5.0
Excellent 293 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

You’ll be on the beach with a stay at The Brando in Tetiaroa.

Rooms

Make yourself at home in one of the 35 air-conditioned rooms featuring private plunge pools and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access is available to keep you connected. Conveniences include safes and minibars, and you can also request cribs/infant beds.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a beach bar.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services and a library.

How to Get There

The Brando
Tetiaroa Private Island
Tetiaroa, French Polynesia

Reviews

5.0 Excellent 293 Reviews
Fabulous
Reviewed 2 weeks ago

The Brando is a fabulous luxury resort in Tahiti
Its situated in a magnificent atoll
The accommodation is beautifully appointed
We had the one bedroom villa it was super spacious
The villa has a great plunge pool .
The restaurants and food were fabulous
The bars were great with a good chooses of wines
The staff were fabulous every one we come across went out of there way to help you enjoy your stay
This little piece of paradise is a destination you should put on your bucket list .
Thanks to all the wonderful people who work on this fabulous island .
Thanks
Chris and Rhonda
Passfield

The Brando - A Work In Progress - In Paradise
Reviewed 3 weeks ago

The Brando is a work in progress. Photos can be found on Instagram at pepe.g6

Summary: The Brando is an amazing resort, but as we found on this trip, it's also a work in progress. Our first visit a few years ago was fantastic. There were a few items to work on, but over all great. This visit was a different story. The management staff has failed to hone in on service and staff issues, which is resulting in a compromised experience. I love The Brando, but it needs to resolve many issues. As a very high end resort, it is unexpected to get poor service. There were three of us, and we stayed in a two bedroom villa on the Mermaid Bay (we were on Turtle Beach or the sunset side last visit). I actually prefer the sunrise side.

Pre-Visit Reservations: I chartered a helicopter to the resort, which worked out great (through The Brando). I had reserved a Seaplane for PPT-BOB after the resort stay which got canceled, and The Brando helped to organize a charter helicopter direct from the resort, direct to Bora Bora which went without a hitch (was really beautiful to see the islands from low level). All reservations worked out well and the staff if very professional.

Two Bedroom Villa: Our villa was very clean, organized, and cozy. It was well maintained and comfortable, with plenty of air conditioning.

Pro Tip: Do not arrive on a Friday or Saturday, since this is when most people are checking in and out. If there is an overlap, the staff is unable to keep up with demand. On Friday, it took us more than an hour to get drinks (which were provided complementary for us) poolside. On Saturday, it took us over an hour and a half to get lunch, and once we got lunch it was cold $150+ for three of us.

On this particular day there was an overlap, and there were about 100 guests at the resort. They can comfortably handle 30 to 40 people. So expect long delays and poor service in those situations. This is not the fault of the workers (they are hard-working and try their best to keep up). It's a management issue. The simple solution is learning how to add staff on-demand, which probably isn't easy. Or better yet, how to schedule incoming arrivals, and departures so that the bar and restaurant staff are not stressed out. But in the nicest (and very expensive) resort in the South Pacific something needs to be done better. The Four Season's and Conrad Bora Bora have no problem with it. It is well structured and guests know it.

Another tip is to make reservations where you want to eat, as early as possible. Especially for the Nami Teppanyaki. Even before you arrive, it's important to have reservations at the desired restaurant. At nicer resorts I don't think it's necessary to make reservations, but in some cases where it's very limited seating, you simply have to. if you can't get reservations at the very limited Teppanyaki, you can order from the menu and have it delivered elsewhere.

This is one of the most beautiful and ecologically important resorts in the world. It is the second time I've been here, and I just love it, even with the service issues. But for the price you pay, you should have the best service. Again the worker staff are very friendly, amazing, and helpful. But if they are not provided the tools to serve the guests the best possible service, they are set up to fail. I recommend the management read Extreme Ownership. It is a book that details how to plan in advance and execute. This would solve most of the problems that the resort has.

