The Ritz-Carlton, Tokyo
What We Love
- The hotel's close proximity to the Tokyo Midtown shopping complex for all your retail therapy needs
- Multi-course kaiseki meals at Hinokizaka, the acclaimed Japanese restaurant onsite
- The hotel bar stocks 120 different varieties of whiskey (including private bottle lockers for VIPs)
- The “four-handed” Harmony Massage (an especially restorative treatment that involves two therapists) at the 46th-floor spa
What To Know
- Club Level rooms provide guests with a dedicated concierge
- The hotel is situated in Tokyo’s tallest building
- The four abstracts in the hotel lobby are the works of Californian painter Sam Francis
- At $16,200 a night, this hotel houses Japan’s most expensive hotel room—the Ritz-Carlton Suite
- Parking On Site
Using ingredients sourced from Tsukiji Fish Market, a meticulously prepared meal at Azure 45, this hotel’s famed French bistro, is an apt metaphor for its elegant Euro-Japanese underpinnings. In a past life, these 20 acres were the site of a feudal family’s villa (one of the building’s retaining walls still displays the original residence’s rock work). Some of the newest suites here, decked with futon-style bed frames, rice-filled pillows, tatami floors and floral fusuma paper sliding doors, were inspired by traditional tea rooms, while others are more Art Deco-inflected, with glossy flourishes and minimalist lines. If you opt to swim laps in the 65-foot pool, you’ll be treated to Mt. Fuji views from the mullioned windows, though if it’s a more relaxed dip you’re craving, you’re better off at the circular plunge pool at the spa-in-the-sky (it’s perched on the 46th floor). Other highlights here include a cedar dry sauna, a traditional stone massage, and a “jet-lag reviver,” featuring restorative aromatherapy oils, fits the bill—serious spa devotees may want to consider booking the Fuji Spa Suite, a VIP-worthy treatment room with its own bathing area.
In the Area
The hotel’s enviable Roppongi location—long regarded Tokyo’s culture and entertainment hub—means you’re just a five-minute walk from institutions like the Suntory Museum of Art, the site of weekly tea ceremony performances (the concierge can pre-book a viewing spot for you) and the National Art Center, which eschews a permanent collection in favor of 14,000 square feet of exhibition space. For a glimpse of feudal Edo—Tokyo’s former name—make your way to nearby Asakusa, home to Sensoji Temple and the city’s largest spread of souvenir stalls, which hawk bean curd cakes, woodblock prints, and parasols, among other traditional goodies.
How to Get There
What can I say? This hotel serves, in my opinion, one of the best egg Benedict amongst 5-star hotels in Asia! The chef never disappoints! FYI, I have sent egg Benedict’s back at Waldorf Astoria Shanghai because the yolk was solid in the middle... I can’t really fault this fabulous dish. Kudos to the chef!
It looks deceiving my simple but very hard to make it perfectly. Because it’s so simple, chefs can’t hide their mistakes and it’s a showcase of true cooking techniques.
In addition, loved their Japanese breakfast as well.
A) this is a ritz so standards are high. B) this is japan and you know they are meticulous. The Ritz Tokyo does not ever disappoint. It’s my second time staying there and I will be staying there at least twice a year going forward for the rest of my career at this job so I feel comfortable giving this place a solid review.
Impeccable service - from the concierge for reservations any where (but even for Jiro you need at least a month in advance!), to printing because you are jet lagged and need a document for your meeting in 3 hours to the housekeeping. Food options are solid and the hotel bar is always busy but not overwhelming (a lot of ppl come to have tea, breakfast or a drink who are not staying there)
Being connected to Midtown Tokyo is a plus for the foreigner. There are lots of food options and shopping, a metro is attached to the building and ppl speak English which helps. The location is in a Roppongi which is good if you like being in the mix of things and it’s also a fine walk to the Imperial Palace.
Overall - does not disappoint and as best as they come.
