Hotel Granduca Austin
What We Love
- A brand-new, Italian-inspired luxury hotel with gorgeous Austin views, minutes from downtownVegging out in the heated saltwater pool or Jacuzzi
- Sampling traditional Northern Italian cuisine with an innovative twist at Visconti Ristorante
- Hitching a complimentary shuttle ride to award-winning Woodhouse Day Spa
- Exploring Austin, in all its famous and delightful weirdness
What To Know
- Just opened in November 2015
- Staff really understands Southern hospitality
- Valet parking costs extra and is required
- Free WiFi
- Handicap Accessible
- Parking On Site
Austin might be quirky and unpredictable, but the service at the brand new, Italian-flavored Hotel Granduca is anything but. A member of Leading Hotels of the World and sister property to the award-winning Houston hotel of the same name, this property has southern hospitality with a touch of la dolce vita down to an art.
Find all the finer things you could want in life, or at least in a hotel stay, from a saltwater pool to Italian afternoon tea. This TripAdvisor Certificate of Excellence winner, which already ranks among the city’s top ten hotels on that site, even gives you a comped shuttle ride to a day spa once voted America’s favorite.
Another thing you can rely on is that when you feel like embracing Austin’s weirdness and wackiness, you won’t have to go very far. You’re minutes from downtown, and you’ll have no trouble checking out the Texas Capitol and diving into iconic music scene. And when you’re ready to retire for the day, to a place that moves at a slower and steadier pace? Return to the hotel, for evening cocktails at The Veranda.
Comfort and elegance define the Hotel Granduca guest rooms, each a spacious retreat, tastefully decorated with the feel of a welcoming friend’s home. Enjoy your own sitting area and an eclectic mix of artwork, befitting the vibrant city itself.
At Hotel Granduca Austin, there’s a dining option for every hour, every palate and every mood – and it all starts with Visconti Ristorante, serving traditional Northern Italian cuisine that incorporates local ingredients and adds an innovative twist, under esteemed Chef Tom Parlo. Visconti Bar, meanwhile, serves the Italian menu in a laid-back setting with handcrafted cocktails and a global wine list. You can also experience an Italian-style happy hour Wednesdays and Thursdays with live music or traditional Italian afternoon tea Friday through Sunday. Other eating and drinking spaces include the Veranda’s intimate courtyard and the poolside bar. If you can, make sure to slot in a Visconti Brunch or Italian afternoon tea, as well.
When it’s time to experience another side of Austin, Hotel Granduca will shuttle you to its spa partner, The Woodhouse Day Spa. Voted America’s favorite day spa in the 2014 American Spa Magazine Professional’s Choice Awards, Woodhouse is a calming Austin retreat where you can indulge in a variety of treatments, services and skincare therapies. Choose from over 70 options, including a volcanic-stone massage, an organic seaweed leaf wrap and the Lavender Dreams Sleep Treatment.
Austin, Texas is more than just the Live Music Capital of the World; it’s also an outdoor-lover’s paradise, with its sprawling landscapes, natural wonders and miles of hiking trails. And it’s all just moments away from Hotel Granduca. In fact, this stay gives you easy access to all there is to see and do in Austin, also including local arts and culture, plus popular neighborhoods and shopping. Visit spots like the Contemporary Arts Museum, the Red River district, SoCo (South of Congress), Sixth Street, the Bob Bullock Texas State History Museum and the Texas State Capitol.
How to Get There
My husband and I were visiting our adult son, who lives in Austin, so I booked this hotel based on the reviews and the price (which was better than the downtown hotels). I did not realize that this hotel was in the middle of nowhere! We had to Uber everywhere and it was a 20-30 minute drive any place we went. In hindsight, we would have done better to pay more for a hotel downtown after factoring in the cost of all the Uber rides. In addition, there were things we found to be quite odd. For instance, the bathroom doors (there were 2) were louvered doors meant to be closet doors. In other words, it was not a solid door. Once you enter the bathroom, the toilet was separated by a curtain. Sorry....but I prefer privacy! In addition, the second day we were there, our room was never cleaned! The first day, it was not cleaned till 3:30-4:00 pm. You can not walk anywhere (like to a convenience store) because it is located right off a busy bypass so if you wanted a Coke, you had to pay $5 either at the mini-bar or the swim bar as there are no vending machines anywhere on the property and there is no ice machine (you have to call room service). Really, the only nice thing I can say about this hotel (at least for us) was the SIZE of our room and bathroom were spacious. I did not care for the decor (tacky Italian) and the staff certainly did not go out of their way to make our stay pleasant. We will never stay here again.
Hotel Granduca Austin initially comes across as a beautiful hotel that wants to give an Italian feel. They should have stopped at the design. They also give the inhospitality, lack of communication, unexpected fees, and fraud that tourist Europe is known for.
