The Ritz-Carlton, Tokyo
What We Love
- The hotel's close proximity to the Tokyo Midtown shopping complex for all your retail therapy needs
- Multi-course kaiseki meals at Hinokizaka, the acclaimed Japanese restaurant onsite
- The hotel bar stocks 120 different varieties of whiskey (including private bottle lockers for VIPs)
- The “four-handed” Harmony Massage (an especially restorative treatment that involves two therapists) at the 46th-floor spa
What To Know
- Club Level rooms provide guests with a dedicated concierge
- The hotel is situated in Tokyo’s tallest building
- The four abstracts in the hotel lobby are the works of Californian painter Sam Francis
- At $16,200 a night, this hotel houses Japan’s most expensive hotel room—the Ritz-Carlton Suite
- Parking On Site
Using ingredients sourced from Tsukiji Fish Market, a meticulously prepared meal at Azure 45, this hotel’s famed French bistro, is an apt metaphor for its elegant Euro-Japanese underpinnings. In a past life, these 20 acres were the site of a feudal family’s villa (one of the building’s retaining walls still displays the original residence’s rock work). Some of the newest suites here, decked with futon-style bed frames, rice-filled pillows, tatami floors and floral fusuma paper sliding doors, were inspired by traditional tea rooms, while others are more Art Deco-inflected, with glossy flourishes and minimalist lines. If you opt to swim laps in the 65-foot pool, you’ll be treated to Mt. Fuji views from the mullioned windows, though if it’s a more relaxed dip you’re craving, you’re better off at the circular plunge pool at the spa-in-the-sky (it’s perched on the 46th floor). Other highlights here include a cedar dry sauna, a traditional stone massage, and a “jet-lag reviver,” featuring restorative aromatherapy oils, fits the bill—serious spa devotees may want to consider booking the Fuji Spa Suite, a VIP-worthy treatment room with its own bathing area.
In the Area
The hotel’s enviable Roppongi location—long regarded Tokyo’s culture and entertainment hub—means you’re just a five-minute walk from institutions like the Suntory Museum of Art, the site of weekly tea ceremony performances (the concierge can pre-book a viewing spot for you) and the National Art Center, which eschews a permanent collection in favor of 14,000 square feet of exhibition space. For a glimpse of feudal Edo—Tokyo’s former name—make your way to nearby Asakusa, home to Sensoji Temple and the city’s largest spread of souvenir stalls, which hawk bean curd cakes, woodblock prints, and parasols, among other traditional goodies.
How to Get There
Stayed from 30 Nov to 6 Dec with my Mrs as a “honeymoon”. Location was good with Tokyo Midtown next to hotel, and Roppongi subway station a few minutes walk away. If you are a fan of ramen, Ichiran and Ippudo are just nearby. Room was very spacious and bed was very comfortable. Toilet was a plus point for my wife, as it was a 2-sink concept - no need to fight for space (you know what I mean). Staff were very polite and courteous.
So with all these I would have rated them excellent/ 5 stars but except for one incident that happened on Day 2 of my stay. We came back in the evening and I found a neatly folded boxer short on a shelve, in the toilet. And of course I never got about to check whether if it was clean or used. Called the guest services and the shift manager (I assumed) came to bow and apologise profusely, and later came back and offered chocolates as a gesture of apology. I didn’t want to pursue further then since apology was given and I didn’t want to spoil our “honeymoon”.
But how it got there was a huge mystery considering it wasn’t there previously. So was it the chambermaids (?), which then brought me to ponder what was he/she/they doing in my room, or was it just a simple misplacement as return of laundry washing (no receipt, no laundry bag came with it). I hope that will never happen again to others. So please get your act together.
What an incredible experience! Our stay at your hotel was to celebrate my wife's birthday and the Ritz Carlton staff went above and beyond to make our stay a truly memorable experience. From the moment we arrived and till the moment we departed, the staff was ensured every element of our stay was provided for.
