What We Love
- Cocktails such as the cucumber and jalapeño lemonade, made with local Deep Eddy Vodka, or the green bee, which uses honey sourced from the hotel’s rooftop hives
- The people-watching at Trace restaurant’s plush outdoor lounge, surrounded by trees with twinkling lights
- The W’s signature Bliss lemon-sage amenities
What To Know
- Overnight valet parking is $31 a night
- Print your airline tickets in advance: To do so in Wired, the business center requires an Internet fee
- While WiFi is free in public areas, it comes at a charge in the guest rooms
- Read more about what to see and do in Austin in our magazine section
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
In a city known for its casual vibe, the W Austin stands out as a playground for those who want to strap on stilettos and sip martinis in a swanky spot. Guests can take their pick of lounges: In the Living Room, colorful throw pillows, a wall of vinyls, and modern art dress up cozy couches and chairs, while in neighboring spaces, guests pull out computers in a natural light. Exposed concrete pillars anchor the soaring tower, giving every room an industrial edge.
Bed and Bath
Of the hotel’s 251 rooms, snag one of the 27 Cool Corner Suites for expanded views, as well as their spacious bathrooms and additional living rooms. All rooms touch on masculine and feminine design thanks to their cool palettes and splashes of color. Fashionable accents (bright red chairs, blue wine glasses, modish light fixtures) also grace the space. W-branded beds are cocoons of comfort, and Bliss sage-and-lemon bath products are hard not to hoard. Don’t miss locally inspired minibar snacks.
Foods are sourced locally whenever possible at Trace restaurant, divided into indoor and outdoor dining rooms, where standout dishes include the housemade charcuteries, goat rib-eye and seared, diver-caught scallops. Don’t skip dessert: drunken donuts (they come with a bourbon dulce de leche and vodka-spiked whipped cream) are a whimsical take on Café Du Monde’s famous fried dough. Work off your meal at SWEAT gym, a spacious workout facility that overlooks the city. For those who would rather relax, head to the WET pool surrounded by lounge chairs, or get spoiled with a massage or facial at the sprawling Away Spa with its seven treatment rooms.
In the Area
Guests can’t stay at the W without seeing a show or Austin City Limits taping at Moody Theater, attached to the hotel (check with the Insider, or concierge, to see if you can snag last minute tickets or a tour of the space). Around the corner on Second Street, order a cup of locally roasted Cuvée coffee at Jo’s, an Austin staple. If you want to go shopping, don’t miss jewelry by local designers such as Shaesby at Eliza Paige. Also close by, La Condesa is a top restaurant for haute Mexican cuisine and excellent margaritas.
How to Get There
I had booked a spa appointment on 6/23, and had to rush to the ER on Thurs, 6/21. I texted the front desk through the Bonvoy App on 6/21, asking to cancel my Sunday appointment, as the cancellation window was 24 hours from 6/23 appointment. The app responded that the reservation was cancelled.
However, I got a text late 6/22 that confirmed my spa appointment for 6/23. I went to the front desk to inquire how this was possible. Then, Manager Ashley and Alex claimed that "the spa has never had a cancellation policy," and that I would be responsible for the entire $230 bill unless I "produced my medical records."
I then brought my medical records down, so they could look and confirm, BUT MANAGER ASHLEY, WITHOUT MY CONSENT AND IN VIOLATION OF FEDERAL HIPAA LAW, SCANNED AND MADE COPIES OF MY EMERGENCY ROOM MEDICAL RECORDS.
Then, of course, I see the text from my Spa appointment that says "We require 24 hours notice for cancellations or changes to this booking," and show to Alex. Alex then tried to convince me that "24 hours notice for cancellations doesn't mean I can cancel before 24 hours."
Of course, Ashley and Alex needed to humiliate their disabled guest one last time, so I was curious when both him and Ashley were chuckling when he gave me my room key. Curious, that is, until key didn't work. I then struggled back down to the lobby, where, obviously suppressing laughter, Alex and Ashley were like "Is there something wrong with your key, sir?"
Never book here.
Wow! Where do I even begin!? I have stayed in many hotels for work and this one surpassed expectations. From the valet opening the front door for you to the stunning view from the 16th floor, everything was perfect. The decor and upgrades in the room made it feel like a 5 star resort and Javier + staff was extremely pleasant & professional to interact with. They truly aim to please by going above and beyond to make sure you’re comfortable with complimentary waters, microwave in room and even provide a shower curtain if needed. I stayed for two nights and wish I had more time to explore the amenities because the pool looked like so much fun but needless to say, I would definitely stay here again if given the chance. This is a must hotel for your Austin visit!
I have frequently stayed in many of the other Starwood brand hotels but rarely W, it seemed a bit too gimmicky. I decided to give this one a try. The rooms I stayed in were beautiful. I say rooms because there was an issue with my first room and the staff was unable to solve the problem (I let them know after my first night). The following day, after realizing there was still the same problem, a manager came up to inspect the room with me. He apologized that it was not fixed and moved me into a much larger suite. Brian even followed up after my stay via email and gave me addition Bonvoy points due to the inconvenience. The Starwood hotels (now owned by Marriott) offer great service (unlike other chains such as Hilton).
Problems happen in all buildings - it's how the staff responds that makes the difference. The W staff is on point.
The W hotel is a very nice hotel; not easy to find since the sign is about 7 in high but once you find it- you are going to like it.
The customer service is exceptionally professional & accommodating.
The rooms are good size, beds very comfortable, the decor is very contemporary & hip.
The lobby is not your typical lobby- it’s very hip and dark... I guess dark is hip now!
Good downtown location.
I love this hotel. We have stayed here several times.
Valet Brandon and Front Desk Dorian make a fantastic first impression. There’s nothing like a warm welcome!
Great food in bar and room service. Comfy bed. Clean room. Friendly staff throughout the hotel.