Omni Houston Hotel
What To Know
- You can pick up an in-room fitness kit from the front desk
- The hotel has two resident black swans (catch their feedings a couple times a day)
- WiFi is free only for Select Guest members
- Handicap Accessible
- Parking On Site
Located in Houston, Omni Houston Hotel is in the business district and minutes from Uptown Park and Houston Arboretum and Nature Center. This 4.5-star hotel is within close proximity of Memorial Park and The Galleria.
Make yourself at home in one of the 378 air-conditioned rooms featuring minibars and LCD televisions. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a sauna. This hotel also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the complimentary area shuttle that operates within 3 mi.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. While enjoying a refreshing dip in the hotel pool, you can order your favorite drink at the poolside bar.
Business & Travel Amenities
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Houston? This hotel has 32000 square feet (2973 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
We arrived on a Friday at around 4pm for a wedding block stay at the Houston Omni. The valet service was great. The lobby, as I walked in, was bright, spacious, and modern. And that's where the nice parts of my visit end. As far as I know check-in is at 3pm, so I expected that by arriving at 4 my room would be ready. Not so. The front desk clerk said my room needed to be inspected, which would take 15 minutes, and she would text me when it was ready. After 30 minutes and no text, I went to check, and she told me that my room had been ready for several minutes. I signed up for Omni Select Guest before making my reservation, but this was not acknowledged in the slightest, and no water bottles were offered when we got the room keys, a service that even Hampton Inns provide. We went upstairs, and things did not improve. The hallways were extremely dated. Wood paneling from the 80s, ancient carpet, and trash/sheets outside every room, including mine. As we went in our room, we turned on the AC, which produced a loud knocking sound instead of cool air. I went down to the front desk to ask for a room change, and was told that as I was in the wedding block she could only put me on floors 2,3, or 4, and that she had no vacancies, but she would get someone to fix the AC. I spoke to three other couples staying at the same hotel wedding block, who were on floors 7,8, and 10. I don't appreciate being lied to like that. The AC was repaired that evening, so that part was good. The room itself was old and dated, with cobwebs in the corners. I'm really not sure how the room passed 'inspection' with a broken AC and being mildly unclean. The shower had terrible water pressure, and no light in the shower itself so it was very dim. The marble around the sink was cracked. When we checked out on Sunday, the same front desk clerk didn't even bother to ask me how my stay was. Lastly, we had brunch with the wedding group, and the quality of the food was OK at best. The bagels were stale, the toaster didn't really toast, and the waffles were chewy and cool instead of crispy and hot. The coffee was excellent, as was the table service, so points for that.
We have stayed at many Omni Hotels across the country. And as usual we loved our Omni experience.
After making the reservation we get an email from Loyalty ambassador Joseph Miller.
He asked us for any special request before our arrival. I mentioned that we were taking the trip to celebrate my wifes 1 year of being cancer free. Upon arrival he had a wonderful amenity of a meat and cheese tray and a bottle of wine. Nice touch.
Even though the hotel was hosting 3 weddings Joseph was always quick to answer when we had more questions about the hotel. etc To make sure we could always reach him he gave us his cell phone number.
We ate at the restaurant 'Birdie's'. (Joseph's recommendation) Wonderful late evening dinner and Sunday brunch.
Every employee we came in contact with was pleasant and helpful; Front desk, door men, restaurant, housekeeping etc.
There was one exception, the bar. Without going into detail after my first encounter upon arrival I chose NOT to patronize for the rest of the stay. My experience with 2 of the employees was opposite of the earlier descriptions.
Overall great experience.
My friend and I just did a staycation here this weekend and we were so disappointed. It started from the second we pulled up. We wanted to park at the entrance just to check in and take our bags up to our room. We were told we would have to park in the garage and walk over with our bags (there is no crosswalk or elevator connecting the garage to the hotel) or take a baggage cart, but there were none available. So we got to lug all of our stuff from the garage to the hotel in the cold. When we walked in nobody greeted us and the front desk staff was not welcoming at all. We got checked in and got up to our room. It was a nice room, but there was not a refrigerator and the only way to get one was to rent one... no thanks. So we asked for a key to mini bar so we could keep our champagne cold. We were told someone would be up with it, but they never came. Finally, we went down and got the key just to find out it didn’t work once we got back to the room. WiFi is not free unless your an Omni/Hilton member, which my friend that was staying with me was... we called to see if we could use it with her membership and they said they’d see what the could do and get back to us... they never did. After leaving for dinner we got a second minibar key at the front desk, and again it didn’t work. We were tired and fed up so we said forget it. The next day we try to leave only to find our room keys won’t work on the garage anymore. I called for assistance twice with no answer. I finally had to call the actual hotel to get someone sent out to help us. We found out later that night that our keys didn’t work because they did in fact switch the reservation to my friends name and never told us. Well now we had left over food and nowhere to keep it cold, so we had to have maintenance come up and work on our mini bar just so we could keep our food cold. This morning we go to check out and someone had bought coffee at the restaurant bar and charged it to our room. How is it possible to charge to a room without a giving a name as well?? Then, I get home and have a random $97 charge from the hotel and the reasoning was very confusing was not explained very well at all. They are supposed to be refunding me, so fingers crossed. All this said, never once was anyone apologetic or even very friendly about any of the difficulties we had. The nicest person we experienced while there was the maintenance guy that came to fix our fridge. We did book through Hotwire, so maybe we just weren’t important enough. So disappointing AND my friend is a member of their program. I will never return to this hotel and will make sure I share my experience with anyone else who might.