Park-branded property. After some reflection and a little distance from the experience, I can safely say that this property is not demonstrative of Hyatt's luxury segment. I'm going back to Istanbul tomorrow and I have chosen to stay at a different brand.
I had a standard room on a higher floor the first time. At the time of making the reservation, I was told it would have a balcony but it did not. The view faced the street which is the ornate school in front with a narrow glimpse of the water. The room was well-maintained. I loved the interiors - better in person than in photographs. You do feel as if you're getting a taste of old-school Turkish grandiosity in a modern veneer. Excellent lighting, pretty little chandeliers, openable windows, retro switches and mirrors, enough lounge chairs, functional closets, enough surfaces on which to spread out your things. Slightly cramped tub area and shower but I felt at home in this room. The room was well-insulated and I survived as light sleeper.
Negative: Thin pillows. No pillow selection service. Espresso machine but sad tea selection and no creamer/milk for coffee or tea which was pretty bizarre. Generic toiletries. I wish they'd spent on proper toiletries instead of branding their own packaging for generic, low-quality ones instead.
On my second stay, the botched the balcony request and after a frustrating conversation with the front desk, they put me in spa room on a lower floor. The staff member rave about how it was an upgrade but that was a gimmick. While it had a larger dressing area and bathroom, the room was a far cry from the previous one. Numerous scratches on the wood furniture, multiple stains on the upholstery, a broken weighing scale, a steam room that would not heat up (even after 45 minutes and a technician call), a tub with a broken drain stopper. Balcony rooms have an awful view of the tops of the buildings around and look down upon the noisy Galvin restaurant. Aside from a little marble stand and bowl to receive a hammam service, and seating slab in the steam room, there was nothing that justified distinguishing this room from the standard room.
Inconsistent. On the first stay, they were excellent but they still did things like leave moulding, rotting fruit uncollected for two days. I gasped in shock when I opened a towel for my first shower because it was covered in mud stains and a muddy footprint. On the second stay, their work was minimal and they were extremely stingy about toiletries (I used up multiple shower gels to draw a bath that drained away thanks to the failed plug. They were not replaced the next day).
HK staff do not speak a word of English and you will have to call the front desk to liaise with them for every little thing from borrowing scissors, to explaining laundry requests, to asking for cotton pads. Neither the front desk nor HK seem to be aware of the amenities they have listed in case of emergencies. Each time the hotel needs to apologize, you get a small tray of turkish delight or macaroons. If a Park Hyatt needs to do damage control for little but essential details, you know there is a problem.
The single restaurant/lounge has abysmal service. It was such an ordeal to order a cup of coffee on two occasions, that I gave up on breakfast and walked away or I ordered room service. The lady who brought me my coffee could not understand my order and kept 'selling' the breakfast buffet to me even though I refused repeatedly. With room service as well, there was only guy who could take an order in English (Ahmet Tan) and if you call and someone else answers, they will hang up on you and have Ahmet call you back.
I tried many things on their menu for room service and while it was all fine, none of my meals stood out. The offerings are mostly bland and bare. As a solo traveler who was out all day and back at 8-9pm, I ordered more times than I wanted to.
Awkward entrance with the unused metal detector aside, these guys were probably the friendliest and most helpful staff in the property. They call you trusted taxi drivers who aren't out to fleece you and when I did come back with a taxi driver who was trying to rip me off, concierge intervened and sorted it out smoothly.
Haughty, uptight, incapable of warmth. I don't think I've ever encountered such an odd style of interaction at any property ever. Minus one cheery, American-accented manager, the people stationed at the front desk are the most disinterested, unsmiling bunch of folks you will encounter in hospitality. The staff at the concierge desk are also brusque. When I mentioned the language problem, one front desk member told me that I was the only person complaining about this. She also thought it necessary to dismiss my experiences by referring to the happiness of "our VIP guests". Gauche.
They reminded me of some people who are newly moneyed and think that they must express their new class position by behaving like nose-in-the-air jerks condescending and judging all around them. Of course, this is completely infantile behaviour whether it is coming from people with actual money or the salaried employees who work for them.
Arzu, the manager who intervened every time something went wrong was a godsend. She was always friendly, approachable and interested in finding solutions. If it wasn't for her and the sheer inconvenience of finding a new place to stay, I would have cut my losses and checked out.
I liked the neighbourhood and spent days exploring Nisantasi. Great shopping is possible around and I wanted to be in an area that was central but still far away from the tourist hordes. I think the St. Regis makes more sense if one wants to stay in this area.
Overall, the Park Hyatt Macka Palas does not know to be discreet, understated and elegant without veering into impersonal, sparse and neglectful. I practice minimalism too but this property's attempt at "do a few things but do them well" is not only a failure in practice, it is also outright austere in a place promising luxury.
I was there for vacation , hotel is in great location and you have every thing by walking . hotel smells good and staff are very polite and professional. atmosphere is very friendly and high class. rooms are big with fantastic design . they upgrade our room and it was big , and fresh . beds quality is best . bathroom and indoor dry sauna was amazing. just can tell you brilliant . just hotel don't have pool .
We were there for a business dinner, by chance we met Dani Freidman, he is a very positive and helpful professional sales person in the hotel. We got to know the hotel better with him. Our waitress was a lady. Everything was great. The service, the food, the wine, the staff. We were there for a Sunday breakfast once as well it was great.