What We Love
- Cocktails such as the cucumber and jalapeño lemonade, made with local Deep Eddy Vodka, or the green bee, which uses honey sourced from the hotel’s rooftop hives
- The people-watching at Trace restaurant’s plush outdoor lounge, surrounded by trees with twinkling lights
- The W’s signature Bliss lemon-sage amenities
What To Know
- Overnight valet parking is $31 a night
- Print your airline tickets in advance: To do so in Wired, the business center requires an Internet fee
- While WiFi is free in public areas, it comes at a charge in the guest rooms
- Read more about what to see and do in Austin in our magazine section
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
In a city known for its casual vibe, the W Austin stands out as a playground for those who want to strap on stilettos and sip martinis in a swanky spot. Guests can take their pick of lounges: In the Living Room, colorful throw pillows, a wall of vinyls, and modern art dress up cozy couches and chairs, while in neighboring spaces, guests pull out computers in a natural light. Exposed concrete pillars anchor the soaring tower, giving every room an industrial edge.
Bed and Bath
Of the hotel’s 251 rooms, snag one of the 27 Cool Corner Suites for expanded views, as well as their spacious bathrooms and additional living rooms. All rooms touch on masculine and feminine design thanks to their cool palettes and splashes of color. Fashionable accents (bright red chairs, blue wine glasses, modish light fixtures) also grace the space. W-branded beds are cocoons of comfort, and Bliss sage-and-lemon bath products are hard not to hoard. Don’t miss locally inspired minibar snacks.
Foods are sourced locally whenever possible at Trace restaurant, divided into indoor and outdoor dining rooms, where standout dishes include the housemade charcuteries, goat rib-eye and seared, diver-caught scallops. Don’t skip dessert: drunken donuts (they come with a bourbon dulce de leche and vodka-spiked whipped cream) are a whimsical take on Café Du Monde’s famous fried dough. Work off your meal at SWEAT gym, a spacious workout facility that overlooks the city. For those who would rather relax, head to the WET pool surrounded by lounge chairs, or get spoiled with a massage or facial at the sprawling Away Spa with its seven treatment rooms.
In the Area
Guests can’t stay at the W without seeing a show or Austin City Limits taping at Moody Theater, attached to the hotel (check with the Insider, or concierge, to see if you can snag last minute tickets or a tour of the space). Around the corner on Second Street, order a cup of locally roasted Cuvée coffee at Jo’s, an Austin staple. If you want to go shopping, don’t miss jewelry by local designers such as Shaesby at Eliza Paige. Also close by, La Condesa is a top restaurant for haute Mexican cuisine and excellent margaritas.
How to Get There
This is a nice hotel in a good location. Like all W’s it’s got a hip vibe too. The rooms are comfortable & clean. The lobby & bar areas are good places to meet colleagues or friends. I’d stay here again without hesitation.
Stayed here b/c I’m a Marriott platinum member. I usually do the four seasons in Austin but hubby always wanted to try the W. So we tried it. Felt nickeled & dimed. No free water. My mini bar bill was insane. No one responded when I inquired about it.:( The JW is better. Four Seasons best.
8-31-09 I made a reservation for the W Austin and as a Titanium member attempted to check in early as it's one of the listed benefits allowed titanium members. Prior to arriving I called the property to inquire about availability. The night auditor on duty clearly indicated they had plenty of availability.
Upon arriving at the property she was adamant I would not be able to check in early despite having verified there was availability. She further continued attempting to create a new reservation for the night prior using my points for the night before, plus current night and following night at the highest bar rate available. I chose to simply go to another property. In the time it took drive 5 blocks my account was placed under audit and suspended. Elite services was unable to tell me why this was done. But later indicated someone called in pretending to be me to make a reservation on my account using my points. Additionally, I received email confirmation at 4:40 am CST and a little after 9:00 am CST a reservation was made under my account using my points. Which of course my account was under audit and not something I could have done. The following day I got an email from Marriott Corporate stating the attempted reservation on points for the W Austin would not be honored due to security concerns.
As I was no longer able to access my rewards account I had to pay an exorbitantly inflated nightly rate for a room at the next property.
A few days later I called elite services and spoke with a manager who was able to take my account out of audit. He suggested I create a pin for my account and while assisting me in setting this up, my account was thrown back into audit. According to the manager someone had called back in pretending to be me while I was still on the current call with him. There were no other notes or reasons given for my account being suspended.
I then called the property informing the assistant manager of my suspicions of who the guilty party may have been based off the timing of events and information/documentation received from Marriott. Rather than take my concerns seriously, the assistant manager laughed it off. To assist in an investigation I offered to send him the documentation and recorded phone conversations with his night auditor and Marriott elite services. I was shockingly mistaken to learn the property had no intention of investigating such a serious issue. My offer to provide the evidence collected at that point was refused by the assistant manager. Rather than taking this potential fraud and identity theft seriously he informed me from that moment I was now banned me from the property. Taking how serious of an issue this is I find it highly unusual.
My repeated requests for both the W Austin and Marriott Consumer Affairs to investigate this matter have all been refused. This left me with no choice but to file a police report with the local authorities.