What We Love
- Glass-fronted pool cantilevers eight feet out from the side of the rooftop
- Flagship ESPA spa has signature treatments, vitality pool and crystal steam room
- Perks like free WiFi, Apple TV in guestrooms and free area car service
What To Know
- Street parking is tough, so most guests (and locals) opt for valet — meaning there's often a wait
- The pool and rooftop café are more sceney than family-friendly
- In-room coffee- and teamakers are upon request
- Free WiFi
- Parking On Site
Three separate buildings — a neo-gothic former bank, a 1913 Classical Revival–style structure and a 1911 former Salvation Army — have been combined to create the strikingly contemporary Joule. Designed by renowned hospitality designer Adam D. Tihany, the public spaces juxtapose gleaming ivory-colored marble floors, glass elevators and a sleek Taschen library with such accents as mohair and leather chairs, a hallway lined with mosaics rescued from the original structures, and the vault from the old bank building.
Bed and Bath
Also showing the modern-but-warm Tihany touch, the 160 guestrooms and suites are decorated in serene jewel or earth tones, contemporary furniture, hand-picked artworks and photographs, with plenty of natural light from oversize windows. The bedding consists of 300-thread-count Sferra linens and Frette robes, and techno touches include Bose bluetooth radio and 47-inch flat-screen TVs equipped with Apple TV. The bathrooms feature ESPA amenities from the spa.
Following its expansion in 2013, the Joule now includes a retail corridor housing several upscale designer boutiques, including Tenoversix and Traffic, as well as a Taschen library and Weekend Coffee, which uses Victrola Beans flown in weekly from Seattle. At the lobby-level CBD Provisions restaurant and bar (named one of the best in town just months after opening), chef Michael Sindoni puts a modern twist on Texas traditions (think broiled Gulf oysters with absinthe whipped potatoes, and green chile pork tacos), while bartenders from NYC’s Cuff & Buttons have created a bar menu highlighting creative cocktails, regional craft beers and top Texas wines. The 8,000-square-foot subterranean ESPA spa — the brand’s U.S. flagship — has facilities that include a vitality pool, an ice fountain, a crystal steam room and a glass-walled sauna to enjoy before or after services. There’s also a fitness center and the famous glass-fronted rooftop pool, which sticks eight feet out from the side of the building.
In the Area
Downtown Dallas has enjoyed a total regeneration in the last few years, and the Joule enjoys a prime position to take it all in. Shoppers can’t miss the flagship Neiman Marcus department store, a registered historic landmark built in 1914 that happens to be right next door to the hotel. The city’s art scene is world class, and many of the top spots are a short trip using the hotel’s free area car service. Don’t miss the indoor/outdoor Nasher Sculpture Center, the treasure-filled Dallas Museum of Art and the stunning, eco-friendly Perot Museum of Nature and Science. Near the Arts District, One Arts Plaza features restaurants, outdoor seating and live music spaces.
How to Get There
Located just a short distance from the airport, the Joule is conveniently located in a prime location close to many retail shops and restaurants. The hotel itself is superbly decorated and the staff is professional and welcoming. I also found my room to be exceptional and would most definitely stay again.
While the building is incredible, the spa fantastic, and the restaurants on site top notch. I felt A little cheated when we chose to stay at the joule for our staycation. First and foremost check other sites for the best price, do not book through them directly. It’s double. Secondly, it’s not at all dog friendly like they claim. The park is across a busy street and the beds they offer could use a good wash or five.
We had our Company Holiday party there and went to the valet to get our car at about 9:00pm. We did not get our car until 10:00pm!! When we asked the valet the status of our vehicle since it had been almost 40 minutes at that time, his response was "Not my problem"!!!! We waited an additional 20 minutes to get our car. There were not even that many people waiting for valet, RIDICULOUS. Someone needs to train the valet on customer service skills; they couldn't have been more rude to all of us (who were waiting in the cold for an hour)! In addition, when another lady checked on the status of her car, they said "Oh, someone already took that car"!! The valet was horrible, to say the least.
This hotel is absolutely amazing!! The wedding reception they hosted for my daughter's wedding was more beautiful than words can express. The decor, the wait service, the tables, and the food were raved about for days. We would not have changed anything about the wedding and our rooms. They treated us like royalty, and we felt like it!!
Every one of the employees goes way beyond their job description to help the guests. They made me want to work there!!! I am all about customer service, because of my own profession. I appreciate the hard work they all gave in order to make my daughter's wedding so beautiful and so memorable.
I stayed here for four days on business.
Location - right on main street downtown so very central - opposite the Giant Eyeball!
Room - I upgraded to a Joule Suite to get a separate room with workstation and sofa. The study and bedroom were fairly small but the bathroom was generous with separate tub and walk in shower stall. Good quality furnishings in good repair. Comfortable bed. But let down by housekeeping missing details on cleaning and also lack of room checks -e.g. one of my bedside lamps was broken. Also, apple TV just hanging off the TV in the bedroom.
Hotel design - really fantastic -very modern, eclectic, cool. Generous lobby -complete with gift shop and Taschen bookshop, artisinal coffee shop and entrance to the bar and two restaurants. The food at the Americano Italian restaurant was fantastic.
Spa - again superb - I had both a massage and a facial - both with very good therapists and premium products. I would highly recommend this regardless of whether you are staying at the hotel.
Service - inconsistent and actually caused a lot of stress. Housekeeping just isn't their strong point. I had been left a Staff rather than Hotel Guest laundry list so couldn't submit by laundry early as I had hoped. The night time (before 7am) were clueless and couldn't help so I had to delay leaving for work to sort this out. That evening, I was told there was no record of my laundry, only for the front desk manager to find it, but to delivery mine AND someone else's! Just no eye for detail. By the way, all this delayed my departure for my flight.
At check out I asked for all items to be billed to my Amex rather than the debit card I gave them on check in. I also asked for spa charges to be on a separate bill as I cover those personally rather than expense. I got literally SIX different charges - four to Amex and 2 to debit, with spa and others mixed in. And this was processed by the Front Desk Manager! Just incompetent.
So in future I will stay elsewhere and come in to use the spa and restaurants.