The Fairmont Dallas
What We Love
- An artist-in-residence program gives guests exclusive access to all-star talent such as locals Paul Peña and Pamela Nelson, former vice chair of the U.S. Commission of Fine Arts
- A top-to-toe $10 million renovation to guestrooms and public spaces in 2013 coordinated by Dallas interior design firm Flick Mars
- Open year-round, the outdoor pool has great views of the Dallas skyline from morning to night
What To Know
- Membership in the Fairmont President’s Club includes perks such as free WiFi, use of Reebok workout gear, and spa discounts
- Need to work out? Try the Fairmont’s convenient fitness center or cross the street for access to the YMCA’s health club and spa
- There’s valet parking, but with so much to do in the area a car isn’t even necessary
- Kids Club
- Parking On Site
The Fairmont Dallas fits right in with its Arts District neighbors, with colorful artwork on the walls and an artist-in-residence program that allows guests to watch the artists work and to experience the results through special events and permanent installations. All 545 guestrooms feature the luxurious touches you’d expect from a Fairmont, like Simmons/Empyrium pillowtop mattresses and iHome iPod docking stations, but an upgrade to a 18th-floor Fairmont Gold room or suite brings over-the-top furnishings and extras such as private check-in/checkout, free afternoon cocktails and canapés, and a private concierge. Local ingredients are the star of the menu at the hotel’s Pyramid restaurant — and it doesn’t get more local than the 3,000-square-foot herb and vegetable garden on the hotel’s rooftop terrace. The Pyramid bar puts a Lone Star spin on cocktails like the Texas Mule and the seasonal blood orange margarita.
In the Area
Take advantage of the Fairmont’s location in the Arts District to overdose on culture. Get the lay of the land with an architectural walking tour of the district, but be sure to swing by the Nasher Sculpture Center, which some call the best collection of modern sculpture in the world, and find your inner Zen with meditation, yoga or tai chi in the galleries at the Crow Collection of Asian Art. Stop to refuel at the food truck court, where you can sample traditional Texas-style barbecue at OinknMoo BBQ, po’boys and burgers at Rockin’ Rick’s, and Hawaiian shave ice at Enticed. After a full day of gallery hopping, head to San Salvaje, one of Texas Monthly’s best new restaurants of 2014, for fruity cocktails (try the pink guava caipirinha) and Latin fusion dishes such as fresh squid tacos and pumpkin-chorizo empanadas.
How to Get There
During the last 30 minutes of my husband's stay he was in the shower and heard a loud crashing sound! The window treatment had fallen off the wall!
He called the front desk to report the issue, but declined maintenance to come his room (never do this, always invite them in the room). My husband was just getting out of the shower and hurrying to check out, which he did in person. At that time he again reported the "wall curtain," had fallen down. They apologized for the inconvenience, noted it as a shower curtain falling and he checked out paying his room service bill. He thought his business with the Fairmont Dallas was concluded, not so.
I was SHOCKED when I saw 2 charges in the following days from the Fairmont in the amount of $2400! We were never contacted by phone, email or post of these charges, which could only be assumed as DAMAGES!
After 4 days of repeated phone calls, they called me back with 3 management personnel on the line at the same time, whom then accused my husband (I conferenced him, two can play) of not notifying them of the damages and then of STEALING the fire detector, bathrobe and coffee pot! Absurd and insulting.
They even lectured my non smoking husband of the dangers and penalty of removing a hotel fire detector! It seems more reasonable to me that fire defectors are probably missing and that they are not up to fire code.
It took a month, but through DISPUTE with our credit card we got the damages refunded. The experience with Building Security, Operations Manager and Front Desk Manager was rude, stressful and upsetting.
Here's a picture of the window treatment, which my husband took a pic of because he so shocked and wanted to show me the chaos in his room. Another is an invoice of only part of the damages charges for "stolen" items and a damaged lampshade. Ridiculous.
Beware, when hotels are financially struggling maybe they are looking to their patrons to pay for their maintenance.
After years of staying here, we are advising our sports clubs to avoid this hotel for our future events.
It's not so much that the room was crumbling around my husband, but the way that Mgt aggressively handled the situation that makes me say, don't risk staying at this hotel.
We have just had 1 night at the Fairmont on our way to New Orleans
The hotel was very welcoming and the staff fantastic, even though it was a very busy weekend
Our room , a queen , was more than adequate with plenty of room and a very comfortable bed and pillows
Our interaction with 2 staff needs mentioning
Karen at reception was very professional and friendly and answered all our questions and helped us complete membership to the hotel group
Philip at conseirge spent a long time with my wife trying to arrange tickets and showing us around the hotel
Worlds best customer service , he was very friendly and made us feel like we were the only ones staying at the hotel
The pool area was sensational but unfortunately the weather was too cold to use
Would recommend for any short or long visit to Dallas
Stayed there for 2 nights for a conference. It is a large hotel with 2 towers of guest rooms. At check in there wasn't a line, so clearly not busy. When i got to my room my key pass didn't work - It happens no real biggy. I called down to the front desk who said they would send someone up immediately. 10 Mins later called again - same answer - I told them i would go down and get it but they assured me they were on their way. In total it took 3 calls and 27 mins to get security up - but without a new key, just to let me in.
From my room I called back down to speak to the front desk manager - on hold for 5 mins, and was told they would call me back. No one ever did, although on each of my 5 calls it was clear that I wasn't particularly happy, perhaps thats why!
Overall stay was blah - room was small, tired and badly laid out. I was at the end of the corridor with a wall separating the bathroom and desk from the main bedroom - and no not like a suite, more like a bad use of an odd space. The floor map on the back of the door showed that. The food at the conference was frankly appalling - although to be fair conference food isn't generally special, but this did stand out for being particularly bad.
Positive note - every employee I dealt with or spoke to was pleasant and helpful (my key problem notwithstanding). Perhaps that's Southern hospitality, or maybe a sign of a happy work team, GW Bush was our dinner speaker, which was very interesting. Hope they didn't feed him the same food as me!
At check out - 1 person helping with of lots of people waiting. Frankly at the end of a large 2 day conference that's clearly just terrible management.
I would go out of my way not to stay at this property again.
Very clean, smells wonderful all throughout the hotel, big rooms, beautiful view of the city, comfortable bed and pillows, food is delicious, staff is very friendly and accommodating. It’s everything you could want for a relaxing weekend!!!!
Fantastic long weekend hotel. Within walking distance of all iconic downtown Dallas venues, eateries, and museums. Great rooms, always clean, very hospitable and consistent. The pool and garden area at the Fairmont is an oasis in the concrete jungle. A must stay.