Grand Hôtel Stockholm
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Grand Hôtel Stockholm, you’ll be centrally located in Stockholm, steps from National Museum and minutes from Royal Armoury. This 5-star hotel is within close proximity of King’s Garden and Museum of Medieval Stockholm.
Make yourself at home in one of the 278 individually decorated guestrooms, featuring minibars and LED televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries.
Spa, Wellness & Premium Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a sauna. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Stockholm? This hotel has facilities measuring 24886 square feet (2312 square meters), including meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
How to Get There
I booked a 3 night stay in a deluxe room at this venerable hotel. I booked through the AMEX Platinum FH&R program so was expecting an upgrade to a junior suite and full breakfast buffet, as is standard. However, I was told no junior suites were available for upgrade (although the hotel's website was showing availability) and that breakfast consisted of coffee and rolls in the hotel's bar; the full breakfast was only available with a 20 euro per person uncharge. After our first night I checked the AMEX booking website and could see that junior suites were available, and the front desk confirmed that there were two suites available, surprisingly neither of which had been used the night before, so I asked to be moved immediately and was given my choice of suites. However, when I questioned the manager on duty, he was unable to offer any explanation for the mess up, nor was he apologetic about it, and it took several minutes of strong discussion before he offered to upgrade our breakfast plan to the full buffet. Once in the junior suite and on the full breakfast, we had a wonderful stay, but only because of my persistence and the help of a sharp employee at the front desk. My message to the management of the Grand is as follows - if you don't want to offer your guests the full benefits of the FH&R program, then drop out of it, your guests booking through AMEX Platinum have certain expectations that are currently not being met by your hotel and some of your staff.
As I was preparing to leave Stockholm I asked my partner what he thought of the Grand Hôtel and he remarked 9/10. I was about to give it 10/10 until I had what must have been the most horrific client experience service ever. As we were leaving we went to the coffee lounge to have a final cup of coffee, Alexander, who was seating clientele, looked me up very conspicuously, and said, “this is a 5 star hotel you won’t be able to drink here”. I was so stunned I didn’t know what to say. It turns out he didn’t like the way I looked or the shorts I was wearing, despite the fact that the couple seated literally right in front of me were also wearing shorts. I was so stunned and offended by his prejudice against the way I look, that I really don’t know what to say. I understand that he doesn’t represent the hotel, yet he should have been trained well enough to handle different clientele. He obviously didn’t realise I’d just spent 15,000 in the hotel. When I asked to speak to someone about the way he’d spoken to me, he told me there was no one to talk to but himself. At this point I asked my partner to leave the hotel as I was so embarrassed and I went to the front desk. Honestly they were incredibly nice and kind and equally horrified (they knew how long I’d been at the hotel). So to cut a long story short I’m still in shock at being discriminated against on the basis of my looks, yet the rest of the Grand Hotel was amazing - the room was great, the food fantastic. The spa beautiful. What’s actually really sad is that I’ve been coming to the Grand Hotel for years and in fact this was the last holiday destination I ever had with my now deceased Mother. Really upset. Please train all your staff up to your normal standards...
This beautiful hotel has an amazing location (right on the waterfront and a short walk to the Royal Palace) and very good service. It's exactly what a 5 star hotel should be- spectacular. The rooms were beautifully decorated with attention to detail throughout. Beds were extremely comfortable and the linens were luxurious. The only reservation was the breakfast, which on our last day, had slow service. It was extremely busy and the staff seemed overwhelmed. Despite this minor issue,we would return without hesitation.