The Ritz-Carlton, Dallas
What We Love
- Chef Dean Fearing’s all-star culinary program, led by his namesake restaurant
- Monday–Saturday nights at 6pm, the Guacologist whips up the avocado dip with margaritas in the lobby
- The only hotel in Dallas with a Club Level exclusive to keyholders
What To Know
- WiFi comes with a fee
- Rooms and suites are generously scaled to Texas-sized proportions
- The location is on the cusp, but in the future will feature access to the Arts District through a five-acre park
- The fitness center is accessible 24 hours a day with room key
- Both parking and pets (under 25 pounds) incur a fee
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
As the city’s first big luxury-chain hotel, the Ritz fits right into the scene in the Big D, mixing opulence with Chef Dean Fearing’s down-home spirit. The flagship restaurant lured the beloved chef from his home in the nearby Mansion, but here his menu nails upscale contemporary cuisine with Southwestern influences and his presence extends to the spa’s Margarita Salt Scrub. The Spa goes big, offering Ritz signatures with local ingredients in a 12,000-square-foot space. The 218 rooms and suites are as elegant as you’d expect, and service is par for the gold-standard course.
In the Area
Situated between burgeoning downtown and lively uptown, the hotel’s neighborhood has come to life since its 2007 opening, mainly because of the art scene. The Arts District sits within a half mile of the hotel, with the renowned Nasher Sculpture Garden recently joined by the Perot Museum of Nature and Science. The nearby AT&T Performing Arts Center and Dallas Symphony mark a tremendous expansion in the cultural arena, and visitors to Dallas won’t want to miss the Sixth Floor Museum dedicated to JFK’s assassination. Fearing’s leads the restaurant scene, but find great Tex-Mex at Avila’s or local favorite El Fenix.
How to Get There
The hotel lobby is adorned with beautiful flowers and has a relaxed, calm ambiance. You can't beat the service here - the staff is professional and courteous and friendly. We enjoyed our dinner at Fearing's...our meal was perfect. We had drinks at the bar before dinner and they don't scrimp on the alcohol in the cocktails.
Our room was quiet and comfortable with all amenities. I especially like having a tub in addition to a shower. The bathroom is huge, great for two people. We had room-service breakfast and it was perfectly prepared.
Love this hotel! Our favorite in Dallas.
A very top level hotel in Dallas, probably the best by far (have stayed in 8-9 of them in Dallas). The staff is extremely courteous, friendly and always have a smile. The “snake” bar is legendary and staffed by fast, efficient and smiling staff who remembers your favorites, name and seems to know you even free only a couple of stays. The front desk is fast, and the valet/drivers will gladly take you on a short drive if the cabs are busy. Rooms are luxurious and room service is fast, and food is awesome. I know I sound like a “sales” person, but when I can afford it, this is where I always want to stay. I, and my wife, has never stayed at a better hotel in Dallas. Great dudes to staff and managers!
amenities were to be expected of a Ritz Carlton, superb service. room was HUGE, we had a corner room, with lots of light and the biggest hotel bathroom i've seen - we could even wheel our stroller in it (with plenty of room to spare). the afternoon guacamologist is a nice touch and you get a mini margarita @ check-in. there's also a peloton bike in their fitness center.
Overall we had a great time, however we did have a few hiccups that I wouldn’t have expected at a hotel of this supposed caliber.
Check in was where we had our first issue: upon checking in we were told that the only suite available on the club level was an ADA suite with less bathroom amenities. We were given the option to have a suite on a different floor and still have access to the club. I specifically booked the club level suite instead of a “club access” suite so this was a little disappointing. The lady at the front desk didn’t really seem to understand my frustration and her only response was that there were only 3 of the kind of suite that we booked on that floor and they were all in use. So off we went to our suite on the 4th floor. Despite the hiccup at check-in we were still very impressed with the lobby and service we received.
As many other reviewers mentioned. We were offered a margarita shot at check-in that was very good. Multiple doormen to offer to carry your bags and it seems like every employee is ready to assist with whatever you need.
Oh. And the flowers in the lobby were gorgeous.
Our first order of business after check in was to check out the room and the club lounge:
The club lounge was awesome. The staff there was amazing. And the food and drink selection was awesome. This definitely shaped our entire experience and IMO was the one thing that wholly justified the price point.
