Andaz Tokyo Toranomon Hills – a concept by Hyatt
What We Love
- Helpful Andaz Hosts offer insider Tokyo tips
- The AO Spa’s 65-foot pool on the 37th floor overlooking the Imperial Palace
- Free WiFi and soft drinks from the minibar
What To Know
- Opened June 2014
- The hotel is located in Tokyo’s second-tallest high-rise
- Popular with business travelers
- Rooms feature traditional Japanese soaking tubs
- A city tax of $2(200 JPY) per person will be collected by the hotel at check out
- Free WiFi
- Parking On Site
- Room Service
On the top floors of the 52-story Toranomon Hills Tower, in an area set to become Tokyo’s Champs-Elysées, this lifestyle hotel is pure pared-down perfection. Designed by New York–based Toni Chi and Japanese designer Shinichiro Ogata, the property artfully blends natural materials (washi paper, polished walnut) and intricate works of art. The lobby is more convivial meeting hub than regular reception area, and the Andaz Hosts (who combine the roles of doorman, concierge and reception staff) provide a warm welcome.
Bed and Bath
The 164 guestrooms are located on floors 47 to 50, and all feature floor-to-ceiling windows overlooking the Tokyo skyline. (The beds are perfectly positioned to make the most of the views.) Chunky walnut paneling and furniture and grass-green carpets bring the outside in, but there are also luxe urban touches, including Nespresso machines, free soft drinks from the minibar and futuristic toilets. Panels inspired by Japanese fusuma allow guests to customize the room layout, and the bathrooms feature authentic Japanese soaking tubs.
Austrian-born executive chef Gerhard Passrugger whips up sophisticated European fare using seasonal Japanese ingredients at the 51st-floor Andaz Tavern, and he also oversees the menu at the street-level burger and beer joint BeBu. At breakfast, fresh pastries are brought up from the Andaz Tokyo Toranomon Hills Pastry Shop, on the ground level. Head to the rooftop bar for an inventive cocktail and to see the city truly sparkle from 52 floors up. There’s also an exclusive eight seat sushi bar for an authentic Japanese experience. A few floors down, the AO Spa has five treatment rooms and specializes in tailor-made treatments.
In the Area
It’s an easy stroll to the swank shops of Ginza where Dior, Gucci and Chanel have all set up flagship stores, while a short train ride will take you to the heart of the Harajuku neighborhood for more experimental boutiques. For a sushi fix, wait in line at the Tsukiji Fish Market to grab a seat at one of the sushi huts for some unbelievably fresh rolls. Major department stores in Tokyo have basement food halls where you can buy everything from fresh fish to wasabi-flavored bagels. One of the biggest and most diverse is the Tokyo Food Show, in the middle of the train station in the bustling Shibuya district.
How to Get There
Yes, it lives up to its reputation and then some!
When asking friends where to stay in Tokyo, the most common answer is “if you can get in...the Andaz”.
In the heart of the most intense city in the world, on the fifty-first floor is an oasis. Stepping out of the cab, my bags were taken by a welcoming team, and I was escorted to a pair of automatic doors leading to a richly paneled elevator lobby that wisked me to the hotel lobby. This is not your father’s Hyatt. When you step out of the elevator, you will likely be greeted by a team member inviting you to a drink in the lounge. I had the great fortune of arriving during happy hour, where there was an array of wines an appetizers in a very comfortable lounge area. There is no registration desk or check in counter. Team members bring registration to you while you sit comfortably.
After this easy checkin, I was shown to my fiftieth floor room. It was night when I arrived and the room had an amazing view of the Tokyo skyline. But that was nothing compared to the next morning, awaking to a crystal clear view of Mt. Fuji.
The room itself was not big, but I am sure there is a great variety of rooms. The bathroom, however...well phenomenal!!!
Andaz takes service to a high level. They don’t ‘nickel and dime’. The lounge has complimentary snacks and beverages all day. Mini-bars include snacks and non-alcoholic beverages complimentary, and a few alcoholic drinks if you like.
room controls for drapes, lights etc are advanced. But the essence of the room cannot be conveyed in a post. The room itself, like the rest of the public areas of the hotel, is a showcase of carved wood art; yet warm and welcoming.
Food in the restaurant was very good, and no detail overlooked in service. Special call out to team member Thomas who took great joy in meeting and talking to as many guests as possible, and ensuring that every need was met, every desire exceeded.
Location is convenient.
I’ll warn you, this hotel is not inexpensive. It is a five star hotel in the heart of an expensive city. I’ve stayed at other hotels in the area, but from now on, I will only be staying at the Andaz.
Thank you Andaz team for a fantastic stay.
Fantastic place. My #1 selection, #2 being the Grand Hyatt.
Great staff, food, room and facilities. Excellent gym.
One of the staff even helped me photocopy and cut up business cards as I'd ran out during my trip....
An experience that pampers guest and envelopes them in Japanese hospitality and culture. Honest and sincere staff go the extra mile to make our stay memorable and relaxing. Rooms and views amazing! Just stay here!
This was our first experience with the Andaz Hotel Brand but will not be the last. This very comfortable and luxurious hotel makes for a great home away from home. The staff are friendly, the amenities are fantastic and the homely feel of the hotel is a rare find.
The hotel lobby on the 51st floor is a focal point for the hotel, a gathering area, a community lounge, a comfortable zone for a coffee, wine or sparkling sake (all on the house) and the most amazing live music in the early evenings.
Our room was located on the 49th floor and had the most extraordinary view of the Tokyo skyline. The room itself is divided into two key areas, the main sleeping area and separate dressing, robe and three way bathroom. A very generous sized room for Tokyo. All rooms also come with their own Nespresso machine and free mini bar (excluding alcoholic beverages).
A great hotel, very comfortable, the best bathrooms and overall an extremely comfortable and homely hotel.
Second post for Andaz Toranomon, which continues to impress us with each visit. Overall, for the price, this is easily the best hotel in the world. Such impressive facilities and staff.
I wrote a longer review below and upon each visit, the hotel simply gets better. The highlights are the breakfasts, the views, the spa/gym/pool area, and the location (controversial). The only downsides would be the beds (we find them slightly too firm) and the pool area when busy. The PH does have a better spa but is otherwise below Andaz in all regards. I found the front desk extremely helpful with reservations, and easily changed, added and cancelled for us without issue
We have only experienced excellent service here.