4.5
Very Good 1003 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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Lobby living room lighting recreation room

Overview

Location

A stay at The Westin Austin Downtown places you in the heart of Austin, walking distance from Mexic Arte Museum and Esther’s Follies. This 4-star hotel is within close proximity of Frost Bank Tower and Paramount Theater.

Rooms

Make yourself at home in one of the 366 air-conditioned rooms featuring refrigerators and iPod docking stations. Flat-screen televisions with cable programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include wireless Internet access (surcharge) and concierge services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available for a fee.

Business & Travel Amenities

Featured amenities include wired Internet access (surcharge), a business center, and complimentary newspapers in the lobby. Planning an event in Austin? This hotel has 19000 square feet (1765 square meters) of space consisting of conference space and meeting rooms.

How to Get There

The Westin Austin Downtown
310 East 5th Street
Austin, TX 78701 United States

Reviews

Terrible Front Desk Staff- Unable to get into my room!
Florence V

I had to travel for work from out of town for 4 nights this past week. I normally travel to Austin every quarter of the year for work and personal reasons. Never had an issue with the Westin until now. I had issues accessing my room every time I tried. The electronic key wasn't working. I repeatedly went down to the front desk at different times throughout the day for help. Most times I ended up waiting outside my room door for an "engineer" to help me get into my room at least 40 minutes at a time. The engineer would change the battery and yes the door would work at that moment but hours later I would have the same problem. This was extremely inconvenient as I had appointments and meetings to get to at different times. This continued to happen throughout my stay. The last day I had enough after waiting 50 minutes outside my door, calling the front desk 3 times. Went down and asked for the Manager. I explained the situation to Pilar Villeneuve (Front desk manager). She didn't try to explain why this was happening and just kept saying she would comp my stay however since it was a work trip the charge has already gone through. Only thing she could do is give me a new key card. Sadly I will not be returning to this hotel. My company who had over 50 people staying at this hotel the same week will also be told about this.

Comfortable and Clean
dani3lm

We stayed for 3 nights here for a quick getaway. It is in the middle of downtown, which is nice as it is close to everything. I feel like housekeeping went above and beyond, organizing the room while we were away. Abraham was a great server in the restaurant, and his local knowledge was super helpful!

Great spot in the city
camillehb2019

I loved the vibe at the Westin. The pool on the roof was especially amazing, perfect for a dip in the hot Austin weather. It’s perfectly situated in the center near everything. I had a nice view on the 12th floor and the gym was well equipped too.