4.5
Very Good 7173 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at The Naka Island, A Luxury Collection Resort and Spa, Phuket in Pa Klok (Ko Naka Yai), you’ll be close to Ao Po Beach and Bang Rong Pier. This 5-star resort is within the vicinity of Phuket Elephant Sanctuary and Khao Phra Thaeo National Park.

Rooms

Make yourself at home in one of the 67 air-conditioned rooms featuring private spa tubs and flat-screen televisions. Rooms have private furnished balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including an outdoor pool and a steam room. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Grab a bite at one of the resort’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, limo/town car service, and a computer station. This resort has 2 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

The Naka Island, A Luxury Collection Resort and Spa, Phuket
32 Moo 5
Pa Klok, 83110 Thailand

Reviews

2nd visit and I still loved it!
pamsariya

It was our second trip to The Naka Island since May 2018. It’s lovely and quite place for rest during your holiday. I’ve reserved this trip from Thai Tiew Thai fair package that was really reasonable price (include round trip transportation from airport and 1 time dinner). I really appreciate for all service from staffs that help me arrange everything that quite surprised me, such as early checked-in (in villa), ready to serve sparkling champagne, decoration for special occasion. I loved it ♥️. Any couple, who planned to have a quite place and want to stay inside hotel all day, I think, it’s perfect fit with your conditions. Quite beach, all food are yummy, nice whether, I will come back again for sure.

Nice hotel with excellent service but 3.5 star place for 5 star prices
Chrisatiyah

Starting with the positives:

It's a beautiful setting on a peaceful island away from the typical hustle and bustle of Phuket. It has a sizable beach, large pool and stunning views. The service is also impeccable - the staff are incredibly friendly and always on hand to help. I have found this common in South East Asia where I find the customer service to be the best in the world. The spa is excellent and getting to and from your hotel via speedboat is pretty cool!

The rooms are nice - typically split in two and spacious. Air conditioning is powerful which is appreciated in the 90F heat.

That being said, we definitely had some issues:

Firstly, the price is extortionately expensive for what you get. When we arrived, we were surprised to discover our package didn't include breakfast (more on that later) and we therefore had to go with the "pay as you go" version. Their mediocre buffet, which typically consisted of a coffee and an omelet, set us back an eye-watering $50 (USD) per person per day. $50 is not a small amount of money in New York or London; in Thailand you can buy a small house for that! In the five days we were there, my wife and I spent $500 on breakfast... We had a similar experience at their high-end restaurant: My Grill. While the view and ambience was nice, the steak would have been more at home at a TGI Friday's, tough, fatty and small. The cost of a two-course meal for two with the cheapest bottle of wine on the menu, set us back $260. I have no issue paying top dollar, after leaving Naka Island we spent 5 days in the Maldives at a resort that charged double the price, the issue with Naka is that you pay huge prices for hugely mediocre food.

The location is also very much a double-edge sword. As mentioned above, it's secluded and quiet but it's also a long, arduous and expensive journey to get anywhere else in Phuket. The hotel does a good job at picking you up at your door in golf carts and transporting you to the mainland but the rest of the journey is tough. My wife and I booked two meals at local Phuket restaurants and the total travel time to get there and back was 2 hours in a $50, non-airconditioned taxi. It's therefore a catch-22: go through the laborious, expensive and sweaty journey to go to a nice, well-priced Thai restaurant on the mainland or spend 3 times the price on an average meal at the hotel.

There were also a number of other, minor issues, that all added up: the air con doesn't stretch to the shower/toilet area so that's super hot. Hot water broke so they needed to send a technician to fix it. Wifi is spotty. We were excited to try their wine tasting but they only do it two afternoons a week.

Finally - we also had an annoying issue with our reservation which the hotel was not able to resolve. When we arrived, we discovered our reservation did not include breakfast. No idea why as every single other person at the resort had breakfast included and we were never asked if we wanted to add breakfast onto our reservation (which we would have). As soon as we discovered this, we asked if we could add it on (happy to pay) but we were told that because we'd already check in, it was too late. Again, given breakfast was $100 a pop for two people, it was a bit of an issue. We asked to speak to the hotel manager who was unable to help, we also emailed Marriott/Bonvoy who didn't response. Furthermore, as a Bonvoy Elite member, we typically get 15% off all food at all Bonvoy resorts. For some, random reason, Naka Island said this did not apply to breakfast. We had a flyer in our room when we arrived that literally said "As a Bonvoy Elite Member, you get 15% of ALL food & drinks at the resort". We took this to the manager and she just said "that's a mistake, it doesn't include breakfast". The whole experience made us question our Bonvoy membership. We’ve spent a longtime accruing points for this stay, but it didn’t feel like we were looked after.

In summary - not a bad resort but hugely expensive for your overall experience and doesn’t look after Bonvoy Members.

Vacation
tomaszm714

If You dont move feet beyond the fence You will be delighted. The Staff is exellent. Food as well however the prices look like in Michelin star restaurant( its not this level). Just few meters beyond the fence You will see such
images and smell plastic burning everywhere. Disgusting. The main burning place is just nearby the village school......I do not recommend till some institution helps the villagers to cope with tones of rubbish.