JW Marriott San Antonio Hill Country Resort & Spa
What We Love
- Grand River Suites have amenities like fireplaces and views of rolling hills
- 6 restaurants, including a spa café and several Southwestern eateries
- The emphasis on family-friendly amenities, like a lazy river, Range Rider’s Kids Club and kids-only pool
- World-class golf and spa facilities
What To Know
- With a staggering 917 rooms, this isn’t exactly a boutique option
- While the Lantana Spa has an impressive 30 treatment rooms, reservations are still recommended
- On-site parking is free
- WiFi costs around $15 per day
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
With its hacienda-inspired architecture and relaxed Texan style, this sprawling country resort has a little of something for everyone. Golf aficionado? Look forward to 36 holes of golf on a course that hosts the annual Valero Texas Open, designed by two of golf’s biggest stars, Pete Dye and Greg Norman. Pampering more your scene? The Lantana Spa has 30 treatment rooms, including two couples suites with fireplaces and two outdoor private treatment rooms. Guest rooms are large, with Juliet balconies overlooking the rolling hills of San Antonio Hill Country. When it comes to eating, the choices are just as impressive, with six dining experiences showcasing Texas specialties like BBQ, aged steaks, and Tex-Mex dishes.
In the Area
Take an oenophile’s tour of the surrounding area with Texas Hill Country Wineries or entertain junior travelers at Natural Bridge Caverns, a complex of natural cave systems open for tours and other open-air diversions like zip-lining. For a dining experience that’s more Mex than Tex, head to La Hacienda dos Barrios, whose menu features south-of-the-border treats like carne asada tacos and shrimp-stuffed chile relleno.
How to Get There
Great resort and very friendly staff: Amy/Anthony at Latana pool, Christopher at front desk, Jon at tennis, David at the cibolo omelette station, and Gilbert and Michael at cibolo bar. Would return when my travels take me to the area. Only 25 min from downtown San Antonio
We have stayed at this JW on numerous occasions, both for work and pleasure. While the amenities and food are decent quality, the service has definitely gone downhill. On our most recent visit we booked a golf package along with the room. Upon arrival staff were unable to verify this (despite the up charge being shown plainly on the bill). Front desk staff reassured us that this had been remedied. We also verified this with the concierge the next morning. Unfortunately when we checked in for golf there was again no record of our golf package. TPC staff were very helpful and called the front desk again to confirm. Unfortunately the front desk and management, as in previous reviews here, were dismissive and totally unapologetic, unable to confirm. This really put a damper on what could have been a very nice weekend. In our next trip we will choose Hyatt Lost Pines.
Called the toll free number to reserve pool cabana and rooms to bring my family back; we had stayed here last year and I had reserved all the details of the trip via the toll free number. Told the reservation specialist we wanted the room only if we got a pool cabana. She said pool cabanas were available, and that she had reserved us one for Saturday and Sunday along with our two rooms. Last year we received an email confirming the pool cabana, when I did not receive a similar , I called back the toll free number and they said the Cabana was “showing in the notes to the room” and we were good. However, when I arrived at the resort, the staff at the hotel said there is no way the toll free staff could have reserved me a cabana because that has to be done on something called ipoolside. When I asked the concierge (who told me this) how I was magically supposed to know about ipoolside when one of her reservation colleagues told me she had reserved us a cabana, she just dismissively shrugged her shoulders and said “well that is how it is done.” Had they of told me up front there was no cabana available, we would have looked at other resorts where we could have gotten one. JW Marriott used to have a better standard of service; clearly those standards have significantly deteriorated and the toll free staff is not trained well.
Stayed two nights for a work conference. Had a double room with a balcony overlooking the front of the hotel. Large, spacious room with amazingly comfortable beds. The balcony was a bonus with a nice view. I did not visit the pool or water park because it was cold, but it looked fun. The restaurants served delicious food, especially the one in the lobby, the brisket flatbread was superb. The service and food provided for the conference was good and plentiful. My only negative thing to say would be it is a good distance from the city and attractions.
Business stay to attend conference held at resort. I thought I was in heaven. Room was huge with a king bed, 60 inch tv, desk and couch. Bath was large with a walk in shower. Finishes were beautiful and bed comfortable. Seven restaurants on premises. Food was divine and staff first class!!!