We arrived at about 2:30 and left our cases with the bell boys whilst we were escorted to the Club lounge. We were offered afternoon tea and a glass of champagne/beer. We checked in from the lounge and were escorted to our room, where our cases were already in situ. It was a nice standard Club room, 5226, overlooking the city and Mount Fuji. Modern decor; large comfy bed, desk and chair, two chairs by the window, two wardrobes, huge tv, fridge-type minibar with kettle and teapot, china cups and saucers. The bathroom was large with two washbasins, large bath, separate shower, Toto. Marble, glass and wood finish.
Turndown tidied, replaced towels, moved water, left ice and a chocolate.
Club lounge offered excellent service. The food in the evening included beef curry and rice plus other choices. Lunch included sandwiches, hot choices and salads; breakfast had a chef preparing eggs, omelettes and waffles, with bacon, sausages and potatoes.
We had to extend our stay due to our flight being cancelled, and the lounge staff were very helpful in sorting this out.
Stayed from 30 Nov to 6 Dec with my Mrs as a “honeymoon”. Location was good with Tokyo Midtown next to hotel, and Roppongi subway station a few minutes walk away. If you are a fan of ramen, Ichiran and Ippudo are just nearby. Room was very spacious and bed was very comfortable. Toilet was a plus point for my wife, as it was a 2-sink concept - no need to fight for space (you know what I mean). Staff were very polite and courteous.
So with all these I would have rated them excellent/ 5 stars but except for one incident that happened on Day 2 of my stay. We came back in the evening and I found a neatly folded boxer short on a shelve, in the toilet. And of course I never got about to check whether if it was clean or used. Called the guest services and the shift manager (I assumed) came to bow and apologise profusely, and later came back and offered chocolates as a gesture of apology. I didn’t want to pursue further then since apology was given and I didn’t want to spoil our “honeymoon”.
But how it got there was a huge mystery considering it wasn’t there previously. So was it the chambermaids (?), which then brought me to ponder what was he/she/they doing in my room, or was it just a simple misplacement as return of laundry washing (no receipt, no laundry bag came with it). I hope that will never happen again to others. So please get your act together.
What an incredible experience! Our stay at your hotel was to celebrate my wife's birthday and the Ritz Carlton staff went above and beyond to make our stay a truly memorable experience. From the moment we arrived and till the moment we departed, the staff was ensured every element of our stay was provided for.
The guest room was absolutely perfect, from design to decorating. The views were l breathtaking and unmatched at any other facility we have stayed. Every consideration to the comfort and well-being of the guest during their stay was clearly a focus in these rooms. You really feel as though you are in
your own world of relaxation.
I reserved a spa treatment for my wife during our stay. The meticulous attention to detail and care provided by the spa staff ensured her massage was a highlight of our stay. The Spa staff went above and beyond to care for
my wife during her spa treatment. From the moment she greeted, through every element of her hot stone massage, her care, comfort and well-being was the priority. Their efforts did not end with my wife ... they were welcoming
when I arrived to escort my wife back to our room after her massage. Finally, the handwritten note the following day was greatly appreciated and highlighted the tireless efforts placed by the Ritz Carlton staff on customer service. These personal touches and genuine care displayed at every facet of the hotel are unmatched! Absolutely incredible!
The gym facilities were fantastic! Clean, comfortable, and a great variety of equipment to support any fitness routine. The staff was welcoming and engaged to ensure the needs and safety of any guest. When not assisting a
guest, they were constantly cleaning equipment or restocking supplies. And did I mention the phenomenal views of Tokyo? I cannot think of a more motivating and majestic scenery to enjoy on a treadmill.
Finally, the housekeeping staff were incredible. Anticipating every need during our stay. The room was immaculate and ready for our arrival. The evening turndown service was perfectly timed. I think the highlight was the amazing Gobi blanket that they laid out on the chair. My wife curled up in that blanket and watched the evening sunset and nightlights of Tokyo.
Again, I cannot express how grateful I am to the Ritz Carlton staff for their efforts in making my wife's birthday a memorable experience. It is something that we will shall cherish for years to come.