4.5
Very Good 7323 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Grand Palladium Kantenah Resort & Spa All Inclusive in Kantenah (Xetna), you’ll be close to Yal-ku Lagoon and Xpu-ha Beach. This 4-star resort is within close proximity of Taj Mahal Cenote and Half Moon Bay.

Rooms

Make yourself at home in one of the 422 air-conditioned rooms featuring iPod docking stations and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 9 outdoor swimming pools, you can spend some time at the private beach. Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 14 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). When you are in need of a refreshing drink, visit a poolside bar or one of 9 bars/lounges, or 3 beach bars.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Palladium Kantenah Resort & Spa All Inclusive
Carretera Chetumal
Kantenah, 77710 Mexico

Reviews

4.5 Very Good 7323 Reviews
Not as good but still nice
batfink20

Where to start, this is still a great location for a hotel. The complex is huge & in a wonderful setting, lots of space for everything. The staff work tirelessly on keeping everywhere clean & spic & span. This is still a good hotel but there are a few things that have made us decide this will be our last visit here. The negatives are, the food the choice has gone done considerably since we last came. Most of the food is Luke warm at best & stone cold at worst. The food is no longer heated from above with lights but from underneath on hot plates that fail miserably. The entertainment has lost its way the 9 oclock show is very good with the sets being extremely good but after that the entertainment goes down hill with a feel of school disco coming to mind. The old adult nightclub has been replaced with the chic show that cost aprrox $100 each which considering you have all paid for you food drink & entertainment is a bit much. If you not a Spanish speaker be prepared to be ignored the same if you don't flash the cash at the bar etc. Management know they have a problem here & are trying to stamp this out. It seems to us that almost everything thing is now aiming for the south Americans which is a shame as this was not like this before. Improvements need to be made to get this hotel complex back to where it was.

Rough start but overall positive experience
Mary H

Upon arrival at the resort we were greeted immediately by one of the many concierge persons . He directed us to the front desk for check in . They served ice cold drinks and gave cool cloths to refresh yourself with during this process . It was a quick and easy check in for all in my group ( I had 5 rooms ) but that’s when the trouble started .
They gave us all our room keys and the shuttle was called to pick us up to take us to the rooms
We had requested 1. All our rooms be near one another 2. 4 king rooms and one double - simple right ?
Well we ended up all in doubles - no king rooms to be had and in different buildings - ugh
Next when we decided ok we will make the best of it - we get to the rooms ( in a downpour ) and only 1 rooms keys worked .... of course the shuttle had driven away and when the other rooms called the front desk from the only accessible room we were instructed to walk back to the front desk for replacement keys
The key debacle was enough to already leave a bad taste in the mouth but after we could enter the rooms one had a collapsed ceiling in the bathroom one had. I air conditioning - none of them had working mini fridges and coffee makers
Back to the front desk we go and demand to be placed in correct rooms as requested
What we got was a big stick in the butt because the next set of rooms were worse than the first . Still no mini fridges those that did have them they were empty and warm ( one person in the group was told that the fridges are not to make things cold they are mean to make things not warm ) TVs cable ripped from the wall coffee makers and hair dryers were missing .... all of these items individually are minor problems bug on the bigger scale I paid $10,000 for 5 rooms for the week you would think they would at least give a care especially after the first set of rooms were such a failure but apparently not .
The other staff were very helpful and tried to do everything to ensure the trip was successful so the service people A+ . Front desk staff -F and although they tried it is also the housekeeping staff that really were a mess here . I spilled some coffee in the floor the first night ( tile floors ) and sure enough I saw it everyday during my vacation . I left notes in Spanish ( the staff mostly does not speak English ) to please leave me a room service menu - never got one
I can tell you I loved the whole resort - next time I will try another building (either white sands or yukatan) and I will not ever go to this branch again . This is the second grand palladium I’ve been to - stayed at the punta Cana one a couple of years ago .... I think they must have lowered their standards because they weren’t fabulous then and haven’t made anything but a bad impression with this trip

Best time and holiday ever
Alan C

Really cannot fault this complex at all everything was perfect all staff very friendly and helpful, We where there for 14 days and had 3 meals a day, and did not have the same meal twice you really are spoilt for choice steak houses are proper steak houses,
The pool is a dream, as is the Beach, the seaweed is not a problem and mostly gone by 09:00, due to the hard work of the clear up squad. Once to go out into the Sea even 2ft deep the beautiful fish are swimming around you this really is idyllic, very highly recommend this complex,