Members Recommend
Very Good 1705 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Signature Shangri-La service: dignified without being aloof, confident but hospitable
  • The hotel’s Chi spa uses elements inspired by the Chinese steppes (whistling flute music, spice-inflected aromatherapies)
  • Afternoon tea in the lobby with refined ladies in creamy Chanel scarves, carrying Hermès bags
  • Views from the 28th-floor lounge
  • Location above Tokyo Station, near the famous Marunouchi and Ginza shopping districts
  • READ MORE: 72 Hours in Tokyo

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • The hotel opened in March 2009
  • The Shangri-La has a hushed environment; you’ll be more comfortable if you bring your sartorial A-game — and lower your voice
  • More or less an adults-only place
  • Check-in is on the 28th floor
  • This area is the more grown-up part of the city


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

A stay at Shangri-La Hotel, Tokyo places you in the heart of Tokyo, walking distance from Bridgestone Museum of Art and Kitte. This 5-star hotel is close to Tokyo Imperial Palace and Tokyo Tower.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wired and wireless Internet access is complimentary, while DVD players and premium TV channels are also offered to provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities include complimentary wireless Internet access and babysitting/childcare (surcharge).

Take advantage of the hotel’s 24-hour room service.

Featured amenities include a business center, express check-in, and express check-out. This hotel has 6 meeting rooms available for events.

How to Get There

Shangri-La Hotel, Tokyo
Marunouchi Trust Tower Main
Tokyo, 100-8283 Japan


4.5 Very Good 1705 Reviews
can’t imagine being more satisfied/impressed.
Reviewed 2 weeks ago

There’s a stellar restaurant, Piacere, we (somewhat lazily) ate breakfast and lunch at for days, before and after excursions - no regrets. Impeccable staff, will truly miss them. It wasn’t just about convenience, quality is top notch, and we were accommodated beyond expectation (and reason). Remove “where do we eat” from your task list.

The concierge crew can’t be praised enough. Emailed beforehand for a few weeks - they got us Ghibli Museum tickets, and completely arranged the next leg of Tokyo -> Kyoto transport. An example of the experience: “11am is available but 11:20 has window seats, and your daughter might enjoy that” WHAT. You walk in or out, they’ll update you on status of requests.

Utilize their skills and this service. Blown away.

Lastly, and really consider this, the hotel and rooms are beautiful and clean. From my limited experience in Japan (and admittedly nice hotels), this is status quo. The people are where it’s at, they’ll make your trip.

Delightful Shangri La Experience
Reviewed 2 weeks ago

It was a delightful experience from the moment i stepped foot into the hotel . It was my first stay there...something not easy to forget .
The hotel room was excellent . I was given a room facing the Tokyo station . I spent quite a bit of time looking at the trains and the views around the station . Amazing .
There was a Nespresso machine , which was really wonderful for coffee lovers . The bathroom was beautiful , with a cubicle for the shower and tub and a separate cubicle for the toilet with the wonderful warm toilet seats . And the most wonderful , to me, was the pyjamas provided in the hotel room..which definitely contrbuted to my sound sleep .
Breakfast at the hotel was simply delightful . It was semi-buffet , with an adequate selection of the various bread, pastries , soups , cheeses etc . The main dish can be ordered from the menu provided . I had the crab cake with the eggs benedict 3 mornings in a row..it was divine .
The staff were very polite , helpful and accomodating . Always willing to make time to assist with enquiries on directions , transportation and even locating certain stores that I was looking for .
Does it deserve its 5 star rating ? Definitely .
Would i vist again? In a heart beat .
And also , the hotel was an easy walk to the palace ground , so those wanting their morning runs will not be missing anything .

Efficient and lovely
Reviewed 3 weeks ago

I stayed here for two nights on a business trip. It’s centrally located, with the Narita Express underneath. The views are beautiful, tranquil, incredibly clean and well kept. Staff are warm, efficient and helpful.
Breakfast room is stunning, excellent fresh food and really something special.

Reviewed 4 weeks ago

Flawless. I stayed at the Shangri-La Hotel, Tokyo for a business trip in November 2018. It was my first stay there and I was very impressed. The hotel is located vey conveniently right next Tokyo station where the Narita Express arrives from the airport. Plus, one can use underground walkway to get to office buildings in Otemachi. My room (3117) was of exceptional quality with a great view over the train station. For tea lovers: the room had various Japanese teas from the great Ippodo tea house. I would definitely stay at the Shangri-La Tokyo again.

Another Outstanding Shangrila Experience
Reviewed 1 month ago

I have always been partial to Shangrila Hotels and so I cannot help but compare this with my favorite Shangrila, the Shangrila at BGC in the Philippines.

I was pleased to note that as soon as we entered the hotel, that familiar Shangrila ambiance was present. The Horizon Club staff were also, as usual, outstanding. They made checking in a very pleasurable experience as we were allowed to enjoy the fantastic view of Tokyo while the staff did everything. Mako Ishigaki, in particular was so nice to us. She spent a lot of extra time with my daughter, helping her practice her Nihonggo throughout our stay. She even created a birthday card, asking every member of the Horizon Club staff to sign it to mark my daughter's very special day. She seemed to be always there whenever we needed something.

The location was perfect. Being next to Tokyo station, we could go anywhere we wanted. All facilities were well maintained and the staff always seemed to make our room perfect everytime. One thing I noticed here was that almost all the staff seemed able to speak good English. So for English speaking people who do not speak Nihonggo, Shangrila could be a good place to stay.

Compared to Shangrila BGC however, the breakfast was below our expectations.While we had the choice of having breakfast at the Horizon Club, Piacere or in our room, the choices were very limited as compared to Shangrila BGC or Shangrila Hongkong.

Also, the driver who picked us up at the airport offered very little help. Maybe, he was afraid that we would not understand him but he just dropped us off at the basement without saying a word. We did not know if someone would come and get us and it took us a while to find out how to get to the hotel lobby at the 28th floor. The same was true with the driver who brought us to the airport.

Overall, it was a very pleasant experience and I believe Shangrila Tokyo was the perfect choice for us.