Houston Marriott West Loop by The Galleria
- Free WiFi
- Parking On Site
With a stay at Houston Marriott West Loop by The Galleria in Houston, you’ll be convenient to Uptown Park and The Galleria. This 4-star hotel is within close proximity of Highland Village and Williams Tower.
Make yourself at home in one of the 573 air-conditioned guestrooms. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on recreational opportunities including a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
As a Marriott Rewards Titanium Elite Member, I've visited many many Marriott properties over the past few decades. I must honestly say that Amanda is among the best that Marriott has to offer. I can't say that I've ever had a better welcome. She was extraordinarily professional and efficient. I definitely felt valued as a Titanium level member. Amanda upgraded us to a great room with a nice view of Houston's Galleria area. The room was a larger king suite that appeared to have been recently updated. The hotel has the option of self-parking. No offense to valets, but I like the freedom of being able to get to my car and go without waiting. For the foodies among you, this location is surrounded by all kinds of restaurants, and is in walking distance of groceries, pharmacies, and liquor stores. Although, the area is not very walkable. There is a lot of traffic at all times primarily due to a nearby Interstate Highway ramp. On the up side, having quick access to the highway can be a plus. If you choose this Marriott, be sure to ask Amanda for assistance with any needs you may have. She will definitely make sure you enjoy your stay.
I rarely find above acceptable customer service anymore so when I do I just have to tell everyone!! I believe the check-in gal’s name was Andrea. Ummm...unreal!!! She literally brought me from a 10pm starving, long-day typical traveler, who travels for business nearly weekly (so “here’s my info let me get to my room” attitude) to someone who’s now writing a review online! Yep, she was amazing. Pleasant, but not cheesy. Polite and kind. She walked me to the elevator...didn’t point, didn’t just tell me the directions but physically walked me around the corner telling me about where things were and inviting me to the restaurant if I was hungry. She also noticed I had a valet ticket and quickly pointed out that this hotel has a SINGLE LADY RATE! How amazing is that?!?! It’s pitch black and they care enough to understand that as a single woman I don’t want to walk through a dark parking ramp or lot alone at night! So, they charge the same rate for valet as they do for the self park for women alone..SERIOUSLY, HOW AMAZING IS THAT! Then, I called for room service. Guess what? The service is part of the culture here. It was unbelievable. This is not the snazziest hotel. It isn’t the freshest remodel perhaps (nice, don’t get me wrong) but this service means I will chose it every time I come back from now on. Keep it up!!
Huge thank you to Roxanne and Alice! Theses ladies ROCK! Work very hard to brighten up everyone’s morning. Supporting one another every step of the way! Awesome team work! If you’re hungry or need a cup of Joe to start the day, go see Roxanne and Alice and they’ll get you’re day started off right! They usually have some form of pastry, breakfast taco, parfait, fresh fruit, etc. on the ready! And with multiple Starbucks options to choose from there’s something for everyone!
We came for the weekend and enjoyed to comfort and cleanliness of the hotel. The staff at the front desk were very professional and accommodating to our needs which made our stay awesome. We booked a king bed room but none were available but double bed rooms but the front desk attendant, I forgot her name, was able to find us a king room which was really great. We will definitely consider staying at this hotel again.
I was there twice during the last 3 weeks. General observation is that the rooms are great. However, the bathrooms are too small. The room that I got during the first visit was on 14th floor. The bathroom exhaust fan was very noisy (not sure whether it was from this exhaust, or from some other sources as the room was on the top-most floor). I got a room on 12th floor during the second visit, and I did not find that issue with the exhaust fan. Hence, try to avoid taking the 14th floor.
One of the best things was that the elevators are very fast!
They charge a fee for parking. Hence, try to get the shuttle services / Uber if you plan to stay at this place.