4.5
Very Good 2250 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
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Overview

Location

A stay at The Westin Galleria Houston places you in the heart of Houston, walking distance from The Galleria and Williams Tower. This 4-star hotel is within close proximity of Gerald D. Hines Waterwall Park and River Oaks District.

Rooms

Make yourself at home in one of the 469 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Houston? This hotel has 93000 square feet (8640 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

The Westin Galleria Houston
5060 W Alabama St
Houston, TX 77056 United States

Reviews

The Westin Galleria Does NOT Care About Disabled Guests
Mahaff M

I can not express how disappointed we are in The Westin Galleria Hotel, I have stayed in 15 Westin Hotels over the years (I just counted) and this one is last on the list!
My girlfriend is disabled and confound to a wheel chair and I myself have a hearing disability, she loves being in a pool and the only ones she can get in are usually at hotels because they all have the lift.
The weather last weekend was unseasonable warm and we decided to hit a hotel and have a nice weekend together. We chose The Westin Galleria because we have stayed in its sister property The Westin Oaks which is also within the mall. We chose this one, even tho it was 10% more expensive, just to mix it up and bit and that its actually closer to Nordstroms and Macys in the mall where she wanted to take in some early Christmas shopping. This should have been a great stay. I had even called the day before and specifically asked if the pool was heated..I was told "yes it was".
We packed up including all our pool stuff and went over to the hotel. We wanted to self park and not pay the absorbent overnight/valet fee they charged. Heres where it all began, the self parking is horrible even if someone wasnt disabled, totally unlike the other Westin in the mall. That was ok, we dealt with that, no huge deal, just wanted to let people know the parking sucks.
We got our room and as she got dressed for an afternoon at the pool I went down to make sure it was accessible...but why wouldn't be? Its THE LAW. The pool is in an odd place where you have to cross over a roof to get the the pool area. First thing I saw was a set of steep metal stairs to get to the pool which is up on another roof...my heart dropped, then I saw the special elevator for disabled access, thank God. I ran up the stairs and saw plenty of places to sit, I stuck my hand in the pool and it was ICE COLD, I was lied to about it being heated. Total BS for them to tell me that the day before. However thats NOT the worst thing..read on
I went back down and told her the pool wasnt heated, I felt so bad seeing the disappointment on her face. Shes a trooper and we elected to go lay out anyway. We made our way back down to the 5th floor and across the roof...guess what?? The disabled elevator DOES NOT WORK!!! I immediately called down to the front desk and the lady informed me that "it hasnt worked in a long time" WTH!!??? They are not ADA compliant and havent been for a long time. THE WESTIN GALLERIA HATES DISABLED PEOPLE!! She said she would have someone go look at it...just another LIE, I went back late and again the next morning, wasn't even touched. We are reporting this to the proper authorities...thanks Westin for ruining our weekend and me wasting hard earned money on your hotel!!

THE WESTIN GALLERIA HATES DISABLED PEOPLE!!!!

In Need of an Update
drosen85

Westin is a really nice hotel for sure. The location is great (for those who need to be in the shopping mall), the beds are comfortable, the executive lounge has great salsa (like really great salsa).

But the property definitely has that 80s feel. Lots of beiges and browns -- and nothing that really jumps out at you and says "Wow, it is super cool to be here, I can't wait to tell all my friends about the Westin Galleria."

But not all hotels can or should be awe-inspiring. If you need somewhere to stay, and not looking to spend too much money, the hotel fits the bill. If you want a more unique, luxurious or quintessentially Texas experience, keep searching.

Ticks all the boxes
Thomas_traveler25

Have stayed at this ultra-conveniently located hotel in the past, but a recent visit was the first since the hotel's renovation. Houston is a tricky hotel city. Many of the far more expensive hotels (Four Seasons, St. Regis) are disappointing examples of their brands and in desperate need to top to bottom makeovers. The Westin Galleria delivers on many fronts and for a remarkably affordable price. The rooms are large, quiet, and have exceedingly comfortable beds; service is good, there's a great fitness center with brand new equipment, and there's easy, free parking (I can't really understand the reviews here knocking the parking--it is a cinch. I was there for 4 nights and was always able to get a spot steps from the hotel). The bathtubs in the rooms were not replaced during the renovation, and are an odd note in an otherwise pleasant, refreshed bathroom. While the renovation created a restful decor in the rooms, the lobby is a surprisingly unwelcoming, anonymous feeling space. Also, the access to the pool is so stark that you almost feel like you've gone out the wrong door. Certainly Westin could soften up what is a barren rooftop? Starbucks, located in the Galleria, is a handy 1 1/2 min. walk from the hotel. All in all, unless you're willing to pony up at least $150-$200 more per night for the Post Oak Hotel (see my review), this is the best option in Houston given the value, renovated, large rooms, free parking, proximity to the inner loop and good service.