3.0
Average 46 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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property Bedroom curtain Suite cottage

Overview

Location

When you stay at The One Boutique Hotel in Carrollton, you’ll be convenient to Sandy Lake Amusement Park. This spa hotel is within the vicinity of Vista Ridge Mall and Cox Soccer Fields.

Rooms

Make yourself at home in one of the 26 air-conditioned rooms featuring minibars and LED televisions. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have deep soaking bathtubs and designer toiletries.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a lazy river, and a sauna.

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with your favorite drink at a bar/lounge or a poolside bar.

Business & Travel Amenities

Featured amenities include a 24-hour front desk and an elevator (lift). Free self parking is available onsite.

How to Get There

The One Boutique Hotel
1020 Raiford Road Carrollton
Carrollton, TX 75007 United States

Reviews

3.0 Average 46 Reviews
Girls weekend getaway - Horrible Hotel experience
Reviewed 2 weeks ago

Our weekend getaway was great when we were AWAY from this hotel. We were there for two nights and only ONCE did our keys to the room work. After two times of going up and finding this out only to come back down to the lobby, we had to be escorted to our room for them to open it for us EVERY TIME - extreme hassle as we booked here so that we could come and go from the spa - DIDN'T HAPPEN. After changing the batteries to the door and offering to move us to another room (which the keys they brought to it didin't even work) we decided to stay our second night. The reviews of customer service are just as they are on this website - VERY FLIPPANT. They did comp our spa after ALL of the issues we had with our room (electricity going out more than once etc, etc) but they kept reminding us of this and felt that was enough. There was one guy worker that did bring us extra bedding and robes and it was appreciated but not a justification for all of our inconveniences. If you have more than two people staying in the suite, think again.....when I complained about the futon being super uncomfortable, was told it is mainly for kids.....they knew how many and who was staying in our room and would have been nice to know this upfront. I would not recommend this hotel to ANYONE. The hallway smells awful and was told the building was next to a sewer as they got it for low cost. After paying FULL Price for both nights, Melissa (again lacking customer service) said that she would have the manager call. We will see what they offer. I'm not holding my breath.

Pretty & clean room with wacky issues :(
Reviewed 6 months ago

Okay. Mother-Daughter pampering day. First of all, it was a pain in the ___to make a reservation at this place! We were spending the day at the Spa Castle & wanted to spend the night on property. The name of the hotel is weirdly different (The One Boutique Hotel) from the name of the big attraction in the same building (The Spa Castle), which is owned & operated by the same company (Spa Castle, Inc.) Are you confused yet? Anyway, the website would not allow us to complete the hotel reservation and the phone number listed was ALWAYS busy (more on this later!). The Spa did answer their phone and "tranfered" me to the hotel's front desk. Which, by the way, turned out to be the SAME DESK/SAME STAFF for spa check in. Huh?
I was impressed by the modern recessed lighting in the hotel room corridors. The lobby, corridors and our room were all very clean. After some fumbling with our room door, we realized the door opened awkwardly into the hallway instead of into the room. We put a room key into the light switch spot as instructed. We had to have maintenance come up and fix our closet light, which would not turn OFF. There is a motion activated light in the room entry, which ended up being such a big pain that we eventually just had to laugh at it. When getting up to use the restroom in the middle of the night, the light would come on just long enought for me to get to the toilet, then, bam! Complete darkness again. I would fumble around & make my way carefully back to my bed. The moment I sat down on the bed - you guessed it! The light came back on! After doing this 3 or 4 times during the night, I started wondering if we were on Candid Camera or something! Crazy stuff & certainly not a restful night after all of our lovely relaxation in the spa :( In the morning, my daughter took a bath in the lovely ROUND bathtub and declared it was wonderful. I went to take a shower after and somehow the floor around the tub was FLOODED. I slipped and jammed my foot into an open pipe on the floor (maybe it once had a drain cover?) Ouch. Anyway, there was a wonderfully large rain shower head, with a very fancy water control panel, however, I could NOT figure out how to get water to the shower head...I eventually gave up and took a bath. The round tub was neat, however washing my hair was a terrible hassle. And then: Turns out there was only ONE towel provided & of course it had already been used by my daughter, so I was able to dry off with a hand towel and 2 wash cloths. I then used all of the toweling to attempt to soak up the flood. I eventually removed a pillowcase and stood on it (a dry spot!) as I dried my hair with the most rickety hair dryer, ugh. It barely heated up - took forever, but at least I had a pillowcase to stand on, lol. I let the front desk clerk know about the issues at check out, but she seemed more amused than apologetic. I smiled back and told her not to worry, I would list the hotel room issues on Trip Advisor. Done!

AWKWARD CROOKS
Reviewed 7 months ago

The awkward part comes from the design of the rooms. Why do you have doors that open into the hallways? And to make it worse, the hallways are very narrow. I've stayed in several hotels and have never seen that set up before.
Then there is also the fact that the lights are activated by your room key. Why? And no key/legend to tell which lights to to which buttons so you just have to keep pushing to find out which lights go to which buttons. Then you're lucky if the lights even work.

The crooks part comes from them trying to charge my card for removing items from the mini-bar. I had no idea the room even had a mini-bar. If it did, I have no idea where they had it hidden in that strange set up. There hotel staff most likely removed them during cleaning then tried to charge me for the items.

Definitely not the money they charged. I will not be staying there again under any circumstances!

some things great...some poor
Reviewed 8 months ago

This is a large Korean spa that happens to also have 20 guest rooms. Staff is young but not very professional. Do not take AEX. To use the pool have to pay $25pp for access to the full spa. Guest room doors open into hallway. Motion detection lighting. Advertise Bulgari amenities but not there. No breakfast available. Came midweek so got a good room rate.

Unsure
Reviewed 10 months ago

The description was different and u wanted to try this hotel. The staff wasn't very forthcoming with information. I'm thinking purple are able to pay for the various pools it offers and they were tended to more than we were at check-in. It's not your regular hotel experience. I get the spa atmosphere but setup in the rooms were not comfortable. The feng shui concept wasn't quite put together well. Nice concept but poor delivery.