JW Marriott Houston Downtown
- Free WiFi
- Handicap Accessible
- Parking On Site
A stay at JW Marriott Houston Downtown places you in the heart of Houston, walking distance from Christ Church Cathedral and Shops at Houston Center. This 5-star hotel is close to Discovery Green and George R. Brown Convention Center.
Make yourself at home in one of the 328 air-conditioned rooms featuring refrigerators and iPads. Complimentary wireless Internet access keeps you connected, and 55-inch LCD televisions are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges. Breakfast is available for a fee.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Houston? This hotel has 14000 square feet (1301 square meters) of space consisting of conference space and meeting rooms.
How to Get There
The JW hotel is right in the main area of downtown Houston. It is walking distance to all of the major attractions and is a nice hotel with modern finishes in a classic building.
Executive lounge for platinum members is stellar with a full breakfast. Overall good hotel and would come back for sure.
Very disappointed in this venue for our youngest daughter's wedding - I feel like we got scammed with an elaborate bait and switch on so many levels. I will start with the food and beverages. We were invited to attend a tasting and allowed to select from several entree and side dish options, including salads. The food at the tastings (for the most part) were all delicious and freshly prepared. We planned on serving 150 at the wedding and I was concerned about just how fresh the meals would be served table side. My fears were dismissed with a laugh from the event staff - I was assured that the food was going to be just as delicious as what was served during our tasting.
WRONG - the kids picked a grilled chicken breast and a 6 oz filet that were both well done (that's me being kind - it was well over cooked). You could tell it was chicken and steak, but not if you closed your eyes. When I sampled my mashed potatoes, they ALL came off the plate in one play dough glob - they had to be cut to get a bite. The asparagus was very bland, and the salad was much smaller and had less ingredients than at the tasting.
Second bait and switch was the beverages - open bar with HUGE costs undisclosed at the time of booking. Our new son-in-law doesn't hardly ever drink, so when pressed for his "signature" cocktail he selected Vanilla Crown and Coke. A bottle of Vanilla Crown usually runs $20-$30 at most liquor stores, and I understand there is a "mark-up", but the hotel charged us $180 per bottle - ridiculous!
Third bait and switch was the room shown to us for the wedding ceremony. My wife and I BOTH expressed concern over the old looking carpet and musty smell the room had when we were shown the venue months earlier. We were "told" that the carpet would be cleaned and possibly even replaced by the time of the wedding and that the huge dirty looking mirrors leaning up against the walls would be removed. Both statements were lies - the mirrors remained and had hand prints and finger smears on them for our guests to look at while waiting for the ceremony to start, and the carpet remained with the same old musty smell as what we experienced months before. What a memory to relish!
My wife had worked very hard to assemble goody bags for guests staying at the hotel, and we noticed bags from other weddings and events were behind the check in desk, so we hoped they could handle getting the bags to the right guests. WRONG.
After going over the list of guests and rooms several times, and being assured the right people would get the gift bags, the staff messed this simple task up as well - so disappointed.
I could go on about the horrible valet and bell cap service, the lack of assistance by the people we made arrangements with, the poor waitstaff in the only restaurant in the hotel, the tiny tiny elevators, but I feel this would be more than the average person would need to read to understand we spent a LOT of money for a substandard wedding experience. At least the kids were happy, and that is what is important.
Super modern and clean hotel and I have high standards for hotels. Easy check-in, clean facilities and a great place to host conferences. I would definitely recommend staying here and will recommend this hotel in the future.
Nice property in the heart of downtown Houston. Really enjoyed my stay and appreciated the free shuttle service within 5 miles of the hotel. Made getting around the downtown area very convenient. You can easily go to the Houston Zoo, Toyota center, downtown aquarium, and Houston Museum of Natural Sciences.
We were attending a conference held at this hotel. The room was very clean and beds were incredibly comfortable. I could sink into the pillows and drift to sleep right away. At the check in counter, we were offered water and extra bottles of water are also provided in the mini fridge at no extra charge. With three people, I booked a “Superior, larger guest room” and requested two Queen beds. We enjoyed the Nespresso coffee and tablet which controlled the TV as well. We checked out online with the tablet painlessly too.
The following are not necessarily gripes, just observations and tips perhaps one may find useful:
Room service was pricey (no surprise). We got in late and were craving breakfast at midnight. We ordered Uber Eats instead. There were plenty of options for us in the area.
We did not have a tub in the room as shown in the picture probably because we had two Queens instead of one King but we didn’t need a tub anyway.
There was one robe & one pair of slippers. Typically I would at least expect two sets. We had three people on our reservation. I’m sure we could have requested more but didn’t bother.
The room was spacious enough although with two Queens there wasn’t much wiggle room between one of the beds and desk in front of it. When my son was seated at the desk, there was no room to walk around the chair. I had to climb over the bed to get to the window and close the curtains.
The iron pillar in these rooms - not sure if it’s a load-bearing structure or for decor but I felt it took up space that could be put to better use. It also kind of obstructed a plug I was trying to get to. BTW, there are no bedside plugs on the center console as far as I could tell.
Bathroom door in the room does not lock, but no big deal if you’re with family.
Parking was $25 and valet was $35. One little quirk happened upon arrival when the valet asked for my husband’s keys, maybe because we were not supposed to be parked in front the hotel while I was checking in. When my husband said he was waiting for me to come back to decide whether to valet or self-park, the valet seemed a bit defensive - like he thought we didn’t trust him with our keys or something. The valet even called my son over to interpret for him which was odd. He had an accent but we understood him just fine. If he needed us to move our car, he could’ve just told us. Probably just miscommunication, we self-parked, no harm no foul. 😊