4.0
Very Good 61 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby property living room Suite recreation room mansion

Overview

Location

A stay at Sheraton Dallas Hotel places you in the heart of Dallas, walking distance from Majestic Theater and Comerica Bank Tower. This 4-star hotel is close to Morton H. Meyerson Symphony Center and Dallas World Aquarium.

Rooms

Make yourself at home in one of the air-conditioned rooms featuring plasma televisions. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, gift shops/newsstands, and wedding services.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar. Breakfast is available daily from 6:30 AM to 11 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Dallas? This hotel has 230,000 square feet (21368 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Dallas Hotel
400 Olive St
Dallas, TX 75201 United States

Reviews

4.0 Very Good 61 Reviews
Excellent Experience
Reviewed 4 days ago

Rooms well taken care and housekeeping excellent. Breakfast overpriced and cold. Manager reacted well and compted the meal. Meeting rooms excellent. Check in was very fast as well as checkout. Parking convenient and across the street. Several restaurants within walking distance.

Excellent Hotel Stay in Downtown Dallas
Reviewed 5 days ago

A friend and I recently stayed at the Sheraton Downtown Dallas for a convention and were we impressed! Our room with two queen beds was huge and we had plenty of space to move around in. All the hotel employees we encountered were friendly and helpful, I would definitely stay again, especially in the Center Tower--I don't know if all the towers have a great view of downtown like we had but we sure lucked out, it was beautiful, day or night :)

An Interesting Business Stay
Reviewed 1 week ago

In July, my wife had a series of business meetings in Dallas, TX, at the Dallas Sheraton Hotel, located at 400 N Olive St, downtown. We are BonVoy Platinum members, and we had issues.

In many cases, those issues were resolved, but really by other departments, than BonVoy. Because of that, this is a difficult review to write – it was like two, totally different stays, all in one. It started on several sour notes, but other members of the staff made up for our aggravation, and that was greatly appreciated. They saved this trip.

We arrived in the late afternoon, to check in. As this was for a large medical seminar, the reservation had been made early. All of our BonVoy information, and room preferences had been sent to the Dallas Sheraton Hotel, some weeks before. There was a rather long line at the main desk, but the BonVoy “elite” line was quite short, and that was where we headed. My wife inquired if there were any suites available, for us to upgrade for a price. “None, as you are booked with a group, you cannot upgrade,” was the reply. OK, that does happen, and this was a very large group. We asked if the reservation had our BonVoy number, and were told, “No, you are booked with a group, so you get nothing.” We accepted the key, and went to the room, #2044, in the Center Tower – one of three.

When we arrived at the room, it had 2 twin beds, instead of the king bed on our profile, and as requested. My wife called down to the BonVoy desk, and asked about the bed situation, to be told, “That is all there is, because you are with a group.” She inquired again, about a paid upgrade, and was told “No, you cannot upgrade, because you are with a group.” This was getting rather old, and was not appreciated in the least.

We unpacked and settled into the room, which was nice, albeit quite small, very corporate and with the twin beds. The beds, while small, were fairly comfortable, as were the pillows. The room had a view to the southeast, over the Sheraton Dallas’ Convention Center/parking garage, a park being remodeled, to the skyline, and beyond. We had a small desk and chair, and then a table, with a large, flat-screen TV. Supporting this table was a mini-fridge, and then a small unit with 3 drawers. There was a cabinet with a flat surface, with the coffee maker (Mr Coffee), and some glasses with bottled water. The room had a small, but adequate closet with a safe on a rather high shelf, and then iron and ironing board. We had a small desk and chair, a separate chair by the window and then a table, with a large, flat-screen TV.

It had a single-sink bathroom, with an adequately-sized vanity. It had a tub/shower combo, and the water pressure, while fairly low, was adequate. There was a limited array of Le Gran Bain amenities. We found the lighting in the bathroom to be minimal, at the very best. While the bathroom was rather dark, we found the rest of the room to be adequately illuminated, and with the drapes open, it was fairly bright, except in the entryway, which was also quite dark.

The biggest issue with the room, aside from the beds, was that the AC vent was aimed squarely at the second bed – the one closest to the window, and when the unit would turn on, the air was rather cold, and in a very strong stream. It would have been better, if it had been pointed to the ceiling, to diffuse the stream of air. Maybe Maintenance can turn the register 180 degrees? The AC was more than adequate to keep the room fairly cool, and was controlled by a single thermostat on the wall, just around the corner from the bed. The thermostat worked fine for our stay.

This was an adjoining room, and that door had good locking mechanisms. The room was clean, and everything seemed to function properly.

