Maritim Hotel Tenerife
What We Love
- A charming hotel on the Canary Island of Tenerife, with breakfast or half boardTucking into Canarian specialities at the resort’s two signature restaurants
- Spending the afternoon playing tennis on the newly-renovated clay courts
- The 40,000 square metres of sub-tropical gardens
What To Know
- Rooms are clean but a bit dated
- The hotel provides free shuttle service to and from town
- The closest beach is a 10 to 15-minute walk away
The chill-out factor is high at this four-star resort in Puerto de la Cruz – the laid-back town on Tenerife’s north coast that’s all vineyards, banana plantations and volcanic black-sand beaches. Best of all, its position at the foot of the La Orotava Valley means that it gets less rain and more sunshine than anywhere else on the island.
Perfect for those keen to check in, zone out and happily stay glued to the spot for the duration, there’s three newly-renovated clay tennis courts, four new paddle courts, mini-golf, fitness centre, and dive centre. Elsewhere, you’ll find three lovely freshwater pools with sun terraces and two relaxed bars for snacks and day-to-night tipples.
The thrills continue in the guest rooms where you can look forward to traditional Canarian-inspired décor, ample mod cons, and views of the Atlantic Ocean or beautiful landscaped grounds from your balcony. Equally worthy of your attention are the signature restaurants, both of which pull focus on international cuisine and homemade island delicacies.
How to Get There
I gave 4 stars only because of location, beautiful but quite far from everything. They have a bus to carry on the centre during mornings and afternoons but no place for a nice walk at evenings.
Apart from this, view from balcony (always went for sea-view) is breathtaking, I love that the ocean is very-very loud as for me it is relaxing while keeps away normal hotel noises.
One of the swimming pools is reliably heated for a nice temperature around 24-25 which is very beneficial during winter' months.
Rooms are comfortable, staff is professional and helpful enough.
I travel alone but feel safe in this hotel every time.
My wife booked it last minute via booking.com and the pictures made it look far nicer than reality.
The hotel seemed to have all the amenities you would expect of a 4 star hotel just in desperate need of a full refurbishment to bring it inline with 2018.
The family room was large and clean with interconnecting rooms just very dated with the hardest pillows I have ever experienced their was two softer ones in the wardrobe which we gave to our kids so we had to endure and the single duvets on the double bed.
Breakfast wasn’t any better after waiting to be seated it became quiet apparent that you have to sort yourself out . Tables weren’t made we even had to get our own cutlery before going to the buffet to get our food. After queuing at the omelette and egg station with my children the chef took my order then a German man came up and chef ignored my kids and tried to serve the man , I intervened and explained they had also been waiting he then served my children under duress.
Terrible service plates didn’t get collected and not once asked if everything was ok. Again when I hand back my room and checked-out I wasn’t asked if I had enjoyed my stay or even ok.
Unbelievable avoid until major refurb
But that wont solve the lack of customer service skills
As many other reviewers have mentioned, this hotel is very dated, and customer service limited. The room had an empty minibar (but a list of prices had there been anything in it), two hard single beds pushed together so unless you’re comfortable sleeping on the edges in the middle, you’re really just sleeping on a single... No coffee maker or kettle. A view of the ocean only if you’re standing up on the balcony but always a rather deafening roar as the balcony doors offer no sound proofing (and as management keeps responding: they’re working on it. Best wait til the work is done!). Don’t 4 star hotels offer “refined, upscale and stylish” rooms/amenities?
Getting information about the hotel and area was hard work. For example I only knew about the shuttle because I had read about it and asked specifically and then when I went to use it, I was asked if I had reserved it - why wouldn’t they tell me I needed to reserve it when I first asked...? No info re pools, gardens, services - just nothing. Don’t 4 star hotels excel at customer service?
Breakfast buffet was great the first day (except for the atrocious coffee) - a good variety of hot and cold items - but it doesn’t seem to vary, so it’s much the same every day. Ok for a couple of nights but tedious if you stay for a while. Wouldn’t a 4 star hotel change it up a bit?
All that, and an inconvenient location if you want to take in anything in Puerto de la Cruz (unless you take the shuttle - assuming they’ve told you to book it... and it’s not a weekend... and you only want to pop in for a short time... and...).
Seems to me they’re simply riding on the reputation of the rather decent Maritim hotels in Germany (and maybe offering German tourists a place that feels like home, which is fair enough if you’re German and want to be warm more than you want to be in Spain). How this one is a 4 star hotel is a mystery to me. There are much better choices in this lovely city
I have stayed at this hotel during my business trip. It is a German hotel and I have stayed in Maritim - Germany and it is a good hotel but Maritim in Tenerife is worse hotel. Interior is poor, service is poor, no water bottle in the room, they do not provide iron due to fire safely. It is completely ridiculous. I will never stay at this hotel again.
This hotel is very Calm and the View is WOW , clean enough and very quiet BUT no WIFi at all in the rooms , only in the lobby you have WiFi, not even in the restaurent or bar or pool , NO WIFI:( you have to buy a SIM card and definitely buy with ORANGE company, for 30€ you have 10 G and for one month! Don t go with Yoigo, you get just 4G and after 6 days is done and you can not even recharge , you need to buy a new SIM card , big wast of money . There is a commercial Center ( La Villa , 10 min by far with the hotel and a store name is Phone House , go there , and the staff speaks English , which was not the case in Yoigo store in that mall !
the hotel cliental are mostly from Germany.
We asked for a king bed and they said only 2 rooms in front of elevator in each floor has king bed ! So basically they join two bed together even in the suite ! Ah and their suit is almost same size than regular room except they have. Commode in which they put a small kitchen in it and they called a "suite ".
Beds are enough comfortable but not the best one , if you move a lot the bed move with you so don t expect a 5* bed , sheets are clean.
You are close and very close to the sea , basically in it so at night if you can not sleep with wave’s sounds think twice, air conditioner works well but noisy.
The buffet is so so and every day same thing but the view is absolutely breath taking .
Will I return again , for a few days yes but two weeks NO . All the rooms in height floor is sold out as an appartement and for suite you won’t have a cleaning service every day ! Which is bad , once a week somebody clean your suite , so don t waste your money , no even a Soap you have , so you buy your soap yourself , at least there is a close Lidl store which is very convenient, no water or any other drink in your rooms so this grocery store was very helpful . book your room with a ocean view other wise you find long your stay and to end my history, for tv channel you have 4 in English and NO movie at all and 2 in French! The rest is all in Spanish .
The staff are polite and very efficient by the way .