Andaz Tokyo Toranomon Hills – a concept by Hyatt
What We Love
- Helpful Andaz Hosts offer insider Tokyo tips
- The AO Spa’s 65-foot pool on the 37th floor overlooking the Imperial Palace
- Free WiFi and soft drinks from the minibar
What To Know
- Opened June 2014
- The hotel is located in Tokyo’s second-tallest high-rise
- Popular with business travelers
- Rooms feature traditional Japanese soaking tubs
- A city tax of $2(200 JPY) per person will be collected by the hotel at check out
- Free WiFi
- Parking On Site
- Room Service
On the top floors of the 52-story Toranomon Hills Tower, in an area set to become Tokyo’s Champs-Elysées, this lifestyle hotel is pure pared-down perfection. Designed by New York–based Toni Chi and Japanese designer Shinichiro Ogata, the property artfully blends natural materials (washi paper, polished walnut) and intricate works of art. The lobby is more convivial meeting hub than regular reception area, and the Andaz Hosts (who combine the roles of doorman, concierge and reception staff) provide a warm welcome.
Bed and Bath
The 164 guestrooms are located on floors 47 to 50, and all feature floor-to-ceiling windows overlooking the Tokyo skyline. (The beds are perfectly positioned to make the most of the views.) Chunky walnut paneling and furniture and grass-green carpets bring the outside in, but there are also luxe urban touches, including Nespresso machines, free soft drinks from the minibar and futuristic toilets. Panels inspired by Japanese fusuma allow guests to customize the room layout, and the bathrooms feature authentic Japanese soaking tubs.
Austrian-born executive chef Gerhard Passrugger whips up sophisticated European fare using seasonal Japanese ingredients at the 51st-floor Andaz Tavern, and he also oversees the menu at the street-level burger and beer joint BeBu. At breakfast, fresh pastries are brought up from the Andaz Tokyo Toranomon Hills Pastry Shop, on the ground level. Head to the rooftop bar for an inventive cocktail and to see the city truly sparkle from 52 floors up. There’s also an exclusive eight seat sushi bar for an authentic Japanese experience. A few floors down, the AO Spa has five treatment rooms and specializes in tailor-made treatments.
In the Area
It’s an easy stroll to the swank shops of Ginza where Dior, Gucci and Chanel have all set up flagship stores, while a short train ride will take you to the heart of the Harajuku neighborhood for more experimental boutiques. For a sushi fix, wait in line at the Tsukiji Fish Market to grab a seat at one of the sushi huts for some unbelievably fresh rolls. Major department stores in Tokyo have basement food halls where you can buy everything from fresh fish to wasabi-flavored bagels. One of the biggest and most diverse is the Tokyo Food Show, in the middle of the train station in the bustling Shibuya district.
How to Get There
I recently spent ten nights at this excellent hotel situated in a business district in central Tokyo. The metro station Toranomon is a pleasant short walk (a few hundred metres) away. A short ride takes you to all the famous areas of the vast city with Ginza being ”next door”. In the immediate proximity to the hotel there are also residential properties, lots of restaurants (if you explore the side streets) and the ever present fabulous convenience stores which really live up to their name. Visiting them are an important part of the travel experience and is highly recommended!
The hotel occupies level 37 (spa, pool and gym) and levels 47-51 (rooms, suites, lobby and restaurants) in the 52-storey Mori Tower in the mixed-used development Toranomon Hills. The hotel offers terrific views over Tokyo and gives you a real sense of the size of this metropolitan area which stretches as far as you can see. I stayed in a room facing the Imperial Garden and (in the far distance) the Tokyo Skytree and it was one of the most impressing views I have ever seen! Since the tower is considerably taller than the surrounding buildings the view from all the public areas are equally jaw-dropping.
The interior design is restrained, elegant, minimalist, has a cool modern vibe and incorporates Japanese design elements. The room was very well appointed with a huge round bathtub, amenitys with seasonal fragrances (went from summer to fall during my stay), a very comfortable bed, complimentary minibar (excluding items with alcohol) and house-keeping was impressively metoculous.
In the lounge area adjacent to the lobby complimentary beverages and snacks are available throughout the day with a choice of wine and canapés in the evening.
The main restaurant serves a beautiful and delicious breakfast buffet with Japanese and Western food. Try the Japanese breakfast items with grilled fish, rice, miso soup and pickles!