The whole reason for this trip was for my Fiancée and I to see if this would be a good location for a wedding venue for a destination wedding. All it has is that it is a beautiful setting on a beautiful city. That is not enough to overcome what we experienced during our stay. I’d rather hold our wedding and reception at any lower end chain hotel.
Issue 1, Communication: When booking our room (Granduca Suite) my Fiancée and I requested early check in and a top floor room. We received no communication to indicate that the hotel couldn’t accommodate these requests.
Issue 2, Parking: Self parking is not free. There are many references on yelp and trip advisor (even coming from hotel representatives) that indicate self parking is free. The only complimentary parking is 0-4 hours valet.
Issue 3, Early check in: We arrived 1.5 hours early and the room was not available. We had them hold our luggage so we could look around the hotel and wait while the room was being cleaned. Our “early” check in was 15 minutes before check in time.
Issue 4, Rudeness: When bringing up the free self parking, the woman at the front desk was completely confused. She refused to acknowledge any 3rd party travel app information. Even the hotel representative information. She made it feel like we deeply offended her and that we didn’t deserve any type of hospitality because of this.
Issue 5, Accommodation: We were given the lowest possible floor for the suite we booked. We specifically asked for the top when booking the hotel!
Issue 6, Fraud: The room we booked was stated to have “Juliet balconies”. These “balconies” are just ledges with safety railings so you can open a door and not fall out. Googles definition is “a very shallow balcony with a safety railing on an upper story of a building.” This doesn’t even fit into that loose definition.
Issue 7, Rudeness 2: We were met with disdain when calling to get our room changed to a higher floor and our dissatisfaction with the “balconies”. We were told that the whole hotel was booked and we couldn’t change rooms, they were on a first come first serve (We arrived early). Then after a few more calls, we were told there was another room and were made to wait another hour before it was ready.
Issue 8, Competence: The bed is comfortable and the pillows are soft. Too soft for our liking and we woke up with sore necks. We called down and asked for firmer pillows. It took 4 tries throughout 2 days to get anything that wasn’t the normal pillow.
Issue 9, Competence 2/Cleanliness: There was a stain on our blanket and we asked for it to be changed out. We left the room to eat and for housekeeping to replace it. They didn’t. They just made the bed and we had the stain the entire stay.
Issue 10, Fraud 2: During all of this, we did get them to drop the fee for self parking. We had verbal confirmation of this. We were still within the complimentary 4 hour valet time. So on check out we were told there was a valet fee and we had to argue that we only had the valet for about 3 hours and that was the only time we used valet.
Issue 11, Rudeness 3/Internal communication: On checkout there was a person at the front desk that we weren’t familiar with. When we told her about the self parking she had no clue what we were talking about. Her attitude towards us was the exact same as the woman’s who checked us in and we had to go over the entire argument again.
Trey is the embodiment of professionalism. I’ve been staying at the granduca with my boyfriend for an entire month over the last six months and Trey has been the sole reason we’ve been back over and over again. He goes the extra mile to build relationships with his clientele and it’s something that we truly appreciate!
Fabulous location. A little out of town but it’s a short drive to downtown, malls and restaurants. If you would rather be closer to bars and restaurants then you may want to consider somewhere else as there’s nothing else around the Hotel.
However, the staff were very friendly and helpful. We had a conference at the Hotel and while the food was good they did run out during breakfast on occasion but this was sorted out quickly. Overall a lovely place to stay.
Nestled in a hilly, tree lined corner of Southwest Austin approximately 15 minutes from downtown lies a gorgeous hotel that resembles a 16th century Italian palace. Over Memorial Day weekend, we enjoyed a comfortable, luxurious stay in the Grand Suite, an almost 1,000 square foot room with a separate sitting area, kitchenette, a large bathroom with a separate tub and show and a walk in closet. We paid a fraction of the price of a 5 star chain hotel.
The Granduca has great amenities. In addition to having an espresso maker and Keurig in each room, you can have a cup of coffee or espresso delivered to your room with your wake up call. You can also swing by the lobby and grab a cup on your way out in the morning. We didn't try the breakfast buffet during our stay, but we did enjoy the restaurant on our last night. The restaurant provides large portions of food at a reasonable price (The antipasti appetizer, which cost $22, was big enough provide a full meal for 2 people). The hotel also features a well-equipped gym with plenty of cardio machines, dumbbells up to 50 lbs, a multi-function cable machine for squats, pull-ups and many other exercises, headphones in case you forget yours and bottled water. You can also catch some rays or grab a grilled burger next to the gorgeous pool. In the evening, the housekeepers turn down your bed sheets and leave a nice piece of chocolate. The best thing about the hotel is that it is dog friendly...the staff was very pleasant and accommodating to my 55 lb lab mix.
We thoroughly enjoyed our stay with the hotel and would recommend it to anyone. One thing that could've improved our stay is better valet/door service. While the valets/door men were perfectly nice, they didn't offer to help us with our bags and never held the door. For a property that positions itself as upscale, this is an opportunity.