4.5
Very Good 6547 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Kantenah Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 422 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 9 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 14 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a poolside bar or one of 9 bars/lounges, or 3 beach bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Kantenah Resort & Spa All Inclusive
Carretera Chetumal
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 6547 Reviews
Return trip to grand palladium
Reviewed 2 days ago

We were treated like VIP s thus was out 23rd time cat this resort we bLove the Mayan suites. Right on the beach o highly recommend this resort to everyone. Great food. Entertainment pools. Beaches and staff

Great Family Vacation!!!
Reviewed 2 days ago

We spent 8 days as a family at the resort. We were very pleased with the property, service and food quality. It was the perfect resort for young kids. They loved the water park and playing in the sand. The food quality at the buffett was better than I expected and we were quite pleased. Karen from the POP team went out of her way to play with my kids and make sure they had a fun time. She did an awesome job. I recommend this resort chain as a family friendly environment. Do keep in mind that it is a decent walk from your room to the beach and restaurants. If you have younger kids, bring a stroller. The pools were very clean and well kept. The beach is rocky, not the best that I have been too. The only concern we had was trying to keep our room stocked with bottled water. Overall we had a great time and plan on returning.

Perfect vacation in an excellent resort
Reviewed 3 days ago

We had a wonderful experience in Kantenah resort during our one week vacation in early November. All the worries we had after reading some negative reviews appeared not to be truth in our case.

The resort itself was just perfect. The area is huge with 4 different resorts in the same complex all located in a jungle. Kantenah in particular has the best beach part with the biggest and rock-free sea (it was clean no seaweed during our stay) , finest sand and lot of palms which offers shadow and sunny spot upon you choice. Plenty of sunbeds so nobody use towels to occupy them. If the sea is your preference over the pool then Kantenah is a better choice compared to Colonial, White Sand or TRS hotels in the same Grand Palladium complex.

The restaurant and food selection is very big so do not understand the complains others had. The buffet restaurant La Hacienda itself was offering a great variety of dishes and was a secure choice for the dinner. We also can recommend La Adelita (Mexican food) and Sumptuori (Japanese food and culinary show) – the only two à la carte restaurants we’ve tried. There are also different bars you can enjoy later in the night or at the beach or pool during the day. All the evening shows were also great followed by live music of other entertainment.

The best words could also describe the staff, their attitude and service they are providing. The whole complex was preserved very clean, people were always smiling, nice and helpful. We want to special thank the guy called Roberto at the Kantenah reception who was very kind and helped to change the room to our preference.

The only excursion we had was Chichen Itza Regular tour by company Cancun Sightseeing. It was a day trip to Chichen Itza which also included visiting Valladolid and Hubiku cenote with Mayan park. It was well planned, enough time in each site, but beware Hubiku is not a Mayan village as it was advertised by the tour sales guy. The advice is take your own sun protect cream which you might need in Chichen Itza site. The tour is also providing the umbrellas. There is no need for insect repellent which they heavily promote and try to sell together with sun protect cream in the bus. But they offer free water and other drinks along with some snacks which is nice. Lunch is also included in the tour program.

All-in-all we are very happy with our vacation and can only recommend Grand Palladium Kantenah Resort & Spa. The best memories are taken home from Mexico!

