4.0
Very Good 1511 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Hilton Knoxville, you’ll be centrally located in Knoxville, steps from St. John’s Episcopal Cathedral and Charles Krutch Park. This hotel is within close proximity of First Baptist Church and East Tennessee History Center.

Rooms

Make yourself at home in one of the 320 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Your room comes with a pillowtop bed. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Knoxville? This hotel has 14,000 square feet (1 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Hilton Knoxville
501 W Church Ave
Knoxville, TN 37902 United States

Reviews

4.0 Very Good 1511 Reviews
Intimate and perfect
Reviewed 11 hours ago

Everything was great from the check inn to our rooms. The have a real Starbucks inside. The location works very well. The parking is expensive. Room good size and know they have a pool which was full the weekend. Regards of the people in the hotel it was very quiet

Very nice staff
Reviewed 1 week ago

Clean room although my "Serenity" bed was not serene. One side felt wore out, the other felt fine. That was disappointing. The Concierge Lounge was cramped. The food offered was good. The gentleman assuring everything was filled was great. He really was dedicated. For comparison with other hotels of comparable cost I suggest having local shuttle downtown considering the parking situation downtown. Holiday Inn Downtown has a great breakfast offering with ample amounts and the local shuttle was extremely helpful. I'm sold on the Holiday Inn Downtown..

Flawless
Reviewed 1 week ago

I came to Knoxville on business and was pleasantly surprised with my accommodations. The room was exceptionally well maintained. The cleaning staff immediately noticed I could not find my room and was eager to help me. The front desk personnel were friendly and attentive. Even the valet staff were friendly and helpful.

We didn't get the room we paid for
Reviewed 1 week ago

My wife and arrived at the Knoxville Hilton last weekend for our anniversary. We have been here many time in the past. We booked an executive level room as we have done in the past. The room rate was $157/night with my wife's state employee discount. When we arrived I went in to check in. The girl at the desk confirmed my reservation and looked at her computer screen for a few minutes before walking away and conferring with another desk clerk. The other desk clerk nodded her head to a question and the clerk returned and told me my executive room was ready and that we would be in room 1410. I questioned her if it was an executive room and she proceeded to assure me that in was and that we had access to the concierge lounge and to the drinks and snacks on the executive level lounge.

In the past we have need to use our key card to get to our executive level room, but not this time. The wife and I thought it was odd, but we just assumed things had changed since our previous visit. We got to our room and it was nice, but didn't seem like an executive room like was had had in the past. Since it was late we got ready and went out to dinner without another thought.

The next morning we got dressed and went down to breakfast at the concierge lounge. Our key cards would not work to get into the lounge but after several tries someone came out and we were able to enter. We had breakfast and went about our day.

On Sunday morning we were checking out and my wife decided a cup of coffee was needed for the ride home. Again our key cards would not work for the concierge lounge. I went to the front desk and mentioned to the person behind the counter that our key cards wouldn't work and my wife would like a cup of coffee for the ride home. The clerk behind the front desk happened to be the manager. She asked me what room we were in and I told her 1410. She told me that was NOT an executive level room, but she would activate the key card so my wife could get coffee. I told her I booked executive level and when I checked in was told it was executive level. She acted like she didn't believe me but seemed surprised when I showed her my reservation confirmation on my cell phone for the executive room. She looked at the computer and told me my room rate had already been discounted to a regular room rate and the discounted price would be reflected on my receipt. When I got the email with my receipt it was for $157/night. The same rate that I had booked the executive level room with my wife's state employee discount.

(let me add the parking garage at the Hilton had several Ferrari's, Lamborghini's, and many other very expensive vehicles)

When I returned home I called the Hilton customer service rep about not getting the room I paid for he agreed my suspicion was probably correct. All the executive level rooms had probably been given to the owners of the sports cars. He filed a complaint with the Knoxville Hilton on my behalf.

The next day I received an email saying that I would be contacted by the Knoxville Hilton to discuss my complaint. Later in the day I received another email saying they understood Knoxville Hilton had contacted me and wanted to know if everything was resolved to my satisfaction. Knoxville Hilton NEVER contact me, but apparently they told corporate they had. I returned the email saying I had never been contacted and received another email saying that were taking off the parking charged from my bill.

To sum up.......I was still charged the State Employee rate for an Executive level room that I did not get. The manager seemed to brush me off and said the room had already been discounted, but it was the same rate that I booked it for. (I checked and the state employee rate for a regular room for that weekend was $137.00. That is what I should have been charged for the room I received, not $157.) Apparently contacting customer service at corporate does no good. We have stayed at the Knoxville Hilton several times, but it's time to look elsewhere the next time we are in Knoxville

GREAT BAR WITH ONE AWESOME BARTENDER!
Reviewed 1 week ago

Came to Knoxville on a rainy day, and immediately noticed the beautiful bar. First time in Knoxville and I wanted to go out but it was pouring rain, so I was stuck. At first, I was a bit skeptical to go to a hotel bar, but as soon as I sat down I knew I had made the right choice. The first person I met was Rachel, a very smart, cute and talented bartender. I was only going to have a beer, but she was so knowledgable about the menu, and cocktails in general that she sold me on the best Manhattan I've ever had! She was very attentive and great to talk to.
The other bartender, Jacky was having an off day I think. She seemed a little preoccupied, essentially ignored me, and was vaguely rude, but it was raining and the drinks were good, so I decided to stay. She could definitely learn a thing or two from Rachel. I had a great afternoon and stay and I just want to say a big THANK YOU TO THE HILTON BARTENDERS FOR A GREAT TIME!!! I will definitely be coming back soon! This will be my new spot when I have work in Tennessee!