Mandarin Oriental Geneva
What We Love
- Wonderfully attentive service on reception and in the two restaurants
- Roomy bathrooms, all with big baths and walk-in showers
- Great location on the River Rhone, a five-minute walk from the old town and the train station
- Eager and knowledgeable concierge
What To Know
- Ask for a free ‘transport card’ when you check in – doled out by most hotels, it covers all local travel including the train back to the airport
- There's a fitness center and beauty studio (in partnership with L.Raphael), offering massages and body treatments
- Rooms suit professional singles and couples (well-equipped desks, bathrooms and TVs), but interlocking doors are handy for families
- The river is lined with banks and many diners talk shop over breakfast
- The mini-bar has a door on the outside wall and can be replenished by staff from the hallway
- Parking On Site
A stay at Mandarin Oriental Geneva places you in the heart of Geneva, walking distance from Cité du Temps and Batiment des Forces Motrices. This 5-star hotel is within close proximity of Notre Dame Basilica and Rousseau Island.
Make yourself at home in one of the 189 air-conditioned rooms featuring MP3 docking stations and minibars. Flat-screen televisions with satellite programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include phones, as well as safes and desks.
Treat yourself with massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a sauna and a 24-hour fitness center. Additional features at this Art Deco hotel include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).
Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.
Featured amenities include high-speed (wired) Internet access (surcharge), a business center, and limo/town car service. Planning an event in Geneva? This hotel has 2852 square feet (265 square meters) of space consisting of conference space and meeting rooms. Guests may use a train station pick-up service for a surcharge, and self parking (subject to charges) is available onsite.
How to Get There
Very pleasant hotel overall: good central location, cosy rooms, very good room service, good breakfast, helpful staff, quick check in and check out, good amenities, definitely one of my first choices in Geneva
This hotel personifies what one would expect from a 5-star establishment. We had a wonderful ‘staycation’ weekend in a beautifully appointed room right in the centre of Geneva. The service was excellent in both the bar and the Rasoi restaurant. The concierge was very attentive and extremely efficient. One of the best hotel we ever stayed at.
A prime location by the river, elegant and nice, friendly and helpful service. A modern hotel in a town where most of the top hotel are rather old. Could try harder on the cleanness side. The hotel is currently undergoing a partial renovation (February 2019).
I decided to stay at the Mandarin Oriental in Geneva for the first time because I thought they would deliver impeccable customer service like their sister hotel in Paris. My check-in went very smoothly at the hotel and the front desk help me to find a room that was to my liking. The concierge was very polite but did give me erroneous information about a boat ride that in fact was not in service. I ended up cutting my shopping short and running to catch a boat that was never left the dock.That was a bit of a bummer since I promised my son a boat ride. After, struggling with my two and a half year old in the cold weather to get back to the hotel I decided to have a drink by the chimney in their bar. Initially I saw that someone was sitting at the table i wanted so I waited until they were gone and asked the waitress if I could move to that table. She told me it was reserved for someone for 7pm. It was 6pm so I asked if I could sit until 7pm. Then I was told that it was reserved for that client the entire day. I then asked who told them it was reserved all day and they stated their manager. I then spoke with the manager that told me that in fact the table was reserved for a guest that had been staying at the hotel for the last 6months and always wanted to have that particular table. The manager told me that the guest usually comes downstairs sometime from 5pm to 8pm and they wanted to keep it available for him. The manager then told le I could move to the empty table but if the guest of the hotel like myself came down, for example in the next 10 minutes, I would have to give up the table. The manager did offer to pick up my tab as a consolation which for me really did not make up for this bad experience. I decided to finish my drinks and leave. I was outraged that the hotel would not allow me, another guest in the hotel, to have a particular table because one of their long term guest might come into the bar and they had to absolutely have that table. Thus my desires as a guest were inferior to this gentleman. I do not think I will be coming back to the Mandarin Oriental Geneva. I am so disappointed and completely unsatisfied in their notion of excellent customer service. They need to take some lessons from their sister hotel in Paris about treating all guests equally and delivering the best possible customer service;
Mandarin is probably the most convenient hotel in Geneva to stay for business as it is located very close to offices of major banks and other financial institutions and has nice rooms to host small-group meetings.
Now a couple of words about the property itself. It looks rather ugly from outside, but don’t worry: inside everything is great. In my personal rankings of Mandarins it is a definite bronze medal loosing only to Hong Kong and Paris.
Despite the hotel is rather old, it is kept very well by the management and you would not see stained carpets or scratches on the marble bathroom.
The rooms are big (which is not typical for Switzerland), beds are large and linen is perfect. Nespresso machine is not an exception to good hotels anymore, but still is a nice place to have.
Maid service is also great which is a very important factor for me (this is why I hate most hotels in New York and Miami Beach).
So, I strongly recommend it both to business visitors and tourists.