What We Love
- The extensive list of 85 tequilas at on-site restaurant and bar Q de Chavel
- Within walking distance of a public park and a high-end mall
- Courtesy shuttle service within three miles of the hotel
What To Know
- 13 miles north of downtown
- The hotel is popular with business travelers
- It’s worth joining the IHG Rewards Club for perks such as free WiFi
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Located north of North Dallas, this property stands out in suburb-cum-business-park Addison, TX, with 528 spacious guestrooms and 31 suites that are all recently updated in shades of beige with pops of dusty red and darkwood furnishings. The hotel’s expansive, state-of-the-art fitness center has a seasonal outdoor pool and whirlpool. There are a plethora of restaurants nearby (the hotel has a free shuttle for trips within three miles), but the on-site Q de Chavel is worth a reservation for Lone Start State classics spun with European influences, such as Scottish salmon with butternut squash grits. Its Q Bar takes you south of the border with a selection of more than 85 tasty tequilas. Weekenders and in-the-know locals hit Q de Chavel’s decadent Sunday brunch, which features a Bloody Mary bar, an omelet station, fresh fruit, bottomless prime rib and more; topping it off is a strolling violist, who plays everything from classical to show tunes.
In the Area
The InterContinental is in Addison, north of Dallas, in an area where a number of companies, including Mary Kay Cosmetics, have set up headquarters. There are some 170 restaurants in the vicinity, many within walking distance of the hotel. Also easily accessible is the chichi Dallas Galleria mall, which houses more than 200 upscale stores, including Saks Fifth Avenue, Nordstrom and Tiffany. Despite Addison’s business/retail vibe, the town has some 118 acres of parkland, including nearby Addison Circle Park.
How to Get There
We were there for the KidzBop workshpo, wonderful experience!! Then we were out and about Addison the rest of the day till evening. We got in our room, my child wants to bathe, the plug on the tub doesnt work (minor) but frustrating. Then the cable television couldnt get any stations for my child to watch, (yes the service guy came up and shrugged "it happens all the time", well I paid good money to have the "amenties" which are very few. No hot tub, no towels at pool, bottles everywhere in pool area, floor in room got my socks black!! dirty carpet, and you have to travel the hotel to get someone who speaks English if you need an extra towel or soap or directions to a hotel location, there's a charge for every single thing. The gym was great. They charged my card $500.43 for 1 night. Yes, they did and we're still working on "where's my money".
Total disappointment. I booked a room hours before check in time due to a power outage around my area and did not expect to cancel. I showed up at the hotel and spoke to Eric regarding the possible cancellation and the lack of customer service was very disappointing. All Eric did was refer me back to Expedia and stated it was up to Expedia to refund me for the room and ended up pushing us away. When Expedia called and spoke to him directly, he told Expedia that neither a refund or an exchange date was available. I paid $405 for two nights. For such a well known hotel I expected a lot more. I guess this hotel has no regard for the standard customer service hospitality touch points. I would definitely steer away from this hotel. Save your money for a much nicer and modern hotel.
Addison is a strange suburb of Dallas. Huge office buildings with hotels mixed in. The good news is you can walk to an assortment of dining and entertainment spots. The bad news is that you are either tromping down and crossing huge thoroughfares or cutting through corporate parking lots. The hotel is large and nice. They were upgrading the elevators so they appear to be investing in the property. There’s a big spacious bar and lounge area in the lobby. The gift shop is wacky—more like a toy store. There’s a free car service that took us to the Nordstrom Rack which is across from a huge mall. There are movies and a dueling piano bar right near by. Ida Claire had great food and drinks and you can walk to Whole Foods. My room on the 6th floor was very noisy from traffic noise.
As a Renaissance Hotel I expected so much better. There was one, only one, employee who was cordial. He was a young man working valet. The desk agents were rude and crass. Lousy communication with the guest on parking and other necessary items. Typical of poor training. The rooms were very much in need of updating and is apparent that preventative maintenance was not in effect. Housekeeping is mediocre. No follow up by room inspectors. Upon leaving 3 men were painting door trim. The final straw was the parking. The choices are self park, valet without "privileges of going in and out," valet where you have the option of going in and out. From $15-$28 per night. Not really too pricey. However, if you are elderly or with mobility issues, your choice is valet. With the bad communication on parking you can easily be kept in the parking garage until someone comes to let you out. Believe me, I have been in more than 300 hotels and this ranks toward the bottom.
I've visited this location a few times for business. I've never had a room here, but have had several friends travel through who did and who I visited while they were here.
Firstly, it's in an outstanding location from business or travel perspectives. While it's situated where you can easily go in any direction, it's also kind of tucked into it's own secluded little space in Addison. One can easily walk to most Addison Beltline restaurants, the Addison Circle/Conference Center, etc. The conference center would be about a 12 minute walk.
Secondly, the staff are among the best I've seen anywhere in the US. I've seen the banquet and event staff easily handle groups of almost 1,000. Their service and attitude is pretty top notch. This is no small feat for banquet managing. Top marks.
Cons - yes, the property could use some renovations, but the word we got last I was there (a few days prior to this review) was that renovations are coming.