4.0
Very Good 4823 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Keio Plaza Hotel Tokyo places you in the heart of Tokyo, minutes from Tokyo Metropolitan Government Building and close to Meiji Jingu Shrine. This 4.5-star hotel is within close proximity of Omoide Yokocho and Tokyo Opera City Concert Hall.

Rooms

Make yourself at home in one of the 1438 individually decorated guestrooms, featuring refrigerators and minibars. Flat-screen televisions and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary newspapers.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and karaoke. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Spending a day of fun is easy with the complimentary theme park shuttle.

Food & Drink

Grab a bite to eat at one of the hotel’s 11 restaurants and 3 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 5 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

How to Get There

Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku
Tokyo, 160-8330 Japan

Reviews

4.0 Very Good 4823 Reviews
Overpriced and over-rated
Reviewed 24 hours ago

I booked Keio Hotel based on many positive reviews on TripAdvisor. And my experience told me I was definitely wrong. I should stay away from this hotel.
First of all, the staff is not professional. My family (2 adults and 2 kids) got into the lobby with 4 big pieces of luggage. Interestingly, the staff was just standing there and did nothing. Regarding the service at the check-in counter, what I could feel is that this hotel should NOT be rated 4/5 stars. Cold and work without enthusiasm. All the staff should be trained again. Upon seeing our rooms, I was definitely sure that the hotel should NOT be rated 4/5 stars. The room was dusty and the bathroom was ancient. Buffet breakfast was another disaster. I saw a waiter yelling at another Italian guest and poor and limited variety of food. Eventually, we went to Starbucks in the next day morning. Location is the only selling point for this hotel. Because of this ONE and ONLY ONE advantage, they don't have to worry about business and they don't need to provide necessary service to their customers.

If I could give it a .5, I would - for the money, stay away from this hotel!!!
Reviewed 3 days ago

I booked one Saturday night through hotels.com and paid over $400 a night. There were 3 of us and we were given 2 beds that seemed to be smaller than a regular full bed. The hotels response was to make a mattress up that was on the floor. We passed on that and my husband & I shared a small bed while our 15 year old slept on the other. The size of the bed would be completely forgivable - Japanese people tend to be under 6 foot tall, so that is understandable...however, the comfort of the bed WAS NOT. It was the equivalent of a pull out mattress cushion - rock hard and thin. I barely got any sleep. The bathroom really needed updating too - a very dated, ugly color with a very low shower head.

The only pluses - a cell phone (although we rented a pocket wi-fi so we didn't need it) and an okay view.

The lobby of the hotel is beautiful - wonderful huge bouquets of flowers, beautiful crystal chandeliers, etc. If I slept in the lobby, maybe I would care about those things but I slept in a rock hard thin mattress for $400. What a total rip off - how this hotel can have such high reviews is beyond me.

When I told the staff before I left about the miserable room, I was sent a letter of apology and told that if I tried the hotel again, I should ask for the "right kind of room" - not sure what that meant - like a room with a bed that is acceptable?!? That's what I would expect for this price range. Stay anywhere other than here!

Overpriced, over-rated and underwhelming
Reviewed 4 days ago

The best thing about this hotel is the location. It is very close to Shinjuku station and the great food and nightlife in this area.
Our experience (my wife and I) was that is is too big, too impersonal, too focused on catering for large tour groups and is average quality in a lot of areas. The service was average (unlike the superb service we received all over Japan), the rooms are average (tired and needing a refurbishment, showers with a shower curtain in a five star hotel in 2019, seriously?), the food for breakfast was very average, in terms of quality, variety and flavour. We paid extra for Luxe Club rooms with give us access to drinks and refreshments in the club room. Again this was average. We have used these types of facilities in different hotels and in different countries and this was the worst. Poor variety fo drinks, poor and limited variety of food. Especially highlighted having had a similar room at the Sheraton Hotel in Hiroshima and their club room was outstanding.
I also joined the Executive CLub which in the end gave me no benefits, it was a waste of time and effort. I won’t be staying here again or in any of this group’s other hotels.

Great Hotel
Reviewed 4 days ago

We are a couple who stayed here for 4 nights in early April. The location of the hotel is great. There's lots to see and do within walking distance, and the Shinjuku train station is only a couple of blocks away. The people working at the hotel were very friendly and willing to help with your needs. The room was very well designed, perhaps a bit small by north american standards, but I expect it was good sized by Tokyo standards from talking to other travellers. The bed was a bit firm, and my wife had difficulty finding a pillow that worked for her. That said, housekeeping was very accommodating giving us a few options there. I would definitely recommend this hotel for someone staying in the Shinjuku area.

Weird doona arrangement
Reviewed 7 days ago

This hotel is always extremely busy at a very convenient location. We used to stay here a lot before because it has frequent airport limousine directly between both Haneda & Narita Airport and it has free shuttle bus to Disneyland. We stopped staying in this hotel since we have grown out of the Disney age.

For our return to this hotel, everything is still good except the doona. The doona is not inserted in a doona cover, instead it is placed between two very slippery sheets that means while you inevitably move when you sleep, the sheets also move so the doona that every guest has slept with will touch you which we find very unhygienic!