Winners:

The bikes are now shaft drive, which is a vast improvement over the rusty chain drive bikes a few years ago. The shaft drive is a no-maintenance type drive, which is not effected by the harsh salt-water environment. The bikes are also number and are each tagged for the Villa number, so there is no confusion when you park them with other bikes. 

El Cheapo Awards: 

Villa Refrigerator Snacks: Yes, they are still a-la-carte. You pay $5,000+ a day to stay there, and they want to charge you for a small can of Pringles.  (a) make free, or, (b) just eliminate. But when you nickel-and-dime a client, it sends out the El Cheapo flag.

Power Adaptors: Either offer hard-wired 110V sockets along with 220V, or make available no-hassle power adaptors for 110V. The new policy is to charge a 40 Euro deposit on each small adaptor. Travelers now have lots of cameras and other electric devices. I travel with a multi-hub USB port which solves that problem for me.

Get What You Order: Very few of our food service orders were complete (pool side or room service at the villa). Usually there was something missing. We got tired of sending staff back to the Villa with missed items, so we just ended up not getting them (unsure if we were charged for the items or not).

What if you get sick ?

While this has never happened to me when traveling, it did on this trip.

Nurse Visit is $200: One of our crew got sick from food borne illness or some other highly contagious illness during our stay there (a number of others got sick too, so something was up). To have a nurse come visit was a charge of $200. She also charged $30 for some type of medication which was for heartburn (not the vomiting and other reactions from the sickness of unknown origin after lunch). The management tried to reassure us it was from the hot weather, not a foodborne or other illness. The member of our crew who got sick used to teach in the Marshall Islands, and spends summers in remote areas of Africa, so she is well accustomed to heat, and questionable food. I understand that they don't want to be transparent for whatever it was, but for a high-end resort, they shouldn't charge a fee for getting you sick. When one of us got sick, they have you sign forms (assuming for liability) and did not provide copies (unprofessional), so we have no document trail of what was going on. We confirmed with many other guests that others were sick from the same thing (typically it effected 1-2 of each family - but oddly enough, not the others). I'm a vegan, so I did not eat the fish or meat, and I did not get ill. I played tennis in the hot afternoon Sun, so it was not that. 

The guests that have been here all want The Brando to succeed. With some fine-tuning, it would be absolutely amazing experience. I hope management can apply some organization tools to make the island paradise the magical place that it is.

[Note: Unfortunately, TripAdvisor will only post one review of a resort, so the previous has been deleted.]

Favorite Resort in the World
Reviewed 3 weeks ago

Let me start by saying I traveled with my husband and we travel frequently for both work and leisure. For comparative reference, we have stayed at the Four Seasons in Saint-Jean-Cap-Ferrat and the Hermitage in Monaco. We came from the St. Regis in Bora Bora so my expectations coming into our stay at the Brando were quite high. I have to say this place exceeded each and every single one. The service was impeccable. The staff was friendly and warm and remembered our names and were attentive but at the same time almost invisible (in a good way). It felt like there was a secret ninja coming in to clean our room twice a day and rake the sand all around our villa’s grounds. It was a new surprise each time we returned. We ordered room service once and I didn’t even see them until the meal was entirely set up outside. My husband has special dietary restrictions and I actually forgot while I was there because each and every staff member knew/remembered without us telling them. The staff were generous in spending their time pointing out constellations to us and catering to our every whim. We were even late to a few activities and they graciously waited for us. BWe truly felt like royalty.

The grounds are immaculately kept in a way that made us feel like we were the only ones at the resort. The research center was awesome and we even got to dye our own pareos (like a sarong) while we were there. The ultimate tour was our favorite as we saw sharks and rays and best of all got to experience the giant, warm, saltwater pool like waters in Tetiaroa. Prettiest water I have ever seen in my life and I lived in the Caribbean for four years. It is different than Bora Bora in that you truly feel special here and the place is peaceful and private. Bora Bora is amazingly beautiful but highly commercial.