Since we had time before our dinner reservations, we stopped by the Sheraton Lounge, but our keys would not work. We stopped by the BonVoy desk in the lobby, to inquire, and were told that we did not get lounge access, because “you are with a group.”

At dinner, I pulled up the amenities for BonVoy Platinum, and studied what we were to have gotten. One was lounge access, so we stopped by the front desk (not the BonVoy desk this time), upon our return, and the agent apologized, and said that yes, we should have lounge access, and re-coded our keys. That was the first act, which began turning the stay in a positive direction.

The next morning, while having breakfast in the lobby restaurant, Open Palette,, that facility’s general manager, Zackery Kea, asked how our stay was going, and I mentioned some of the issues. He obviously took notes, as he had the front desk call us immediately, offering to move us to a larger room, with a king bed. We declined this offer, as re-packing was just not something we wanted to do, but upon return to the room, we had a bottle of Pinot Noir, and two trays of bon-bons, with an apology note – another very nice, and highly appreciated gesture.

During the stay, my wife had all-day meetings in the Sheraton’s Conference Center, which is across the street from the hotel, and attached via a sky-bridge. The Conference Center is in the same building, as the parking garage, which we could see from our room. I did a brief tour of part of the conference area, and it was immense. My wife’s group had it configured for registration, but the staff adapted it for breakout rooms, when the conference began, the next morning. My wife praised the Convention Center.

During our stay, I dined in all of the restaurants, and visited each of the bars – one, Draft, which is a combo “sports bar,” and restaurant, and another, The Parlor. Each will be reviewed separately, but I was pleased with all of the dining on-property. We dined off-property for our evening meals, and we had very good restaurants fairly close-by.

The general manager of Open Palette found me several times during the stay, and on each occasion, inquired about our stay, and how we were doing. He introduced me to the hotel’s Beverage Manager, and together, they gave me a tour of their “secret bar,” The Parlor, answering all of my questions. This side of the staff was excellent, and friendly, informative, helpful, and seemed honestly interested in our stay. That even extended to the valet staff. We had not parked a car, and had only seen them briefly, upon our arrival, as all of our luggage clips together. When one of the attendants saw me walk out the front with my camera, past the valet stand, he ran after me, and explained where I could get some good skyline photos – from the top level of the parking garage, just across the street. He was correct, and with his instructions (the roof area is not easy to get to, and then there was a bit of remodeling going on), I was soon snapping away. When I returned, he wanted to know if I had gotten anything good, and asked to see the images. Again, staff that cares.

During the stay, I spent a bit of time exploring the rooftop pool area (on the roof of the main section of the hotel, and not one of the towers, so about 4-5 floors above the street), and the gym. Both facilities were nice, though the pool was a bit small. As the roof, where it is located, faced southeast, and as there are 3 towers in the Sheraton complex, I am not sure how long the pool and pool deck get sun, but it was nice and bright, when I was there. The gym was quite large, with a wall of windows, looking out to the pool and deck, and to the Conference Center, across the narrow street.

Though “corporate” in feel (primarily the rooms), given the amenities on-property, and its proximity to so much in the downtown area, we would stay there again, and part of that has to do with the extra effort expended by Zackery Kea, and a few other members of the staff. [Note: I seldom call out staff, other than maybe the chef, or sommelier, but I made a rare exception this time, and in this review.] However, I would sneak over to the regular check-in desk, and not let anyone know that I was a BonVoy Platinum member.

At the beginning of this stay, it would have been a two dot review, but through the actions and caring of several members of the staff, it turned out to be a four dot visit.

Outstanding Customer Service
Reviewed 1 week ago

My students and I had reservations to stay at the Sheraton Dallas for a national speech and debate tournament. I called two weeks earlier with a general question about my rooms and I was not expecting help on it because the event was so large. Justin Jenkins answered my call and I was surprised and happy to learn that he said that it was definitely something that he could see about. He directed me to Robin Miller in the front office. Ms. Miller had an answer to my question and we corresponded through email and she answered affirmatively to all of my requests. I cannot see how an organization this size can provide such one-on-one help for an individual customer. The staff as a whole was great and so helpful. Registration was easy and I had the additional help of Natalie at the front desk. When we needed more chairs in our meeting room, Jonathan (houseman) found just what we needed right away. Open Market has a great variety of delicious food and an enthusiastic crew that keeps the line moving very fast.

Overall, it was a great experience and I feel that my students and I were fortunate to stay there.

Beautiful Hotel with all the amenities
Reviewed 2 weeks ago

What a huge and beautiful hotel with 7 towers. Everything you can ask for in the heart of Downtown Dallas, TX. Only a little over a mile away from Dealey Plaza, historical site where President Kennedy was assassinated. Easily walkable to the Kay Bailey convention center or the Dealey Plaza area.