The Ritz-Carlton, Dallas
What We Love
- Chef Dean Fearing’s all-star culinary program, led by his namesake restaurant
- Monday–Saturday nights at 6pm, the Guacologist whips up the avocado dip with margaritas in the lobby
- The only hotel in Dallas with a Club Level exclusive to keyholders
What To Know
- WiFi comes with a fee
- Rooms and suites are generously scaled to Texas-sized proportions
- The location is on the cusp, but in the future will feature access to the Arts District through a five-acre park
- The fitness center is accessible 24 hours a day with room key
- Both parking and pets (under 25 pounds) incur a fee
- Kids Club
- Parking On Site
- Room Service
As the city’s first big luxury-chain hotel, the Ritz fits right into the scene in the Big D, mixing opulence with Chef Dean Fearing’s down-home spirit. The flagship restaurant lured the beloved chef from his home in the nearby Mansion, but here his menu nails upscale contemporary cuisine with Southwestern influences and his presence extends to the spa’s Margarita Salt Scrub. The Spa goes big, offering Ritz signatures with local ingredients in a 12,000-square-foot space. The 218 rooms and suites are as elegant as you’d expect, and service is par for the gold-standard course.
In the Area
Situated between burgeoning downtown and lively uptown, the hotel’s neighborhood has come to life since its 2007 opening, mainly because of the art scene. The Arts District sits within a half mile of the hotel, with the renowned Nasher Sculpture Garden recently joined by the Perot Museum of Nature and Science. The nearby AT&T Performing Arts Center and Dallas Symphony mark a tremendous expansion in the cultural arena, and visitors to Dallas won’t want to miss the Sixth Floor Museum dedicated to JFK’s assassination. Fearing’s leads the restaurant scene, but find great Tex-Mex at Avila’s or local favorite El Fenix.
How to Get There
-The reservation was confirmed for 3:00pm but when I called at 3:45pm to make certain the room was ready I was told it was not. That the hotel was very busy. (Why is that relevant to me?) This is the same problem I had when I was here last month.
-They then downgraded my room! The “superior suite” I was eventually checked into was not what is shown on the web site. It was small and lacked a powder room. I had to call and ask for a manager at the front desk and then go down to the front desk to get the correct suite.
-I called room service at 3am to change my breakfast delivery from 7am to 6am. Think guest services answered. Breakfast didn’t come at 6. Called room service. They said “they didn’t tell us you changed time.”
I’ve only been at hotel about 12 hours. Will be here 2 days. Wonder what else goes wrong!
I won’t be back again. The Crescent Court is across the street and I’ve been there too. Much better run hotel.
I was stranded at DFW desperate calling different hotels to get rooms as it was late at night. Everyone was full! I finally called the Ritz and spoke to Lu, she said the only room left was an accessible room but to come over and she would take care of me. All I wanted was a bed so I was thrilled! I arrived and was surprised to be greeted by Lu and; hearing the words "Welcome we've been expecting you" was music to my ears! She was caring and gracious, she scheduled a wake up call as I was only staying for 7 hours and even arranged to have coffee delivered for me in the morning! How amazing was that! Thank you for providing a great experience.
Just returning from a business trip in Dallas, after staying at the Ritz. This is a great Ritz. The rooms are spacious, clean, modern and impeccable. WiFi perfect. Room service was spot on and fast. And the treat that was waiting for me in my room after check-in, okay, I devoured it.
Recently traveled to Dallas for a business trip and stayed 2 days. Totally amazing experience. Wonderful amenities, super friendly staff and classy environment that one expects from the Ritz. I was especially impressed with the floor host, Didi Bonde, who went out of his way to take care of my business colleagues. His recommendations for off the beaten track restaurants and activities were spot on. I will definitely be back!
I have stayed at this hotel twice over the last two years for medical meetings. On both occasions the room and service were terrible, and compromised the purpose of the trip. The last time, I was put in a room which had some handicapped features without asking me. When I inquired why this had been done (I made the reservation months in advance), I was told this was a consequence of the meeting rate. The next morning, the shower in the antiquated tube did not function because the diverting valve was stuck. I did not have time to wait for it to be fixed but contacted the desk and requested it be repaired while I was at the meeting. I returned that evening to find nothing had been done. I called again and, after about 30 minutes, a courteous member of the staff did fix it. However, I had to wait until it was done the assure something happened this time. By that time, every restaurant in the area was overrun. The manager offered me $50 off the room rate for one night (which I am sure my employer appreciated) and then a breakfast. Unfortunately, the hotel restaurant did not open until after my meeting started, and breakfast was included with the meeting. The previous year, I experienced similar problems with the room I was given. I tried, unsuccessfully, to get the meeting moved for subsequent years. In order to avoid this hotel, I will probably attend the same meeting in a different city, at increased expense. I filled out a blistering, on line review of my stay on the Ritz website, but never received even a formula response.