4.0
Very Good 4891 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Keio Plaza Hotel Tokyo places you in the heart of Tokyo, minutes from Tokyo Metropolitan Government Building and close to Meiji Jingu Shrine. This 4.5-star hotel is within close proximity of Omoide Yokocho and Tokyo Opera City Concert Hall.

Rooms

Make yourself at home in one of the 1438 individually decorated guestrooms, featuring refrigerators and minibars. Flat-screen televisions and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and bidets. Conveniences include phones, as well as safes and complimentary newspapers.

Spa, Wellness & Premium Amenities

Don’t miss out on the many recreational opportunities, including an outdoor pool, a fitness center, and karaoke. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Spending a day of fun is easy with the complimentary theme park shuttle.

Food & Drink

Grab a bite to eat at one of the hotel’s 11 restaurants and 3 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 5 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

How to Get There

Keio Plaza Hotel Tokyo
2-2-1 Nishi-Shinjuku
Tokyo, 160-8330 Japan

Reviews

4.0 Very Good 4891 Reviews
Book in the main tower
Reviewed 3 days ago

We stayed here twice. Our first room was in the South Tower. The room needed a renovation and the carpet was dirty. The view was spectacular. We had a view of Mt. Fuji. Our 2nd stay was a few days later. We had a room in the main tower. The room was clean and updated. We had an ironing board/iron, L’Occitane shampoos and soaps, an air purifier, nicer towels, robes and slippers. Our view wasn’t as nice but the room definitely was nicer than the South Tower.
If you can book a room with breakfast, the Glass Court buffet is worth it. Great selection of foods.
The hotel is convenient to a lot of restaurants and a few blocks from the train station. There is a bus that takes you to Disneyland and Disney Sea. Reserve seats early and be certain about return times. They don’t allow you to take an earlier bus back to the hotel if you’re tired and didn’t book that exact time. The airport limousine bus stops at the hotel. We had a super early flight. The bus pick up didn’t work for us. We ended up paying $300 for a taxi. We could’ve taken the train but the times didn’t work for us either.

Mixed emotions
Reviewed 6 days ago

Firstly I must say that the hotel was excellent in responding to my emails and got back to me with very good detailed information and got back very quickly. I was disappointed when we checked in by the person who checked us in. They were the only ones who seemed not very friendly. The first impression is a lasting one. The concierge was So Very Helpful in helping us plan our activities. The location is good and we walked to and from the train station. We thought the breakfast was way too expensive but we just ate at the train station and there is a lot of variety there. We had a nice view from our room.

Accommodation worthwhile
Reviewed 1 week ago

Keio Plaza (South wing) hotel is a great place to stay and is within walking distance to shinjuku JR and shops. The hotel staff are friendly and they can communicate fairly well in English :). The breakfast spread is good and delicious. Sheets and towels are clean. Will definitely stay there again when in shinjuku area.

Hub in Tokyo
Reviewed 1 week ago

I stayed at Keio Plaza for 3 nights at the end of my trip in Japan. I arrived to Shinjuku Station around 7pm on a Friday and it was very very busy. After I felt like I was walking around in circles in order to find my correct direction, I realized how close this hotel really was to lots of sights and transportation options. There’s a very busy couple blocks of restaurants/stores which was daunting to walk through solo at night but I quickly got over that. Check in at Keio was easy and my room was clean. I can’t remember if I was in the Main or South tower but I was pleased with the accommodations. Word to those who want to use their airport shuttle...book upon your arrival! I didn’t think the 6:15 AM shuttle on a Monday AM to Haneda would be booked but it was for me! I ended up having to take an earlier one to play it safe...oh well. Happy to answer questions!

For an absolutely average time, call here.
Reviewed 2 weeks ago

The concierge was the least bit helpful. I don’t know if it was because of a language barrier or if they literally only help with booking things inside of the hotel but they wouldn’t help me find a cake for my sisters birthday (that was outside of the hotel) or call our tour company when our private transfer was 15 minutes late. Apparently, it is not their job.
The WiFi is HORRENDOUS. It’s a 4 step process and you have to log back in every single time. It’s also unreliable.
This is definitely a three or four star hotel. There is absolutely no service. The cake we had for her birthday as well as dirty plates and cutlery were sitting there for two whole days before we finally checked out. No one cleaned it.
The beds are hard as rocks. We slept on futon on the floor at our ryokans and that was a great experience, but these mattresses at Keio plaza...terrible! These were my worst nights of sleep during our entire month-long trip.
You are just one of the masses here. There is no special touch.
We booked through a travel agent so we had breakfast included...and let me tell you, the breakfast buffet is meh.
Would not recommend this hotel if you’re looking for a spectacular experience...or an experience at all. (Go to a ryokan for that.)
Great for literally just sleeping, other than that I wouldn’t spend any time here.