Grand Hyatt Tokyo
What We Love
- Prime location in Roppongi Hills, one of Tokyo’s most dynamic neighborhoods
- Smart, contemporary design
- Obliging service
- READ MORE: 72 Hours in Tokyo
What To Know
- Roppongi Hills is a popular attraction, so the nearby streets can be quite crowded
- Ask for advice before partaking in Roppongi nightlife, as there are areas to avoid
- Airport taxis are expensive, so save money by riding in airport limousine buses that go directly to the hotel
- Free WiFi
- Parking On Site
- Room Service
The Grand Hyatt feels far more intimate than its 21 stories and 387 guestrooms would suggest. In the lobby, tall glass picture windows, shiny marble floors and hulking stone sculptures create a calm space surrounding the front desk. Cheerful clerks, elegantly dressed in black and white, deftly guide English speakers through the hotel and beyond, and concierges are all too happy to print maps and guides to sights and restaurants. And because this is Tokyo, there’s no need to tip.
Bed and Bath
Rooms are minimalist but warm and decorated with mahogany wood. They begin at a generous 452 square feet. Supple Frette linens, mood lighting, blackout curtains and bottles of water (thoughtfully placed bedside during turndown) make for perfect sleeping conditions. Bathrooms feature limestone furnishings, soaking tubs, rain showers and Subtilis bath amenities. To feel like a local, sink into a hotel-provided yukata bathrobe.
The hotel itself 11 restaurants and bars. The breakfast buffet at the French Kitchen (with everything from breads and pastries to salads and cooked-to-order hot dishes) is an indulgent way to start the day. Feast at Shunbou, the hotel’s top Japanese restaurant, crafted from stones hewn by the assistant to the late Isamu Noguchi; it’s adjacent to the Oak Door and Chinaroom. The Nagomi Spa & Fitness facility is enormous (at almost 14,000 square feet) and has a 67-foot-long red-granite swimming pool as its centerpiece.
In the Area
Just outside the Grand Hyatt’s door, the Roppongi Hills complex is well worth a ramble for its shops, restaurants, public art and gardens. Don’t miss the Mori Art Museum showing savvy contemporary art exhibits on the 53rd floor; admission includes stunning views from the Tokyo City View observatory. Ask for a map of the Art Triangle Roppongi, which highlights the neighborhood’s cutting-edge galleries and museum architecture. Stop in to see Kisho Kurokawa’s National Art Center Tokyo‘s changing exhibits, Kengo Kuma’s Suntory Museum‘s classical Japanese art, and Tadao Ando’s 21_21 Design Sight‘s design trends. Tadao Ando’s 21_21 Design Sight is located in Tokyo Midtown, an even newer multi-acre shopping and dining center.
How to Get There
The Grand Hyatt is a great location from which to walk to surrounding bars and restaurants, with the major business districts only a short cab ride and all needs covered.
The hotel is well thought out, with a wide variety of restaurants and facilities. The pool was a highlight for me and the gym looked very well equipped.
The buffet in the French Kitchen was excellent with some great pastries and a good range of hot and cold food. Dinner here was also very good. Excellent seared tuna salad, soup and steak in the evening.
The sushi and sashimi in Roku Roku was really outstanding, even if it seemed on the expensive side. Great location.
The rooms are comfortable and functional with high end bathrooms, coffee machines and everything you’d need.
Overall a very good experience as a business traveller.
Loved this hotel - brilliant location right in the heart of Roppongi and the service level was top notch. It’s expensive but you get what you pay for - lovely bed, firm pillows soft sheets and good quality toiletries. Everything you could think of was provided.
Oh yes, the toilet was awesome - the top cover goes up each time you open the toilet door and the seat warms up automatically. How brilliant is that?!
There is no question in my mind that Grand Hyatt in Tokyo has the best most sincere service to welcome and take care of guests. I visit Tokyo (I live in the country in Japan) on business, to relax, and to break up international travel (business in Asia) about 8-10 times a year. The location is excellent. Access is fast and easy from Haneda. Service always excellent. The Oak Door restaurant and bar have the most sincere, bilingual caring staff of any luxury hotel in Tokyo. And they make great drinks. Anyone who lives in Tokyo knows the Oak Door Bar is the place for mature and adult relaxation. The buffet breakfast is also best and same as 'great western brunch' food and anyone who knows Japan knows that this is high praise and very difficult to find. This is best contemporary Japan high class hotel - enjoy traditional 'old Japanese style' elsewhere (in Kyoto or in the country in mountains or by the sea) but for Tokyo for mature couples or business, this is it. Regular rooms are just fine for their purpose, larger suites are very special. My wife and I have stayed in Tokyo at Peninsula, Imperial, Cerulean, Four Seasons, many others - we now only stay Grand Hyatt when in Tokyo. Note we have not stayed at Park Hyatt, location is not so convenient for our life - but certainly would give this a try in the future - if the staff are as good there as at the Grand, it would be an excellent getaway.
We stayed here for 3 nights in early April with our son who has several severe food allergies. We booked it with a combination of points and free Hyatt night certificates as my husband has the Hyatt credit card. Due to my husband's status with Hyatt they upgraded us to a Deluxe room with a view of the Tokyo Tower which was very pretty at night. I had contacted the hotel prior to arrival and they notated our son's allergies so anytime we went to the lounge, restaurant or even called room service they had that information and made sure his food didn't contain anything he was allergic to. The only negative was the cost of everything at the hotel. A hamburger and fries was $30 USD. I know Toyko is expensive but the pricing seemed a little over the top. The location was good with access to subway lines which at first seemed overwhelming but we got the hang of it rather quickly which was nice.
We landed in Toyko on our first of 4 Eastern City stops and the Grand Hyatt set the tone. Extremely friendly and accommodating to westerners. Onsight breakfast was delicious and the access to the restaurants where great. The A5 Wagyu was worth almost every Yen