Members Recommend
Very Good 1749 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Signature Shangri-La service: dignified without being aloof, confident but hospitable
  • The hotel’s Chi spa uses elements inspired by the Chinese steppes (whistling flute music, spice-inflected aromatherapies)
  • Afternoon tea in the lobby with refined ladies in creamy Chanel scarves, carrying Hermès bags
  • Views from the 28th-floor lounge
  • Location above Tokyo Station, near the famous Marunouchi and Ginza shopping districts
  • READ MORE: 72 Hours in Tokyo

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • The hotel opened in March 2009
  • The Shangri-La has a hushed environment; you’ll be more comfortable if you bring your sartorial A-game — and lower your voice
  • More or less an adults-only place
  • Check-in is on the 28th floor
  • This area is the more grown-up part of the city


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

A stay at Shangri-La Hotel, Tokyo places you in the heart of Tokyo, walking distance from Bridgestone Museum of Art and Kitte. This 5-star hotel is close to Tokyo Imperial Palace and Tokyo Tower.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wired and wireless Internet access is complimentary, while DVD players and premium TV channels are also offered to provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities include complimentary wireless Internet access and babysitting/childcare (surcharge).

Take advantage of the hotel’s 24-hour room service.

Featured amenities include a business center, express check-in, and express check-out. This hotel has 6 meeting rooms available for events.

How to Get There

Shangri-La Hotel, Tokyo
Marunouchi Trust Tower Main
Tokyo, 100-8283 Japan


4.5 Very Good 1749 Reviews
Simply great
Reviewed 1 day ago

We stayed three days at the Shangri-La and found the experience great. While the location at first seemed a bit dull given that it is at Tokyo Station, it turned out to be a good location given that it was so close to to metro with most lines available. The room was spacious, with a great view and the service was superb. The concierge helped us book several restaurants which was very helpful - despite us doing several changes. Well worth the money.

Five Star luxury in Tokyo
Reviewed 2 weeks ago

here very near to everything, Tokyo Station, Ginza, etc. is a modern building housing a fantastic hotel. Everything in the hotel is honed to perfection. I remember coming when it first opened under its first General Manager, Wolfgang. Beautiful hotel, super service. Food very well prepared. Our in room breakfast is so beautifully arranged, it's almost a sin to eat and destroy the visual beauty. The staff are all so super courteous and helpful. Rooms are large and so modern. Prices are expensive but it's worth the splurge

Amazing service and location
Reviewed 2 weeks ago

The location of this hotel cannot be beat - right beside the main Tokyo Station, near the Imperial Palace and the Ginza District. We took the Narita Express in from the airport and walked right to the hotel. In addition, the hotel is close to two subway stations, while still being extremely quiet.

The service was great and the food as well. The concierge arranged tickets for us for sumo wrestling, the bullet train to Osaka etc. Best of all (as the Tokyo Train Station is very difficult to find your way around) the hotel provided a guide for us who took us right to the exact spot on the train platform our train for Osaka would stop.

The hotel room was beyond comfortable with a great view over the City.

Well worth what we paid to stay there.

Reviewed 3 weeks ago

Wow. What a beautiful hotel! The rooms are quiet, comfortable, modern, and spacious and perfect for a business trip or couples weekend. I love the fact that the hotel is located beginning on the 28th floor so it keeps everything very secluded, yet you are right in the middle of the Tokyo business district adjacent to the train station.

Luxury on the 36th Floor
Reviewed 3 weeks ago

We finished a cruise in Yokohama and decided to have 3 days in Tokyo before going home. I upgraded to the Horizon Club which was fab. We didn't have afternoon tea, but breakfast and happy hour were perfect with a little hot and cold food laid on with cocktails, champagne etc. We had the deluxe room which was large and the bed was comfortable. There was a choice of garden or city view and we had the city view which was amazing at night. On our last night, we went to the Sushi Restaurant which was a great experience watching all the food prepared in front of us. The Horizon Club staff were very attentive and helpful, arranging transport to the airport for us. We also got us a portable wifi router so we had internet even when we weren't in the hotel.