The Naka Island, A Luxury Collection Resort and Spa, Phuket
- Free WiFi
- Kids Club
With a stay at The Naka Island, A Luxury Collection Resort and Spa, Phuket in Pa Klok (Ko Naka Yai), you’ll be close to Ao Po Beach and Bang Rong Pier. This 5-star resort is within the vicinity of Phuket Elephant Sanctuary and Khao Phra Thaeo National Park.
Make yourself at home in one of the 67 air-conditioned rooms featuring private spa tubs and flat-screen televisions. Rooms have private furnished balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a steam room. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Grab a bite at one of the resort’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, limo/town car service, and a computer station. This resort has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
How to Get There
The resort is simply breathtaking.
We had a tropical pool villa number 25 and we absolutely loved it. The room was large enough for having two beds for our boys in the room, and the pool was very clean and inviting for all day relaxing and even for some swimming.
We did not mind at all, that there was no aircon in the bathroom. What a great idea to have it semi outside and loved to watch the geckos running around knowing they would catch the insects that could be there.
We only used the steam-bath once, but it felt so good after our kayaking tour around the Island. For a normal shower we only used the outdoor one. I simply love to shower outdoors, I wish that more hotels would find a solution to install outdoor showers.
Z-Bar is a gem. The cocktails are so good and so is the food, and the view can’t be beat.
The breakfast is good, not innovative good, but with lots of tasty options and nice that the entire restaurant is located outside.
We spent some time at the communal pool in the afternoons, and the free ice cream was a real treat, different kinds every day, and you are free to come back for more. One thing missing – no water station at the pool. First time I have seen that missing at a 5-star resort.
I used the fitness center in the morning, and it was also very nice.
There are two things that I can complain about my experience in Naka;
1) It takes them 2-3 days to reply the e-mails. It was quite hard ro get in touch with them.
2) We were offered complimentary tea time and when we asked for it, they said that we could not have it in the room. So I wouldn’t consider it complimentary then if there are limitations applying (whic we weren’t told when we were booking the room.)
Apart from that everything was perfect.
We arrived to Phuket around 10am and we were at the marina around 11am. We agreed to be picked up at 11.30 but the we only waited maybe 10mins at most. Our room was also ready, nobody made us wait till “check-in” time. Since we stayed in a pool villa, we mostly spend out time in the villa. Service was great, and it was obvious that the staff was trying its best all the time. I read some reviews complaining about the staff being trainees. Yes there were some trainees, but it was not a problem for us. Everyone was super polite.
Was informed by resort that speedboat depart from Ao Po Grand Marina 15/45 past every hour prior to our arrival. We rushed ourselves to Ao Po Grand Marina before 10:45, because we do not want to miss the 10:45 boat. In the end we rushed there for nothing, since we have to wait for another “VIP”, which they arrived 15 mins later than boat scheduled timing, in the resort brand new sparkling limousine.
No clear signage or whatsoever, have to ask around where the speedboat boarding point is.
Beware: the resort never respect their boat schedule, VIP come first, boat go later
Check-in took forever, despite there’s only 2 group of us checking-in during that time. Was told by hotel staff our sea view villa will not be ready till 3pm, which I think was fairly reasonable. However, VIP got their room upgraded to the same sea view villa 57 and able to enjoy their villa right away, we as nobody have to wait for 5 hours under the hot sun... despite we’re the one paying actual room rate...
After roaming around the resort for nearly 4 plus hours (my girlfriend got sunburned as we left our sunscreen in the luggage), we went back to concierge desk to check if our villa is ready at around 2.20pm. We’re told by the first front desk agent that our villa will be ready within 15 mins, so we opt to sit there and relax for a few more minutes. Around 2.30pm a duty manager came in and approach us to see if we're there for any help, we then told him we're just waiting for our villa. He went to a random desk, made some typing and followed by some phone calls then came back to tell us saying our villa will be ready by 3pm? Then the first agent came back from outside told us our villa is now ready, he will send us to our villa now? What is what? Well... I think I smell something fishy, I remember I did check the hotel occupancy the day before arrival, at least 3 seaview villas were available to book the night before, so the villa was probably ready long time ago, I guess they just want us to RESPECT their 3pm check-in timing, but that's just my assumption.
