JW Marriott San Antonio Hill Country Resort & Spa
What We Love
- Grand River Suites have amenities like fireplaces and views of rolling hills
- 6 restaurants, including a spa café and several Southwestern eateries
- The emphasis on family-friendly amenities, like a lazy river, Range Rider’s Kids Club and kids-only pool
- World-class golf and spa facilities
What To Know
- With a staggering 917 rooms, this isn’t exactly a boutique option
- While the Lantana Spa has an impressive 30 treatment rooms, reservations are still recommended
- On-site parking is free
- WiFi costs around $15 per day
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
With its hacienda-inspired architecture and relaxed Texan style, this sprawling country resort has a little of something for everyone. Golf aficionado? Look forward to 36 holes of golf on a course that hosts the annual Valero Texas Open, designed by two of golf’s biggest stars, Pete Dye and Greg Norman. Pampering more your scene? The Lantana Spa has 30 treatment rooms, including two couples suites with fireplaces and two outdoor private treatment rooms. Guest rooms are large, with Juliet balconies overlooking the rolling hills of San Antonio Hill Country. When it comes to eating, the choices are just as impressive, with six dining experiences showcasing Texas specialties like BBQ, aged steaks, and Tex-Mex dishes.
In the Area
Take an oenophile’s tour of the surrounding area with Texas Hill Country Wineries or entertain junior travelers at Natural Bridge Caverns, a complex of natural cave systems open for tours and other open-air diversions like zip-lining. For a dining experience that’s more Mex than Tex, head to La Hacienda dos Barrios, whose menu features south-of-the-border treats like carne asada tacos and shrimp-stuffed chile relleno.
How to Get There
Here with San Antonio Grandkids & Family. This JW is top notch
. Large pools and water park, lazy river, water slides. Activities for the kids all day long. Large king suite wonderful service.” by all staff. Try to get a room with a pool view. Valet parking is $36 per night, but you can park yourself for free. Starbucks on premises.
It is your Normal JW MArriott resort. One can expect the staff to be really nice, and want to cater to their guests. However, we paid $399 for one night here. It was a beautiful room and we were given a resort food and beverage credit as part of our elite status. We used the food and beverage credit for the buffet at the restaurant. They apparently had a huge crowd for the water park portion of the pool. They also had a movie night by the pool and that was fun for the kids. We relaxed on lounge chairs watching the movie. It was a very good getaway but nothing absolutely spectacular or extraordinary compared to other JW MArriott hotels.
We just returned from spending 2 nites @ the JW Marriott Hill Country the week following the July 4th holiday (2018). We were 2 adult couples, no kids. After checking in, the first thing we noticed was some of the furniture in the rooms was missing since a friend’s pic we’d seen from their stay for 1 nite a month prior...hmmm. No coffee table or ottoman in front of couch? Interesting that the absence of key furniture was not reflected in the nightly rates of both hotel rooms. In doing some further checking (after we checked-in...wrong time to research), we also learned the hotel was very recently sold (July, 2018) to an out-of-state group of international investors - The Blackstone Group, LP - for $650 million. Hope they also plan on investing some major bucks on updating the well-worn rooms complete with off-track draperies, mildewed tile shower floors, non-cooling room refrigerators, low-flow (more like a trickle) sink plumbing and twin flat sheets to cover with on the king size beds - no lie...twin size...barely reached top edge of mattresses in both rooms - unreal.
If you’re an adult couple with no kids, looking for a relaxing vacation, SKIP THIS HOTEL. As stated, we were 2 couples (*we’re NOT OLD either!) - & each couple rented a king bedded room w/ full balcony for 2 week nites (not a Friday). Of course we expected some kids with the lazy river pool, slides, etc., which is why we were looking forward to spending time at the Adult-only infinity pool, & the spa. Our golf-obsessed husbands also had plans to play golf @ The Oaks (TPC Course). First of all, the Adult-Only pool rules are NOT enforced. Tons of underaged kids & pre-teens were in the Adult pool & hot tub. Several parents blatantly brought in kids with floaties (age limit for pool is 18 yrs. old) & it appeared obvious that many of the pool patrons were not even paying guests of the hotel. People were smoking within the pool area, & trash around pool perimeter was not picked up while we were there. We also observed an older couple (appeared to be 75+ year old grandparents) get into the pool IN THEIR CLOTHES?!! I kid you not...the woman got in the pool with her bra, blouse & pants on. Then her fully-clothed husband followed! At that point, we’d had enough & decided the JW Adult Pool “experience” wasn’t for us.
The Lantana Spa was excellent (lots of services & specials offered), and while there, we discovered the Spa’s outdoor pool/hot tub is available to Spa guests for same day use as spa services. Our husbands joined us there following golf (for a nominal $10 fee), & we spent the entire rest of the day @ the spa pool. Was awesome, and drinks/food are available poolside from the on-site bistro, “Replenish”. (*Unlike the Adult-only pool which has no on-site bar/restaurant). Following our most recent experience, we’ve decided to avoid the JW Marriott Hill Country at all costs, and just drive up for the day when we get the urge to indulge in spa services or the guys get the urge to play golf there again. If we do decide to stay someplace overnight, it definitely WON’T be @ the JW. While the hotel common areas (Lobby, outdoor patios, etc.) are nice and the exterior landscaping & golf courses are stunning, the enjoyment of it all is totally offset by the huge amount of unsupervised kids running around everywhere and the well below average, overpriced hotel rooms.
One last note...the maid apparently “reprogrammed” the A/C in our room on the 2nd day of our stay when she cleaned the rooms. We woke up several times in the middle of the night sweating our ***** off. No adjusting of the thermostat would lower the temp - it felt like vent air was blowing out of the A/C registers (and yes, our balcony doors were tightly closed & locked). How DARE Marriott restrict hotel guests’ settings/control of in-room thermostats. No worries though, because we found instructions online for how to override their intentional, forced restrictions....and they worked like a charm - lol. Really Marriott?? Especially when you’re already charging your hotel guests a shady $40 per day “Resort Fee” (plus taxes/fees) in addition to the inflated, disproportionate room rates. Epic FAIL!!
(**Please spare us the typical canned response by a JW Mgmt. Team Member of this review being a “teachable moment” - so disingenuous & an insult to your guests’ intelligence).
The location it’s perfect to escape for a couple days. The hotel it’s so pretty and huge there’re too many options to do. Definitely I will come back, the only reason why I’m not rating the most it’s because the service at the check in it’s not the best for a JW.
Attended for business event, great service, stay, amenities, the dinner they put together and the lunches and snacks between meetings were good and convenient. I actually spent 3 days total never leaving this property. Although I missed out on the rest of San Antonio because business was required, I was still able to join a relaxing and entertaining time