4.0
Very Good 1539 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Hilton Knoxville, you’ll be centrally located in Knoxville, steps from St. John’s Episcopal Cathedral and Charles Krutch Park. This hotel is within close proximity of First Baptist Church and East Tennessee History Center.

Rooms

Make yourself at home in one of the 320 air-conditioned rooms featuring MP3 docking stations and LCD televisions. Your room comes with a pillowtop bed. Satellite programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and express check-in. Planning an event in Knoxville? This hotel has 14,000 square feet (1 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

How to Get There

Hilton Knoxville
501 W Church Ave
Knoxville, TN 37902 United States

Reviews

Business Meeting
Cajun1_Traveler

We stayed at the downtown Hilton for a business meeting. The hotel is in a great spot, very central to everything in the downtown area. The hotel was nice and I have no complaints. The front staff was especially good in dealing with my issues. My luggage was delayed and they provided me with some supplies and info to get some new clothes. They also were every good in keeping me updated with the delivery of my luggage. There is a restaurant & bar in the hotel and a Starbucks (what more could you ask for). I would stay here again.

Hilton customer service tarnished
MIhappydad

Sadly, the Hilton brand is tarnished by poor customer service here. I have a booking well over 24 hours away. Due to the fact that I now have an urgent doctor's apt the following day I asked if I could book a Hilton hotel closer to home. The man I spoke with at the Knoxville Hilton sounded like a robot, "you must cancel 48 hrs in advance." "But, can you work with me? I'm happy to book another Hilton. This is a medical issue," I shared. "You must cancel 48 hours in advance."
That's all he said. Every. Single. Time. I said something. The man was curt, snotty in tone, and completley unhelpful. In the past, I've found Hilton helpful--they'll work with you. They don't follow a set policy, but instead are customer focused. Not here. He was robotic and unhelpful. This kind of tone and attitude does not reflect well on the brand.

Disappointing
shlevine

I don't have high hopes for full-service Hiltons (at least domestically) any more. This one doesn't even meet my low bar.

* Parking is confounding; ultimately I figured out that you have to park in a tiny, cramped driveway to go check in and get a plastic card to access the garage. Really, in 2019? (On a positive note, self-parking is $16/night vs. $30 for valet, and none of the public surface lots nearby allow overnight parking, so the cost is reasonable even if the access sucks.)

* While I should be grateful for any club lounge, this one stinks--small, on the first floor off the lobby, no view, mediocre appetizers, and no alcohol, even for sale. Sidebar comment: why are all club lounge and breakfast area TVs always BLARING?

* The room is ordinary--just what you'd expect--except that the toilet runs forever until you jiggle the handle. I finally had to open the top of the tank--YECH. I don't even like doing that in my own house!

The a/c unit, in-wall, works and isn't rattly like the miserable DoubleTree Charlotte, but the entire front panel is hanging off (see pic).

Does anyone ever check rooms for this kind of thing--simple mechanical stuff like burned-out light bulbs? Is it all left to the housekeeping staff (good folks who are woefully underpaid)? Honestly, why stay at a full-service Hilton when the average Hampton Inn is in better condition? (I only am due to a last-minute trip and limited availability.)

I'm a Hilton guy, but if you're staying in Knoxville, the Hyatt Place is two blocks away and VASTLY superior in every way.