I have reserved vacation on the hotel by RCI points.
But, for my surprise, Grand Palladium send me email asking to pay 8.000 BRL for 1 week just for ALL Inclusive packed. If I get reservation directly to the hotel, I will pay at least 6.000 BRL, so they don´t want me and my family in the hotel!!! If you want to go to Brazil, look for another resort, because this one is the worst!!!!

It is a good resort to go with your family specially kids!
Te only problem to me was the food. It is not tasty and it doesn’t look good mostly of the time. Also, the deserts are too sweet.
Talking about food I would prefer to go to Iberostar, another resort nearby

My cousin and I spent time at the Grand Palladium during the month of April. The weather was 80 degrees day and night. The clouds would appear and we experienced a few rain showers but the bright sun returned. We were welcomed with a cool towel and a refreshing fruit drink. The check-in process was lengthy. The young lady who serviced was named "K" (I have forgotten her name) and she took care of us. We paid for our room at check-in and were allowed to split payment, which was very convenient. English is our primary language and Spanish became my primary mode of communication while at the resort. Before coming to this resort it is wise to learn basic Portuguese. My Spanish is decent but it is not Portuguese. There are not enough English speaking employees dispersed throughout the resort. We were placed in building 23 which is close to the adult pool, main pool, spa and restaurants. Our room had a pullout leather sofa, two accent chairs with table, king sized bed with plenty of pillows and Jacuzzi tub/shower and double sink bathroom. The room was spacious with a patio area with two chairs mini table, and drying rack. We had a dedicated room attended who did a wonderful job of keeping our room tidy. All areas were clean and we felt as if we were at home. We were received a welcome letter as well as a fruit basket and a bottle of champagne in our room. The next evening we received chocolates on our pillows. One evening after a lovely dinner we received an invitation to a special breakfast. The next morning we were escorted to a veranda area of the Agda restaurant and presented with a beautiful breakfast display as well as roses and a commentary baseball cap w/ the Smile Service logo. Upon arrival be sure to book all of your dinner reservations. There were 3 restaurants to choose from during our stay. A Brazilian BBQ, Japanese and Mediterranean restaurant. We stuck to BBQ and Mediterranean. My cousin and I thoroughly enjoyed the Brazilian steak as well as the manager Ruebem and wait staff member Luciano. Unfortunately, we were unable to gather all the names of the people who were nice to us and provided excellent service. I made mention to Ruebem that mi prima and I would love to have some feijoada and we were disappointed it was not on the menu or at the buffet. In about 15 minutes it was brought to our table. We were so stuffed but we had to eat it to show our appreciation and every bite was worth it. I would encourage everyone to spend time at the Zentropia. Massages are affordable and access to the hydro therapy pool and grounds are such a treat. The area is so peaceful. Salt water pools are a feature at the resort. The beach is a 7 minute walk from the property and there is a beach side restaurant and you are able to get towels there also. You can also take a shuttle but the walk is quicker and you get the opportunity to walk through the nature preserve. The Beach is clean and the waters were warm but rough the week we visited. I would have liked to have spent more time at the beach in the water but the rough waves pushed me to the adult pool :-) where you can have a cocktail while relaxing in the water. Glauben receives an honorable mention as he works near the front desk where baggage is stored for delivery/retrieval and he made sure we were never lost. I plan to return with mi prima and others. We had a wonderful time. I must mention that I steered clear of the Oxum restaurant as there were too many flies around the buffet area, I completely lost my appetite. There are also a lot of ants near adult pool lounge area and the Zentropia lounge area.

I stayed 4 nights at the hotel and asked a “mangaba, cajá, umbu, graviola” (all Brazilian tropical fruits and the waiter said: there aren’t!
What kind of Brazilian resort don’t promote all delicious Brazilians fruit juice???
Despite it, all of them was marvelous!

Please fix it!!
Many abroad tourist asked the same!!!

I am currently staying with my wife and 7-month old daughter at Grand Palladium Imbassaí. We were initially allocated to villa 26 on ground floor. From the corridor I could already smell the mold in the rooms. When I got into my room it was so strong that we refused to get in and unpack. We asked to change and were then allocated to villa 25 on 1st floor in a room that had internal access to the adjacent room. When guests next door arrived we could barely sleep as we could hear everything through the door that connects both rooms. We ask to change again and they offered a room on 1st floor of villa 26. They said it was quiet with no smell of mold, but the room has a strong smell. We are very disappointed with the hotel’s infrastructure. We saw many other guests complaining about the same issue and asking to change rooms. This hotel is not cheap and you get average and very dated rooms with a terrible mold smell. I’ve heard better things from other resorts nearby so don’t come here.