Omni La Mansion del Rio
What We Love
- 4 gourmet restaurants plus rooftop cafe
- The heated pool, set in a private walled courtyard
- Children are warmly welcomed, with treats like milk and cookies and a backpack full of toys and games
What To Know
- WiFi costs around $10 per day
- The chic 17,000-square-foot Mokara Spa is located across the river in a sister property, as is the fitness center
- Pets are allowed with a fee of $50 per stay
- The pool bar is closed in the off-season
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Beamed ceilings, exposed brick walls and terracotta tiled floors lend this 338-room stay the air of a Spanish Colonial-era hacienda, while the stately gardens recall Old World Europe. The standout Las Canarias restaurant sits over three levels that ramble down to the River Walk and features a local produce-driven menu. Rooms are decorated in warm, earthy tones (some have great river views), and all have lavish marble bathrooms and modern amenities like flatscreen TVs. The well-regarded spa, along with the fitness center, are located across the river at sister property Mokara Hotel & Spa.
In the Area
Take a self-guided tour of the River Walk and then head to lively Market Square, less than half a mile from the hotel, which celebrates the city’s Mexican food and culture: don’t miss “Primer Sabado” on the first Saturday of every month, a day-long fiesta that encompasses arts and crafts, street food, entertainment and children’s activities. Finally, head back to the spa and indulge in a “Riverwalk Foot Fix,” a pampering treatment aimed to ease weary feet with a soak, scrub, and massage.
How to Get There
Stayed here for a conference. The hotel, which is at least, in part, in an old historic building, is undergoing what seem to be renovations piece by piece, which did not interfere with the experience. That said ...
The rooms were large, attractive and unexceptional. The bed and bedding was comfortable. The availability of hot water and water pressure (on fifth floor) were good. My room had two sets of French doors that opened to the outside, with a view of a parking garage.
Like almost all hotels, the Omni does the least to look the best, which means that rooms need a deep cleaning every couple of months. Here, the baseboards, scroll-work in the bathroom mirror frames, etc., had the accumulation of many months if not years of dust, along with the edges of carpeting. A good cleaning would almost make such a room feel newly refurbished. But then, I notice these things, and others might not.
As an ardent "green", however, I take exception with the hotel's stated policy about towels (again, not unusual for any hotel). They talk the talk about not replacing towels daily, but they don't walk the walk. Every day, my towel -- neatly hung on a rack to dry -- was replaced with a fresh one. Further, there were no apparent recycle bins anywhere in the hotel. And, by the way, Omni provides toiletries in the small plastic bottles, which can inexplicably multiply throughout a stay even if one does not use them. So, for "green" I give Omni 0 stars.
As part of a conference, the food was good. It was nicely presented, hot and tasty. The servers were pleasant and helpful. Breakfasts were my favorite, with a variety of offerings for any taste. The conference rooms, as in almost all hotels, were freezing, and, I was told, this could not be adjusted. The hotel's IT people were there when needed and proactive.
The overall decor of the hotel is Texas-Mexican, in a background sort of way. There is nothing that you stop to admire, or that really grabs your attention. It simply contributes to an aura of the whole Riverwalk experience and the area in general. The lobby is sufficiently spacious, but does not offer furnishings or an ambiance that invite you to take a load off, relax, converse, etc. It has a bar, good of its kind, but somewhat tucked to the side and not immediately noticeable. Other common spaces were a courtyard with a small gas fireplace and fountain, and the pool area. Both are prettily decorated with Mexican ambiance, but are not especially inviting with plush furnishings, nooks and crannies, etc.
Overall, the staff were very helpful and professional. The Omni is perfectly acceptable, but it lacks that quality that elevates it to memorable.
I went for a wedding expecting a 4 star hotel, but I was very dissapointed with the quality of the room. It looks old and not mantained properly, low water pressure, bathroom light had a hard time turning on, bathroom fan- very nosy, and closet door was hard to open.
The only good thing was the customer service and people working at the hotel
Well let's just say I would never stay here again or recommend this to anyone I know. We were staying here for our wedding anniversary and had the worst stay possible with having to move rooms to waiting till almost 5 for a room to be ready to hearing construction for 2 days that we were there to enjoy romantic weekend so that is the short version overstay and not to mention that we were overcharged from the beginning so I would never recommend this hotel to anyone considering it's an omni which is a 4-star hotel expected way more then what we received