Centara Karon Resort Phuket
- Free WiFi
- Kids Club
- Parking On Site
When you stay at Centara Karon Resort Phuket in Karon, you’ll be in the entertainment district and minutes from Karon Market and Karon Temple. This 4-star resort is within close proximity of Dino Park Mini Golf and Kata Porpeang Market.
Make yourself at home in one of the 335 air-conditioned rooms featuring minibars and DVD players. Rooms have private furnished balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 2 spa tubs, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride on the shuttle (surcharge), which operates within 20 km.
Food & Drink
Grab a bite at one of the resort’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink from a bar/lounge or one of the 3 swim-up bars. Buffet breakfasts are available daily for a fee.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. This resort has 4 meeting rooms available for events. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
Most of our experiences (over 3 weeks) were positive but some weren't so positive. Staff were mainly friendly but others were disinterested and didn't provide much customer service. The Carpe Diem team were the exception and provided excellent customer service and in fact made the holiday a memorable experience.
Our stay did not start well. We arrived late on a Sunday and, after struggling carrying our own bags and 3 tired children up to the lobby with no assistance, we were welcomed back. We explained that while we had been to Thailand many times we had never stayed at any Centara resort before let alone this one. We were interrogated several times about this by multiple staff members. I'm pretty sure I know where I have stayed previously.
We were then taken to our room. Having young children we had contacted the hotel months in advance about the possibility of a ground floor room particularly considering the extended length of our stay. We were told there would be an extra charge to guarantee the room we wanted. We declined to pay and were subsequently given a room on the upper levels. When we got to the room we were impressed with the size but there was a lack of cleanliness and the floors were filthy. The sheets turned black from our feet. The towel rail had become detached from the wall and the remote for the tv was missing its batteries. We rang reception and they sent someone to fix the remote and towel rail (the towel rail fell down a couple of times throughout our stay). The blinds in the shower were all broken and one of the blinds in the room didn't work. Despite these minor inconveniences the overall quality of the room was very good.
Buffet breakfast was reasonable and again most of the staff are friendly but there is not a lot of variety and we had lost interest in breakfast by the second of our 3 weeks.
The cleanliness of the room improved. Originally the tea and coffee and also toiletries in the room were not replaced. When I raised these issues after a week the problem was resolved and everything was replaced regularly (but not always). The fridge is very small and there is an ice bucket but ordering ice through the hotel is expensive. Cheaper to get at the family mart at the enterance. There is no cutlery or bottle openers etc. provided in the room.
One evening we were walking into the resort when it started pouring. Myself, my wife and 3 young kids were getting saturated. The porters were all standing undercover at reception with umbrellas next to them but nobody moved or offered us any assistance. In 3 weeks they only opened a taxi door once when we arrived and rarely greeted us when we returned to the hotel. They were very friendly and helpful when we checked out. Although the porters (with one exception) were poor, staff at reception were mostly friendly and always helpful.
The kids club provided at the hotel is tired and boring. Our kids only spent 2 hours there in 3 weeks and did not enjoy the experience. The Carpe Diem entertainment team on the other hand are fantastic. They work every day except Sunday and they are amazing with the kids and also the adults. Tin, Billy, Kelvin, Marina and in the last week of our stay Maja, entertained and genuinely cared for our kids. There were several times we had to change our holiday plans because the kids wanted to be involved with Carpe Diem rather than the activities we had planned. The night before we left we asked the kids if they were excited to go home and their response was yes but we will miss Kelvin, Billy and Tin.
The main reason for our stay was to celebrate our wedding anniversary. We had advised the hotel of this when we booked but it was not recognised at all (except by Tin, Billy and Kelvin from Carpe Diem). It was also disappointing that we stayed there for three weeks but were unable to get the room we requested while watching many others check in and out of that room and at times noticing that it had been left vacant because we refused to pay extra. My recommendation would be that for couples or individuals wanting to be spoilt and have a romantic getaway you might want to consider going elsewhere but I would highly recommend this hotel for families with kids from ages 3 to 13. .
If ever we choose to stay at Centara Karon again it will largely be because of the Carpe Diem entertainment team.
The hotel was everything you need, if you have not been to Phuket before! Staff are very friendly! Rooms are extremely clean! Lots of pools ! Highly recommend this hotel! However if you want a better room, upgrade from superior as this is jist there basic room types!! Overall as a travel agent! I will be recommending this hotel!!
The facilities, location and service is top notch. The great hospitality provided during our stay made our holiday a memorable one. Special thanks to the carpe diem team of Kelvin, Maya, Billy and Tin. The kids definitely enjoyed every moment here! We’ll definitely be back. Cheers!!!
Lovely staff, great kids entertainment wih alot of effort put in.All round good fun and not too expensive....Maybe there coffee could be a bit better, but thats mys fault for loving good coffee.... only thing i noticed was expensive 😂😂👌🏼
I cannot highly recommend this hotel, they were excellant and were very helpful when my husband fell ill there after we arrived with a nurse on site who was with us within 5 mins and a doctor within the hour. On arrival we were hot, bothered and tired, they brought us a cold drink and a refreshing cold flannel, sat us down and took over the booking in process. Fresh fruit was brought to our room a few times during the week which was a lovely surprise, and when my husband was ill let me take breakfast to the room for him. We had amazing views from our superior ocean view room and the facilities were excellant from an adults only pool, fitness room, air conditioned tv lounge, restaurants, everything you need and only minutes flat walk to all the bars, shops, restaurants and the beach.
Thank you to all the staff who were very kind to my husband and I when he was ill, it was a great support for me.