JW Marriott Nashville
What We Love
- Downtown panoramas from the top-of-the-line gym
- Brewed-in-Nashville ales at the hotel’s Cumberland Bar
- The scented candles and chocolates that often accompany turndown service
- The hotel’s sexy elliptical-shaped exterior
What To Know
- The hotel’s 33rd-floor steakhouse serves all-natural, hormone-free cuts of beef
- The property holds Vinyasa Yoga classes every Saturday morning
- Complimentary cribs are offered
- In addition to massages and pedicures, the spa services here also include in-room hair blow-dries
- Free WiFi
- Handicap Accessible
- Pet Friendly
- Room Service
Curvaceous 33-story skyscraper dressed in leather and velvet, just across the street from the Music City Center convention complex
Nashville’s industrial roots get the cosmopolitan treatment at this 533-room high-rise where, inside, you’ll find 100 pieces of contemporary art—odes to the city’s musical history. Public spaces are glossy but minimalistic (leather upholstery shares the stage with steel and bronze frames) and rooms are just as regal with their deep blues and pale wood paneling. No other spot harnesses the hotel’s sophisticated Southern soul better than chef Michael Mina’s Bourbon Steak, an innovative, all-American, Adam Tihany–designed steakhouse with a striking indoor-outdoor terrace that looks out onto Nashville’s many landmarks. Here, diners (who might be dressed in anything from cowboy boots to Louboutins) can feast on a parade of decadent plates like foie gras donuts, French fries “flights,” and other delights often prepped table-side. Keep the evening going at the adjacent lounge, where bourbon cocktails often mirror the sunset views you’re soaking in.
In the Area
Though the hotel’s immediate surroundings aren’t especially noteworthy, short walks will lead you to Nashville’s energetic hub including the honkytonk bars of Broadway along with The Gulch, a former railroad terminal turned trendy community now home to some of the city’s best restaurants including Adele’s, where chef Jonathan Waxman focuses on seasonal New American fare, and Biscuit Love, the brick-and-mortar version of a popular food truck. The Gulch is also the site of the Frist Art Museum, an eye-catching Art Deco building that showcases a rotating collection of temporary exhibits. The city’s other hot neighborhood, 12South—a leafy stretch lined with bungalow-style homes and designer boutiques—is a 10-minute Uber ride away.
How to Get There
My family and I am staying at the Jw Marriott this week for the CMAs that are in town. From the moment we checked in we were treated like family. The front desk staff were helpful and fantastic with questions about the city.
Our spa appointments were top notch. The spa itself is small but has a luxurious feel. Bobby my massage therapist was beyond exceptional. He did exactly what I asked him to do. I left the spa feeling like a new woman. I highly recommend Bobby if you visit the spa. The front desk staff were friendly and courteous. I can’t wait to revisit Nashville in the future. I will definitely be staying at this hotel.
Really enjoyed this new hotel in Nashville. Beautiful decor, helpful staff, comfortable meeting rooms & good lunch buffets. Enjoyed the stay. Love they way they do turn down service & housekeeping requests. My conference ran smoothly.
My letter to Mr. JW Marriott-
It is not fair to say how my daughters wedding night stay was because it did not happen. Reservations were made on August 25 and secured with credit card and a confirmation number was obtained. On Saturday, November 9, 2019 my (new) son in law spoke with JW Marriott to confirm reservation and make sure that they knew their approx. check in time would be 9pm.
Sad to find out that when they arrived their room had been given away and there were no more rooms. They were given a room down the street at the Holiday Inn. We were appreciative of this accommodation for sure. What if they were not local? Where would they have gone if no rooms existed in Nashville? We have a lot of out of towners. I'd hate to be a tourist and this situaton happen to me.
My son in law was charged $400.00 for the Holiday Inn.
I called the JW and spoke with manager that night and I was assured they had a room at the Holiday Inn and it would be comped. I was also informed that this is a common strategy of hotels. If you don't show up by a certain time the room is given away.
My question is???
What good is a reservation?
A phone call to confirm?
What else should we do on this end to assure a room will be there for you when you arrive with a reservation in hand?
Why make a reservation?
Is it a cost issue?
This room was $500 for one night in Nashville. A splurge and a gift to the new couple after a beautiful wedding.
Did someone else come along and pay a bigger price tag? I know the "prices" fluctuate.
Your strategy, Mr. JW Marriott is not a good practice for customer service. How would you like this to hapen to you?
My daughter and her husband should be reimbursed the $400 asap. They should not have to wait 10-14 business days to get their money back. And I think it would be great customer service to inform future customers of your strategy and a solution on how to navigate your odd system.
AND finally offer a free night at the JW to make up for this very disappointing situation your strategy put them in.
I believe a happy customer should trump all rooms being filled to the max. Especially a customer with a RESERVATION.
My hope is this will help future customers navigate your strategy/system.
Susan M. Wade