Checked in on Monday 05/21, the first room was not clean. Changed room with not excuses from reception manager or management. Used the laundry service. To get back my leaned cloths I needed to talk 4 times with the customer care. Asked for folded shirts in box, the shirts were returned on hangers.

This is a beautiful hotel, nice rooms and decor. We ordered room service breakfast for 6:30-6:45 and we didn’t receive it until almost 7:00 which was the time we needed to leave. Needless to say we had to eat fast. BTW, the time we chose is their earliest. The excuse was they got too many orders for the same time. Just know if you have a time frame, you might need to re-think early breakfast.

I'm a fan of Westin in general, but I had an awful experience at this hotel. First of all that beautiful, relaxing looking pool in the brochure was quite the opposite. It felt like Spring Break in Florida with loud music, dozens of people in the pool drinking and yes on the weekend they put those armbands on guests using the pool. We were there for four nights and the hotel was filled with young, people who clearly liked to party and came in drunk and loud in the middle of the night waking us up. In addition, we had two packages delivered to the hotel. The first time I checked to ask if they had a package, the person at the front desk said it wasn't there. I tracked it and found out it had arrived and was signed for hours before. When I went back to the front desk, they finally tracked it down and said that this sometimes happens when the hotel gets busy. This happened again when a second package was delivered. 48 hours after the package was delivered, we still were not notified and had to track it down. The rooms at the hotel were fine, but our drain was clogged and some of the linens were cheaper and scratchier than I've had at other Westins. This Westin was a blight on the brand.

Found trash and food at bottom of pool, employees were an hour late cleaning pool. Found used women’s pad in restroom. Had black stain marks on pillow. Couldn’t go to pool with children due to adult nature on rooftop, nightclub.

This is probably one of the least relaxing hotel visits I have ever endured. Planned to spend the day by the beautiful pool, as depicted by the on line photos. The pool is tiny and cannot accommodate more than about 25 people, and that is a generous estimate. The only thing beautiful is the skyline, but two and three people thick trying to get a spot next to the sparse pool. So very disappointing. There are lovely covered seating areas around the pool, roped off, I assume for private rentals. This hotel should not even advertise as having a pool. Rooms are adequate, however beds are hard and sheets are crunchy. Very disappointed and will not be back.