The Peninsula Tokyo
What We Love
- Prime location, steps from the palace grounds and the famed Ginza shopping district
- Spacious rooms would be luxurious anywhere; they’re unimaginably so in space-starved Tokyo
- Top-flight English-speaking staff, from concierges to room service, valets to spa attendants
- Tech-friendly rooms have push-button everything and free WiFi
What To Know
- Mostly business travelers (the financial district is nearby) and sophisticated leisure travelers
- The Lobby Restaurant is just that, bisected by a corridor connecting the front desk to the valet
- READ MORE: 72 Hours in Tokyo
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
The Peninsula brings the flair of its Hong Kong origins to the Japanese capital. Even before you reach the front desk you’re greeted by cheery bell staff wearing pillbox hats and white uniforms with Chinese collars, while an enormous bowl-shaped chandelier looms over the multistory lobby and an improbably balanced round sculpture made of nubby bamboo grabs your eye. Windows from elevator lobbies on each floor look out into an art piece called The Void, swirls of light in the darkness that run the height of the building’s interior.
Bed & Bath
Rooms are spacious and tech-forward. Massive slabs of wood form sliding doors, ceilings echo the thatch of a rustic tea house, capacious walk-in closets have built-in nail dryers, vanity counters, plenty of drawer and hanger space, and a valet cabinet where you leave your shoes for polishing (they magically reappear in a supple drawstring bag). Bedside panels control everything from the curtains to the temperature. Textured granite stone work in the bathrooms ensconces two sinks, a soaking tub and a shower.
Guests will be particularly impressed by the well-equipped gym, spa, sauna and pool — the pool deck has views of the parks across the street. Take the express elevator to Peter, the top-floor restaurant and bar, which has views across the Imperial Palace gardens, as well as perfect steaks, seafood and salads. Common areas get plenty of business visitors, but leisure travelers looking for quiet sophistication will be happy here too. And the concierges are among the best in a town known for discerning customers.
In the Area
Star attractions just steps away include the stark, minimalist gardens of the Imperial Palace, and the Ginza district, where large department stores such as Mitsukoshi tempt travelers (at least visit the basement food floors). Side streets filled with tiny yet chic galleries and boutiques beg for exploration, while Sukiyabashi Jiro, the Michelin-starred sushi bar featured in the documentary Jiro Dreams of Sushi, sits in a nearby subway station. Tokyo’s premier venue for kabuki, the Kabuki-za Theater, reopened in April 2013 after a three-year renovation; rent the English-language earphone translation to catch the action. Or see Tokyo commerce and food at their busiest, at the Tsukiji Fish Market.
How to Get There
Stayed at the PEN. From sept. 1st to the 10th. 2019. From the moment I got off the shuttle bus, the staffed took my luggage and walked me to the check in desk. If you want to splurge they do offer car service pickup from Norita airport to hotel. Rolls Royce $640, BMW $580, Tesla S $460, Van $460 and taxi $264. I took the Limousine Bus from the airport to the PEN. Cost was 30 bucks per person. The shuttle desk was right in front, when you’re done with immigration and picking up luggage. No issues with the shuttle,A/C and comfortable. The shuttle will make about 5 stops before dropping you off at the PEN. I opted for the Tesla S from hotel to Norita airport. The driver was polite and the ride was comfortable. He got me to the airport in 1hr and 30 min. The shuttle will take about 2hours. The staffed here is top notch. The person that checked me in(sorry didn’t get her name). She welcomed me and got all my info registered in 5 min. If you used AME Platinum card. The PEN Will give you a complementary room upgrade if available? I booked a premier king room, they gave me a king room with a garden view of the imperial palace. She then walked me up to my room. She stayed a few mins. To show the room and it’s offerings. The staff ppl were fantastic and take pride in their jobs. The room also came with complementary breakfast every morning. First day of breakfast down stairs in the cafe. One gentleman with glasses I saw everyday(didn’t get his name:) he knew my name and always greeted each morning. Then 5 min later Lobby Assistant MGR( David Tao:) came over to introduce himself to me and welcome me. I didn’t expect that. He also, greeted me each morning and knew my name. WOW! There’s also a buffet downstairs, you have the option of cafe, buffet or room service. The servers were all nice and