Members Recommend
Very Good 1790 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Signature Shangri-La service: dignified without being aloof, confident but hospitable
  • The hotel’s Chi spa uses elements inspired by the Chinese steppes (whistling flute music, spice-inflected aromatherapies)
  • Afternoon tea in the lobby with refined ladies in creamy Chanel scarves, carrying Hermès bags
  • Views from the 28th-floor lounge
  • Location above Tokyo Station, near the famous Marunouchi and Ginza shopping districts
  • READ MORE: 72 Hours in Tokyo

What To Know

  • A 15 percent hotel service charge per night will be collected at the Jetsetter checkout
  • The hotel opened in March 2009
  • The Shangri-La has a hushed environment; you’ll be more comfortable if you bring your sartorial A-game — and lower your voice
  • More or less an adults-only place
  • Check-in is on the 28th floor
  • This area is the more grown-up part of the city


  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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The Review

A stay at Shangri-La Hotel, Tokyo places you in the heart of Tokyo, walking distance from Bridgestone Museum of Art and Kitte. This 5-star hotel is close to Tokyo Imperial Palace and Tokyo Tower.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wired and wireless Internet access is complimentary, while DVD players and premium TV channels are also offered to provide entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.

Pamper yourself with onsite massages and body treatments. You can take advantage of recreational amenities such as an indoor pool, a spa tub, and a sauna. Additional amenities include complimentary wireless Internet access and babysitting/childcare (surcharge).

Take advantage of the hotel’s 24-hour room service.

Featured amenities include a business center, express check-in, and express check-out. This hotel has 6 meeting rooms available for events.

How to Get There

Shangri-La Hotel, Tokyo
Marunouchi Trust Tower Main
Tokyo, 100-8283 Japan


4.5 Very Good 1790 Reviews
Best hotel experience of my life
Reviewed 3 days ago

We had never stayed at a Shangri-La before... If every Shangri-La experience is like ours was in Tokyo, then they have earned customers for life! The service was beyond phenomenal. We looked forward to their breakfast every morning... Every staff member was so helpful for our entire week there. I had even e-mailed the concierge before we came asking if I could get the room decorated for our arrival, because my wife was turning 50 on that day. Not only did they have the room all decked out in balloons, but the chef sent up a personalized birthday cake and a cart full of sweets. It was honestly a truly amazing way to start our first visit to Japan. Cannot rave enough about the staff, service, and food. Top notch!

Excellent location and service
Reviewed 1 week ago

We have stayed in this hotel before. I am glad to say that the service is as excellent as ever. The young Caucasian lady (Australian or New Zealander by her English accent) who greeted us on arrival was polite and helpful; certainly more so than anyone in Australia would have been.

The hotel is right next to Tokyo Station, to which one gains access through the Marunouchi North Gate. It is vital to note this, as one can easily get completely lost in the winding maze of corridors. Tokyo Station has a range of restaurants and shops, so food is not a problem.

For those who can't be bothered to wander out (eg, in winter, which is when we stayed the previous time) the Lounge does quite good meals. Try the salmon bowl or the Ceasar salad.

In short, excellent location and superlative service. Definitely will stay again.

Reviewed 3 weeks ago

We stayed here for the first five nights of our first trip to Japan. We had a great start using their "Meet and Greet Service" where one of their staff met our NEX train. We phoned ahead from the train to tell them which car & seat and what time - and someone was on the platform to greet us. And thank goodness. Tokyo Station is a labyrinth and very confusing to begin with (though we got to know it after a while).
The hotel itself is gorgeous. Lovely room, comfortable beds, large bathroom, spotlessly clean, spectacular view. Great food in the restaurants, and room service is so good it is hard to resist and very helpful as we recovered from jet lag. Excellent friendly service.
Pricey but worth it. Highly recommended.

Best of the best
Reviewed 3 weeks ago

I love this place so much, I wish I could live here. I've been here twice, my most recent trip being September of last year.

Horizon lounge is amazing, and the staff even more amazing - they help you with whatever dining / entertainment reservations you need. I also love that they have a wifi hotspot you can use during your stay!

Thanks SGL Tokyo and Horizon Club staff for always going above and beyond!

Simply the Best
Reviewed 4 weeks ago

What more can be said about this jewel? Great property and centrally located. Customer service befitting royalty. Opulent rooms with every detail attended to. Would not stay anywhere else in Tokyo. Great views too!