What We Love
- The extensive list of 85 tequilas at on-site restaurant and bar Q de Chavel
- Within walking distance of a public park and a high-end mall
- Courtesy shuttle service within three miles of the hotel
What To Know
- 13 miles north of downtown
- The hotel is popular with business travelers
- It’s worth joining the IHG Rewards Club for perks such as free WiFi
- Free WiFi
- Parking On Site
- Room Service
Located north of North Dallas, this property stands out in suburb-cum-business-park Addison, TX, with 528 spacious guestrooms and 31 suites that are all recently updated in shades of beige with pops of dusty red and darkwood furnishings. The hotel’s expansive, state-of-the-art fitness center has a seasonal outdoor pool and whirlpool. There are a plethora of restaurants nearby (the hotel has a free shuttle for trips within three miles), but the on-site Q de Chavel is worth a reservation for Lone Start State classics spun with European influences, such as Scottish salmon with butternut squash grits. Its Q Bar takes you south of the border with a selection of more than 85 tasty tequilas. Weekenders and in-the-know locals hit Q de Chavel’s decadent Sunday brunch, which features a Bloody Mary bar, an omelet station, fresh fruit, bottomless prime rib and more; topping it off is a strolling violist, who plays everything from classical to show tunes.
In the Area
The InterContinental is in Addison, north of Dallas, in an area where a number of companies, including Mary Kay Cosmetics, have set up headquarters. There are some 170 restaurants in the vicinity, many within walking distance of the hotel. Also easily accessible is the chichi Dallas Galleria mall, which houses more than 200 upscale stores, including Saks Fifth Avenue, Nordstrom and Tiffany. Despite Addison’s business/retail vibe, the town has some 118 acres of parkland, including nearby Addison Circle Park.
How to Get There
I had no telling issues with the room. Yes the hotel is a bit dated, elevators are slow and a bit suspect, but overall nothing surfaced that was terrible. However, the a series of small experiences with the staff accumulated into one of the worst hotel experience I have had. The level of continuously poor service, indifference, laziness, passing of responsibility & blame and in your face dishonesty is the antithesis of what I believe Marriott represents. I know enough to understand that this is not a hotel that is actually owned by the company. They should discard it as soon as possible. I believe the location next to several major business centers is what keeps it in business, otherwise the hotel would have been dead long ago. Avoid if you can.
The hotel is really worn. The doors of the closet were blocked, you don’t want to switch on the ac, bathroom old, the gym is just no good. Treadmills not well maintained and the weights and machines are useless. Like a cheap combo home gym where you can do 10 exercises but none decent.
Big tv in the room tho.
Dallas traffic from Fort Worth airport to the hotel is pretty daunting especially with road works and many of the required entry and exit slips to our destination closed or removed by recent road changes. These changes were not up to date on the GPS system in our hire car. We circled many times trying to find our hotel at the advised location but there were no signs with its name on it. After several loops of the blocks in the vicinity we pulled in to the Renaissance Hotel to ask the reception for directions. When I asked the receptionist she just said, “oh yeah the hotel name changed a few years ago.” She didn’t elaborate on how long ago exactly. You would have thought our booking agent I would have given us and accurate hotel name.
The receptionist wasn’t particularly forthcoming when I then asked in that case if she had our reservation either and certainly wasn’t welcoming. We were left to sort everything else like finding parking, room moving luggage.
When we got to our room it was as expected if a bit dull. Unfortunately, the plumbing had leaked from bathroom into the bedroom carpet which was soaked and the mirror door on the wardrobe was partially of its rails and couldn’t be safely moved. I called reception they just put me through to an answer phone. I went down to reception and they didn’t initially seem to want to do anything because they were heavily booked. I don’t think they would have done anything if I hadn’t let them know that we had photographed the problems in our room to share on review sites and demanded to see a manager. We were eventually given another room key and left to our own devices to move to the next room.
Overall impression the hotel is busy, tired in places, lighting and day core that were very dark. The lifts are ridiculously creaky & slow and the staff on reception came across as generally indifferent.
What really spoiled the whole thing was when we got home despite having prepaid for our visit the hotel took the cost of our stay a second time off our credit card without permission. It took me weeks to get this sorted with our booking agent and the hotel had not declared that they did this when we checked out and settled our bill.
The Renaissance hosted the conference. They were WONDERFUL! I hope we have it there again soon. The front desk was kind and wonderful. The room was clean and the maid service was good. I even got a haircut in the Salon and worked out at the gym. Both were positive experiences.
The hotel is so old that the FIRE department valves in the stairwell on at least three floors leak so badly that each floor fills up a bucket or garbage can. I'd hate to see the water pressure if the fire department actually needed to use them. Yes, the elevators are abysmally slow, which is why I took the stairs from a top floor. This hotel would be best served with demolition. It might have been beautiful in 1860 (?), but this is not exactly a gem in the Marriott/Renaissance portfolio any longer. If you're into overcooked chewy meat (maybe goat or donkey?), definitely try the catering services. The fitness center is great if you like 1970, but nowhere near modern standards of most other Marriott chain hotels.