The Ritz-Carlton, Tokyo
What We Love
- The hotel's close proximity to the Tokyo Midtown shopping complex for all your retail therapy needs
- Multi-course kaiseki meals at Hinokizaka, the acclaimed Japanese restaurant onsite
- The hotel bar stocks 120 different varieties of whiskey (including private bottle lockers for VIPs)
- The “four-handed” Harmony Massage (an especially restorative treatment that involves two therapists) at the 46th-floor spa
What To Know
- Club Level rooms provide guests with a dedicated concierge
- The hotel is situated in Tokyo’s tallest building
- The four abstracts in the hotel lobby are the works of Californian painter Sam Francis
- At $16,200 a night, this hotel houses Japan’s most expensive hotel room—the Ritz-Carlton Suite
- Parking On Site
Using ingredients sourced from Tsukiji Fish Market, a meticulously prepared meal at Azure 45, this hotel’s famed French bistro, is an apt metaphor for its elegant Euro-Japanese underpinnings. In a past life, these 20 acres were the site of a feudal family’s villa (one of the building’s retaining walls still displays the original residence’s rock work). Some of the newest suites here, decked with futon-style bed frames, rice-filled pillows, tatami floors and floral fusuma paper sliding doors, were inspired by traditional tea rooms, while others are more Art Deco-inflected, with glossy flourishes and minimalist lines. If you opt to swim laps in the 65-foot pool, you’ll be treated to Mt. Fuji views from the mullioned windows, though if it’s a more relaxed dip you’re craving, you’re better off at the circular plunge pool at the spa-in-the-sky (it’s perched on the 46th floor). Other highlights here include a cedar dry sauna, a traditional stone massage, and a “jet-lag reviver,” featuring restorative aromatherapy oils, fits the bill—serious spa devotees may want to consider booking the Fuji Spa Suite, a VIP-worthy treatment room with its own bathing area.
In the Area
The hotel’s enviable Roppongi location—long regarded Tokyo’s culture and entertainment hub—means you’re just a five-minute walk from institutions like the Suntory Museum of Art, the site of weekly tea ceremony performances (the concierge can pre-book a viewing spot for you) and the National Art Center, which eschews a permanent collection in favor of 14,000 square feet of exhibition space. For a glimpse of feudal Edo—Tokyo’s former name—make your way to nearby Asakusa, home to Sensoji Temple and the city’s largest spread of souvenir stalls, which hawk bean curd cakes, woodblock prints, and parasols, among other traditional goodies.
How to Get There
I went to the bar in the loabby area with my husband in Dec 2018. There were some miscommunication between staffs and us. I tried to explain it and the manager of the bar, Omar Driouech, was very kind and helpful. We would like to mention it and people get the best service from the beautiful bar in Tokyo💙
I struggled with my rating for our stay here, as it was a great hotel, wonderful views and all staff were very friendly. It deserves 5 stars, but on our one night stay we had several service hiccups in the executive club, which we didn’t expect. Looking at other reviews, I think we just hit unlucky, so I wouldn’t want to put anyone off staying here, but on the other hand, the service wasn’t what we expected. We arrived at the hotel and were greeted and taken up to reception. We then had to wait to go to the exec club to check in. We were taken to another lift then asked to get out of it as they needed to check our access to that level, bit embarrassing, but no big deal. At the exec club, we were welcomed and seated and offered a drink, views are fab, so all was great, except that 45 minutes later, nobody had made any attempt to check us in. It was 5.30 well after check in time, so room should have been ready. Again, no big deal, we were tired after travelling all day, but my husband went to enquire and we had another drink and then nothing happened for 30 minutes until my husband finally went up to the desk and said we wanted to go the room very firmly. 10/15 minutes later check in was sorted. Bit of a shame as the tea and club were lovely, but we just assumed they were busy or forgotten us. We ate at the tempura restaurant which was really enjoyable and the service there was excellent. Back at the club, staff member apologised for the delay in check in, which was really sweet and we asked for early breakfast and checkout and a taxi to be ordered as we had an early flight. Next morning we were given a coffee and croissant in the room as requested, but we had to call 3 times for help with the bags and then we waited 15 minutes for a taxi and only got one as he dropped someone else off at the hotel. None of these were big issues but we were just surprised as usually service at Ritz is flawless. Nevertheless we would stay again, as a lovely property with great views.
Beautiful property with the lobby on 45th floor of the Tokyo Midtown business complex in Roppongi area of Tokyo. Rooms are on floors 45-53, with the club level on 53. Pool and hot tub/whirlpool are on the 46th floor. Views are incredible.
Staff are extremely friendly and were very helpful. For example, I was trying to find out where I could buy a similar blow dryer (hair) to the ones in the rooms (they are GREAT blowdryers, btw) and I got a list of a couple of places, close to the hotel, where I could buy one. Service that goes ‘above and beyond’ is always a wonderful treat and I thank the staff for that!
In the club lounge, the breakfast waffles are to die for. You must ask the lady who makes the omelets and she will take care of you. Such a kind woman. Thank you!
Since I used Bonvoy points for the room, I paid to upgrade to the club level (20k yen + tax =~23k yen for an upgrade/per night). Using points to upgrade wasn’t allowed.
The food offering in the lounge was good, not great. My son and I always compare ‘club level’ offerings to the JW in Cancun, which did an exceptional job of their meal/food offerings in the lounge. So, more variety at the Ritz would be great.
Overall, a pleasant experience with a staff that goes out of their way to be helpful!
We had a group of 20 people here for work and I would like to call out David. He provided superior service and was extremely professional and considerate. It was a pleasure meeting him and he made our stay a wonderful experience. I look forward to coming back.
We have stayed in different hotels in Tokyo but this time we decided to stay at the Ritz-Carlton because we hadn't stayed in that district yet. We loved it. It's a good location, because it's in (kind of) the middle of Tokyo and lots of interesting parts of the city are close by.
We had a great room at one of the top floors with a stunning view. It almost felt as if we were in a plane ;-) It was breathtaking.
For breakfast we went to Pain Quotidien just outside the hotel, and we loved the Japanese restaurant Hinokizaka in the hotel, also with a beautiful view.
Every night we had a glass of wine in the lounge/lobby, there was always live music and the atmosphere was very relaxed.
The staff was very helpful and housekeeping was great too: they immediately noticed that we drank a lot of Nespresso, so every day they took care of a restock.
We would really recommend this hotel to our friends!