Concierge team offer to store our luggages in their store room while we’re waiting for our villa. I assume the “store room” was somewhere secured, (usually behind the front desk like normal hotel do). We stupidly left our wallet, passport, mobile phone, tablet, laptop in the baggage, because we trusted them then only found out the so called store room is actually an unguarded hut next to the spa entrance, which was left unlocked when we’re there to pick up our stuff, utterly shocked and disappointed.
We booked a spa treatment package on the day of arrival, but it was very subpar massage according to my girlfriend, the whole treatment was done in less than 90 mins, and the masseur assigned to her was really not up to standard. Probably because the package we booked was 35% off the standard rate, thus the service level and treatment time were also discounted by 35% automatically. Kwan then offered us another 45 mins complimentary spa treatment as service recovery, and my girlfriend was very happy with the second treatment.
There’s only 2 restaurants on the island, we prefer the Tonsai over My Grill as the former have more variety in term of meal selection. You can rent a kayak for free as well, but there’s really not much water activities on the island. You can find a pool table and darts behind the kayak rental area, they also have a PS3 in the kids zone, and some random daily activities that you can join for free (some activities are payable though).
Since we have learn the hard way from our arrival experience, we decided to book hotel limousine for our departure, ONE DAY IN ADVANCE, to make sure the resort is taking care for our departure experience a little better than our arrival at least. We even received a confirmation email from the resort about our resort limousine and check-out details the night before departure. Just when you thought what could possibly goes wrong after receiving the email, but turn up the resort still manage to make everything goes wrong again by messing everything up. They really never fail to disappoint us. We're checking-out pretty early in the morning, 5am to be exact, they send us a buggy to pick us up from our villa, but about 5 minutes later than scheduled timing, no issue at all, then was told by front desk agent that they do not have a limousine for us, so they book us a taxi instead, I was like WTH? They even emailed us the night before to confirm our limousine booking... Fine, nothing much I cand do, then they proceed to send us to boat quay to take the speedboat back to Main Island. Remember the boat timing set by the resort? 00/30 past every hour, we opted to check out 5.15am so that we can catch the 5.30 speedboat, and suffice to say, no boat was waiting for us at pier at 5.30am, only one big giant crew boat (for hotel crew) was there that time. Then it was starting to RAIN, crew baot captain offered us to board the vessel to take shelter from rain, otherwise we will have to run all the way back to shore to take shelter from rain. First the hotel lied to us saying the speedboat engine was having problem, thus cause the delay, but apparently the boat driver was fallen asleep, he was half awake when he arrived, and the spare/backup speedboat was nice covered when we arrived at Ao Po Grand Marina, they also lied to us saying no limousine was available for us because they're fully booked, we then saw the resort limousine was nice parked at taxi stand, and the driver was busy shining the car, apparently some other VIP intercepted our booking, because that's the resort ONE AND ONLY limousine, they could have inform us the limousine was booked by someone before sending out the confirmation email, but apparently not till the departure morning.
Hardware is excellent, but they need to revamp/improve the software part, by improving overall staff training. Probably replace the resort management team, especially the resort GM if there's any. Marriott should rebrand this property under premium branding instead of Luxury branding, they simply don't deserve it. RC, JW, TLC, StR and W are always my first priority/choice in term of hotel selection, apparently I made a big mistake this time round by assuming they're the same.
I don’t rely on room upgrade as I always booked the actual room I wanted the most to avoid disappointment. Just when you thought you have book the second most expensive room type, the hotel should at least treat you a little nicer? Well, that’s not what I thought at least. We have prepared ourselves to be nobody prior to our trip, but the hotel still manage to bring our NIG (Not Important Guest) feeling to a whole new level, well done.
Plenty of towels, one thing less to worry about
Ice cream - coconut ice cream especially
Restaurant - Reasonably priced, tasty as well
Complimentary daily speedboat transfer for elite member - One directon per day
Spa Treatment - but depend on luck
Breakfast/Lunch box - if you have no time for breakfast, nice gesture
Too many... poorly managed, inexperience hotel/duty manager
Liars - They lied to cover mistake made
Toiletries - one tiny little bottle each, and no replacement till you call them for more
Boat timing - they don't respect the boat schedule, more like adhoc timing
Bottom Line, lower your expectation (probably to aloft/4P level) to avoid disappointment.