The only problem: having to constantly take the elevator to the 7th floor and then back to the 4th. I probably should have just accepted the ‘accessible’ suite on the 7th floor. But just being presented with that choice wasn’t something I thought would happen at the ritz? I don’t know how you can book a room that’s not available. Especially when you book so far in advance. I don’t know 🤷🏻♀️
The staff at the club lounge. The older gentleman, I forgot his name, Richard? Called us by name each time we frequented the club and made the experience very personable. The other woman, I think her name was Liza. She was amazing. Called and made reservations for us at her recommended restaurant that was AMAZING. It’s not at the hotel. But Al Biernats is within range of the car and the staff were nice enough to drive us and pick us up in the house car. House car is first come first served and we had no issues using it at 5pm on a Saturday. Driver was very friendly and professional. We were relieved because sometimes those rides can be awkward.
We ate there our first night after checking in and it was a couple hundred dollars I wish I had back. Service was slow and the place was PACKED and loud - it was a Friday night so that’s expected. Just not our atmosphere/crowd. Our waiter got a huge table in the private room and after that we had a solid hour of gaps in service; waiting around to be asked about dessert, waiting on dessert menu, waiting on check, etc. overall extended our dinner an extra hour and we were just ready to go by the end.
Chef Fearing was very nice. Walked around and chatted up all the customers. Sent us a “special treat” prior to dinner arriving and stopped by personally to ask how the food was.
Food was delicious we just didn’t care much for the ambiance of the restaurant. We sat facing the kitchen and I got to watch all the food being made and listen to all the orders being yelled and watch our waiter cough all over the place. It just wasn’t the most romantic of spots. A little bit of research on my part would have uncovered this. Nonetheless. Quality food and am happy to have had the experience but we won’t go back there.
Also the Rattlesnake bar attached to the restaurant. Lots of prostitutes on the weekends it seems. Makes for fun people-watching. But not very kid friendly. Then again. It’s a bar. But some of the bar is visible from the hotel lobby. We don’t have kids but I cringed watching some kiddos walking through there to get to the restaurant.
OMG THE SPA!! The best part of the trip. Just loved it. Robes were super comfortable (we bought some after the fact because they’re just SO comfy). Service was impeccable. “The experience” shower was fun. There’s a hot tub/water area. Regular showers. Sauna. Steam room. And every amenity you can think of; blowdryer, deodorant, razors, shampoo, Qtips, mouthwash etc. And the attendant will bring you champagne or a mimosa. SO RELAXING. Amber was awesome and showed me around. Craig was my masseuse and amazing. Immediately put me at ease.
My advice. GO TO THE SPA. And arrive early. Like an hour early. And relax. Next time we’ll be going more than once. Or maybe we’ll go on a day trip to Dallas and the spa. It was perfect.
This was our other hiccup. They charged for the valet even though it was included in our “rate package”. I called down to the front desk and they quickly remedied this; however this was an inconvenience I just didn’t expect. And I’ve read other reviews from people that had the same problem. The most concerning issue for me is that they’ve currently charged my card twice...once for $500 more than our total bill? Maybe the first was a temp auth? I don’t know. Either way. Staying at the ritz isn’t cheap and by charging my card twice they effectively maxed out that card. Not a big deal because I’m sure one charge won’t remain. But it’s just another thing I have to keep an eye on. Upon looking up our rate details i noticed that we had a $50 spa credit that I completely forgot about. We never received that either. But at this point it’s not worth it to call up there and try and sort that out. And we did thoroughly enjoy our spa visit. Again. It’s just the little things. I would recommend that you keep track of what your rate includes because the ritz sure won’t. Which is a shame.
Overall. We enjoyed our stay and will likely return. The issues we had were minimal; no hotel can be perfect at every step and the service as a whole was phenomenal. We truly had a relaxing getaway.
This is a lovely property with all of the sophisticated details that exemplify the Ritz Carlton brand. Entrance and Lobby are perfectly designed to be inviting and comfortable, with unpretentious traditional architecture, furnishings and lighting in a grand but restrained manner. Very easy to relax in this warm Lobby.
The people here are equally as welcoming and warm. Greeted by the nice Bellman named Fitsum from Ethiopia. Welcomed to my room by Tomas, who has a bright future. Very engaging young man who explained all the details in a genuinely friendly manner.
The standard room was bright and spacious. Everything about it met all needs and then some. Didn't use any of the facilities such as Spa or Pool but imagine they were beautiful.
Tried to get into Fearing's Restaurant for dinner without a reservation for one but there was a function and it was quite busy. Disappointed but there are some nice places across the street. Don't bother with Morton's Steak House to the left, because there are other options at the opposite corner. I missed out on those. They looked very nice and I wish I had turned right instead of left out the front door of the hotel.
But I did have the chance to have breakfast at Fearing's and was thoroughly pleased. Greeted and seated by the lovely Lorena and served by Laura, with smiles and excellent service.
Would readily return if the opportunity arises to visit Dallas again.