4.5
Very Good 6648 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Kantenah Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 422 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 9 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 14 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a poolside bar or one of 9 bars/lounges, or 3 beach bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Kantenah Resort & Spa All Inclusive
Carretera Chetumal
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6648 Reviews
Affordable Luxury
Reviewed 23 hours ago

Fantastic hotel, a la cartes very good, especially the Japanese, steak house and Brazilian. The restaurant on the beach was also very good just have to remember to book them a day in advance. Staff very friendly and try best to meet all your needs, great value for money and always something to do, the hotel and rooms were super clean 24/7, would definitely return.
The bars all stocked brand named spirits and someone was always on hand to top you up!

One minor would maybe be the beach as a large seaweed build up and quite rocky, no issue for us though as not huge beach lovers and the pools swim up bars meant we didn’t want to go ro the beach at any point.
The staff were super grateful for all tips and couldn’t do enough for us, always staff at the hotel making sure our stay was fine, small touches such as posting letters to our room to welcome and a leaving letter and bottle of champagne to say thanks for choosing them!
Shuttle service around the resort was great and this ran until 1am, the staff were always happy to help
The hotel and staff were excellent and would definitely recommend anyone to stay here as you won’t be disappointed!!

Good, but could be much better.
Reviewed 1 day ago

My partner and I just returned from our 15th time to the Grand Palladium. Since we've gone so many times we get gold bands and are considered VIP. We have six other VIP guest who travel in our group. There is so much to love here.
A few highlights. The employees from the lower levels of management to the newest hire are amazing. We have known the bell hop Cecilio for many years now and I refer to him as "my brother from another mother". He's a great guy, always smiling, always wanting to help and improve our stay.
The young man who cleaned our room everyday, Luis H. was great. Luis went above and beyond his duties to make sure we were comfortable. Luis made fantastic towel art (crocodile, scorpion, swans, etc.). He is an asset to the Palladium and I hope he quickly advances.
Rodrigo & Fernda at Bar La Jarra and Irving (now at the secrets pool/bar) are the best, most efficient and friendly bar tenters at the entire complex.
Paula (Guest Service Manager) made herself very accessible and open with the few little hiccups we had. Pedro was also open and accessible, helpful, understanding and thoughtful. We've known Pedro since our first trip to the Palladium. He does whatever he can for us but at times he clearly has his hands tied.
We stayed at one of the "Romance Suites" (formerly Mayan Suites) because of their location on the beach and the outside shower. The rooms are in the best location at the resort, but it's been many years since they've had any updating. The furniture in the lobby is also starting to look a little worn. Perhaps it's time to update with some bright tropical colors? Enough with the gray and brown.
Some things they could improve. The a la cart restaurants are great, but sometimes the service is very slow. Also if you have a reservation at seven it's never at seven when you are seated; if you're lucky its 7:10 or 7:15 and sometimes later. Not really a big deal for us but should be made known.
I ordered a bottle of wine at the El Dorado steak house and the Maitre d' challenged me twice because only my partners name came up on the order ticket I had to sign. I asked him to either walk to the front desk or call and confirm. Why in the world did he not call the front desk before challenging me in the first place?
The two buffets between Kantenah and Colonial are fine if both sides are open but that almost never happened in the three weeks we stayed there. The breakfast buffet is a fiasco. Lines out the door and down the walkway. The last few mornings we were there they finally opened the other side. This was curious to me because the front desk told us they were at capacity. A suggestion for the two side by side buffets is perhaps make one adults only. Its simply too loud in a dining room with all hard surfaces and many screaming kids.
Thursday afternoons they have a foam party by the main pool. The music is ridiculously loud and can be heard on the beach well past the next resort, the Unico. It's really unbelievable. The constant noise makes it impossible for anyone to enjoy the beach.
The spa is also in need of an updating. The steam rooms and saunas are often out of order and they now charge non VIP customers $50 for a day pass.
Overall we had a great time and we plan on returning again next year. The one area of improvement they really should work on is communication. My partner leaned against a palm tree on the beach and was bitten at least a dozen times by fire ants. He did not see the fire ant superhighway until it was too late. Over the next two weeks he told several employees about this ant situation. A German wedding took place on the beach and the bride leaned against said tree for pictures and she was also bitten. After telling many many people about these ants two weeks later they were still on the tree.
When calling the front desk for any reason you will no doubt be transferred at least three times. When you finally talk to someone whatever you are calling for falls on deaf ears. They tell you "don't worry" and at that point you really should worry.

