The Ritz-Carlton, Dallas
What We Love
- Chef Dean Fearing’s all-star culinary program, led by his namesake restaurant
- Monday–Saturday nights at 6pm, the Guacologist whips up the avocado dip with margaritas in the lobby
- The only hotel in Dallas with a Club Level exclusive to keyholders
What To Know
- WiFi comes with a fee
- Rooms and suites are generously scaled to Texas-sized proportions
- The location is on the cusp, but in the future will feature access to the Arts District through a five-acre park
- The fitness center is accessible 24 hours a day with room key
- Both parking and pets (under 25 pounds) incur a fee
- Kids Club
- Parking On Site
- Room Service
As the city’s first big luxury-chain hotel, the Ritz fits right into the scene in the Big D, mixing opulence with Chef Dean Fearing’s down-home spirit. The flagship restaurant lured the beloved chef from his home in the nearby Mansion, but here his menu nails upscale contemporary cuisine with Southwestern influences and his presence extends to the spa’s Margarita Salt Scrub. The Spa goes big, offering Ritz signatures with local ingredients in a 12,000-square-foot space. The 218 rooms and suites are as elegant as you’d expect, and service is par for the gold-standard course.
In the Area
Situated between burgeoning downtown and lively uptown, the hotel’s neighborhood has come to life since its 2007 opening, mainly because of the art scene. The Arts District sits within a half mile of the hotel, with the renowned Nasher Sculpture Garden recently joined by the Perot Museum of Nature and Science. The nearby AT&T Performing Arts Center and Dallas Symphony mark a tremendous expansion in the cultural arena, and visitors to Dallas won’t want to miss the Sixth Floor Museum dedicated to JFK’s assassination. Fearing’s leads the restaurant scene, but find great Tex-Mex at Avila’s or local favorite El Fenix.
How to Get There
Let me put this upfront. after complaining about all the problems through Marriott's internal hotel survey after stay, I was contacted and the points I used to book the one night was refunded. Although I do want to report what I have encountered for other travelers.
the hotel itself looks and feels great when walking in. What a ritz carlton should feel like. I was offered a margarita at check in. The conversation at the check in desk were pleasant. I was offered to try the club lounge which was "voted best among all ritz carlton hotels". And I quote, "For $75 a night" I vaguely remember that was the going price for a night, since I was staying on points I thought I would spend that money. Note the quote here it became a problem later.
Now onto the good things first. As promised, the club lounge is great. It has 5 offerings per day, breakfast, lunch, afternoon tea (for one night stay, I didn't get to experience that), evening hors d'oeuvre then dessert. I came in around 6pm so started with "hors d'oeuvre" and didn't expect to see duck breast in red curry plus some great small plates like steak and fish. the desserts actually wow'ed us. Breakfast were good but lunch is a bit weak after the previous night's offerings with just some sandwiches. That night, we had hot water issue. The hot water in shower would randomly cut off for 30 seconds to 1 minute then start again. It startled me to jump out of the shower. It was freezing cold. It took 4 calls spread out through the next 45 minutes to get someone to show up at the door. Even though each call the other end were polite and offered to send someone up "immediately" I understand it's a big hotel but it was 10:30 in the evening, I don't think many rooms would have the same plumbing issue? Anyway, the engineer showed up, looked at the water, even took a video of it's happening and admitted he had no idea how to fix it, called his supervisor and didn't have a way to fix it. We were offered another room but it was a downgrade room (from a club floor corner room to a low floor regular room facing the walls of other buildings), so we declined it and just used the shower in that room to take a shower. We went to bed after midnight after everything is done. The next morning, the bill showed up under the door charged me 150 for the club access instead of 75. After breakfast, I called the customer service to discuss the bill, I was told that the cost is 75 per person not per room. I quoted what I was told the previous day and called it a misunderstanding or lack of clarification. The agent were firm about the charge and didn't want to discuss it saying she weren't at the desk when I was checked in and would leave a note for the agent who checked me in to contact me and further discuss this. Of course nobody ever called me, not on the day I check out or any day afterwards. At that time, I asked the agent for the next request, my wife didn't feel too comfortable and would request a late check out past 12pm. Her reply? "We at Ritz-Carlton don't do late check out". Really? that attitude really ticked me off. Never once in any of my hotel stays I was talked to that way. I quoted the Mariott web site's policy that as a gold elite member I have up to 2pm to check out. I tried to reason with her with the things happening previous night to cause us to get up late and now my wife needs some rest to recover (my wife had health issues to start with). She finally said that she would help me by extending the check out time to 1pm and no more.
I have put the whole story into the hotel survey as I have mentioned at the beginning and I was contacted by email to offer an apology and refund the points for the night I booked. I really wasn't looking for the night stay to be refunded. I just want $75 back as I didn't know I was charged that amount. But the $150 is still charged for the club access. I will just leave at it that way. The hotel itself were pretty nice, as what you would expect at a Ritz Carlton.
I have stayed at the Ritz Carlton in Dallas four times over the last four years. The service is consistently excellent and friendly. Fearings restaurant has amazing food. There is a vibrant bar scene with an outdoor patio and fireplace. The lobby is a comfortable place to meet friends and colleagues. Great Spa, workout room and pool. And of course the rooms are spacious and comfortable.
Stayed in January 2019 fir a conference. Checkin was not super great--no one made eye contact with me for over 5 minutes, but once they did acknowledge me standing there, things went smoothly. Room was lovely, conference venue was good, conference food was good as well. Restaurant and spa were terrific.
I just got back from a two night stay here. Room 807. The room was lovely and service was what you expect. HOWEVER, the shower would not heat either morning. (And yes, I travel so much I know just about every shower control out there).
Had to get by with speed bath - not what I wanted or expected. After the first day, I called Housekeeping and asked that they have it fixed. At 6:30 am today....found out it wasn’t.
My daughter and I (she’s 22) booked this room as a
celebration. She has special needs-without going into details, this was to be a special time for us. I booked a concierge floor room—check in is 3:00-it’s now 6:10 and we have not been given a room. However we have been credited $50 then $100, a total of $150, for the ‘inconvenience, because our Elite members, who get to check out at 4:00, filled the room with smoke and we can’t get rid of the smell.’ But wait-we are Marriott Elite members-and isn’t this now a Marriott? The attitude of front desk attendant 2 (out of 4) snottily informed me that because I’m not Elite (which I am), the slobs before me had every right to smoke and also cause a three hour check in delay. Wow. Can’t really look at the actual physical hotel right now as I’m still on the hook for $700 plus. Won’t be returning.