My husband and I visited the Resort for our anniversary and had a great time. The resort was beautiful and the staff were extremely friendly and helpful. We attended the nightly shows at 9:30 pm and they were all awesome. Maria Emanuela was one of the dancers and she is really talented. I really enjoyed the Burlesque show when Maria did a duet with her partner on the layandro. It was amazing! Can’t wait to see the next show.

Jaqueline and her team in guest services was so helpful and dedicated to helping us find our lost baggage.

We really enjoyed ourselves. It was well worth the trip.

If you love food and relaxation is important for you: DON'T GO!

Almost no one speaks English. During check out nobody asks how you enjoyed your stay. Toilets aren't very clean.
The food is horrible, it is massive and tasteless. Also a chaos in the restaurants during some hours. This is really not acceptable for the price we paid (EUR 300/400 per night). Music in the park is very loud (try to search for a place in the Spa).

The only pluspunt is that we were premium/vip guests, so every night we could eat in the a la carte restaurants. Also the possibility to stay in the Spa. It was quite peacefull here (no children) and better beds at the pool.
Also the concierge in the building (nr 13) we stayed was great, he speaks English and was helpfull.

I’m really disappointed about this place. I was told that it was a 5 star hotel and I’m still trying to find out why anybody think it is. The place is beautiful, wonderful natural reserve and lovely beach but unfortunately the service is terrible, they must hire more employees and develop the customer orientation competency PLEASE!!!
30 minutes waiting in the beach bar, in the pool bar and in the lobby bar, no matter what moment of the day, everywhere you must wait for any beverage as there are 1 or 2 bartenders in each bar. And we had some situations with 1 o 2 bartenders making fun of us (a total lack of respect!!!)
Lack of products in many occasions: out of beer, out of campari, even out of glasses and coke for kids. We complained about this almost everyday.
We were told that the hotel was full and for breakfast, for example, there is only one restaurant available. You can imagine how crowded it is!
If you don’t speak portuguese, good luck if you need something! Most of the employees don’t understand spanish (and don’t make an effort to try) not even english.
Pray for sunny days during your stay because they are not prepared for rain. There are few activities and the same few options to drink and eat. And Not enough umbrellas (which you must get in the lobby because there are none in the rooms)
Lack of maintenance: rooms flooded during the rain, leaking everywhere. The kids club full of water and no staff in charge to take care of the children.

Take with you your own travel adapter, they only have type C plug (220) and they give you just one adapter per room (so just one for all family cellphones, tablets, etc!!!)

Sadly, I can continue listing many other complains. Having visited other real 5 stars-hotels I must say that this is not one of them.

Despite everything, there were some employees in the reception that tried to solve some of these issues with great attitude. And the entertainment team were few people also, but were constantly trying to cheer everybody up. We had a great experience with them specially with the dancing lessons!!

On our last night we were told that there are plans to build more rooms and extend the hotel up to the beach, destroying the natural reserve that you can now observe walking through a walkway. If this comes true, one of the positive thing about this place will be lost.

This is an awesome place to be with family and your kids. Lots of things to do. Food for every kind of taste. Lots of good drinks. Awesome rooms. Being on the premium room we had some perks and it was worth it.

I just imagine that the rooms besides the poll must get a lot of noise in the day, so I’d avoid it if I had an baby.

Also bring some mosquito repelant, or else you will be eaten alive.

The beach depending the day has lots of wave that are bad for kids.

The restaurants all amazing.
And the staff are really helpful.

Keep up the good work. It’s so nice to see this kinda of business in Brazil.

A really great all inclusive hotel, located in a very beautiful beach. The staff is very friendly and polite, ready to help with everything you need. The room is big and clean. The food has quality and variety. The restaurants for dinner are good. The only point I think must be improved is the dessert. They are beautiful, but the flavor and the quality are not so good.
I recommend this hotel for a relaxing vacation.