TRS:
Some of our friends who arrived after we did were offered no charge upgrades to the TRS adults section. They very wisely said no. We stayed at TRS one time (we were not offered a free upgrade) and it was terrible. The room flooded when showering and right next to the bed was a big plastic bath tub. They took the old Rivera part of the Palladium, put some mirrors, fancy lights and better bedding and now they call it a "Royal Suite". These Royal Suites are a 10 minute ride to the beach.
This year we went to the Chic cabaret show. We eight VIP customers made a joint reservation for front row seats. Three different people in our group of eight checked the dress code before we went. Each time we were told men could not wear sandals, cargo shorts or tank top/sleeveless shirts. We went to the lobby more than an hour early to enjoy the pre-show dancing, drinks, hors d'oeuvres and festive atmosphere.
We were the last group to enter the show at which point we were told men can not wear shorts. They lined all eight of us up along the wall and made a spectacle of the whole situation. I told them this was unacceptable which fell on deaf ears. Finally the manager Gonzolo showed up after asking multiple times for someone in charge. As my dad and I were talking to him a guy walked by with sandals on. I asked him if he was going to deny him entry? Gonzalo looked me in the eye and said "we can make exceptions for sandals". Then I searched out one of the TRS managers I've known for well over 10 years, Lizzet. She and I were facebook friends, we've had dinner together in the past and have socialized many times. Lizzet acted like she had no idea who I was. I was shocked, she just kept calling me sir and would not use my name.
Not surprisingly Gonzalo told us we could stay for the show but we had to sit in the back. All eight VIP guest were treated very poorly. The next two weeks we never received an apology or acknowledgement of this incident from TRS. When we pressed for information we were told that Gonzalo reported the problem as we were trying to sneak non VIP guests into the show. This is impossible because you have a reservation ticket you surrender upon entry. Gonzalo looked my partner in the eye and lied!
Gonzalo did say "it says no shorts on the reservation ticket". Yes, it does say that but keep in mind the reservation ticket is a cash register receipt approximately two inches wide and 18 inches long and the entire thing is in Spanish except two lines at the bottom. Why would a non Spanish speaker/reader go through this document looking for a few English words when it's 99% in the Spanish language. Give me a break!
Last year TRS refused to refund us $800 until weeks after we were home an I had to contest the charges on my credit card. At the time Lizzet lied to her boss and told her she didn't know anything about it. I have facebook messenger texts showing otherwise.
The year before Lizzet invited us to a special dinner at El Jardin. She even called to confirm our reservation; when we arrived at the restaurant they had no reservation for us. After waiting an hour we finally gave up and went to a buffet.
We will not have anything to do with TRS and we will actively deter people from going there.

Go for it .
Reviewed 2 days ago

We booked on Monday and left Friday, We arrived and we were taken to our van , not a bus. One hour to our hotel .Front desk was very professional. the resort was spotless .
Our room was nice, no real view from patio but so little time spent on patio. I started my day at the beach bar , a nice cappucino and a Italian pastry sat and watched the ocean relaxed . so many restaurants and bars all were very happy servers .

Disappointed
Reviewed 4 days ago

Visited here two years ago and loved it but come back and was disappointed. Was advised after booking that the seawater pool would no longer be available but it was more than that with the Yucatan being totally exclusive. Our room on arrival was musty and there was mould on the curtains. I went to reception to point this out and to be fair I was asked if I wanted to change rooms. As we were next door to friends I did say we would stay but could they be cleaned but it never happened. The bedding also did not feel clean to me with the pillows smelling ever so sweaty (I ended up wrapping the spare-blanket round my pillow). The resort itself is lovely but I just felt that it was not the same place that I loved 2 years ago.

Great week at Grand Palhladium Kantena
Reviewed 4 days ago

We stayed in the 47 building in the Kantenah section. We ate at a different ala cart each night our favourite was the Japanese, followed by the Spanish, El Dorado, Italian, ribs, Mexican and fish. The second day we found the El Secreto pool, it was nice, quiet and secluded with it’s own bar and washroom. We found the main pool busy, but people playing the towel game reserving chairs. The next day we found the El Rinconcito pool which was closer and the water was heated, nice, quiet secluded and close to the Kantenah buffet the open air buffet by the main pool. The beach was nice but it was windy the week we were there, red danger flags pretty much every day. The sea weed was pretty bad they had a tractor and truck picking up sea weed every day. We did a snorkel excursion to Yal-ku lagoon in Alkumal about a 20 minute taxi ride from the resort, pretty nice, lots of fish, not as developed as Xel Ha. The staff were great very friendly accommodating. We did do the promotional tour of the TRS resort, lovely facilities, this gave us entry to the spa for a day. While at the other end of the resort we tried out the White Sands Buffet, it was not as busy as the Colonial and Kantenah and maybe a better quality.
We travelled Sunwing, BIG line-up at the airport, print your boarding pass before going to the airport if you can, they had 2 separate lines, one if you had checked in and one if you hadn’t, we were an 1hr and 45 min. standing in line, good thing they drop you of 3 hours before your flight.
We would return definetly to Grand Palladium.