The Salthouse Harbour Hotel
What We Love
- A boutique hotel in southeast England, overlooking a lovely marina – includes breakfast The hotel's quirky designer décor, creating a glamorous boutique vibe
- Making use of thoughtful in-room additions, such as a cafetière with posh coffee
- Exploring the Suffolk coastline and nearby towns
- Calming views out over the harbour from the hotel
What To Know
- Located on Ipswich's waterfront at Neptune Marina
- Some rooms have harbor views
- Free onsite parking is available
The four-star Salthouse Harbour Hotel is a swanky designer retreat with an award-winning restaurant and a playful attitude. Located in a historic building on the banks of Neptune Quay in Ipswich, this red-brick gem has been given a serious revamp with Vivienne Westwood rugs, Damien Hirst posters and suits of armour wearing strings of pearls. Bedrooms are just as stylish, with unique features and thoughtful comforts.
The Eaterie Restaurant has become something of a foodie draw, thanks to a fabulous menu of local delicacies, impressive wine list, cosy atmosphere and waterside setting. Breakfast, lunch and dinner are available as well as a delectable Sunday lunch and afternoon tea. Add the easy walking distance to the town centre, proximity to the Suffolk coast and the views across a harbour filled with luxury yachts and the Salthouse Harbour Hotel makes for the perfect setting for a decadent weekend away.
How to Get There
This was quite a strange and ultimately disappointing experience, and could easily have been completely the opposite with a little basic customer service.
We booked the "Autumn Escape" deal (after quite extensive online research, as we were travelling a long way) to stay for one night in a harbour view room with dinner & breakfast - this was a landmark birthday treat for me, and well above our usual travelling budget. Our room was clean, stylish and comfortable, with a gorgeous harbour view as advertised, and dinner was very good, although served at something of a breakneck pace - we thought this was because they wanted to turn the tables round for a second sitting, but no, they were just not keen for us to linger over our £60-per-head meal.
As has been mentioned in at least one other recent review, there was a problem later on with the fire alarms. They sounded in all rooms intermittently for over an hour between about 12.30 and 2.00 am. We were reassured by reception (but only when we rang them) that it was just a fault rather than an emergency, but obviously had a very disturbed night.
And the next morning? Nothing. An entire luxury hotel full of customers who had been kept awake for half the night, and it was as if nothing had happened. When we came to check out, we were asked "was everything all right?" by the receptionist, who seemed surprised to learn that no, it could have been better. Of course this was just a fault in their alarm system, but not to even acknowledge that their guests had been greatly disturbed seems frankly rude, and at best indifferent.
All that was needed was a simple apology - this review is not a criticism of any of the catering or reception staff, but of the management who failed to understand that their guests had not had the relaxing boutique experience they had paid for.
I am not in the habit of posting negative online reviews (witness the rest of my TripAdvisor profile), but I could not recommend the Salthouse to anyone with a clear conscience after this experience. It is very smart and trendy, but seems uninterested in people.
Fantastic stay at the salthouse with our bulldog !
Facilities fab super clean and tidy food great !!
Staff were friendly and couldn’t do enough to make us comfortable !
View from our room onto the harbour was outstanding
I have had a hankering to stay at Salthouse Harbour for some time but as we only live down the road in Colchester it seemed a bit of an extravagance.
However, when I came across an offer with Secret Escapes which coincided with a visit to the Regent Theatre it seemed the perfect opportunity.
We were allocated room 506, a lovely harbour view room on the fifth floor. It was very spacious with a great bathroom and luxurious fittings.
Breakfast was exceptional as was service the from Rachel & colleagues. In fact all staff were very pleasant.
There was a slight glitch in that the fire alarm went off several times from12.30am but it was eventually sorted within about 30 minutes. As everything else was so good I really can't mark them down for that.
I would stay again without hesitation.