Destination Wedding
Reviewed 5 days ago

Visited GP Kantenah Nov.24/18-Dec.1/18 with 44 family members and friends from all over Canada for our wedding. Overall experience was a solid 4/5, but definitely no higher than 4.
Starting with the service - it was overall very poor. Check-in is slow and nobody acts with any urgency. Given that I was getting married (and wore a "special" wedding wristband), only one time during our vacation did anyone acknowledge that we were there for a wedding. Thanks to a gentlemen at the El Gran Azul bar for asking if I was the groom and he congratulated me. We inquired about an upgrade and were told we were in the highest level room possible given we were not travel club members. They didn't explain what it takes to become a travel club member or if we were willing to upgrade or pay what would be necessary. While overall poor, there were some bright spots on the service. The Bahia E Brasa restaurant (Brazilian) had very good service for a family dinner of over 14 people. As well, the service at our wedding was amazing, especially during our reception dinner at the La Adelita. I'd like to note that our wedding coordinator, Erandi, was AMAZING. My wife and I were so pleased with her service, attitude, and attention. Thanks so much for making our wedding day great and your service leading up to the wedding.
Next I will talk about the rooms and overall hotel design/style. We were in the Romance Villa (room 3501, near the beach). The room was awesome and location is great - loved the bathroom and outdoor shower. However, the rest of our guests had the deluxe suites or junior suites. Both rooms are garbage. Dirty, moldy, dated, ugly are all words that come to mind. Definitely upgrade to the Romance Villa if you can. A few of our guests needed to change rooms, which they had difficulty in doing (see review above about the service). Cleanliness upon check-in to the rooms was not good and things were broken or not working for several people in our group. As for the rest of the hotel, it is very beautiful. The restaurants are upgraded and modern as well as the lobbies and other areas. It is an oddly laid out resort that didn't really make sense to me and it takes a long time to walk to most places, especially given we were near the beach. Taking a ride on the cart is necessary to get to most places. Pools are also very nice and since we went in off season (Nov/Dec) there was lots of sitting locations available at the pool and beach. Pool swim-up bar was just ok. We did not take in the spa but I did see pictures and it looked very nice. We did venture over to the White Sands for a few meals and it is a tad more modern, however, the lagoon is ugly and smelly. Would definitely recommend staying at the Kantenah, Colonial, or TRS if you want more of a private, adult only, environment.
On to the food - it was GREAT! Mostly the a la carte's, but the buffet wasn't bad. We had a welcome dinner for our wedding group at Portofino the Italian restaurant (White Sands) and it was very good. Again, service was terrible, but food was good. Family dinner at Bahia E Brasa which was pretty good and then wedding reception at La Adelita which is a buffet but was very good food and a better/different selection than El Gran Azul or La Hacienda buffets. I also went to the El Dorado steak house twice, it was so good. I recommend the filet mignon with the peppercorn sauce if you are into that kind of thing. I didn't attend, but heard from our guests, that the Sumptuori (Japenese), Chang Thai (Thai), and Poseiden (Seafood) were all very good as well.
More about the wedding - as I mentioned, service was great from our wedding coordinator. Due to the size of our group we had to eat at the buffet for our reception but it wasn't a problem and everyone ate what they wanted. We chose to do the beach bash with the light up dance floor at an extra expense, and it was very well worth it. The DJ was outstanding and everyone had such a great time, even our older relatives and kids. Overall the wedding day, pictures, and location was even better than expected.
To sum our trip up, the food was great, service was not, hotel is pretty good, and our wedding was amazing. All of this had led me to a score of 4/5 because I've been to better but wouldn't tell anyone to not go to the Grand Palladium. My wife and I enjoyed the GP but we had a better time at the Barcelo which is very close by and similar in size.

Nice place, good food, but I few things to be desired
Reviewed 6 days ago

Unfortunately, my first impression wasn’t a very good one. The check in process was extremely slow and even more stressful. When I walked in with just myself and my young child, the reception wasn’t very friendly. I was not greeted with a smile, but with a scowl. I spoke enough Spanish to get by, but they still treated me rather rudely. They kept asking me where my husband was, and I kept pointing to my travel documents showing when he would be joining us. I was treated as if they didn’t believe me. Right then, if I hadn’t paid so much to be there, and it was such a long hot bus ride there from the airport, I would have walked out. Not a good start to my vacation.
Once I was checked in, things got better. Our room was pretty nice and very clean. The mini bar was stocked with water and I made sure to tip both house keeping and the mini bar attendant. They made sure I had everything I needed.
I took with me both USD and pesos. I found that the merchants preferred USD to the peso. I liked having both. The food was great at both the buffets and restaurants. My favorite place was the steak house. My second favorite was the Mexican restaurant. They were both really good. The Italian restaurant had a very nice ambience. Their bread was amazing. I just didn’t like what I ordered. That was my fault and not that of the kitchen or servers. They were all very professional.
The kids club was a bit of a disappointment. I didn’t like leaving him there for a long period of time because we had a couple of bad experiences while he was there. It was with one particular worker. I think it boiled down to him being really bored and that one employee not knowing how to handle a nonconformist child.
He really enjoyed the rags show, the beach dance party (where he won the dance competition) and hitting the piñata with the other kids.
We all loved the pools. I particularly enjoyed the pool bar. I always had a drink when I wanted it at the pool or at the bar.
We booked massages and spent some time at the spa. My massage was excellent. My husband wasn’t impressed with his.

The beach was mostly covered in seaweed save for one spot down the beach where we swam. The water was murky but warm. Not great for snorkeling. The staff were out there cleaning the beaches with tractors every day all day, but the seaweed is a real problem. We were there ten days if we go back we would go for only a week. The shows at night were very entertaining , the dancing was wonderful. There just wasn’t much to do during the day.
We had a nice vacation, it was relaxing. I was glad to not cook and clean for a while. After our stay we were refreshed and ready to go home. We will consider going back here one day.