fantastic. They seem to take pride in their work. The room had fantastic view of the palace and city of Tokyo. Large walk-in closet. The room is very detailed and meticulous. It had a umbrella, flashlight, and a finger nail dryer. Bathroom has a rain shower, was fantastic. Automatic toilet that opens, closes and auto flush. The bath tub was super larger. It has a TV with plenty of controls from the tub. The bed was comfy, I slept pretty good all 9 days. A/C was great and super quiet. The lighting in the room was great too. You can dim the light at night to enjoy the view of Tokyo. The lights have 3 settings for your liking. The maid service was excellent. Everyday, it was cleaned plus every night they get the room ready for bed. Everyday they give you 4 bottles of water no charge and ice 2 times per day. They also gave me 2 glass lens cloth, the little things. Room also had a dinning table, couch to relax and a mini office. It even had a printer. Tea pot and cups if you want tea. Coffee machine. The drawers next to the bed had a wireless charger. This room had tons of gadgets and controls. Safe for valuables and laundry service. You name it this hotels got it! Only thing I thought needed upgrading was it had a old DVD player and the tv had old SVG and AV cable inputs. I couldn’t use it cause I have HDMI wires. The gym was kinda small, had a few running machines, one bike machine. Not a whole lot of weights. The infinity pool was beautiful. The resting area had a great view of Tokyo. Hotel restaurant peter located on the top floor. Hei fung terrance, Chinese restaurant and sushi wakon on the 4th floor. I didn’t try any cause there’s plenty of great food outside the hotel. The cafe also serves afternoon tea. Theirs also a cafe down stairs serves coffee and desserts after 11am. I tried it one day and it was great. Other food options if you want something different. There’s 7-11 across the street ( yes! In America 7-11 and convenience stores foods are crappy) in Japan, food it great and plenty of options at reasonable prices. Lawson’s connivence store is next to the PEN. Starbucks is also next to the PEN. Plenty of food options next to the hotel. Location is near Ginza district. Lots of high end brand name stores. There’s a subway station right underneath the hotel, Hibiya line. Yurakucho subway located block and a half from the hotel next Bic camera store. By subway, most of the popular locations are 15-30 mins away. If you need to ride the JR rail lines, it’s 15 mins. By subway to Tokyo Station. You can take taxi or hire one of their nice cars, if you’re in a hurry. Every staff member greeted me with “hello”, “good morning”, good evening”, and when you come back from a long day, “welcome home”. One of the best hotels I’ve stayed at. I’m already planning another trip here. I give you guys 10 stars if there’s a option.
Natsuko Fujiwara - Guest relations
Yukari Fukasawa - Asst Front Office Manager
Joseph Lee - Hotel Manager
Martin - Asst Restaurant Manager
Yes, the Peninsula is a great hotel. The rooms are large and technically superior to any hotel that I have ever stayed in. Yes, the food is great especially the eggs benedict I had every morning at the suggestion of my friend Martin. Yes, the service is first class. This should be expected from a hotel of this caliber. But, none of this makes this hotel really special. Its something else. My wife needed medical attention on our last visit while we were at the Peninsula. The team of Ms Fukasawa and Ms Fujiwara sprang into action and provided instant assistance to her need. This help was from true concern for another human being.
Yes, we were guests of the hotel, but these two had a spirit of concern that transcended that fact. They both followed through with inquiry and concern up to the time of departure. We also received a personal visit from joseph Lee and an email of concern from other senior managers. In all, the whole organization threw their collective arms around us. I will always be a fan of this hotel and these people. I am not sure you can teach this kind of graciousness. It comes from somewhere other than a book. Thank you.
This hotel is worth the price! The location is terrific for using the trains, shopping and dining. Staff is terrific, helpful and knowledgeable. The hotel pool and gym is a great set up especially having jet lag. It opens at 6 am and gives you something to do for a few hours. In the afternoon it was a great place to cool off from the humidity. The rooms are beautifully appointed with great detail. Loved taking a bath with the mood lights and spa music. Such a special place. The hotel lobby has live music playing at night. The concierge got us tickets for a baseball game with a small charge. They even gave me a cake for my birthday!