4.5
Very Good 6773 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
grass leisure athletic game Sport miniature golf Golf outdoor recreation sports recreation backyard Garden lawn

Overview

Location

With a stay at Grand Palladium Kantenah Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 422 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 9 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 14 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a poolside bar or one of 9 bars/lounges, or 3 beach bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Kantenah Resort & Spa All Inclusive
Carretera Chetumal
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6773 Reviews
Excellent
Reviewed 2 days ago

Impressed with the service!!!!
Awesome Entertainment staff( Salvador, Fernanda, Benjamin and Diana and more)
Food at El Dorado was incredible. The best ribs and steaks( Our waiter Felipe, the best).
We will come back!!!

This place was AMAZING!!
Reviewed 2 days ago

By far the best place I’ve gone to! The food was great the people where great! Everything about this place was amazing I can’t find one thing wrong with it at all! Very well kept and very clean! I appreciate all the employees efforts to make it the best week! I stayed in the Kantenah villas and both me and my girlfriend loved it

Just ok
Reviewed 2 days ago

This was my family’s first time to the resort, we booked two Junior Suites as it says online they can be adjoining or close. Upon arrival they “upgraded” us to Romance Villas which was great for my parents but they put brother and sister together, which we then had to be placed somewhere else because it’s couples only in that area of the resort. We were then really far away from our parents and they had no junior suites to put them in even though those were the rooms we originally booked (which is probably why we got upgraded in the first place - they overbooked). The rooms are ok, outdated I think. The shower is really hard to use as you can hardly reach the controls from outside the shower and in the romance villa, the main shower is outdoors or they have another indoors with no shower curtain which makes a huge mess. The food is all mediocre at best, buffet food is mostly cold. The only place we actually did enjoy was the teppanyaki and the chicken wings from the room service menu. If you’re coming for the beach, this is not the resort for you, The beach is full of seaweed and rocks and the towel stations are very far apart. The chairs and stuff are nice but the beach is just not the best compared to other locations.The pool doesn’t have crazy loud music which is nice but there are a lot of kids which is great for families with young kids but maybe not for couples/older families. Nice kids area by the pool too. The night entertainment is pretty good, some really good singers! Otherwise the grounds are well kept and there is a lot of wild life which is really nice actually (Cats, agoutis, birds, etc.). The service on the resort for the most part is great however you need to catch a cart to get from lobby to lobby on the resort as it is huge but a lot of them are labeled for “TRS” or the travel club which are the upgraded locations on the grounds. If you are not TRS you get the worst service for rides and they will drive by empty instead of taking you. Also, we visited the spa and they will happily take you there but to leave they will only call you a ride if you are TRS or the travel club, so the carts will drive there for one person but not a family of four:). Definitely makes me not want to come back as any tier of customer.

Fantastic experience!
Reviewed 3 days ago

Beautiful hotel, fantastic staff. Waiter Cesar at the main pool and Eduardo at the Riconcito bar were exceptional. The guys who ran the tequila tasting (I cant remember their names - go figure) were funny, engaging, very hospitable. The property was beautiful, the facilities were top notch, the food was consistently good. Adelita and El Dorado were particularly good. They made a beautiful celebration for my daughter's birthday! I didnt even ask for anything special, I just told them about it and they did everything!

Beautiful resort HORRIBLE service
Reviewed 4 days ago

The resort itself is beautiful and has plenty of amenities / activities to keep everyone occupied. It is also very large and you often have to take a golf cart to get to and from places. For example if you want to go to a decent restaurant you have to take a golf cart to White Sands or TRX. Speaking of restaurants you need to make a reservation or you will wait. All reservations must be made before 3pm and every time I went to make one I was told it had to be for the following day. The buffet food is TERRIBLE everything is stone cold, avoid it if possible. Even worse than the buffet food, is the service. Some of the employees are nice but most are downright rude and condescending. It takes 30-40mins for drink orders and they’d forget drinks or bring the wrong ones and then roll their eyes at you. Lastly, lets talk about room service. The maids did not leave water in my room so I called to the front desk and asked if someone could bring some up “no problem”. I pack and go about my business, 2 hours later still no water. I call back, “no problem”, I fall asleep and wake up 3 hours later STILL NO WATER. I call back and beg them to please send water and they do! Yes I could have walked down to the front desk but it was late, I was tired, the front desk is not close (golf cart) and that’s why there is room service.