If the St. Regis and the Four Seasons are five star, then this is truly six. It is something truly special and unique and must be experienced. I haven’t seen another resort even come close to duplicating the level of service, attention to detail, and environment. We love the Brando and our only goal is to go back.

Disappointing - Lots of Positives, but very poor service
Reviewed 4 weeks ago

I own a lot of businesses, some in the hospitality industry. I know how hard it is to run a hotel. In writing this, I’m hoping to be fair, pointing out the good and the bad.

Tripadvisor says a rating of 3 is average, so I picked 2 as it is below average. Read on and you be the judge.

The Great:
- The owners of the Brando spent a ton of money building this place. From $12 million they invested in their eco-friendly HVAC to hundreds of thousands of dollars they spent to get rid of mosquitoes the right way, all the infrastructure are top notch.
- No mosquitoes! Go on the eco-tour and learn how they have basically eliminated all mosquitoes on the island. It’s fascinating. Boris is AMAZING.
- The ocean water temperature is superb. I’m from Los Angeles where the ocean is freezing. I’ve been going to Hawaii for the last 10 years where I find the water to be too cold. At the Brando, the water temperature was perfect....temperature I’ve only experienced in Thailand and the Philippines.
- the spa entry is one of the most beautiful thing you’ll ever see.

The Good:
- This hotel has excellent bones.
- The rooms are nice and modern.
- The grounds are supremely clean.
- The plane ride to the island was on-time.
- The spa is great.

The So So:
- Too many seashells on the beach (but nothing they can do about it)

The bad:
- upon arrival, I noticed that they used the euro style plugs. So I called the front desk to see if they have the adapters to convert to US plugs. I was told they take a deposit of 20k (local currency....which I think is close to $200) for four adapters. Come on people, people spend 20k Euros for three nights and you are afraid of people walking away with $5 adapters? Very distasteful. CHEAP.
- They got our mean orders wrong EVERY SINGLE TIME. Dinner, room service, poolside. EVERY SINGLE TIME. On our departure date, we sat at Bob's bar, ordered two Club Sandwiches and one salad. They got that wrong too. Come on - three items and you missed one?
- The overall quality of food is probably a C.

The horrible:
- We got to our room at 9 am. Wanted to get a copy of the spa and excursions I booked so I called to see if I can get a printout. The lady said yes, and someone will bring it at 11. Huh? It takes two hours for someone to bring a printed itinerary? Hold that thought for a bit.
- Our group had dinner at the main restaurant. Reservation was for 7 pm. We sat there for 40 minutes and didn’t even get a menu....at which point we asked for it. Another 20 min goes by without a single person coming to take our orders...so we called a waiter. We waited another full hour until we got our main course. I don’t care if we're on the French clock, the Polynesian clock, but this is complete b.s. In no corner of the earth is waiting 40 minutes for the menu acceptable.
- The slow service was systematic and throughout the resort....the bar, restaurant, concierge, room service. I didn’t meet a single staff member that was rude, so the problem is NOT the staff.

I own many businesses so it's almost second nature for me to spot the issues. There is no problem with the staff and most are pretty professional. The slowness is systemic which means that the managers never take the time to observe, track, and train the staff. No one is accountable, and slow service is just accepted at the Brando.

This is one of those resorts where you wish these few nuisances to be fixed. The good news is the infrastructure is great. I wish management can improve the overall service as it is truly subpar.

Tahitian Paradise
Reviewed 4 weeks ago

Truly heaven on earth. There isn't much more I can add to the existing reviews. This is a once in a lifetime experience. Beachfront accommodations are exceptional. The house, pool, beachfront are first class. Snorkel or dive straight off your beach. Black tip reef sharks and mantas visited every morning while we sipped coffee.

Service is beyond belief. Staff outnumbers visitors five to one. They seem to appear out of nowhere and anticipate every need. No request was unanswered. The food was superb. True serenity in a tropical paradise.

Bucket list item for sure based on $ but truly worth the price.