4.5
Very Good 309 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
building sky metropolitan area tower block skyscraper landmark tower City metropolis Architecture condominium Downtown cityscape tall skyline

Overview

Location

With a stay at HOSHINOYA Tokyo in Tokyo (Chiyoda), you’ll be convenient to Bank of Japan and Tokyo Imperial Palace. This 5-star ryokan is close to Tokyo Stock Exchange and Tokyo Tower.

Rooms

Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include safes and coffee/tea makers, and housekeeping is provided on a limited basis.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as hot springs or take in the view from a garden. Additional features at this ryokan include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Take advantage of the ryokan’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

How to Get There

HOSHINOYA Tokyo
1-9-1 Otemachi
Tokyo, 100-0004 Japan

Reviews

4.5 Very Good 309 Reviews
Excellent accommodation, service and facilities
Reviewed 1 week ago

A unique hotel that offers you an entirely different hotel experience, like a mix of qualities from traditional ryokan and modern hotel, from excellent personal but quiet service, blend of Japanese elements in modern design, offers of hand-made rice balls and coffee in mornings, shared resting areas on every floor. We can feel the space, the heart that makes the difference.
It’s only 1 station away from the Tokyo Station and 10 min away from the palace, and also connected to easy access to some other train routes, reasonably convenient.

First Trip to Japan
Reviewed 2 weeks ago

Wanted a Japanese themed hotel and got more than what I was looking for. Also location is great as subway as connected to hotel and takes you everywhere. I never book the same hotel at a destinatiin the second time I vist but this hotel will be my first exception.

Disappointed
Reviewed 2 weeks ago

I'll start with the good things. Location is convenient, directly connected to Otemachi station which has 4 different lines. Free Marunouchi shuttle bus can take you all the way to Hibiya. Lots of restaurants nearby (underground).
Room is spacious by Tokyo standards, although there is no view to speak of.
Like the concept of the lounge very much, almost feels like an extension of your room...

Okay so what did I give it two stars? Well the service sadly lets it down. Partly my own fault as I should have known after the incident last time at Hoshinoya Kyoto...
1. I initially reserved 2 nights on the hotel website, later added 2 nights via an OTA. You wouldn't expect this to be a problem even for a Toyoko Inn...Somehow EVERYONE was oh so confused...After I told them about the 2 separate bookings when I first went to drop off my luggage and came back at 3pm for check in, they still couldn't figure it out! At the end I had to change rooms on day 3. Not impressed.
By the way, I made both reservations well in advance (> 6 months). For a hotel at this price point one would expect them to actually notice such things and communicate with guest beforehand...
2. In typical Japanese fashion, duvets are extremely warm. I asked for summer duvets which was provided then promptly forgotten when the room change happened.
3. Lounge was supposed to be staffed till 10am in the mornings. Two out of four days I found it deserted at 9:30.
I can still go on and on but will stop here. After the subsequent stay at Hoshinoya Karuizawa (this will be another review) I start question myself a bit...thankfully I also chose Akakura Kanko Hotel and St Regis Osaka, both are great (and cheaper!).
So yeah, it is Hoshinoya that is falling short here. I will be returning to Japan again and again in the future but will be giving them a miss.

Amazing experience of Japanese culture in the heart of Tokyo
Reviewed 2 weeks ago

Disclaimer: If you are looking for a classic 5 star hotel experience, do NOT stay here. The services they provide are not very flexible and is expected of Japanese hospitality: just sit back and relax. They'll do the deciding for you.

I've been to Tokyo several times, and this is probably my best experience yet. I love the fact that they take away your shoes at the lobby, which keeps the place is extremely clean (I don't understand people who wear shoes in the house). The service is impeccable. All the activities and dining were well thought out, so it made the decision process very easy. As always with Japanese hospitality, there wasn't any fault to pick.

Another note about the onsen: it is quite taboo to have tattoos in the Japanese culture and individuals with tattoos are usually not allowed in Onsens. In respect for the culture, if you have a tattoo or tattoos, please let the staff know and they will provide waterproof covering for the tattoos so you can still enjoy the onsen.

The location is also very central and convenient. If you are capable of using a phone to navigate, it was extremely easy to get around. Many of the main the subway lines are right below the building, and signs were easy to follow.

My only minor complaint was that before I arrived at the location, I sent an email to request help in making a restaurant reservation. Instead of calling to help, they redirected me to an online reservation service (which requires extra payment just to reserve). When I expressed my dismay at that suggestion, they helped me to call the establishment.

I want to save my favorite part of the experience for last. Please do yourself a favor and make a dinner reservation at the restaurant. It is by far the best meal of my trip and one of the best meals I have had in recent memory. The service was extremely attentive, and the food SO delicious I still dream about it a few days later.

Definitely a unique experience!
Reviewed 3 weeks ago

This is a luxury ryokan experience that is very unique. The property has an eerie feel at night with some cool Japanese music in the dimly lit corridors. No shoes are allowed and you will be walking around in a kimono, which is pretty cool. There is a lounge on every floor offering light bites, the rice balls and miso soup offered for breakfast are more than sufficient. Staff are friendly and eager to please. The onsen at night is truly spectacular - be aware that no swimsuits are allowed and you must be naked! A bit embarrassing when other guests are around but hopefully you will have it to yourself.

The downsides are unfortunately the hotel is extremely hard to find. No taxi drivers know how to find it even when you provide the address in Japanese! This is disconcerting when arriving from a late night flight when you just want to relax. But also very confusing when arriving via the subway. I would not stay here again for that reason. Otemachi is a financial area reminiscent of Canary Wharf and pretty quiet at night. I was glad that I was moving on to Hilton just for the sheer convenience. If you are looking for the quintessential Tokyo experience, I would suggest looking at Shinjuku or Shibuya and skipping this place. It is designed for those who have been to Tokyo before and want an off the beaten track experience.