4.5
Very Good 356 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Handicap Accessible
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at HOSHINOYA Tokyo in Tokyo (Chiyoda), you’ll be convenient to Bank of Japan and Tokyo Imperial Palace. This 5-star ryokan is close to Tokyo Stock Exchange and Tokyo Tower.

Rooms

Make yourself at home in one of the 84 air-conditioned rooms featuring refrigerators and minibars. Complimentary wireless Internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets. Conveniences include safes and coffee/tea makers, and housekeeping is provided on a limited basis.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as hot springs or take in the view from a garden. Additional features at this ryokan include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Take advantage of the ryokan’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk.

How to Get There

HOSHINOYA Tokyo
1-9-1 Otemachi
Tokyo, 100-0004 Japan

Reviews

Disappointing
iameileen

I’ve never written a bad review before but this hotel really set a record.

The service at this hotel is beyond disappointing. We did not expect this kind of service especially in Japan. We booked a double room and left a message that we would have three people staying, and even sent them an email asking if a bed can be added to no reply. I want to know what kind of 5 star rated hotel doesnt respond to their customers?

All other Japanese hotels we have previously stayed at allowed the addition of a bed for 3 in a double room for an extra fee, but this hotel claims it to be Japanese law that a bed can't be added, which according to my Japanese friend, isn't true. They didn’t specify this on any hotel booking platform they are registered on, and it is only natural for us as tourists to assume that an extra bed can be added to a double room (the case for any hotel we’ve ever been to). When we asked them questions they avoided to answer directly and kept repeating 'oh it just can't be done' and demanded that we book an extra room. But when we asked if they even have an extra room to book they said that they are fully booked??

The front desk worker we spoke to was also very condescending and passive aggressive. The three of us are only 18 and spent over an hour trying to communicate with them but to no result. We even got our Japanese friend to help us communicate with them over phone call and she also felt their demands were unreasonable.

extraordinary experience
Nicolas R

in the world of hotels, hoshinoya is something i never had experienced, a perfect mix of japanese tradition with contemporary comfort. Sophistication and elegance. Thje Onsen will remain an extraodinary discover when, hit by jetlag, I discovered it, alone, at 3 in the morning.

Amazing Boutique Hotel - beyond compare
JosefinH81377

We stayed for 4 nights at the Hoshinoya Tokyo. We booked early (120 days "advance" booking) and got a very decent price for a corner room. When you enter the hotel you feel immediately calm because it is so quiet and serene - since there are not so many rooms (only 6 for each floor) it does not feel like a typical hotel despite it's size but rather truly like a luxury guest house. The hotel is simply fabulous, the service is impeccable and the room is beautifully furnished - very spacious (knowing that Tokyo is rather known for small and crowded spaces) and fully equipped with everything that makes you feel at home. The bathroom is huge - separate shower and bathtub and the Japanese luxury toilet is both fun and very practical :-)
The staff was super helpful and with direct access to the Otemachi underground and walking distance to Tokyo station the location is just perfect. There is a lounge at each floor with desks, a lounge area where you can chill and read and a fully equipped kitchen to make tea or coffee, beautifully decorated snacks and helpful material for city explorer. We ordered the amazing in-room breakfast (European and Japanese) - there's so much variety, very tasty, beautifully presented and it will fill you up for a whole day....
Every night between 5 and 7 PM there's sake tasting and a short cultural program, in the morning there's "wake up" sport etc. but the highlight is the Onsen on the rooftop. It is just magical - the natural spring water has about 42°C and the 2 pools (indoor and outdoor) are connected via a short tunnel. Outside there were lanterns and it was the perfect spot to wind down in the evening after a long day of Tokyo exploration. This hotel made it in my TOP 3 locations and I will come back for sure next time I'm in Tokyo.