What We Love
- The extensive list of 85 tequilas at on-site restaurant and bar Q de Chavel
- Within walking distance of a public park and a high-end mall
- Courtesy shuttle service within three miles of the hotel
What To Know
- 13 miles north of downtown
- The hotel is popular with business travelers
- It’s worth joining the IHG Rewards Club for perks such as free WiFi
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Located north of North Dallas, this property stands out in suburb-cum-business-park Addison, TX, with 528 spacious guestrooms and 31 suites that are all recently updated in shades of beige with pops of dusty red and darkwood furnishings. The hotel’s expansive, state-of-the-art fitness center has a seasonal outdoor pool and whirlpool. There are a plethora of restaurants nearby (the hotel has a free shuttle for trips within three miles), but the on-site Q de Chavel is worth a reservation for Lone Start State classics spun with European influences, such as Scottish salmon with butternut squash grits. Its Q Bar takes you south of the border with a selection of more than 85 tasty tequilas. Weekenders and in-the-know locals hit Q de Chavel’s decadent Sunday brunch, which features a Bloody Mary bar, an omelet station, fresh fruit, bottomless prime rib and more; topping it off is a strolling violist, who plays everything from classical to show tunes.
In the Area
The InterContinental is in Addison, north of Dallas, in an area where a number of companies, including Mary Kay Cosmetics, have set up headquarters. There are some 170 restaurants in the vicinity, many within walking distance of the hotel. Also easily accessible is the chichi Dallas Galleria mall, which houses more than 200 upscale stores, including Saks Fifth Avenue, Nordstrom and Tiffany. Despite Addison’s business/retail vibe, the town has some 118 acres of parkland, including nearby Addison Circle Park.
How to Get There
The staff was friendly, at first. The hotel is on the opposite side of the road from EVERYTHING. They does have a restaurant and coffee shop.
(2) The Elevators – they are renovating/working on the elevators. Currently, you better be a speed demon the second those doors open. You have a good 3 seconds.
(3) The Room – Outdated to be such a nice hotel. The carpet needs replacing, the walls need repainting, the toilet had ZERO pressure, the shower didn’t drain properly, AND there were no mini fridges or microwaves in the rooms.
(4) The Shower – didn’t drain properly. It actually was leaking into the room on the carpet where our bags were at. We found this out as our room started to smell and we couldn’t figure out why. It ruined about $1000 worth of things. We inform the front desk of what happen and they treated it like it was somehow our fault. No apologies, no offer to move us rooms, NOTHING. They finally had a guy come up and take an incident report and offered to switch us rooms FINALLY after another night in the room. He offered an apology and they thought that was sufficient enough. Didn’t offer anything else. Not even to replace our stuff that was destroyed.
(6) The Prices – Restaurant prices were INSANE. $8 for a bowl of cereal, $17 for 2 eggs, bacon, and hashbrowns. My personal favorite, $27 for a baked chicken breast and one side (drink not included). Baller status to eat there.
(7) The Coffee Shop – Oh the coffee shop, lol. First off, they have a sign that says “Starbucks” but they are not. There is a $5.00 min when using a card (no big deal). They are out of EVERYTHING. They have stuff on the menu that they don’t make, oh and they do not take Starbucks cards because, and I quote, “we are not affiliated with Starbucks.”
(8) Shuttle Service - They do offer a shuttle service that will carry you anywhere within 3 miles and will supposedly pick you up as well. Half of that is correct. The driver gave me a ride over to Walmart one evening but wouldn’t pick up the phone when I called for a return ride because he was running his mouth with the employees at the front desk with the phone in the car. I found this out after walking a mile back to the hotel.
(9) Valets / Bell Boys – So they were friendly coming in. However, as we are packing to leave I need a luggage cart. I go downstairs and they didn’t want to give me one. I had to threaten to go talk to a manager to get a cart. Even when I took it they wanted to know my room number. As I was packing my things up on the cart they literally come to my room wanting the cart back. Unbelievable.
(10) Fitness Center – This is just minor but their fitness center ROOM is really nice. Weights are new; treadmills are a disaster. Most of them don’t work right or have some kind of issue. They have brand new TV’s that have no signal so you can’t watch them, and they had no scale. Again minor in the grand scheme of it all but if I’m paying what I paid they better step their game up.
(11) Overall – This was a HORRIBLE experience and the only nice thing I can say about this hotel is the outside and lobby look nice. That is it. Yes I am upset my stuff got ruined, and we are STILL trying to them to pay to replace our damaged things, but I don’t entirely blame them on that. It is the way they handled and are handling it. Not offering anything in return and treating us like it was our fault. I will NEVER come back to here or any other Marriott.
We were there for the KidzBop workshpo, wonderful experience!! Then we were out and about Addison the rest of the day till evening. We got in our room, my child wants to bathe, the plug on the tub doesnt work (minor) but frustrating. Then the cable television couldnt get any stations for my child to watch, (yes the service guy came up and shrugged "it happens all the time", well I paid good money to have the "amenties" which are very few. No hot tub, no towels at pool, bottles everywhere in pool area, floor in room got my socks black!! dirty carpet, and you have to travel the hotel to get someone who speaks English if you need an extra towel or soap or directions to a hotel location, there's a charge for every single thing. The gym was great. They charged my card $500.43 for 1 night. Yes, they did and we're still working on "where's my money".
Total disappointment. I booked a room hours before check in time due to a power outage around my area and did not expect to cancel. I showed up at the hotel and spoke to Eric regarding the possible cancellation and the lack of customer service was very disappointing. All Eric did was refer me back to Expedia and stated it was up to Expedia to refund me for the room and ended up pushing us away. When Expedia called and spoke to him directly, he told Expedia that neither a refund or an exchange date was available. I paid $405 for two nights. For such a well known hotel I expected a lot more. I guess this hotel has no regard for the standard customer service hospitality touch points. I would definitely steer away from this hotel. Save your money for a much nicer and modern hotel.