4.0
Very Good 1907 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
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property Suite cottage living room Villa condominium Bedroom

Overview

Location

With a stay at Sheraton Grand Nashville Downtown, you’ll be centrally located in Nashville, steps from War Memorial Auditorium and Nashville Public Library. This 4-star hotel is within close proximity of Tennessee Performing Arts Center and Tennessee State Capitol.

Rooms

Make yourself at home in one of the 482 air-conditioned rooms featuring LCD televisions. Your room comes with a pillowtop bed. Cable programming and video-game consoles are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Don’t miss out on recreational opportunities including an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Nashville? This hotel has 30000 square feet (2787 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Sheraton Grand Nashville Downtown
623 Union St
Nashville, TN 37219 United States

Reviews

Football and fun
mxr52

This hotel was awesome. Beautiful room and friendly service. The room was very clean and modern. I bit of a walk to broadway, but worth it! I would definitely go back next trip to Nashville. The lobby was very nice.

Disappointed with security
WI_USA_JonB

Generally speaking the hotel is nice and staff friendly. Needed to make multiple requests for towel service but when they finally showed up they left a huge pile of towels.

My biggest concern was finding an envelope with my room number and a working key card in it laying outside my door. The front desk clerk said it was supposed to have been slid under my door since I had two separate reservations and they needed to rekey from one day to the next. The clerk didn’t seem too concerned about it and I insisted on having all keys canceled and replaced.

Later on I spoke with Rebecca as I was still upset and she was immediately concerned about the violation of protocol. She is the only reason this is not a 1-star review as this incident overshadows an otherwise enjoyable stay. Her concern was what I should have experienced with the first clerk.

The bell hop staff were very friendly and accommodating event in unseasonably hot and humid weather.

Room Had Issues
LM77WashingtonDC

In general, the staff was excellent. However, I had to call guest services several times to report problems with the room and oftentimes the phone was not picked up.

Valet staff were great and very welcoming but we waited 15 minutes for our car on several occasions.

The sink wasn’t draining properly but the engineer came up and was very nice. His attempt to snake the sink didn’t work so he had to come back later. His follow up visit fixed the problem. Very friendly guy.

The biggest problem was with the coffee maker. For some reason they have large Starbucks coffee filter ‘pods’ that are about 3-4” in diameter. The coffee makers in the room are designed to take a 1-2” coffee filter pod. When you stuff the large filter pod into the coffee pod holder there’s no room for the water to drain properly so water spills over the side and all over the desk. When I reported this problem they apologized and brought me a different coffee maker with a slightly larger coffee filter holder. Unfortunately, when I went to use it the next morning it didn’t turn on. I tried plugging it into another outlet but still no luck. We were leaving that day so no coffee for us that morning. I don’t think the replacement coffee maker would’ve worked much better because it was still undersized for the coffee pod filter. Management needs to either replace all the coffee makers or replace the Starbucks product with the correct, smaller coffee pods. Our friends in another room had the same problem so this must be happening in the whole hotel. I’m surprised no one has reported this to Sheraton, given the flooding mess it creates.

To Sheratons credit, they gave us a bottle of wine, a box of chocolates and a nice apology note.

The marble door saddle to the bathroom was very dirty and the carpet was pulled slightly away from the door saddle (room 1510). I’m in the Facilities business managing commercial properties so I notice these things. Hopefully, Sheraton will correct these problems because the rooms are pretty nice otherwise. As I stated earlier, the staff were very nice.