JW Marriott San Antonio Hill Country Resort & Spa
What We Love
- Grand River Suites have amenities like fireplaces and views of rolling hills
- 6 restaurants, including a spa café and several Southwestern eateries
- The emphasis on family-friendly amenities, like a lazy river, Range Rider’s Kids Club and kids-only pool
- World-class golf and spa facilities
What To Know
- With a staggering 917 rooms, this isn’t exactly a boutique option
- While the Lantana Spa has an impressive 30 treatment rooms, reservations are still recommended
- On-site parking is free
- WiFi costs around $15 per day
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
With its hacienda-inspired architecture and relaxed Texan style, this sprawling country resort has a little of something for everyone. Golf aficionado? Look forward to 36 holes of golf on a course that hosts the annual Valero Texas Open, designed by two of golf’s biggest stars, Pete Dye and Greg Norman. Pampering more your scene? The Lantana Spa has 30 treatment rooms, including two couples suites with fireplaces and two outdoor private treatment rooms. Guest rooms are large, with Juliet balconies overlooking the rolling hills of San Antonio Hill Country. When it comes to eating, the choices are just as impressive, with six dining experiences showcasing Texas specialties like BBQ, aged steaks, and Tex-Mex dishes.
In the Area
Take an oenophile’s tour of the surrounding area with Texas Hill Country Wineries or entertain junior travelers at Natural Bridge Caverns, a complex of natural cave systems open for tours and other open-air diversions like zip-lining. For a dining experience that’s more Mex than Tex, head to La Hacienda dos Barrios, whose menu features south-of-the-border treats like carne asada tacos and shrimp-stuffed chile relleno.
How to Get There
The room was great. The service was tremendous. Our primary server could not have been more helpful. The food was delicious. And someone else got to do the dishes. The decor was very festive and relevant to the holiday. Parking was also very easy.
We used the JW Marriott for a week-long corporate meeting the first week of December and were very pleased with the results. Everyone at the hotel was extremely customer service oriented and went out of their way to ensure a successful event for our team from the initial RFP contact in January to the last day of the meeting. The property is beautiful inside and out is in the process of being renovated on some of the floors. The meeting space is very functional and the food is excellent. I highly recommend this property for corporate meetings.
We had a large conference and the venue was all that was advertised. The meeting rooms were very large and accommodated everyone easily. The staff was great and extremely helpful, knowing full well that nearly all were from out of the state.
We came for a 2 day golf tournament over the Thanksgiving weekend. There were a number of organized activities for the kids and the weather was warm enough for the kids to enjoy the pool. The lazy river and pool area are spacious and there are two slides as well. Fitness center is nicely appointed and the rooms are clean with mini fridges. There were s'mores in the evenings and lots of sidewalks for walking. The golf course was well maintained. Laundry is available, which is a nice perk.
There were a few things that could be improved
- the double rooms have full size beds rather than queen beds. These beds are tight for two people. So, the rooms really are tight for 4 people. Also, there is not an arm chair or bench in the rooms, so the only place to sit is on the beds or one office chair. I'm not sure if there are plans for arm chairs - the hotel was undergoing some renovations.
- there were many bees in the pool area--I'm not sure if it is typically like this, but they were quite a nuisance as they seemed to be everywhere.
- watching the kids in the lazy river and pool area can be challenging due to its size. They do have life vests available.
- pool towels and tubes seemed to run out/low when busy.
- It would be nice to have a cafe+pizza type of area for quick lunch/dinners. There is a Starbucks and lounge area/restaurant (Cibola Moon), but a more diverse choice would be helpful.
First, the people were fantastic for the most part, this was a set of issues with the hotel more than people. It was 1 great night and 1 horrible one. We decided to stay two nights and asked if we could just stay in the same room, we were told yes. We requested the extra night within 60 minutes of checking in. On our way back to our room the first evening the gentleman who had checked us in caught us headed to the elevator and said we'd have to change rooms the next day as they were going to do maintenance on our room. I asked if it could be delayed a day as we had our bags unpacked, toiletry items out in the bathroom, etc. He said no but would put us in a really nice executive suite. At approx 2:45pm the next day I finally called down to see if i was moving or not as I'd been waiting around the room for a couple hours, instead of hanging out at the pool with my wife! They came and got me and my bags and took us across the hotel to a huge suite. It was a bit dated but very nice... except the bed, which was horrible. It was an older mattress that the hotel had decided to get more use out of by putting a thin foam topper on... which promptly popped off the ends of the bed when I rolled over the first time, and bunched up underneath me. So several times during the night I got up, waking my wife, to stretch the topper back out. That was on top of the paper thin walls which allowed the TV in the next door unit to pound music into my room until after midnight. The big room was nice, but I stay with Marriott, especially a JW, to get a good nights sleep. So I was 50/50 on this stay. Also, when we were on the 6th floor in the first room that wing was being supported by a single elevator as access to the 4 elevator bank was blocked due to construction. If that was called out on the website when I booked it must have been in tiny print as I don't recall any warning about ongoing construction. What should have happened is not making a customer pack up, lose time with his wife on their romantic weekend getaway, just because your hotel made a booking error that was no fault of mine except wanting to stay with you an extra night.