The gym is large, has great views and is better equipped than most hotel gyms. The lap pool is equally wonderful.
The staff throughout the hotel offers attentive thoughtful service and really makes you feel welcome. The breakfast staff, lounge hosts and spa/pool/gym staff deserve a special mention but in fact everyone you meet is delightful.
In summary, if you have the opportunity to stay here I highly recommend it! As with all luxury hotels you need to spend an extravagant amount of money. Here you get very good value for your spending.
Swimming in the pool high above the city after a day of exploring fantastic Tokyo, followed by a glas of wine in the lounge, is a luxurious vacation memory I am very fortunate to have!
The Andaz was fabulous. We had a great stay and wished we could have stayed longer. Very welcoming for children, too. The staff provided excellent assistance with dinner reservations, etc. The breakfast buffet was delicious. Free water, juice, and soft drinks along with happy hour was a nice addition.
Andaz is located in the new tower - second highest building in Tokyo, on purpose. The developer did not want to race for the highest but rather focuses on offering g the glimpse of the future of Tokyo. And what a job they’ve done. You can enjoy the nice art, restaurants and shops in the building with excellent views of the iconic Tokyo Tower. Conveniently located within 5 minutes walk from a couple of metro stations.
The hotel offers spacious and luxury rooms, top notch service. Enjoy the welcome drink and happy hour at the reception everyday. Concierge was so helpful in making reservations for us. Wonderful swimming pool and gym. We throughly enjoyed our stay and didn’t want to leave!
We chose Andaz because of the cool design. Hotel is located in a business district with no connection to the metro. The nearest subway station, which is the Toranomon station, was just a few minutes away by walk.
Some reviewers mentioned about the poor service they experienced upon arrival but it was totally not the case for us. The moment our car arrived, bell staff came to help with luggages. We were greeted and escorted to the lobby on 51F. Coffee was served while we were waiting for the friendly lady to do the paperwork. Check in was done swiftly and we were shown to our room. Staff at the front desk were particularly helpful in making dining reservation as well as giving direction. Everyone spoke fluent English and personable.
We had the Tower View Room for 4 nights. Room was nice in size and it was stylishly decorated. We love the working table in front of the floor to ceiling window with a postcard view of the iconic Tokyo Tower. We only wish there were two sinks in the bathroom. Non alcoholic beverages and snacks at the mini bar were free. They even provided a phone for the guests to use outside of the hotel. We did not need the phone but it was a very thoughtful idea.
We tried several dining venues including BeBu for happy hour, the Lounge for a light dinner, the Grill for lunch as well as the Sushi for dinner. I gave separate reviews for our visits. The experiences were fine except the Sushi dinner which was disappointing. What we looked forward to was the breakfast every morning. A satisfying buffet spread with menu of items cooked to order. Food was very good in quality, service was attentive. We also enjoyed visiting the common area at the lobby where they served free coffee and snacks throughout the day. From 6-8pm, canapés and alcoholic beverages were also available.
We enjoyed our first stay at Andaz and the service level truly exceeded our expectation. Unfortunately, our dinner at the sushi restaurant as well as our treatments at the spa were underwhelming.
I travel a lot for work and for vacation trips, and Hyatt is my go to brand. This is my fourth Hyatt stay, with previous visits to Amsterdam, Singapore and Scottsdale. All four Andaz stays have been excellent, and I'm looking to try additional properties in the future.
Our time at Andaz Tokyo was the result of a family vacation. When booking the trip, I noticed the Andaz was really the only Hyatt property in Japan that allowed guestroom occupancy for three. Knowing the strict enforcement of the occupancy limits in Japanese hotels, this was a huge benefit.
The hotel is part of a much larger complex, but I didn't find the entrances difficult to manage at all. Yes, you do need to travel up to the 51st floor lobby, and transfer to an elevator down to your room. However, having the hotel at the very top of one of Tokyo's highest building, with spectacular views the guestrooms, is absolutely worth that minor inconvenience.
We found the staff to be very helpful. Any requests, including an evening room refresh, were met promptly. The décor and finishes are really well done. We found the entire experience very impressive.
The location is 10 minutes from several subway lines, which we didn't find difficult. It's also within walking distance of the Imperial Palace area. There are a number of convenience stores in the immediate neighborhood, and the tower contains numerous restaurants and a great convenience store in the lower floors.
Thank you Tokyo Andaz for a really fine experience.