4.5
Very Good 1397 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby Architecture Resort condominium plaza palace convention center

Overview

Location

A stay at The Strings by InterContinental Tokyo places you in the heart of Tokyo, convenient to Tokyo Metropolitan Teien Art Museum and Tokyo Tower. This 4.5-star hotel is within close proximity of Keio University and Rainbow Bridge.

Rooms

Make yourself at home in one of the 206 air-conditioned rooms featuring refrigerators and minibars. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities including a sauna and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

How to Get There

The Strings by InterContinental Tokyo
26-32/F Shinagawa East One Tower
Tokyo, 108-0000 Japan

Reviews

4.5 Very Good 1397 Reviews
Worst Intercontinental I have stayed worldwide!
Reviewed 2 days ago

This is by far the worst Intercontinental experience I have ever had. I raised the issues to the hotel and only received a very formulated copy and paste response that offers no solution at all.

1. Huge window crack in the men’s changing room next to the gym. The crack was hidden behind a screen. I accidently found out the crack when I open the screen hoping to see Tokyo from the 20-something floor. In my horror, I found that the floor to ceiling window was cracked. This is the 20-something floor again. Having a floor to ceiling window broken is extremely dangerous to all the guests and the people and traffic underneath. This is a safety issue and a huge liability that severely undermine the reputation of Intercontinental and put the lives of people in danger!
2. A big hole in the bed sheet. I found a hole as big as a 100 JPY coin in my bed sheet on the morning before I checked out. This is absolutely unacceptable for Intercontinental, a luxurious 5-star hotel, to provide its guests with broken bed sheets.
3. I was offered a welcome drink of a cocktail as a Platinum member. When I redeemed the cocktail at around 3pm, I was told by the wait staff that cocktails will only be available after 5pm. Seriously? There is no cocktail before 5pm in the lobby bar of a five-star hotel in Tokyo in 2019?! Please print that out somewhere so that guests can be informed if that’s the case.
4. The sauna in the men’s changing room next to the gym was not in service.
5. The room (and the hotel) is so close to the railway that you can hear the trains! Noisy!

Business hotel on top of a railway station
Reviewed 1 week ago

Shinagawa is a business city with many tech companies. This makes the hotel way less crowded on weekends.

This hotel occupies the highest 7 floors on a tower adjacent to the train station. The sound from the rail tracks can be clearly heard in room. The courtyard inside the hotel is beautiful. However, the rooms are standard. Bathroom is good size with separate shower and bathtub.

While Shinagawa is a major transition hub for JR, it has limited shopping options and is 20 mins from either Shinjuku or Ginza. It might be less ideal to base yourself here to explore Tokyo.

Amazing Hotel with a great location in Tokyo
Reviewed 1 week ago

As other posters have stated, the hotel's location is very convenient and is connected to one of the major train stations.

The rooms are very nice and we loved the breakfast buffet. The variety at breakfast was really appreciated.

What made this hotel stand out is their outstanding staff. Everyone we encountered was very helpful and so professional. The front desk team was amazing. They took care of our luggage while we went on a day trip to Kyoto and helped us into taxi on the return.

By far one of the best hotel stays I have had recently. I am looking forward to returning!

Hidden Gem for Business Travel
Reviewed 1 week ago

I started using this hotel when you have business among Southeast Asian countries, Tokyo and North America. I use this hotel when I have a stop over in Tokyo and has some business. Easy access to both Narita and Haneda. By train and by bus, both. So close to the Shinagawa station, just a few minutes walk through the roofed walkway (nice when it rains) from the station.
Breakfast is great with variety.

Uitmuntend hotel Shinagawa Sation
Reviewed 1 week ago

By far my favorite hotel when in Tokyo..5 min walk East Exit Shinagwa Station...if prepaid very expectable priced when timely booked. Entrance at 26 floor....very spacious rooms in specific for Tokyo city