What We Love
- The extensive list of 85 tequilas at on-site restaurant and bar Q de Chavel
- Within walking distance of a public park and a high-end mall
- Courtesy shuttle service within three miles of the hotel
What To Know
- 13 miles north of downtown
- The hotel is popular with business travelers
- It’s worth joining the IHG Rewards Club for perks such as free WiFi
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Located north of North Dallas, this property stands out in suburb-cum-business-park Addison, TX, with 528 spacious guestrooms and 31 suites that are all recently updated in shades of beige with pops of dusty red and darkwood furnishings. The hotel’s expansive, state-of-the-art fitness center has a seasonal outdoor pool and whirlpool. There are a plethora of restaurants nearby (the hotel has a free shuttle for trips within three miles), but the on-site Q de Chavel is worth a reservation for Lone Start State classics spun with European influences, such as Scottish salmon with butternut squash grits. Its Q Bar takes you south of the border with a selection of more than 85 tasty tequilas. Weekenders and in-the-know locals hit Q de Chavel’s decadent Sunday brunch, which features a Bloody Mary bar, an omelet station, fresh fruit, bottomless prime rib and more; topping it off is a strolling violist, who plays everything from classical to show tunes.
In the Area
The InterContinental is in Addison, north of Dallas, in an area where a number of companies, including Mary Kay Cosmetics, have set up headquarters. There are some 170 restaurants in the vicinity, many within walking distance of the hotel. Also easily accessible is the chichi Dallas Galleria mall, which houses more than 200 upscale stores, including Saks Fifth Avenue, Nordstrom and Tiffany. Despite Addison’s business/retail vibe, the town has some 118 acres of parkland, including nearby Addison Circle Park.
How to Get There
Short Review: The hotel is uninhabitable until renovations are complete. The noise is deafening in the guest rooms, even when work is being done at the end of the floor. Perhaps worse, the toxic chemical smells are ever-present in the guest rooms. Why the hotel stays open during this time period is beyond me. Avoid at all costs until this work is complete.
Long Review: The Renaissance looks like a wonderful hotel--elegant, contemporary design and helpful staff. We made use of a gift certificate and made reservations for last weekend. When we received the email confirmation, it mentioned that "exciting renovations" were happening on the guest floors during the day until the end of the year. Little did we know how disruptive that work would be. As mentioned above, the noise and smell were impossible to tolerate. We were forced on the spot to find and make reservations at another hotel. The staff said we could reuse the gift certificate for another time. They were very accommodating. However, the whole experience could have been avoided if the hotel simply shut down their guest rooms for this period. The warning they sent with our reservation was simply not accurate.
As it stands, the only person who could stay here is someone who only uses the room to sleep AND has superhuman resistance to toxicity.
I stayed at the hotel for business. As the weather was beautiful I took a quick trip to the pool with some other colleagues.
After a quick 10 minute dip in the pool I realised that the chemicals in the pool had turned my hair bright green!
I spoke to one the the front of house hosts who found the situation funny (I’m glad he did; because I certainly didn’t!)
After speaking to my hair dressers they recommended a treatment to try and correct my hair. The same evening one of my other colleagues contacted me to tell me the same thing had happened to her hair.
At which point the hotel started to take note and asked us to fill out an incident report. This incident report was handed to a risk management team who “investigated” the issue and demanded that I called them, at another expense to me!
The hotel then denied any responsibility of the incident, and refusal to reimburse the money that I was now out of pocket.
In total three of us have been affected by the same issue from swimming in their pool, yet they claim no responsibility. I have also been informed (from their claims department) that it has happened to other people in the same hotel!
Terrible customer service and lack of responsibility for such a big company!
The lobby of this hotel is beautiful, and the staff is hospitable and seems accommodating. However, during the time of my stay (late October 2019) I experienced several issues with my room that colleagues also at the hotel experienced as well. Namely, the HVAC system seemed to be malfunctioning - it was freezing cold in my room the two days I was there - and on both days my shower ran out of hot water after 5 minutes. Consequently, the stay was very uncomfortable. When I brought this up with the front desk on the first day, the staff seemed to be unaware of any issues with the room and said they'd send maintenance up. When heat and hot water were not working on the second day, and my colleague also experienced issues, we raised the issue, and again they seemed surprised to hear about these issues. I certainly hope they can be better informed that these issues exist and can avoid them for guests in the future. Also, construction noises began at 8AM.