Andaz Tokyo Toranomon Hills – a concept by Hyatt
What We Love
- Helpful Andaz Hosts offer insider Tokyo tips
- The AO Spa’s 65-foot pool on the 37th floor overlooking the Imperial Palace
- Free WiFi and soft drinks from the minibar
What To Know
- Opened June 2014
- The hotel is located in Tokyo’s second-tallest high-rise
- Popular with business travelers
- Rooms feature traditional Japanese soaking tubs
- A city tax of $2(200 JPY) per person will be collected by the hotel at check out
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
On the top floors of the 52-story Toranomon Hills Tower, in an area set to become Tokyo’s Champs-Elysées, this lifestyle hotel is pure pared-down perfection. Designed by New York–based Toni Chi and Japanese designer Shinichiro Ogata, the property artfully blends natural materials (washi paper, polished walnut) and intricate works of art. The lobby is more convivial meeting hub than regular reception area, and the Andaz Hosts (who combine the roles of doorman, concierge and reception staff) provide a warm welcome.
Bed and Bath
The 164 guestrooms are located on floors 47 to 50, and all feature floor-to-ceiling windows overlooking the Tokyo skyline. (The beds are perfectly positioned to make the most of the views.) Chunky walnut paneling and furniture and grass-green carpets bring the outside in, but there are also luxe urban touches, including Nespresso machines, free soft drinks from the minibar and futuristic toilets. Panels inspired by Japanese fusuma allow guests to customize the room layout, and the bathrooms feature authentic Japanese soaking tubs.
Austrian-born executive chef Gerhard Passrugger whips up sophisticated European fare using seasonal Japanese ingredients at the 51st-floor Andaz Tavern, and he also oversees the menu at the street-level burger and beer joint BeBu. At breakfast, fresh pastries are brought up from the Andaz Tokyo Toranomon Hills Pastry Shop, on the ground level. Head to the rooftop bar for an inventive cocktail and to see the city truly sparkle from 52 floors up. There’s also an exclusive eight seat sushi bar for an authentic Japanese experience. A few floors down, the AO Spa has five treatment rooms and specializes in tailor-made treatments.
In the Area
It’s an easy stroll to the swank shops of Ginza where Dior, Gucci and Chanel have all set up flagship stores, while a short train ride will take you to the heart of the Harajuku neighborhood for more experimental boutiques. For a sushi fix, wait in line at the Tsukiji Fish Market to grab a seat at one of the sushi huts for some unbelievably fresh rolls. Major department stores in Tokyo have basement food halls where you can buy everything from fresh fish to wasabi-flavored bagels. One of the biggest and most diverse is the Tokyo Food Show, in the middle of the train station in the bustling Shibuya district.
How to Get There
The Andaz is a beautiful hotel in the heart of Tokyo yet outside of the frustrating bustle of the larger stations. Everything in our stay was perfect, including the lovely bespoke gift they were able to provide for my wife's 30th birthday. We will definitely stay here again.
At first we were skeptical about whether the Andaz Tokyo would be suitable for our family with 2 young kids. But now I am so glad we decided to stay at there as we had an amazing experience there.
First, the check-in experience was so relaxing, we hopped off the car and our host immediately sat us down at a beautiful long wooden table in the lounge area on 52nd floor and served us drinks while she explained to us all the hotel amenities and the check-in details. The hotel prepared the room so meticulously it was unbelievable. The rollaway bed for our child was setup with a cute character pillow and kids have their own bath ropes and slippers. They even provided kids sized toothbrush with kids flavored toothpaste! All the non-alcoholic drinks and snacks in the mini bar is complimentary - which is extremely generous.
Everything in the room is well designed and functional. But I gotta say the view was our highlight! Our room is on the 49th floor with a panoramic of Tokyo that's almost 180 degrees (from the Imperial Palace to the Rainbow bridge). We had the Deluxe King room which is very spacious for our family of 4. The only wishlist item we had for the room was more storage drawers. We like putting away our stuff neatly instead of spreading them out on tables.
Breakfast was included in our package (we booked through the AMEX FHR program). They serve breakfast at the Tavern restaurant with both Western and Japanese food. The selection was great and we can also order items from the A la Carte menu that's included with the breakfast price. Both service and food was amazing and very refined.
Lastly I want to mention that because we travel with kids, it was unimaginable for us to experience a Sushi Bar Omakase meal (chef's tasting menu fine dining) but the Andaz made it happen for us! There's a sushi bar called THE SUSHI on the rooftop level that only had 8 seats which is very exclusive. The concierge arranged us to all go there. My wife and I had the Omakase while my kids can sit next to us ordering food from the Rooftop Bar menu (like wagyu burgers, fried chicken, etc) that they love. All 4 of us had a wonderful time and the sushi chef from time to time also give our kids little things to taste too.
I stayed here for a night. From check in to check out, everything detail has been thoughtfully taken care of. The hotel and room were super beautiful, modern and spacious in Tokyo standard. It definitely motivated me to work harder so that I stay here again :).