The guest room was absolutely perfect, from design to decorating. The views were l breathtaking and unmatched at any other facility we have stayed. Every consideration to the comfort and well-being of the guest during their stay was clearly a focus in these rooms. You really feel as though you are in
your own world of relaxation.
I reserved a spa treatment for my wife during our stay. The meticulous attention to detail and care provided by the spa staff ensured her massage was a highlight of our stay. The Spa staff went above and beyond to care for
my wife during her spa treatment. From the moment she greeted, through every element of her hot stone massage, her care, comfort and well-being was the priority. Their efforts did not end with my wife ... they were welcoming
when I arrived to escort my wife back to our room after her massage. Finally, the handwritten note the following day was greatly appreciated and highlighted the tireless efforts placed by the Ritz Carlton staff on customer service. These personal touches and genuine care displayed at every facet of the hotel are unmatched! Absolutely incredible!
The gym facilities were fantastic! Clean, comfortable, and a great variety of equipment to support any fitness routine. The staff was welcoming and engaged to ensure the needs and safety of any guest. When not assisting a
guest, they were constantly cleaning equipment or restocking supplies. And did I mention the phenomenal views of Tokyo? I cannot think of a more motivating and majestic scenery to enjoy on a treadmill.
Finally, the housekeeping staff were incredible. Anticipating every need during our stay. The room was immaculate and ready for our arrival. The evening turndown service was perfectly timed. I think the highlight was the amazing Gobi blanket that they laid out on the chair. My wife curled up in that blanket and watched the evening sunset and nightlights of Tokyo.
Again, I cannot express how grateful I am to the Ritz Carlton staff for their efforts in making my wife's birthday a memorable experience. It is something that we will shall cherish for years to come.
Beautiful property in a wonderful, centralized location. Subway is very walkable. The rooms are large with a very large bathroom and amazing views of the Toyko skyline. The spa/gym and pool at the top have breathtaking views of the entire city.
The staff was warm, friendly, helpful and extremely professional. They made us feel right at home.
I traveled to Japan for business and chose the Ritz Carlton Tokyo (fortunately the rate was within my company's budget) . The hotel is, hands down, the best hotel I've ever stayed in. The lobby, located on the 45th floor, has an amazing design and ambiance. The room was spacious and had a spectacular view. The Spa & Fitness center was really amazing and well maintained. And above all, the staff is extremely nice, welcoming, & professional. I will surely choose the Ritz Carlton Tokyo next time I am in town.
My fiancé and I traveled to Tokyo and stayed at The Ritz-Carlton Tokyo for 2 nights 9/26 and 9/27.
We headed to Club Lounge for Checkin. We were served matcha with apple hint, as well as a specialty coffee drink with dried apple on top. Both drinks were amazing. Although we waited for about 40 minutes until finally got into the room, we enjoyed the view and drinks.
I would hope if the staff could ask whether we had other plans after checkin, and inform us how long it would take for complete checkin. Usually express checkin only takes a few minutes, but given this case, we did enjoy the welcome amenities.
We got a corner room on the same floor with the Club Lounge. Room was very nice, with breathtaking views on Tokyo Tower and Sky Tree. Room was clean and spacious.
Club Lounge was the highlight where we felt true customer obsessions. All staff were super friendly.
Emiko made us feel like home. Every time we get back to the hotel, I’d like to stop by the Lounge either grab a drink, peek the view, or just say hi.
When the staff knew we went to the Mori museum to see Jump 50th Anniversary exhibition, they made us a plate with a chocolate drawing Luffy! It was a true surprise to my fiancé and we still love the plate the staff gave us as a gift.
The chef at club Lounge made us the best waffle I’ve ever had!
At checkout, When Emiko knew I proposed to my fiancé during the stay, she felt so happy for us and offered if there’s anything she could do. The propose was a surprise since I bought the ring unplanned, so I didn’t get the chance to let the staff know ahead of time.
The experience was so fantastic that we are sure we will be back at our anniversaries.