What We Love
- Taking lessons in Thai kick-boxing
- The incredible free-form pool that has sections for laps, kids' play and activities
- The thoughtful amenities for children, like the child-sized sun loungers
What To Know
- The beach is surprisingly rocky
- You can borrow paddleboards and canoes
- You can try all sorts of alternative therapies, from reiki to sound therapy
In the tourist-filled, cheesy parts of Phuket, it’s all bucket cocktails and sex shows that obscure the fact that the island is one of Thailand’s most beautiful. The Rosewood has eschewed the cheap thrills, though, by ensconcing itself on the southwest coast in a calm bay backed by forest, accessed by a winding coast road. The resort itself is a haven of fabulous swimming pools and welcoming villas and pavilions, all of which are spacious and clearly designed for long, leisurely stays when unpacking and spreading out is indicated. Each has its own pool, perfect for under-the-stars nighttime dips, but you’ll probably spend less time in them than you expect: the resort has enough activities on offer that you can fill your days with something new every hour. Before a spa treatment, visit the herb garden to choose ingredients for a custom body wrap or scrub, go snorkeling in Andaman Bay, charter a luxury yacht and lounge on hidden beaches, visit one of three golf courses, go sea kayaking….and the list goes on.
In the Area
You can explore the island via helicopter or boat, or even hike through the jungle on foot, and Rosewood can arrange all of these for you. It’s a quick drive into the historic Old Town if you’re in the mood for eclectic nightlife options or a new dining experience. On Sundays, head to Lard Yai walking street for an outdoor market of handicrafts and street food. Ban Boran Textiles is a must-stop for shoppers; it sells incredible textiles in silks and cottons, including embroidered decorative fabrics and clothes made by Thailand’s hill tribes. Make a reservation at Acqua for a special night: one of the island’s best restaurants, it has a seafood-heavy menu that benefits from a strong French and Italian influence. Exploring the island’s temples shouldn’t be neglected: both Wat Chalong and Wat Suwan Khuha, with their rich decorations and Buddhist relics, are fascinating, and the latter also boasts a lively monkey population.
How to Get There
A lovely property in the same vein as the other Rosewoods we have had the pleasure to sample. Maintenance and upkeep were to a very high standard and staff were always competent, attentive , helpful and friendly without being intrusive. The breakfast spread was smaller than we had been expecting but similarly of a very high quality with sufficient variety for a short stay.
Everything went like clockwork. Buggies arrived briskly, the rooms were cleaned to perfection, wonderful service at the spa and room service food ordered at close to midnight arrived hot and on time. We stayed in the Partial Ocean View Pavillion 65 and everything was exactly as advertised. I also liked the blackout blinds in the room which allowed for that much needed sleep in during hard earned vacation days.
Unfortunately, at 6.57am on the second morning of our three night stay, we were rudely awakened by a very loud whooshing noise coming from right outside our room. It was a worker in green utilizing what appeared to have been a leaf blower. I understand that the grounds have to be kept pristine but why does it have to be at 6.57am?! That was 2 hours of priceless sleep taken from us right there. Management need to review and monitor their standard operating procedures to reduce unnecessary disruptions for their customers who arrive expecting rightly to unwind and leave well rested.
My other less than pleasant experience occured when I was picked up by the hotel airport limo. It started off well with a friendly and helpful driver in a comfortable and newish Mercedes GLE SUV. The hotel provides two wet refeshment towels in the car. I arrived close to midnight, was very tired and used the first to wipe my face. Bad decision! I found out too late that the towel was not fresh. It was nicely rolled inside a plastic sheath but smelt like it had not been properly sanitized after the last use then left to fester in the heat. I attempted to use the second towel to clean the stench off my face and hands, but the second towel was similarly afflicted. Again, management need to get these "small" things right especially when charging north of USD100 for airport transfer. It also sends a bad first signal about the establishment.
The next issue relates to noisy construction going on next to the adult pool area. There are always certain expectations when staying at a Rosewood hotel and the noise detracted somewhat from the not unreasonable expectation of peace and quiet while chilling by the poolside. Management could have perhaps warned or informed prospective customers of this on its website before they book to manage and temper such expectations.
The Rosewood Phuket should have been comfortably rated five star but alas, we encountered those unnecessary experiences. Management responded quickly to my complaint email written whilst i was still in residence. There was also some recompense in the form of two free glasses of champagne at dinner and more importantly, a promise to relook at their SOPs.
Overall, it would be fair to say that we very much enjoyed our overall experience here and will be trying out their new hotel in Yangon over the May Day long weekend. We would also certainly return to the Rosewood Phuket. We just hope that the next time will indeed be perfect.
I was put into the worse room in the hotel (89) even though it was supposed to be an upgrade! It was in the corner of the hotel and closest to the main road. It was impossible for me to read a book or take a nap by the pool in the villa as there was constant noise from the traffic. To make things worse, there was constant noise from the public construction at the beach in front of the Thai restaurant. This was on a Saturday at 6.30pm!
By 7pm, I couldn't take it any more and requested for a change in rooms which the reception duly gave me.
I was looking forward to breakfast at the Italian restaurant the next morning but to my shock and horror, there was even more construction noise coming from the hotel's own construction of your new villas!!! ON A SUNDAY MORNING!
I would think that a hotel of your establishment would have more thought and consideration for your guests who are paying top dollar to stay at your hotel to be given such terrible service.
I am most disappointed.
PS And I haven't even mentioned being bitten my mosquitoes at the pavilion (I was being given a tour by King as I was considering the hotel for my wedding venue next year) as well as being being my even more insects at my pool villa (villa 3) as I was trying to get some sun!!!
We tried a new cocktail recipe from nong Pound (pool boy-wanna turn bartender) at Mai Bar, and it was surprisingly good. He was very entertaing and gave good recommendations about every drinks we had!