3.5
Average 18 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby property living room Suite recreation room mansion

Overview

Location

A stay at Sheraton Dallas Hotel places you in the heart of Dallas, walking distance from Majestic Theater and Comerica Bank Tower. This 4-star hotel is close to Morton H. Meyerson Symphony Center and Dallas World Aquarium.

Rooms

Make yourself at home in one of the air-conditioned rooms featuring plasma televisions. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available daily from 6:30 AM to 11 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Dallas? This hotel has 230,000 square feet (21368 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Dallas Hotel
400 Olive St
Dallas, TX 75201 United States

Reviews

3.5 Average 18 Reviews
Good but some improvements required
Reviewed 4 hours ago

We stayed for three nights. Checkin was efficient but any upgrade to room was based on an additional cost not on member level. We were able to access the lounge. Lounge was good but very limited food options there. Staff in the lounge were very friendly and accommodating.

There was a severe weather alert when we arrived. Hundreds of flights had been cancelled due to forecast storms, hail and tornado alerts. Our room was on 28th floor of the north tower. I asked the concierge (Asian gentleman) about where we should evacuate to if their was a tornado alert. He said there was a definitely a designated emergency assembly area but did not elaborate as to where. I asked where this area was and he did not know and would need to ask his manager. WOW really did not know where the evacuation assembly area was located. Totally astounded that he did not have this basic knowledge of emergency procedures.

The hotel is easy to reach on the train from the airport. Internet was very good. Large hotel which makes it somewhat impersonal.

Yoga Convention at Sheraton Dallas
Reviewed 3 days ago

I can't compliment the staff at the Sheraton Dallas enough for so adeptly adapting to the wants and needs of the hundreds of practitioners who visited and stayed at their hotel for the national 2019 Iyengar Yoga convention. The restaurant staff was very accommodating and all the concierge staff was always helpful. Temperature control in the ballroom seemed to be the only challenge--it was often colder than we would have liked. But overall, a huge thank you and congratulations to the Sheraton for a job well done!

Conference
Reviewed 1 week ago

The rooms were freezing! The employees were doing everything they could to fix it but throughout the entire conference I attended, each room was freezing and there were technical difficulties at almost every session.

Unbelievable levels of ambient noise, room wasn't cleaned
Reviewed 1 week ago

For a Sheraton brand hotel this was very very disappointing. Stayed on 25th floor and the the noise level was astounding. Think it is the elevator engine but high pitch whine was heard the whole time, interfered with my sleep. You should not charge 200$ a night for a room that sounds like it inside a paper mill. Room wasn't cleaned first day of my stay.

Decent but...
Reviewed 1 week ago

We stay here every year for a cheer competition. The hotel is nice, renovations beautiful, ample transportation choices to venue and clean rooms. Each year we say that they know the hotel will be at capacity and need to offer more food options but this year there were even less than in years past. They did open a new “market” which helped a bit but being downtown in a business district there aren’t many options for eating as everything is closed on the weekend or closes early. Not fun when you need to feed your kids. Biggest issue was when we checked out. We were overcharged due to someone charging meals to our room at times we were not even at hotel. They did remove the charges but when we got our final bill they overcharged us again instead of applying the cash payment we provided. Still trying to resolve with the business office.