Members Recommend
Very Good 2119 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Signature Shangri-La service: dignified without being aloof, confident but hospitable
  • The hotel’s Chi spa uses elements inspired by the Chinese steppes (whistling flute music, spice-inflected aromatherapies)
  • Afternoon tea in the lobby with refined ladies in creamy Chanel scarves, carrying Hermès bags
  • Views from the 28th-floor lounge
  • Location above Tokyo Station, near the famous Marunouchi and Ginza shopping districts
  • READ MORE: 72 Hours in Tokyo

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • The hotel opened in March 2009
  • The Shangri-La has a hushed environment; you’ll be more comfortable if you bring your sartorial A-game — and lower your voice
  • More or less an adults-only place
  • Check-in is on the 28th floor
  • This area is the more grown-up part of the city


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

A stay at Shangri-La Hotel, Tokyo places you in the heart of Tokyo, walking distance from Bridgestone Museum of Art and Kitte. This 5-star hotel is close to Tokyo Imperial Palace and Tokyo Tower.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wired and wireless Internet access is complimentary, while DVD players and premium TV channels are also offered to provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities include complimentary wireless Internet access and babysitting/childcare (surcharge).

Take advantage of the hotel’s 24-hour room service.

Featured amenities include a business center, express check-in, and express check-out. This hotel has 6 meeting rooms available for events.

How to Get There

Shangri-La Hotel, Tokyo
Marunouchi Trust Tower Main
Tokyo, 100-8283 Japan


Top class service and comfort

The Shangri-La Hotels Group are without a doubt my favourite hotel group, and this asset my favourite property within their chain.

The first that hits you when you enter ANY Shangri-La hotel is the smell. The ambiance is set by the familiar sweet smell that envelops you and makes you aware that you’re in a Shangri-La hotel.

Check in is smooth and hassle free with a smile.

The rooms are large, modern and clean. I had a great view of Tokyo station and the Marunouchi side of Tokyo.

Coming back from business meetings. You really enjoy the bar on the lobby floor where there is a good choice of cocktails, wines and drinks.

Had dinner at a Nadaman. This is a restaurant that does everything solidly but nothing specialised. It’s a great intro into good Japanese food.

Absolutely recommend the hotel and all it’s establishments within.

Another great Shangri La Hotel

We have stayed in a few Shangri La hotels and this one was excellent. From the moment we arrived until we left - nothing, and I mean nothing, was too much trouble for the amazing staff. As most of the reviews here say this hotel is so well situated being right next to Tokyo Station (good luck with finding your way around- do what we did and hire a guide to show you Tokyo’s hot spots and they can also tell you how to get around the station!). We were in a club room and so breakfast was in the Horizon lounge- extra lovely omelettes! The happy 2 hours - 6pm until 8pm meant drinks and small items of high quality food. The only thing is that this hotel is eye wateringly expensive - which we did know before we booked but £15 for a glass of house wine in their bar meant we took full advantage of happy hour in the Horizon lounge! We did love it here though - lovely room - great shower - comfortable beds. If you are in Tokyo and your budget can stretch to it - this is the one for you.


We had a two night stay with my wife at this beautiful hotel. The service and the staff where fantastic so cordial and polite and helpful.
The rooms were very spacious and beautifully decorated. Attention to detail excellent.
The bellman Suraj Sangat escorted us with our luggage all the way from the hotel to the Narita express. He Was so polite and friendly. Thank you