South Congress Hotel
What To Know
- The hotel has a very hip and young scene but is still family friendly
- When you're hungry, head outside to the aistream campers turned food trucks
- Guestrooms have Apple TV
- If you're a light sleeper, opt for a room that doesn't face the street – they can be quite noisy at night
- Bathrooms are stocked with Aesop toiletries
- Free WiFi
- Parking On Site
Located in Austin, South Congress Hotel is on the Strip and convenient to Ann W. Richards Congress Avenue Bridge and Austin Convention Center. This 4-star hotel is within close proximity of Governor’s Mansion and Zilker Park.
Make yourself at home in one of the 83 air-conditioned rooms featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms have rainfall showerheads and designer toiletries.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can get around on the complimentary shuttle, which operates within 2 mi.
Food & Drink
Grab a bite to eat at one of the hotel’s dining establishments, which include 3 restaurants and a coffee shop/café. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. Breakfast is available for a fee.
Business & Travel Amenities
Featured amenities include express check-out, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Austin? This hotel has 2355 square feet (219 square meters) of space consisting of conference space and meeting rooms.
How to Get There
Visited for a long weekend with friends. Picked the hotel for the bunk suite, which allowed 6 friends to stay in the same suite. Also picked the hotel for the modern decor and great location. Excellent bar and restaurants, perfect location, walk to most anywhere. Clean and modern rooms. Only suggestion would be to add an additional shower to the bunk suite, as one bathroom is a challenge for that many people. However, management did give us a discounted rate on an additional room so that we had another location to shower. The discount was appreciated.
My wife and I stayed here for a week for as part of a USA trip experiencing Texas. The hotel is in a great location, south congress has a funky cool vibe to it. Great eateries, bars, shopping and live music venues. The rooms are very spacious, big bathroom and tastefully decorated in a modern Texan style. We ate at the cafe there for breakfast a few times, the food was good and the service very friendly. The staff/manager/concierge at the front desk were super helpful. Whilst in Austin we did a lot - Longhorns gridiron game, Texas hills wine country tour, gun shooting range, Texas BBQ, lots of cool live music, shopping, fine dinning - all helped and organised through the front reception. Pool is also very nice, lots of sun loungers and good bar with nice cocktails. Higly recommend staying here for a trip in Austin, close to evrerything and an Uber cool place. Only downside was no coffee machine in room, only a small thing and probably more and American thing vs. Oz.
This hotel looks pretty (good design, pretty people), but no amount of pretty justifies its price tag. For the price point, you’d expect a level of hospitality that is sorely lacking here. The staff is very sweet but very poorly trained. It’s as if they made everything look nice for a photo shoot (rooms, people, etc) but then forgot that people would actually have to stay here.
It's like staying at a W Hotel circa 2001. We've evolved past that for boutique hotels. Looking good is just table stakes IMO. I'd expect a Danny Meyer-level of hospitality as well.
Would not have been a big deal if we were just staying for business or even a casual weekend, but we held our wedding here and I would definitely recommend against anyone else having an event here.
From small to large, hotel illustrated a consistent lack of hospitality/attention to detail:
• THE POOL. They closed the pool and didn’t tell us. We chose the hotel for our wedding largely for the location and the amenities. The pool being the major amenity (it is such a big part of the hotel that the floor where it is located has a POOL embossed button in the elevator panel, the first image in this profile is THE POOL). Austin was having a water boil advisory when we were in town but bacteria wouldn’t affect the pool as it’s chlorinated. It was recommended by the city to conserve water but not required. THE BIGGEST ISSUE WAS THAT NO ONE EVER TOLD US THE POOL WAS CLOSED. The water boil advisory had been in effect for several days when we got there and most other local businesses had sorted it out (the pool across the street at the much cheaper Austin Motel was fully functioning). Knowing that we and our guests were spending $30K plus at their hotel for the weekend, you’d think we would have gotten a call to say, we’ve sorted out our water situation but we’ve had to close the pool. That didn’t happen. And no one told us when we checked in. The second day I was there, I went to the pool and the gate was locked and it was half drained like a third-rate Holiday Inn. I started asking what was going on and couldn’t get a straight answer. I went down to the front desk and the staff’s answer to “Is the pool open?” was “I don’t know.” Ummm….What? Horrible hospitality. Don’t leave your poor staff hanging on questions like that. The answer should have been a “yes” or “no”. I had to go full Bridezilla and ask for a manager. Then the manager couldn’t give me a straight answer. Finally he said, “Do you know what’s going on with the water situation here?” And proceeded to tell me that the pool was being forced to shut down for the season early bc of the water situation. I mentioned that the pool at the hotel across the street was open and functioning. He looked flummoxed, stuttered something and said he’d see what he could do. Honestly it seemed like the water situation was a convenient excuse to shutter the pool early (it was late October) but that was not cool for me as we were paying a premium for the hotel bc of the location and the pool. And the bigger issue being that no one was even going to tell us/apologize/offer us some kind of recompense for the massive inconvenience. Ultimately they got the pool up and running, but they were so far behind with making it functioning for the weekend (having to fill it, chlorinate etc) that it was freezing so you couldn’t actually get in to the water. They did reopen the area and the bar so people could lounge around it, but it took a full meltdown on my part to make that happen. I didn’t really feel like doing that the weekend I was getting married.
• Small things like: Bellman dropped our luggage bc poorly placed on cart and then said, “oh sh*&!” Not the end of the world to drop something and I personally am not offended by swearing but again poor, ungraceful training when staff is swearing in front of guests.
• They kept confusing my room with my sister in law’s room (we don’t have the same last name BTW). Understandable at first bc we booked at the same time, but you’d think after we corrected them A MILLION times they would get it right. It was so ridiculous that it was comical. Calling her room when they meant to call mine and then having a “who’s on first” convo with her when she was like, no, I’m Ms. Peddy, not Ms. Flynn, sending packages to wrong room, etc etc.
• Construction in the lobby. Like you had to walk under a ladder. And no acknowledgement of that or assurances that it would be done by the day of our event. Again, I get that improvements need to be made from time to time but it’s hospitable to say, we apologize for the construction and it will be done at XYZ time.
• No awareness by front desk staff that we were having a big event there.
• As others have mentioned, set up in rooms is weird. Lighting not conducive to actual living and inconvenient outlets.
• There was also some confusion about some details for the actual wedding. Again not a big deal, but the way the staff handled it was like we were having the event at a budget motel.
• Overall lack of awareness about what real hospitality is. It just seemed like a bunch of kids were running this place. Which is fine if you’re the Ace Hotel but that is not the price point here.
PROS: Food is amazing and location is GREAT. But stay at the Austin Motel or San Jose across the street and pop over dinner! (Valet staff was amazing!)
This was the best date ever. We had an amazing meal and the evening was finished by the hilarious and charming Jake in valet! Thanks for the macarons! Honestly, everything about this place was perfect. Jake in valet was the icing on the cake!
The hotel is super stylish and well located for our 3 night stay in Austin. We reserved a suite and were pleased with the size and beautiful furnishings of the room that were in line with the overall aesthetic of the hotel’s gorgeous common areas. Unfortunately, that same attention to detail was not carried over into the overall guest experience. The sheets on the bed had various noticeable rips and tears throughout and 2 of the pillowcases were inside out (not a major issue but notes a lack of attention to detail). The bathroom door handle was broken off completely (no replacement made..just empty screw holes) making the sliding door very difficult to open and close. The water pressure of the rain shower was a pitiful drizzle and the towels were scratchy and quite worn out for a higher end hotel. Overall, I would expect much higher level of detail for a hotel at this price point.