Andaz Tokyo Toranomon Hills – a concept by Hyatt
What We Love
- Helpful Andaz Hosts offer insider Tokyo tips
- The AO Spa’s 65-foot pool on the 37th floor overlooking the Imperial Palace
- Free WiFi and soft drinks from the minibar
What To Know
- Opened June 2014
- The hotel is located in Tokyo’s second-tallest high-rise
- Popular with business travelers
- Rooms feature traditional Japanese soaking tubs
- A city tax of $2(200 JPY) per person will be collected by the hotel at check out
- Free WiFi
- Parking On Site
- Room Service
On the top floors of the 52-story Toranomon Hills Tower, in an area set to become Tokyo’s Champs-Elysées, this lifestyle hotel is pure pared-down perfection. Designed by New York–based Toni Chi and Japanese designer Shinichiro Ogata, the property artfully blends natural materials (washi paper, polished walnut) and intricate works of art. The lobby is more convivial meeting hub than regular reception area, and the Andaz Hosts (who combine the roles of doorman, concierge and reception staff) provide a warm welcome.
Bed and Bath
The 164 guestrooms are located on floors 47 to 50, and all feature floor-to-ceiling windows overlooking the Tokyo skyline. (The beds are perfectly positioned to make the most of the views.) Chunky walnut paneling and furniture and grass-green carpets bring the outside in, but there are also luxe urban touches, including Nespresso machines, free soft drinks from the minibar and futuristic toilets. Panels inspired by Japanese fusuma allow guests to customize the room layout, and the bathrooms feature authentic Japanese soaking tubs.
Austrian-born executive chef Gerhard Passrugger whips up sophisticated European fare using seasonal Japanese ingredients at the 51st-floor Andaz Tavern, and he also oversees the menu at the street-level burger and beer joint BeBu. At breakfast, fresh pastries are brought up from the Andaz Tokyo Toranomon Hills Pastry Shop, on the ground level. Head to the rooftop bar for an inventive cocktail and to see the city truly sparkle from 52 floors up. There’s also an exclusive eight seat sushi bar for an authentic Japanese experience. A few floors down, the AO Spa has five treatment rooms and specializes in tailor-made treatments.
In the Area
It’s an easy stroll to the swank shops of Ginza where Dior, Gucci and Chanel have all set up flagship stores, while a short train ride will take you to the heart of the Harajuku neighborhood for more experimental boutiques. For a sushi fix, wait in line at the Tsukiji Fish Market to grab a seat at one of the sushi huts for some unbelievably fresh rolls. Major department stores in Tokyo have basement food halls where you can buy everything from fresh fish to wasabi-flavored bagels. One of the biggest and most diverse is the Tokyo Food Show, in the middle of the train station in the bustling Shibuya district.
How to Get There
It was not the least like last time we visited a few years back, hardware remains as good, but very unpleasant service attitude, service efficiency and effectiveness have dropped so much. We will not come back again
Great view if don't mind no Tower view.Staffs are great and room service is good.Staffs treat guests like VIPs .Though there is no direct access to the reception, the lifts are within walking distance.
everything is walking disatance including palace, tower and ginza so easy to go-around major distination for capital sightseeing with family but especially night seen bit difficult to find out jaspanese typical dining around accommodation
My family experienced the most humiliating and insulting check-in ever, because of my Globalist status.
I had informed the hotel through my Hyatt Concierge that my wife would be checking in with her parents, and yet the hotel made all the effort to treat her as if she was lying and somehow unfairly take advantage of a third person’s account and Globalist status.
My wife had merely inquired if free breakfast was provided, given my Hyatt Globalist status, at which point the hotel Associate started asking a series of questions such as “are you really married?” “where is your husband?” “where is your father going?” this after making my family wait >10 minutes. and oh... they did not even apologize when my wife asked why they were asking these questions, and instead started irrationally justifying their questions with “we are worried about your father’s safety” type of excuses.
I had been extremely pleased with Singapore Andaz, so had asked my wife to give Tokyo Andaz a try, instead of Park Hyatt Tokyo which was her first choice. wow, do I truly regret assuming that all Andaz provide the same level of courtesy and welcoming experience.
Based on other reviews, Andaz Tokyo seems to have a habit of NOT recognizing many of Globalist benefits. Should have checked first, before booking. Beware if you’re thinking about this property!!!
Pros:Beautiful room views, well appointed in-room amenitiesCons:Inflexible & thoughtless service staff (staff refused to change our reservation dates despite more than 48 hours notice; promised a room upgrade upon check-in but we never got it)We love Hyatt hotels (see my glowing review of the Park Hyatt Ho Chi Minh City), but we will never stay at an Andaz hotel again. Apparently premium pricing doesn't always guarantee premium service.