The Ritz-Carlton, Dallas
What We Love
- Chef Dean Fearing’s all-star culinary program, led by his namesake restaurant
- Monday–Saturday nights at 6pm, the Guacologist whips up the avocado dip with margaritas in the lobby
- The only hotel in Dallas with a Club Level exclusive to keyholders
What To Know
- WiFi comes with a fee
- Rooms and suites are generously scaled to Texas-sized proportions
- The location is on the cusp, but in the future will feature access to the Arts District through a five-acre park
- The fitness center is accessible 24 hours a day with room key
- Both parking and pets (under 25 pounds) incur a fee
- Kids Club
- Parking On Site
- Room Service
As the city’s first big luxury-chain hotel, the Ritz fits right into the scene in the Big D, mixing opulence with Chef Dean Fearing’s down-home spirit. The flagship restaurant lured the beloved chef from his home in the nearby Mansion, but here his menu nails upscale contemporary cuisine with Southwestern influences and his presence extends to the spa’s Margarita Salt Scrub. The Spa goes big, offering Ritz signatures with local ingredients in a 12,000-square-foot space. The 218 rooms and suites are as elegant as you’d expect, and service is par for the gold-standard course.
In the Area
Situated between burgeoning downtown and lively uptown, the hotel’s neighborhood has come to life since its 2007 opening, mainly because of the art scene. The Arts District sits within a half mile of the hotel, with the renowned Nasher Sculpture Garden recently joined by the Perot Museum of Nature and Science. The nearby AT&T Performing Arts Center and Dallas Symphony mark a tremendous expansion in the cultural arena, and visitors to Dallas won’t want to miss the Sixth Floor Museum dedicated to JFK’s assassination. Fearing’s leads the restaurant scene, but find great Tex-Mex at Avila’s or local favorite El Fenix.
How to Get There
Decided to stay at the Ritz Carlton on my most recent trip to Dallas based on reviews that it was the best rated hotel in town. Regrettably that was not my experience. At just over 6ft tall and a Gold SPG member you would think the desk agent or manager would not place me in a handicapped room where the shower head only goes to about 5 ft. Just an amazing lack of consideration for a frequent traveler checking in midday when 99% of the time most availability exists within open or rooms in cleaning. Would have gladly waited or come back a bit later. Suffice it to say, no a bit of consideration up front, nor courtesy upon being notified following check in.
Such a tremendously poor customer experience that my first trip to the Ritz Carlton in Dallas, TX will most likely be my last and perhaps last at the Ritz Carlton brand. Numerous stays over the decades at various Ritz properties don't seem to matter.
I had the chance to interact with the concierge, valet, housekeeping, bartender, and front desk staff. They were all equally helpful, kind and not snobby at all!
I likely would never have dared staying at the Ritz prior to this assuming I would feel a bit out of place, but honestly it was great and i’d love to go back again!
The BED was incredible, the coffee was great, and housekeeping paid so much attention to detail.
Definitely hit the 2nd floor pool and eat the flower!! Yes, flower! It’s amazing, trust me.
We stayed for two nights at the Ritz Carlton Dallas. Our family of four opted for a one bedroom, with two queen beds, because the price of the rooms were very high. Typically we would reserve two rooms, but we knew we would not spend a lot of time in the room for this short layover. We were greeted by Melvin, the Doorman, who was very nice and very helpful throughout the trip with directions and conversation. He made sure to engage us each day on our plans for the day and ask us how the previous day went. Ritz customer service at its best.
The room itself was comfortable and on the larger side. There were two desk chairs, a relaxing chair and two comfortable beds. The HVAC worked well and the room was generally quiet. As previous reviews have noted, the rooms could be in line for an upgrade as to the decor, but overall we felt like this was your typical Ritz property (having been fortunate enough to have stayed in Orlando, Dove Mountain and Half Moon Bay). Parking is valet only, but the valet team gets your car quickly.
We had breakfast each day at the hotel, which was good, but on the high end of the price spectrum for what you get. Breakfast was included in our room rate and it seemed to cover the majority of our meal even for four people—the hotel was a bit coy with how much the breakfast package was worth. The service at breakfast (Matt was our server each day) was quick and friendly, again what we have come to expect during our Ritz stays.
The hotel is located about 40 minutes from DFW and seemed to be a place for business meetings and to “be seen” as there were many well dressed people with high end cars who seemed to be locals arriving for evening events.
The BEST hotel in Dallas. To say that the service is amazing would be an understatement. My kids love this hotel! Everyone there wants to make sure that the kids are having a good time. They literally go out of their way to ensure that everyone feels comfortable. My son was so impressed with the service that he wanted to tell the owner of the Ritz how awesome the hotel is. This is always our choice hotel while visiting Dallas. We ❤️ The Ritz!! Kem Barrera and Alexander Barrera
I have been fortunate to stay in Ritz Carlton properties across the U.S. and in several other countries. I think the Ritz Carlton Dallas is among the very best. It's over-the-top luxury is tempered by incredibly friendly, big-hearted Texans - the staff was really great - except for the well-meaning but intrusive maid who decided to tightly wrap my brand new phone cord that I had literally just straightened when I took it out of the box several hours earlier... The room service was excellent and a fine value for the quality of food and presentation. The spa was filled with friendly employees and reminded me of one of those giant fancy spas you'd see in Vegas... The room was comfortable and quiet. I really loved staying here and will go back.